I will start off by stating that the staff members were friendly. Unfortunately, that is where the positive aspects end. The overall experience and the end product were disappointing to say the least. Because even though the staff was friendly they were not at all helpful.
After spending more than ever before, I was told I needed new glasses. It took over a month after my appointment to receive my glasses. I was informed by the point of contact that this was entirely the fault of my insurance. After a few calls I discovered the order was not submitted for nearly two weeks after the date of service, which means the insurance was not to blame. I should also point out that that glasses did not work or meet expectations.
What do I mean by glasses that do not work? First of all, I cannot read with them, drive with them, use the computer with them, or watch TV with them. The only thing they seem to be good at are creating massively painful migraines. I guess I could also sit in a chair and sleep with them on. But other than that I seem to have little use for them. Even though some may think this is simple a problem only for me, it is worth noting that my wife is also experiencing similar issues with her glasses.
Finally, after dealing with these issues I have been given the unique opportunity to pay even more money. However, when I try to question the bill I was told that at that time there was no individual present that could provide information. I am forced to wonder if I can expect further incidents where they decide that I should make additional payments. This could set a precedence of unforeseen bills being sent on a whim.
Summary of issues
1. Glasses took incredibly long time to arrive.
2. Blame for the delay was place solely on insurance/lab even though the order was not sent in a timely fashion.
3. The visit was expensive and additional bills are being sent with no explanation.
4. Glasses are not functioning properly.
There are only two reasons I have not marked down this review further by giving it one star. One is that the staff members were always friendly. Secondly I am hoping that this was series of unfortunate events. At least I got two 5 ounce bottles of cleaning solution, which will only end up costing me nearly 500.00 dollars. At this price I am hopeful that the cleaning solution is of a divine nature. If you go here cross your fingers you don't have to endure the same ordeal that I did.
P.S. Even after another eye doctor provided me and my wife a different prescription that works, Dr Holt did not budge. I was told that I would have to shell out more money if I wanted them to give me the correct glasses. The only thing you will see with this doctor is your money flying away. However, you will hear lots and lots of excuses. read more
