I only come to this place because of Dr. Clement. He is my favorite! He has been my eye doctor over a decade. He's very professional and knowledgeable, he answers any questions and problems I have. The place have so many selections of glasses, employees are very nice. The place is clean and bright. read more

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Very friendly staff, and a great selection of glasses! I came here to say that Dr. Clements is the best Optometrist I've seen in a very long time, I would recommend this place to any fellow four-eyed Idahoan. read more

Sharing this review for my fiancé because he does f have yelp- Earlier this week I was went in for an appointment and charged upon arrival / signing in. I was not given an explanation of what I was being charged at the time, which was partly my fault for not asking. However I made an appointment for a basic eye exam and to get new glasses, so I thought that was the copay plus some other fee for the glasses. I paid the $60 or so and had my appointment. Today I received an invoice in the mail for a $20 copay. I called to ask for an explanation of my charges. I was told "that paper you signed stated that the contact lens evaluation and Fundus photos are not covered". Yes, one of the several papers given to me with no explanation other than "this is hippa". And yes, I missed that when signing because like most people I want to get in and out of there and onto my day. But why was I not charged the $20 copay while I was there? Before my appointment, when I paid or after when I picked and purchased my glasses? Why was I not told that an invoice would be coming for the $20 copay? I could easily have paid that then and there. Instead I get this invoice several days after the fact with very little explanation. And when I call to ask about it I'm told basically: you signed the paper so you're out of luck. I actually enjoyed speaking with the doctor and the appointment itself, but because of this, I will likely go elsewhere in the future. I don't think, to me, the appointment makes up for this financial problem. read more

This place is a Scam, they charge you for add-on your lenses, but they give you the cheapest lenses they can find. 10/10, this place is a scam when it comes to prescriptions. Do yourself a favor and go somewhere else. read more

First time customer and I commend their great customer service! I was suppose to have a separate two appointment with my son, 30 minute increment, apparently I had a mixed up and was late and missed his, but they still entertained both of us. They were very patient and helpful. I love how thorough the check up was. We had two different ones. The first they called a "pre" eye exam which was handled by a girl. She had a lil apprehension on my left eyes result & she didn't had a problem redoing it. The 2nd one was done by Dr Fackrell and he was so great, very patient on repeating again and again for me to be sure that I see clearly. The cashier Nancy made sure she got all my info and what my insurance covers. That was great decision maker on what glasses I'm gonna get and my son's. She was very pleasant and super helpful. By the way, the establishment was a little tricky to find, they don't have a huge sign so it's easy to miss but other than that, great experience!!! Can't wait to get out glasses after 10 days! read more

Visionworks - Eyewear & Opticians Near Me - Boise, Idaho

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Very friendly staff, a great selection of glasses, and they were wonderful about helping me find the best frame for me - since obviously I cannot see very well without my glasses. Also Dr. Clements is the best Optometrist I've seen in a very long time, he's been able to fine tune my prescription better than anyone I've seen previously. He's very low key, but obviously loves what he does and takes the time to make sure the prescription is the best it can be, which enables me to have the best vision possible. I spend alot of time on the computer and reading and I really appreciate that about him. I would highly recommend this place to anyone who wants quality eyecare and great customer service. read more

Absolutely the worst place to go for glasses. The employees are rude and inconsiderate. They think they are better than you and treat you as such. There are many better places to get your eyes checked and your glasses made. read more

Don't recommend this place at all --- the people are rude and argumentitive ..the optometrist is a quack and he is very strange.

I was taking glasses in Visionworks Boise Town square from the last 3 years. Not only I was taking glasses but I was referring my friends to this place over this time. This time when I told them that I got a better price from Pearl Vision, they suddenly started being so mean and rude. They told they don't price match which I am ok as it's their company policy. But they are not ready to help me out and started giving false information. They have authorized my insurance and it was really hard for me to get them release it. People should realize that it's not just about money but it's about people and relationships. I do not recommend this place and I am going to tell this to all of my friends in person. read more

