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    LensCrafters

    2.1 (31 reviews)
    Closed • 9:00 am - 7:00 pm

    Services - LensCrafters

    Eyewear fitting

    Eye exams

    Retinal imaging

    LensCrafters Photos

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    Reviews With Photos

    Gucci Frames
    Wynett G.

    Today was my 3rd trip to this location. The staff has changed but the service was still excellent. Great selection of frames and welcoming dr. I love the ease and use of technology everywhere from reminders to booking. It made it all simple; not to mention the staff is helpful and outgoing. 5

    Mercedes V.

    On my 2nd return to purchase the frame and prescription lenses, the service was very slow. It was last Sunday, around 1 pm. There were 4 or 5 employees, but a lot of customers waiting for their turn to try or pick up their glasses. There was inconsistency in the pricing. I'm glad the manager took over, instead of the newbie. I was there for almost an hour because the newbie wasn't reliable to explain and solve the total cost of my bill with or without insurance. He almost gave me the frame that came out from display case instead of ordering me a new pair of the frame. Man...He wasn't paying attention to details of what I want to order. He didn't even tell me when my glasses will be ready for pick-up.. tsk tsk! I wish this location have newer frames. Almost see the same designer frames since I came here 2 years ago. While looking around, I wanted to try the Cartier frames. To my surprise, the manager told me it is not advisable for me to purchase because I'm most likely be rob for it...what!!! I wasn't sure if he was just avoiding to open the display case. For an eye exam, no need for a prior appointment. With my insurance, it did not cover all of the services. I have to pay extra if I want to have my eyes dilated or have eyes checked for contact lenses. Pretty sure, I didn't pay extra at Henry Ford Optical. And you have no option if you prefer a male or female ophthalmologist. In comparison, I will probably go back to Henry Ford for the eye check-up. Coupons from the email? Confusing! I was told it only applies to services without insurance. I only came to this location because of the Prada frame I purchased. Parking was ok. Location is across Meijer and Nissan of Telegraph road.

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    4 months ago

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    1 year ago

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    2 years ago

    Overall wonderful experience. My family has had exams by a few of the doctors at this location. The staff is friendly and helpful

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    3 years ago

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    9 years ago

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    7 years ago

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    Matthew W.

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    Ask the Community - LensCrafters

    House Of Optical - Wall of Frame

    House Of Optical

    3.9(93 reviews)
    7.6 mi•Downtown Clawson

    Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

    Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.

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    House Of Optical
    House Of Optical
    House Of Optical

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    LensCrafters - opticians - Updated September 2026

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