I don't take a 1 star review lightly. But though the dental care was fabulous, we have been…read morecompletely stunned by an instance that leaves us warning everyone we meet never to do business with this office. We have never been treated so badly by a medical office (although they are very nice people in person, and probably good people overall, they are careless and clueless as to how their business practices affect their clients.) We tried to pay our $1800 bill with a medical FSA card, money we put away for medical expenses. But these cards can take time to process due to needed receipts required from past transactions. I kept the office updated on the status of this and they said they would work with us. These weren't payment arrangements, we had the money to pay. Every medical professional we work with understands how these work and provided the payment is scheduled, they work with us since we aren't just degenerates dodging our medical bills. The office apparently got sick of waiting and sent us to collections. They use an extremely aggressive collection agency, Bonneville Collections, who treat people terribly. They used the contracts we had signed to exploit their legal right to charge us huge amounts of money and actually sued us and obtained a judgement for $3800. I called Dr Hess' office and asked to pay them directly and they declined, knowing what the collection company was doing. I explained the damage this was causing and they simply did not care. (Companies will say it is out of their hands because they don't want to be bothered with retracting an account from their collection agency.) This was a huge hit for our credit, our finances and our confidence in how some people choose to do business. Please, if you choose to do business here, consider following the advice that a lawyer I spoke with gave to me. You do not have to sign the agreements saying you will pay fees up to 40% of the bill in case of collection. Change it to something fair like 18%. (And you do not have to sign the arbitration clause. These clauses are not in your best interest.) A collection agency-happy company like this one who uses the most ruthless agency can totally mess up your credit just because they legally can...because we sign things thinking we have to. Even when you have the money to pay. I don't know about you, but when I walk into an appointment and hear "your insurance has been processed for the last several appointments and you owe $1800 now", I want to work with someone who won't offload me to collections just because I need to free up my medical card. Could I have helped this situation? I'm sure there are things I could have done to make the process a bit quicker. But, let's recognize that medical billing and insurance, in general, is a paperwork nightmare already and that there is a big difference between people who won't pay and people who are trying. Why be litigious and heartless about it? It really does make all the difference.

We have been seeing Dr. Hess for 8 years now and have always been happy with his office. We have…read morenever had to wait over 1-2 minutes in the waiting room for an appointment. I appreciate that they run on-time and they have such friendly dental hygienists and staff. My nephew had a dental emergency while visiting us from out of state and Dr. Hess got him right in and took care of it. Great service!

This is hands down the best dentist office I've ever been to. From the moment you walk in, the…read morestaff makes you feel comfortable and genuinely cared for. I've had a tooth extraction and a filling replaced here, and both experiences were smooth and handled with so much professionalism. They make everything easy especially being able to text about appointments, which is a huge plus. I'll definitely be coming here for all of my 6-month checkups. Highly recommend to anyone looking for top-quality dental care!"

Worked well and fast when I needed to get work done before my insurance ran out. My tooth ache was…read morefixed within a few days and the job was well done and healed properly. The employees were also really nice and caring and were willing to work with you on getting an appointment fast. I highly recommend this office.

I wish I could give them a negative star! AVOID AT ALL COST!!!!!…read more This office is unorganized, bill's twice for services and then you have to fight to get your money returned, they lie about time frames. They didn't send in my molds and then told me they where too dry to use. The staff made a mess during my mold and left material all over my face to which there was bruising from trying to remove it after it had dried. And god forbid you need to wait for a partial or dentures! I've been trying to get mine since December 2017. They will lie to you and give you an appointment and promise to expedite the service, and then cancel it with another excuse. I am now on my 5th month, and am still waiting for a product that has already been paid for months ago. AVOID AT ALL COST!!!!!

As much as we all hate going to the dentist, South Ogden Dental really takes that worry and hate…read moreaway. Dr. Rochelle and her people are wonderful, I can't say enough positive things about them. Give them a shot, you won't be disappointed.