My first experience with Visionworks was in July, 2019. I purchased two pair of glasses, spending $339. This was more than I wanted to spend, but I am diabetic so I was able to justify the cost. My second visit was to replace the lenses in one of the glasses. That cost me $99. That was just before Christmas. Then in February, 2020, only six months after the purchase of both pairs, the temple fell off of one of them. My husband was not able to reattach the piece because I guess it is a "spring loaded" piece, which I had never heard of. You can't just screw it back together. I took that pair to another glass company and they told me that they couldn't repair them to try taking them back to Visionworks. As a result, I called Visionworks to see if I needed an appointment to get them fixed. The sales rep. proceeded to tell me that they couldn't repair them either and that I would have to get new frames. The sales rep. was good enough to mention, that I could get a discount. Discount, after all of the trouble I have had, in addition to treating this pair with "kid gloves". I told her that if someone had informed me that the frames were not repairable, I would have never purchased them in the first place. I told her to forget it and I hung up. The second pair was an easy fix at Vision One in Eagle, Idaho. They helped me without any frustration and did not charge me for their time. I am sure that Vision One is a little expensive too, but at least their interested in CUSTOMER SERVICE. I am retired now, but I was part of the customer service world for years, and I never treated a customer with such "indifference". If I had treated them like I got treated, I would have been reprimanded or let go for being so rude and lazy. In the future, I will be purchasing eye glasses anywhere except Visionworks. Thanks for your time. read more

Poor service a mix of friendly people and employees that could careless no sense of urgency or commitment missed deadlines no problem you can drive 80 mile again read more

Visionworks - Bad frames - Eyewear & Opticians Near Me - Boise, Idaho

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This is our "go to" place for glasses. The doctor, Dr. Steven Clements, is the absolute best eye doctor we have ever been to. The staff is also excellent. Nanci helped us with choosing our glasses, and is outstanding. Absolutely recommend Visionworks. read more

I don't feel old but working in front of two 24 inch monitors and a laptop screen for the last couple of years plus the many years looking at expediter and kitchen monitors have taken a toll on my peeps. On the recommendation of my wonderful wife, i decided to have the peeps checked out. Really, they were okay but it was recommended to get some reading glasses. Oh man, now I feel old. Checking around Boise and Meridian there are not a lot of options besides the usual suspects. Intermountain Eye centers, Wal-Mart, Shopko etc. I remembered that there was a place at the Boise mall but honestly could not remember the name. We headed to mall and made a direct line into Visionworks. They have a huge selection of frames and quite a number of specials. The real draw is the customer support. If you are the type of person that is looking for glasses in two hours. This is not for you but if you are looking for a knowledgable staff that genuinely cares about you and your peeps, then Visionworks is for you. Joshua took excellent care of us the first night. He was by himself late on a Thursday night but used his charm and friendly customer service to effortlessly take care of the onslaught of customers. He took plenty of time ensuring that we were familiar with all the ins and outs with the lens and the frames. With their buy one get one free promotion, we ended up with two glasses, frames, lens, one with clear coating and the other with transitions for a total of $336 dollars. The value and service was top notch and highly recommended. If you peeps need some extra support via glasses. Take some time and visit with Joshua at Visionworks. It will be an eye-opening experience. read more

I went to this place due to it being in network.... I went in thinking it would take 30 mins but instead I was there for 2 hours..... The staff is very friendly and are willing to work with you. Once We had the insurance taken care of it went Well. read more

Seeing Dr. Fackrell for my eye exam was truly fantastic! Although his practice is inside of the Vision Works building, he is in private practice and checked my eyes for everything possible! He has the very latest technology available with the Optomap. Amazing. I've always gone to Ophthalmologists and was frankly surprised at the medical expertise I experienced with Dr. Fackrell. He's very thorough and when appointments are made in a timely manner, staff being very helpful and filed all of my insurance for me! I will continue to see him for my yearly check-ups. read more

Really excellent customer service! They spent an hour and a half helping me pick the perfect frames! I chose lenses without anti-glare, which I regretted. I took them back and they replaced them for just the cost of the upgrade, not for whole new lenses. They also take the time to adjust your glasses correctly. They are all very knowledgeable as well. There is a 30 day refund period in case you don't love your new glasses. How can you beat that? read more