Brought three pairs (one pair were sunglasses) and one lenses replacement where I kept the frames…read more Each was wrong Because they were progressives, tinted, and bi, I really tried to make the best of it, until I realized that it wasn't me, it was actually my glasses. To read as in books, etc., I have to raise my head up and attempt to fit the reading in the bi-focal. When I specially ask for more reading space across the bottom. At work, I can't read my computer screen, it fuzzy. So I'm going to call today and see what run around I am going to get. P. Jackson-Walters

For the past 7-8 weeks, I've been suffering from severe eye irritation and have been on steroids…read moredue to what I believe is a misfit contact lens placed in my left eye by this location. I have keratoconus, and I explained from the beginning that my symptoms only occur when the lens is in , yet the staff dismissed my concerns and blamed UV light exposure without conducting any proper investigation. Every time I went in it was a check to see if the inflammation has gone down and the inflammation definitely kept coming back. I repeatedly told them something felt wrong with the lens, but I was ignored. I even went as far as to wearing sunglasses every day. After nearly six weeks of ongoing inflammation, I was finally allowed to speak to the director who had originally fit my RGP lenses years ago. Once he examined the lens, he acknowledged the issue and said he would order new lenses. But even after that, no one at this location followed up or made any effort to ensure the follow up with me about proper paperwork and prior authorization that were submitted to my insurance. There was no coordination or urgency, despite my repeated concerns. When I visited on July 22 to request my medical records IN PERSON so that I could have them reviewed by an attorney, the manager initially told me he would provide me with a prepared document. But later during the same visit, he completely changed course and claimed I would have to "go through corporate." This kind of shifting response is not only unprofessional , it's a violation of my rights under HIPAA, which guarantees access to my own records. The general manager, Candace, was supposed to contact me that same week, According to them, she was out and would come in on Thursday , and despite multiple attempts and assurances, I've received no call, no voicemail, and no explanation. I've since filed a grievance with my insurance carrier and reached out directly to Henry Ford Health board members. It's now been over two months of pain, blurry vision, and being trapped in a position where I can't work or drive without a lens that causes me pain. Henry Ford Health System needs to do better. Patients deserve responsive care, honest communication, and full access to their medical records , not runarounds, excuses, and for me a form of possible medical neglect. The inner corner left eye is in the photo. And even though it doesn't look so big, it is Definitley really uncomfortable.

I highly recommend going to House of Optical to buy your glasses. I signed in when I walked in and…read moreshortly after Erin called my name. She walked around with me helping chose frames that would look good on me. Erin was such a delight to work with. She made it fun with her pleasant personality. I had been procrastinating purchasing glasses because I would have a difficult time chosing what frames to purchase. It was easy because of Erin's help.

First time going there today for an eye contact appt/ prescription …read more I asked dr. Friedman if they had samples and he said even if they did they don't have time for a fitting today..? Anywhere else I've ever gone they take the extra 10 minutes to see if they have samples in stock and if they do then they just do the fitment of the contact lens the same day. I asked one of the ladies at the front desk and they said he would have checked if they had in stock.. but I told them I don't think he wanted to even check... it turns out they did have the samples in stock so they let me take the samples but he needed to look at my eyes again with the contacts before he could give the prescription.. so they said they would ask if he could take a few minutes to do the "fitting" and he said no now I need to go back tomorrow for a 15 minute check so he can look at my eyes.. (when I was there anyway but didn't want to see if they had my prescription in stock) when he originally told me he'd call me back for the fitment when the trials came in in 7 days... he didn't even want to try.. and wants you to come back for 3 appts total before the prescription is issued. Stay away, lesson learned for us.

My life is changed for the better! The staff was absolutely incredible. Dr. Jacobs was professional…read moreand comforting, and even sent me a text before the procedure day for any questions that I had. If you have considered lasik in the past like me but were scared of the cost or procedure, take another look and SEE! Worst part of the whole experience was traffic coming home. After that, it's a breeze. 11/10 would recommend.

Excellent care from Dr. Jacobs! Now I see 20/20 and no more glasses and contacts. Thank you for…read moresuch great results, and everyone here is so friendly:)

Personable and take the time to help you. they take the time to help you with selection and…read morechoices.

