I was told I have a year free exam after I bought 2 glasses and got insurance on one pair. Called…read moreto get a follow up and was told I had to pay for a whole new exam and couldn't get new glasses even though I paid for the insurance "lost or stolen" then was told I had to trade in my second pair to get those ones back. I don't recommend this place. And the manager is the worst at her job and actually caring about her costumers.

Had remote dr appt and voiced my concern over wrong prescription strength( no changes in script…read moreannually for years). and ordered glasses. They shipped them and I had no other option but to go with them until I could have another appt with in person dr Then my new glasses came with cheap thick! Coke bottle type lenses in my new strength. After weeks of this back and forth and wanting more money to fix , I have no glasses and asking them to refund me.

Best eye exam ever! The staff was very helpful, very pleasant to work with…read more Dr. Heiner explained everything... AND MORE! I learned things that have never been explained to me by other eye Dr's. He explained a surgery I had around 50 years ago better than the Dr that did it. I was never pressured to buy eyeglasses there and they printed out a copy of both of my prescription's, no questions asked.

Don't waste your time or money at this place. Purchased a pair of glasses which came apart 5 times…read more They gave me a new pair and the arm fell off! Told me I had trues my insurance for another pair, they "couldn't" replace them. Lousy products and lousy service!!!

I have very good experience with Icare optical place it's very clean and I feel welcome all the…read moretime which make difference for me and my family

This place is a joke! The doctor was good but the receptionist while nice doesn't know anything…read more There is not an optician on duty so when you pick up your glasses if there is an issue you have to arrange a time to come back when there is one. They ordered the wrong frames and they will not make it right. I am currently working with my insurance co on a grievance but they haven't answered any of the insurance company's calls. I chose this place because I wanted someplace professional and this place is anything but!!! You will get better service at Stanton or Costco... DO NOT WASTE YOUR TIME OR MONEY OR INSURANCE BENEFITS HERE!!!

The service and the staff! Always nice! The eye doctor is always the best been seeing him for years…read morenow. The receptionist always welcome you with a smile

The entire group is fantastic. My standout is Dr. Janet Collier. She spent more time with me than…read moreany other optometrist or ophthalmologist. The ophthalmologist spent little time with me and gave me the wrong prescription. If you're just looking for an Rx for glasses this is the place and doctor to go. Because of them I CAN SEE!!!!!

I have gone to Dr. White for many years and absolutely love his patience. He is amazing,…read morepersonable, and really takes quality time with his patients, making sure all concerns are addressed and any conditions are thoroughly understood. He explains everything he is doing and answers any questions I have. I wanted to try contacts and he worked with me until we found a pair that would work. I was having trouble putting them in and he personally helped me. The only thing that made me sad is when they went to normal hours and quit doing their long day. Location is great, easy to get to and plenty of parking. Their reception area is large and comfortable and the bathroom is clean. They don't mind you looking at frames while you are waiting. I buy my glasses from them and they are not pushy and explain all the options and costs before you order them so you know what you will pay. They have a selection that is big enough, but not so big you have to take a day off of work to find a pair. They give their opinions when you ask about the different lens options and what they are for.

Its not the doctors. They seem fine…read more So I received a new prescription that only affected my left eye. Right eye did not change. I have 4 sets of Maui Jim sun glasses, yes I keep a pair for each car truck or boat. I wanted to replace the single lens of the pair I keep in my boat. Well their store policy is to only sell two lens even if the one lens is the same prescription. So, I told them their policy did not make sense. They went to the back room to see what they could do. I took this time to call the Maui Jim. I was told by the LAB at Maui Jim the sun glasses maker they could simple replace single lens in the pair of their glasses as long as the frames where in good shape. The price they gave me 780 dollars for two lens per pair. Keep in mind I only one lens changed.

The staff here is very professional and friendly. I had my exam and wanted the same frames but they…read moredo not carry them. Kathy called the manufacturer and ordered me a new frame. She went above and beyond for me. I really appreciate her customer service!! The whole office is amazing

My elderly mom whom has IBS, was unable to make her appointments several times due to having…read moreepisodes of uncontrollable diarrhea, now seems to be on a new medication for control. So I called to finally get her caterac surgery, only to be told they will no longer see her die to cancelations, for a condition she sometimes cannot control. Dr. Jensen Mrs Is uncompassionate, and intolerant towards elderly patients​. HIGHLY NOT RECCOMMENDED DO NOT WASTE YOUR TIME OR MONEY We were patient as they lost her paperwork, and glasses yet still paid the bill. However she does not extend the same courtesy.

