Amazing ftom appointment making, checking in, Dr. They are personable, happy, helpful and overall a…read moregreat visit anytime myself and my family have eye appointments. Clean, bright space. Visit Clinton Family you'll ebjoy the ease and friendly service.

I see Dr. Mortensen and has been so patient and kind and answered all of our questions. My son got…read morecontacts and again so patient and kind.

I have been coming here for over a year now; and I did have some bad experiences with a staff…read moremember that worked here, she longer does so that's why I'm giving my updated experience. Now, every time I come here Colte is always very respectful, and honest and funny, and Cole is awesome as well, the front desk women very nice and they great you and make you feel welcomed, the only thing I do not like is that they make you wear a mask, like I feel if you do not want to wear a mask you shouldn't have to, my opinion. They have a new manager and she is very nice and friendly. I'm happy they have her instead of the last lying lady they had, But I'm very pleased with how Colte treats me and how he makes sure you are comfortable. I really appreciate that and really enjoy coming. Thank you to all the amazing staff, and Colte for always giving me a 5 Star experience. Colte

poor experience. poor customer service will never recommend or go back. 2nd visit and terrible…read moreservice and management. people choose to go and spend their money here. and this.is how you treat your customers with attitude and no service. and for management not to do anything like she dont know what terrible service is and allowing terrible service

I have not received my prescription safety glasses. I ordered them almost three months ago after…read moregiven a 4 to 6 week lead time. I was told I would receive email updates and I have not. I have left messages that have not been returned. I recently slipped off a ladder because I do not have my glasses. I work in an industrial plant and need safety glasses at all times as a daily PPE.

They did a great job with my daughter's glasses. Got them pretty quickly despite she has a…read morecomplicated issue with her eyes.

Dr Holt is efficient, thorough and well educated making it worth the trip to West Point for an…read moreannual eye exam. His staff is sweet and friendly and happy to give any input when browsing frames. I'd highly recommend to anyone in search of an eye doctor!

*Buyer beware! Went…read morein for an eye glasses exam and while filling out the paperwork I must have checked that I was interested in a contact lens exam. Because I checked I was "interested" in a contact lens exam they went ahead and did the exam without my consent. When originally I was in for only an eye glass exam and then charged for a service I did not ask for. Tried disputing that charge with a staff member with no success. The wife of the Doctor called me after a few days to dispute and refund the charge.

Took my daughter here for her first eye exam and the whole community is amazing. The Dr made her…read morefeel confident and comfortable during the whole exam. Also educated us about the process and what to expect. Since I've been to many Drs and worn glasses personally for 20 years, I felt everything was honest and ethical. Great service! Affordable cash pay option.

I have always love Shopko optical and was so excited when I found out they still existed. Doctor…read moreHaderlie is awesome and I have been going to him for over 10 years. Staff was very friendly and helped me pick out my glasses. Anyone looking for a place to go for contacts or glasses should go here!

My husband Ryan went to get contacts and safety glasses for work. I came along too. I appreciated…read morehow detailed and professional Hannah was making sure that everything was correct. She made sure we received the best value and made sure to double check everything. We chatted about her nice pen collection, which made me feel appreciated as well. My daughter and I received our glasses last year and we loved the service we recited back then as well. Thank you so much Hannah! All the stars! Great customer service! We will be back!

Showed up 40 minutes early for an appointment. Was told Dr. was not in today. Never got a call,…read moretext or email notifying me. UNPROFESSIONAL. If this how they treat their customers, then they don't deserve our business

This review is about ION vision within the LensCrafters store:…read more They messed up my prescription, I kept thinking my eyes would adjust so I waited a little too long to go back in. They wouldn't do anything for me and on top of it they have a completely non helpful receptionist with an attitude problem. Maybe her nose ring is affecting her customer service, not sure. I'm sure they're so busy they don't need my business but I'm gonna take my business somewhere more helpful & friendly.

I had my eye exam at Ion Vision located within this LensCrafters location. After, I decided to get…read moresome glasses. Athena helped me pick out a set of frames, and then another, which was not my intention. I appreciated when I tried on a pair and she said they didn't "look like my style." How funny, but she was right. She did a great job making a connection with me and that was the reason I ended up selecting 2 frames. The process of ordering them took a bit longer than normal, but she was new and still learning their system. I didn't mind at all and she chatted with me the along the way and felt like a friend. The finished frames came in very quickly, maybe a week or so, and the fitting at pick up was very quick.

Sold a very terrible set of glasses, so heavy they cant be worn. Tried to resolve with manager but…read morethey offered no solution. They are not concerned about good service for seniors. Avoid.

You go in to get a pair of glasses only to have them hand you them on a box and not do adjustments…read moreor take the time cause it's 30 minutes until closing. Go back a different day they are too busy to help. The one guys that works there says come back and will change it out later. I go to do this and they say nope policy change so stuck with glasses they didn't bother to clip off the rimless plastic holder so it doesn't poke you in the eye nor adjust them. Definitely not worth going there the one in Logan was much more attentive and helpful. The guy that works there in the front very unhelpful. Also when you leave the manager a message to be called back and they don't ever return the call. Not worth the money you save if you can't get them adjusted. Also just to clarify I was within my exchange period and I even paid for the warranty. Cindy I did reach out to your store and Jeremy did nothing to help. Even used the email. Still nothing. AVOID THIS STORE!!!!

I received a call the next day. They made contact with their distributor and they have a gun metal…read moregrey "sample" that they can use to replace my frames and have offered to remake the lenses and exchange my glasses for free. Turns out the lenses were under warranty because I had reused the frames from a prior pair of glasses. The frames have been discontinued. It will be a couple weeks to get the replacements and they are letting me keep the current ones while I wait. Much better customer service. I've updated to 3 stars from 1 star because they are trying to make things right. Not possible to completely recover from the original poor interactions but I have to give them credit for doing what they can. I'll update again when the glasses arrive and I exchange them. Could go up or down 1 star based on the final result.

Zero Stars - Absolutely Terrible Experience If I could give…read moreMountain View Eye Center at Holy Cross zero stars, I would. This was one of the worst experiences l've ever had at any medical office. I arrived 10 minutes early to my scheduled appointment, to fill out paperwork. To my surprise, there was no receptionist at the desk, so I stood there waiting the entire 10 minutes, which completely defeats the purpose of coming early. Yes, they were able to fit me in due to a cancellation (which I appreciate), but it took me less than 10 minutes to complete the paperwork. I was told that I was checked in, Despite that, I ended up waiting over an hour past my scheduled time (1:20 pm) with Jepsen, Nolan L. - and still wasn't even seated. To make matters worse, people who arrived after me were being seen before me. It was clear my appointment and time weren't being respected. I've been to many eye centers before, and this was by far the worst. Unfortunately, I had to leave my previous eye doctor because of a change in vision insurance, and Mountain View was recommended to me. I seriously regret taking that advice. In the end, I walked out. This place is completely unorganized and unprofessional. I won't be returning, and I won't be recommending it to anyone. Now they want to charge me $50 dollars for missing my scheduled appointment, but seriously you guys waiting past an hour for a scheduled time isn't does not make it a scheduled appointment.