I see Dr. Mortensen and has been so patient and kind and answered all of our questions. My son got…read morecontacts and again so patient and kind.

Amazing ftom appointment making, checking in, Dr. They are personable, happy, helpful and overall a…read moregreat visit anytime myself and my family have eye appointments. Clean, bright space. Visit Clinton Family you'll ebjoy the ease and friendly service.

I came in for a vision exam & new glasses because I broke mine. I explained that I react poorly to…read moredilation, and did not want my eyes dilated. The Doctor said I only had two choices-- dilate or pay $30 extra to have my eyes photographed. He said it's because he was sued years ago (then went on to tell me the entire story.. he also mentioned that the judge in his case told him that in the state of Utah, if you're doing eye exams, you must dilate or photograph or you're liable if the person has a brain tumor..?! Which is inaccurate.) Sharing the lawsuit story story was unprofessional; if Legacy requires eye dilation for every vision exam they perform, they should explain that it's required at the time of appointment. I've been wearing glasses for 30 years and have never been *forced* to dilate my eyes (or pay extra to opt-out) for a standard vision exam.

i've been a patient here for over 10 years and continue to have great service from them!read more

Staff was friendly , professional... HOWEVER. When I went to leave, I had to pay $40.00 for a…read more"refraction test" ( what ever that is ) I should have been informed of this charge BEFORE they performed the test. Not after. This was my first visit to Family Vision Care. Also my last.

I've been wearing glasses for 50 years and recently switched to dr Petersen. He is very…read moreprofessional and thorough. His office covers everything I need - glasses, sunglasses and contacts and are very accommodating

I was extremely nervous about getting my cataracts taken out and new lenses put in again…read more My eye surgery and lenses could not have turned out any better. They are a super busy office. But I would not trade the almost perfect surgery for anything in the world. My doctor did a superb job correcting things for me so I can work with so much more ease with my new lenses. Thank You.

when my eye doctor recommended eye surgery for cataracts, she recommended the Utah Eye Center. She…read morehad sent both her parents there. I knew she was speaking from experience and not just professional curiosity. Once I met the doctor doing the surgery, I was convinced I was at the right place. Had both eyes done with no issues. I found the staff and nurses professional and engaged. Follow the instructions given and the outcome will be successful.

Professional friendly staff , was in at appt time and out in 45 mins for annual exam. Bad news…read morevision getting worse... lol

Dr Rencher was wonderful! He took the time to care, and was very detailed. I've been going to the…read morebigger clinics, were I have to see a Technition and then another Dr or two. He does it all. Staff is nice! My daughter, and wife have been coming here as well. They are very competative with prices for frames, contact and even take our insurance. I would highly recommend!

From the eye exam to buying my new glasses everyone was very courteous and professional. I had a…read moregreat experience here!

Emily was EXTREMELY helpful with my contacts. I've never had contacts before, and she was very…read morepatient and kind to me. Thank you so much Emily. I will be coming back!

Dealing with this office has been the worst medical experience I've ever had…read more 2 years ago, I saw Dr Rupp for vision that had suddenly worsened. In total, I had 3 appointments and many tests. When all was said and done, I was told that my prescription was only slightly different. When I told them that my vision was still extremely blurry, and that I was still struggling to drive and work, I was told that my eyes were fine and sent on my way. In March of this year, I made another appointment because my vision was getting even worse. The tech who was testing my eyes again commented that my vision was only slightly changed from my last appointment. When I expressed that I didn't understand how that could be because I was struggling to do even basic things, she mentioned that maybe it was because of my cataracts. I responded that we should check to make sure that she had the correct patient file, because I did not in fact have cataracts, she corrected me and told me that I did. She then didn't have much to say (understandably) until the doctor came in. This time, I saw doctor Church. When I expressed dismay that I wasn't told that I had cataracts, and that I had no idea of what was going on, Dr. Church looked at me and told me that all he could speak to was the here and now and that my eyes were fine and my cataracts were "mild". Shortly afterward, I was ushered out of the office- with zero information about what cataracts meant for future health and what my care plan would be. After I returned home, I called back and spoke with the office manager Jeremy. I expressed concern about the breakdown in communication and stressed that more than anything, I needed some education and information about what this diagnosis would mean for me moving forward. Jeremy promised he'd call back the next day. He called back 2 days later to advise that he wanted to talk to Dr. Rupp and would call me the following Monday. After 2 weeks, I called and left a voicemail for him and asked for a callback. It's now been 3 weeks and I have never heard from him again. I was frustrated initially with the lapse in communication, but my bigger frustration and concern is that clearly, they don't care at all. A simple call back from a doctor (or anyone) would have fixed everything. More than anything, I just needed patient counseling. Apparently, they don't have any duty of care standards. The lack of professionalism is astonishing. I've since seen another doctor and will be getting surgery soon. I would never recommend this office for their appalling lack of communication, absence of customer service, and lack of care of their patients. I've had many health issues and procedures and this is the only negative review I've ever written. I understand that a breakdown in communication can occur, but the fact that I got zero acknowledgement (let alone any kind of apology)or even any information about what was going on with my own health is unacceptable.

I'll keep this as short as possible. Dr's are not friendly. In fact they're not very personable at…read moreall. Front desk gals have been friendly but when I call in for something, not so much. Not sure if it's different employees. Needed a Prescription and my only two options were fax or mail. No option to text or email. Had to go in and pick up. Lastly the eye glass center is waaay over priced. Even the employees tell you to go somewhere else to get lenses and frames. Need to find a new provider for eye care.

Sadly there is not a minus stars for Roy optical ; Chrystal does not care -- she is the least…read morecustomer service oriented manager (that just a title manager resolve problems for customers) We order &paid up front for contact in Late Sept, during which time i found contact cheaper, shipped over night.. Contact King is one of the online sites, The contacts arrived and are sitting in a drawer no call to let us know the contacts were in-- we had to keep calling.. My daughter lives near there , NEVER that busy They do not call you back when you leave a message. My grandson broke his glasses. Manager Chrystal informed my daughter insurance would not cover a 2nd pair. I called the Select H who had to CALL them to explain the SIMPLE paper she could send in. This whole process according Select H would take 2 weeks we are over a month the insurance does not have the paperwork from her-- So after i call Corporate yet again I will be finding a new EYE doctor My advise is the parking lot is empy of customer for a reason

Awful service!! Had an eye appointment back at the beginning of May in which I ordered my new…read moreglasses and it is now august and still haven't gotten them yet. They kept telling me that they are almost ready but no they haven't come yet. Now when I call the store they never answer and I have left multiple voicemails for them to get back to me!! SO FRUSTRATING! I paid a lot of money for my prescription glasses too!