Dr.Sobel is nice and take his time examining your eyes. In 2021 my eyesight started to get worse I…read morekept getting new glasses. I found Dr.sobel in 2022 he diagnosed me with keratoconus. Scleral contacts changed my life. My vision is so clear and I can see at night again. Thank you Dr.Sobel !!

Hannah is amazing! When i first came in to pick out a pair she was in training and was also patient…read morewhile i was indecisive. When I can back a few weeks later to pick them up she was thriving and running the show. It feels personable when i'm there. The glasses options seems to be mainly high end when sometimes i just want a cheap frame. There were less desirable options at that price point where i have had that option at other places.But again still great staff and service.

Good service but it's takes a long time for your glasses to come back with the prescription. I…read moredon't recommend if you want your new glasses back a reasonable time

Great people, service, and options! If you need anything in a optical realm here's your one stop…read moreshop

I stopped going to Crane Optical years ago when Howard Crane took over for his dad, Leonard. The…read moreprices are ridiculous and if I questioned anything I got a snarky answer from just about everyone on his staff and he comes off as a sarcastic smart ass himself. He's definitely not as caring as his dad was. That is why I decided to find another optometrist. I'm sure this review won't hurt the Crane Optical business, but these are my thoughts and experience.

Eternally grateful for this place!!! Dr Debra Feinberg is so great explaining things and spending…read moreher time on you.

This place is extremely unprofessional. I was a there and walked out as soon as I seen the way the…read moreemployees treated a women. It was honestly disgusting. I over heard her complaining that she had brought her glasses in 3 times because each time they had gotten her prescription wrong. After she complained and asked them to fix it for a 4th time, they started using inappropriate language and calling the women hurtful things. They threatened to kick her out and it honestly just made me very upset. This women was getting kicked out and yelled at because this facility couldn't do their job the first time, so she had to come back a total of 4 times. Honestly it's ridiculous. I seen the women, she was honestly fairly calm and nice with the request to fix her glasses. It just makes me sad to see the disrespect that this old lady was treated with.

With prescription in hand I went to their office to get a pair of glasses. When I got them back,…read morethey were prescription sunglasses. They sent them back and new ones arrived quickly. Supposedly Flexon, they broke in half as I was putting them on within two weeks. Now it gets interesting... When I took them back they had no record of me being there or the glasses in hand. They offered no solution other than to buy another pair of glasses! Be leery of this place and make sure you get a written receipt of all services. I won't be back. There are far more efficient places.

Thorough thoughful, but too popular now ! I cannot get an appointment …read more I've been going to Michael for 22 years.

One of the best eye care professionals in metro Detroit! Actually spends time with patients and…read moretalks with them. I went in for a contact lens fitting and exam. Dr. Lindahl spent a little over an hour with me fitting different contacts and making sure I was perfectly happy with them before leaving. He really cares! You can book appointments using their website and order more contacts. I highly recommend!!

From the owner: Thorough eye examinations Medical treatment for eye…read moreinjuries, infections, allergies, dry eyes, etc. Contact lens specialist High quality eyewear Lasik consultation and comanagement

Amazing. My nurse, Dr. Caldwell, and Ari were truly a great time. The eye exam was very…read moreinformative, efficient, and pleasant. Grabbed my first one pair glasses in about 10 years. The clinic was clean and smelled real good.

A lot more personality from the team leader and a lot less judgement. I was there today and had…read morejust left a work site. I was dirty from working and only went in based on my phone call the previous day. I was already stressed as i had broken my glasses. I couldnt see. This employee looked me up and down like i was trash. I had to tell HER to stop looking at me like I was trash. After i pick up my glasses, i will NEVER go to this location or any other lens crafter again. UNACCEPTABLE. She literally laughed in my face after i called her out and told her to stop looking at me in that manner. Garbage Service and garbage team leader. She should be fired! No one should ever be subjected to this demeaning type of customer service. Let's see if corporate is listening. Based on their overall rating, I don't believe they are even reading the reviews And then, they tried to get me to do new exams when my old exams were still good. This place is a money grab!