I would give zero stars if possible...most unprofessional place ever!…read more Witnessed situation between supervisor and another employee, open door and apparently not aware or didn't care about the full waiting room 10 feet from them. Someone seemed to be on a power trip and wanted everyone to know it. No one wants to see or hear it, take care of those things behind closed doors. Secondly, running late isn't usually a big deal as things happen. EXCEPT - you sent someone home creating a staffing issue which could have been avoided and then acted like it was the customer's issue to deal with. 2 1/2 hours later, I requested my prescription and to pay, receptionist (who was more interested in visiting with the others up front) told me she couldn't help me and I couldn't get my prescription until I paid, and to wait for the technician fitting glasses. The technician was with someone. Could not get glasses as when he was finished, he was supposed to go to lunch. Not his fault - he was the only technician there. (Isaac or Isaiah, cannot remember which) graciously helped me out before he left. He was much more professional and understanding than the receptionist and others up front - who flippantly told me it wasn't their job. I would say they need some CS training. My advice is to stay away, at least from the Marketplace location.

Had an appt at 11:50 for and eye exam and needing to order contact lenses. Did not get seen until…read more12:15 and waited until 12:45 after exam to get contact lenses ordered. Took way too long for a simple appointment. Do not go here if you are in a rush or have something to do afterwards

Lena and Janell did an amazing job. Pro work, professional, and super kind. 100% referread more

I'll start by saying the blonde last up front is very sweet. But everything else was garbage. Do…read moreNOT go here. First we waited over an hour for our appointment while the snotty lady up front just sat on her butt. We weren't given an explanation at all why it was taking so long and no one else was being seen. There was no line. Just waiting for no reason. Then they video conferenced in someone who barely spoke English to do the exam -I'm not upset he didn't speak English based in R*acism I am because he couldn't understand anything I said and just angrily kept repeating his script. Clearly no is here cares about your prescription at all. Which is even more evident because of the "free" glasses (they obviously can't charge for the shady way they get your prescription so they just charge you for glasses which is a scam) came small as heck and wrong. They blamed in on this or that and said to put them on in the morning. Didn't work. I assumed it was the size of the frames so I ordered more glasses from somewhere else and nope it's the prescription that's wrong. They claim it's cheaper then upsell you. This place should be shut down.

BEST SERVICE FOR THE BEST PRICE!! The doctors and the staff here are all really great! I have never…read morehad an issue when making appointments or with billing. It's always been a smooth trip, that I actually end up enjoying. I usually go to Dr Kofoed and I definitely would recommend him, and all his associates!! Dr Kofoed has always been so personable and funny, and has always given me the best service for THE BEST PRICE out there!!! Make an appointment with them now and you won't be disappointed!!!:)

Absolutely horrible business this "Idaho Eye Pros / Eye Pros of Nampa / Eyemart" conglomerate. The…read moreoptometrist insisted (no clinical reason, he was just hard selling them) I get B&L lenses, despite the fact they are not available to order, and told me he would would write an Rx for a different brand if I was unable to order them. Now that I am needing more lenses, and despite my Rx still being well with-in a year old, Lance Bloom refused to do what he told me to my face he would do. He is claiming "because it's been 90 days, I need to refit your contact lenses," then he claimed he was 'legally bound' to re-examine my eyes, despite having seen me within the year... (i.e.- the usual optometrist scam. https://www.theatlantic.com/ideas/archive/2019/11/great-american-eye-exam-scam/602482/ ) I've worn CL (multiple brands, and, at least one other brand at this same practice for years) for over 30 years in total, with years at this practice, with no eye health issues whatsoever. Frankly, I feel he was very dishonest to me and clearly has some bias in pushing B&L contact lenses that I haven't been able to reliably order since he wrote the Rx. He flat out told me if I couldn't order them in the future, he would write for another brand- he even gave me multiple other brands to try out at that time. Now he claims I need to come back and and have lenes I've already worn, "refitted." Avoid this practice at all cost!