Dealing with this office has been the worst medical experience I've ever had…read more 2 years ago, I saw Dr Rupp for vision that had suddenly worsened. In total, I had 3 appointments and many tests. When all was said and done, I was told that my prescription was only slightly different. When I told them that my vision was still extremely blurry, and that I was still struggling to drive and work, I was told that my eyes were fine and sent on my way. In March of this year, I made another appointment because my vision was getting even worse. The tech who was testing my eyes again commented that my vision was only slightly changed from my last appointment. When I expressed that I didn't understand how that could be because I was struggling to do even basic things, she mentioned that maybe it was because of my cataracts. I responded that we should check to make sure that she had the correct patient file, because I did not in fact have cataracts, she corrected me and told me that I did. She then didn't have much to say (understandably) until the doctor came in. This time, I saw doctor Church. When I expressed dismay that I wasn't told that I had cataracts, and that I had no idea of what was going on, Dr. Church looked at me and told me that all he could speak to was the here and now and that my eyes were fine and my cataracts were "mild". Shortly afterward, I was ushered out of the office- with zero information about what cataracts meant for future health and what my care plan would be. After I returned home, I called back and spoke with the office manager Jeremy. I expressed concern about the breakdown in communication and stressed that more than anything, I needed some education and information about what this diagnosis would mean for me moving forward. Jeremy promised he'd call back the next day. He called back 2 days later to advise that he wanted to talk to Dr. Rupp and would call me the following Monday. After 2 weeks, I called and left a voicemail for him and asked for a callback. It's now been 3 weeks and I have never heard from him again. I was frustrated initially with the lapse in communication, but my bigger frustration and concern is that clearly, they don't care at all. A simple call back from a doctor (or anyone) would have fixed everything. More than anything, I just needed patient counseling. Apparently, they don't have any duty of care standards. The lack of professionalism is astonishing. I've since seen another doctor and will be getting surgery soon. I would never recommend this office for their appalling lack of communication, absence of customer service, and lack of care of their patients. I've had many health issues and procedures and this is the only negative review I've ever written. I understand that a breakdown in communication can occur, but the fact that I got zero acknowledgement (let alone any kind of apology)or even any information about what was going on with my own health is unacceptable.

I'll keep this as short as possible. Dr's are not friendly. In fact they're not very personable at…read moreall. Front desk gals have been friendly but when I call in for something, not so much. Not sure if it's different employees. Needed a Prescription and my only two options were fax or mail. No option to text or email. Had to go in and pick up. Lastly the eye glass center is waaay over priced. Even the employees tell you to go somewhere else to get lenses and frames. Need to find a new provider for eye care.

Brice Williams is off-the-charts amazing, as is the staff at this center. Dr. Williams trained as a…read moreneurosurgeon originally before going into ophthalmology. As such, his knowledge and understanding of the optical functions of the brain and eyes are so advanced. He was able to figure out why I get dizzy with all eye movement, as well as headaches, eye aches, and ocular migraines. With one prescription, he fixed all of it. I love his 'bed-side' manner and caring nature. His staff is always so friendly, accommodating, and just so fun to be around. I highly recommend Dr. Williams and this clinic without any hesitation whatsoever.

They were very helpful and professional. They listened and I will go back. They were highly…read morerecommended by friends.

I've been going to Ogden Vision with Dr. Dygert for years. I don't have any complaints about Dr…read moreDygert himself (I didn't get to even see him today), but his current front office staff, specifically Julie, are terrible. When I went to check-in they had some questions about insurance. Our insurance had changed but we checked before scheduling to make sure they were in network. We have 2 versions of insurance, one that covers exams & one that covers lenses & contacts. They knew it had changed but didn't request anything before to get it cleared up and then while trying to answer questions with my wife on the phone looking it up, Julie cut me off multiple times & seemed like she didn't want to do anything but prove my insurance wasn't good. The last thing I was told by her was "they would bill it to my insurance but I know they won't cover it so they will send us the bill after." Since it seemed like she really didn't want my business I just decided to leave. Both my daughter & I have been going there but we won't anymore. It's too bad because Dr. Dygart is awesome but I have never dealt with someone so condescending or treated so poorly. Even better, after leaving we called our insurance & they confirmed it was fully covered.

Brought my granddaughter in for a follow up appointment. We…read morearrived early. The start of the examine was great. Sat in a room for a half hour waiting for the doctor. Had to cancel another appointment because they weren't going to get us out in time to make another appointment. If you come here make sure you plan to spend the whole day here. They are not fast.

Horrible horrible horrible customer service! I am a physician. Took my daughter for a routine eye…read moreexam. The exam was diagnosed and billed wrong. So our insurance denied payment. Spent 5-6 days on the phone trying to fix the problem. Finally was told I had to write a letter to request a change to her medical record. That is ridiculous!!!! But I did it. Never heard back from them. Left repeated messages a month after sending the letter. Still nobody calls us back. Avoid them at all costs! Do not go there for care. Highly unprofessional!!!!

I went to the surgery of my aged father who was having Cat's removed. I sat pleasantly with my…read moremother keeping her mind occupied then I could drive them home. The nurse of Dr. Clayson came out to get us and screeched loudly to the whole waiting room racial slurs upon seeing me. I am a poor man who still wears my military BDU's. I was dumbfounded and shocked that a educated and professional nurse would make these racist slurs at me. When I confronted her in the hall about her remarks away from the shocked waiting room. She did apologize and told me she knew how I must feel because she is Jewish but the damage was done. I talked to the Dr. and he was mad at me because she was starting to cry for no reason. Then he compared his Mormon background to hers and would not reprimand her. With her background she should have known better but instead attacked me and then shed crocodile tears. I was told by the Dr. it was my fault for the clothes I was wearing. US Combat Marine Corp vet.

The office Personnel were very nice. Dr. Richards is insensitive and not aware of his patients…read moreneeds. He did not correctly diagnose my condition and prescribed me expensive drops that I did not need, were painful and did not work. When I had concerns about the drops he would switch me to a worse drop. My concerns about pain in my eyes were written off as dry eye. He seems to have a very narrow view of eye diseases.

Had an outstanding experience from pre op to post op on my LASIK surgery with Dr. Richards. He was…read morethorough, professional and very personable. I felt confident going into surgery knowing he knew my eyes and my correction. Having my eyes operated on seemed daunting and scary but Dr. Richards was very reassuring and calming. He was great at answering my questions and following up with me. He corrected my vision to better than I ever saw with glasses or contacts. It has been LIFE CHANGING! I have recommended him to all of my friends and family! He's the best of the best!

Dr. Peterson got us in last minute after my daughter had an eye injury. Thankfully all was well,…read moreand he made the experience a great one for our girl. She was pretty nervous throughout the appointment, but he was patient and kind all the way through.

From the owner: Ophthalmology, including: routine eye exams, ocular disease screening, ocular disease diagnosis and…read moremanagement, various types of eye surgery.

Staff was friendly , professional... HOWEVER. When I went to leave, I had to pay $40.00 for a…read more"refraction test" ( what ever that is ) I should have been informed of this charge BEFORE they performed the test. Not after. This was my first visit to Family Vision Care. Also my last.

I've been wearing glasses for 50 years and recently switched to dr Petersen. He is very…read moreprofessional and thorough. His office covers everything I need - glasses, sunglasses and contacts and are very accommodating