Dr. Healy is an experienced dentist who provides a pleasant and enjoyable experience for his…read morepatients. His team provides friendly service in all aspects of the clinic. The secretaries are nice and make sure you're covered for your next check up. The dental hygienists do a great job of cleaning your teeth and taking X-rays. The environment is very clean, comfortable, and kid friendly. There are tons of magazines for kids (and adults) to read while they wait, or they can select a VHS to watch. After check ups, children receive a coin to select a prize, and are also given coupons to the surrounding restaurants in the area. Dr. Healy provides several treatments and is very experienced in his work. His clinic is well run and friendly. I would definitely recommend him as a dentist to go see.

Snakes. I had never had a cavity in my life and they tried to tell me I had over 20. Same happened…read moreto over 10 other teenagers from our school program that were brought there. They tried to foot our parents bills that were thousands of dollars and our parents had no way of seeing us as it was a rehabilitation program. Complete scam they were running.

My kids received dental care from the Layton office. After keeping our account pay in full,…read morereceived a huge bill requesting more money. Was told that a "random audit" was done after realizing a system error. Audit went back three years. Inquired about the amount and was sent to collections before receiving an answer back. An additional amount was added to our balance in late fees and collection fees that the office refused to waive, though they were in error due to poor book keeping and lack of communication. Won't ever go back. Unethical and difficult to work with.

Wee Care always takes great care of us! I take my five kids all at the same time and they get us in…read moreand out so quickly like it's no big deal to handle that many patients at once. Dr Neeley is great! Makes sure problems are taken care of without being overly aggressive in treatment. We've been coming here for maybe 10 years and have had a great experience every time.

The dentists here are a family of dedicated, outstanding professionals who provide phenomenal…read moredental work and personable service. Fillings, crowns, root canals and other dental work is completed by both dentists in a manner that minimizes or actually eliminates any pain or anxiety. Their work is consistently durable, dependable, and effective over the long term. We're always impressed by their state-of-the-art knowledge and modern equipment/methods that ensure the most pleasant experience and lasting dental work. Because of this and their demonstrated integrity, my family and I have been going to this business for over thirty years. We continue to travel from Idaho to Ogden for all of our dental work. We feel we have excellent oral health as a result of the service and workmanship that these dentists provide. The support staff here are consistently friendly and extremely competent in all areas from cleanings to scheduling, billing, and working with insurance companies. I can't recommend this business and the dentists highly enough. They are some of the most personable people you will meet and they take great pride in their work. It seems strange to say this, but they actually make it fun to go to the dentist!

Just moved to Utah a few months ago and was looking to find a new dentist. I found Hoopes based off…read moretheir google reviews and it did not disappoint. They are amazing! Their office is updated and using really new technology I had never seen in a dental office! My check up and cleaning was quick.

Great staff, best cleaning I've ever had in my life, and I love how they explain and show you what…read moreneeds done not just tell you and expect you to trust that yes that's it.

I really like the doctor, seems like a genuine guy. I was scheduled for 5 fillings, my last…read moreappointment was canceled 2 hours before due to being "short staffed". If you cancel without 24 hours notice you will be charged a fee but they will cancel on you with no notice whatsoever. Completely unacceptable!

This is my husband's dentist and it's now my adult daughter's dentist (since she's over 18, she…read morecouldn't go to her pediatric dentist anymore). My husband has always had a great experience at his dentist's office, so I scheduled my daughter's appointment with them. They were extremely kind from the initial phone call to the office visit. They offered us water when we first arrived and made my daughter feel comfortable once they took her back for the cleaning. She had an overall great experience and scheduled her next appointment with them. Since my husband recommended them, they sent him a nice thank you letter in the mail with a gift card! I thought that was a really thoughtful gesture. I love my dental assistant, but once she retires or quits, I'll be switching dentists and going here!

I am switching dentists to Felt Family. Had a dental emergency and my "regular" dentist still has…read morenot called me back yet. Felt dentistry not only called me back, but had me in for an emergency appointment to eliminate the pain. Since I will need a crown and that takes a few hours, they booked me a long appointment for next week, but since I am no longer in pain waiting is no problem. Their new building is beautiful and easy access with a lot of parking.