The office Personnel were very nice. Dr. Richards is insensitive and not aware of his patients…read moreneeds. He did not correctly diagnose my condition and prescribed me expensive drops that I did not need, were painful and did not work. When I had concerns about the drops he would switch me to a worse drop. My concerns about pain in my eyes were written off as dry eye. He seems to have a very narrow view of eye diseases.

Had an outstanding experience from pre op to post op on my LASIK surgery with Dr. Richards. He was…read morethorough, professional and very personable. I felt confident going into surgery knowing he knew my eyes and my correction. Having my eyes operated on seemed daunting and scary but Dr. Richards was very reassuring and calming. He was great at answering my questions and following up with me. He corrected my vision to better than I ever saw with glasses or contacts. It has been LIFE CHANGING! I have recommended him to all of my friends and family! He's the best of the best!

I received a call the next day. They made contact with their distributor and they have a gun metal…read moregrey "sample" that they can use to replace my frames and have offered to remake the lenses and exchange my glasses for free. Turns out the lenses were under warranty because I had reused the frames from a prior pair of glasses. The frames have been discontinued. It will be a couple weeks to get the replacements and they are letting me keep the current ones while I wait. Much better customer service. I've updated to 3 stars from 1 star because they are trying to make things right. Not possible to completely recover from the original poor interactions but I have to give them credit for doing what they can. I'll update again when the glasses arrive and I exchange them. Could go up or down 1 star based on the final result.

Zero Stars - Absolutely Terrible Experience If I could give…read moreMountain View Eye Center at Holy Cross zero stars, I would. This was one of the worst experiences l've ever had at any medical office. I arrived 10 minutes early to my scheduled appointment, to fill out paperwork. To my surprise, there was no receptionist at the desk, so I stood there waiting the entire 10 minutes, which completely defeats the purpose of coming early. Yes, they were able to fit me in due to a cancellation (which I appreciate), but it took me less than 10 minutes to complete the paperwork. I was told that I was checked in, Despite that, I ended up waiting over an hour past my scheduled time (1:20 pm) with Jepsen, Nolan L. - and still wasn't even seated. To make matters worse, people who arrived after me were being seen before me. It was clear my appointment and time weren't being respected. I've been to many eye centers before, and this was by far the worst. Unfortunately, I had to leave my previous eye doctor because of a change in vision insurance, and Mountain View was recommended to me. I seriously regret taking that advice. In the end, I walked out. This place is completely unorganized and unprofessional. I won't be returning, and I won't be recommending it to anyone. Now they want to charge me $50 dollars for missing my scheduled appointment, but seriously you guys waiting past an hour for a scheduled time isn't does not make it a scheduled appointment.

Dr Nelson is a retired Commander of the 419th Fighter Wing Medical Squadron at Hill Air Force Base…read more He is an ophthalmologist and eye surgeon for Tanner Clinic. I have been going to Dr Nelson for 13 years for a complicated eye condition dude to radiation and a pituitary tumor. Dr Nelson is the best and makes me feel comfortable all that can be done is being done. Recently my Father started going to him for macular degeneration.

absolute jerk. my six year old went in there for an emergency appointment and he was such a…read moredismissive provider! The MA and I both cried after the appointment. My six year old has been in the ER three times in the past three weeks and has pancreatitis. Yet this provider said my six year old wasn't cooperating . When I explained how much pain my child was in his response was "he has been a doctor for 35 years and knows what pain looks like." he then rolled his eyes at me as he was leaving saying "he understands pain. he has five kids and grandkids. my six year old must just have a headache." it caused me to break down crying and the MA to cry with me. I've never had such a horrible experience with a provider. I've never seen a provider be so dismissive towards a child in pain.

Shortly after being diagnosed with a partial posterior vitreous detachment, I experienced a second…read moreepisode that completely eliminated vision in my right eye. I returned to Retina Associates of Utah, where the original diagnosis was reaffirmed, but I was advised to "come back in two weeks" without a clear explanation for the sudden loss of visual acuity. Seeking further evaluation, I consulted two retinal specialists in Texas. Both identified a vitreous hemorrhage associated with the detachment and expressed concern that the hemorrhage prevented a clear view of the retina, making it impossible to definitively rule out a retinal tear or detachment. Given that risk, they recommended an urgent vitrectomy. The surgery was successful. My vision was restored, and the retina was confirmed to be intact. Based on this experience, I am concerned that the seriousness of my condition was not fully recognized during my visit to Retina Associates of Utah. The recommendation to wait, despite a complete loss of vision and an obscured retinal view, did not align with the urgency expressed by the specialists who ultimately treated me. For that reason, I do not plan to return to this practice for future care.

Retina Associates inspired me to write my children's book, and get it published to try and have…read moreproceeds go towards research with MacTel. Macular Telangiectasia is the eye disease that makes one go blind slowly. The Dr's at Retina Associates are caring, and knowlegable on so many different eye problems. If anyone in your family suffers from any kind of eye ailment I definately suggest you go to Retina Associates. They have several locations in Utah, and are always there to help.

As it turns out, my husband was diagnosed with neuromuscular autoimmune disorder, absolutely no…read morethanks to Dr. Wallin, who all but suggested my husband was lying about his symptoms. Told my husband to go home and see if it goes away. Not a doctor I'd ever recommend to anyone.

Dr Mark Hill has taken care of us through many years of health complications and two amazingly…read moresuccessful cataract surgeries. So much so that our extended family continues to go to him from Bountiful, North Salt Lake, and even West Valley City. I have heard of people traveling from Wyoming to get his help. Why mess with total satisfaction? We are grateful to have the confidence that we are not accepting risks or taking any short cuts when it comes to our eyesight.

This Eye Pros location is inside of EyeMart…read more Conveniently located near Hill AFB, there is plenty of free parking here. It's super roomy, spacious and clean. When you enter in the EyeMart location, the Eye Pros is in the back. If you're ever lost, they will help guide you to where it's at. The front desk person, I think her name is Rose, is super friendly and professional. It made making the eye exam appointment easy for me. She gathered my insurance information and was able to schedule my significant other for the same day. I would highly suggest going to Eye Pros at the Layton location for your eye health needs.

From the owner: Eye Pros provides comprehensive eye exams, contact lens fittings, and medical eye care for the…read morewhole family. With convenient locations across Idaho and Utah, we offer online scheduling, short wait times, and personalized care from experienced optometrists. We are independent Eye Doctors with an exclusive agreement to provide optometric services inside Eyemart Express locations. As a VSP Premier Edge Provider, we make quality vision care easy, accessible, and affordable.

These guys are always great! They've been quick to respond and try to get me in quickly each time…read more Can't say enough good!

This is a great place and Dr Degrauw is a good doctor. However; good luck trying to get their…read morestaff to send refills to your pharmacy! If my meds were life threatening I would be dead.