You really find out how good a company is when there is a problem…read more We had some complications with an order on my wife's contacts. Seth was amazing at problem solving. We were leaving the next day and he managed to get us some samples for the trip and to fix the order. We will be loyal customers for sure.

I highly discourage this office! Our experience has completely eroded our confidence in their…read morecompetence, accountability, and respect for patients' time and needs. We would not trust them going forward and strongly caution others to think twice before choosing this practice. During a routine annual eye exam, a technician took my husband glasses to inspect them while initial scans were being completed. The glasses were returned to us in the exam room with deep symmetrical scratches down the center of both lenses, damage that was not present when we arrived. We immediately pointed this out to both the technician and the doctor. At checkout, we asked a simple question: What is my husband supposed to do until we can come back to pick out and order news ones in the meantime? Initially, the office denied responsibility, but after the office manager spoke with the technician they did concede that the damage had occurred while the glasses were in their care. We were assured they wanted to make this right and the lenses would be replaced and that the process would take about a week. Which we appreciated.... However, that was almost a month ago now. Since then, we have followed every instruction given to us, shown up for each appointment they told us to, and waited, often more than an hour per visit, even with scheduled appointments! After the first delay, we were told the lenses had finally arrived but that we still needed to schedule an appointment to have them installed. When we came in for that appointment, we learned they had ordered the wrong lenses entirely, single-vision reading lenses instead of a direct replacement of his progressive lenses, making them unsafe and unusable for driving. They acknowledged their mistake and ordered another set. At yet another scheduled appointment, we were told that the lenses once again could not be installed because their "cutting machine made an error" and the lenses don't fit his frames. We were then told, yet again, to wait until next week. Currently my husband still does not have the glasses he needs and is left to use the ones this office damaged. This was not a cosmetic issue or a minor inconvenience, these are medically necessary glasses that affect his ability to function safely and work comfortably day to day. We don't want them to give us some new fancy frames or make improvements on the old lenses, we have just asked for the simplest and quickest way to repair the ones that were damaged. Had we known what we do now, we would have simply ordered new glasses originally or taken the more updated RX to another provider and ordered them then. At every step, their mistakes have resulted in our time, energy, and patience being drained. We have been understanding. We have been cooperative. We have jumped through every hoop asked of us. A almost a month later, we are no closer to a resolution, and being told to just wait again feels highly unacceptable. We are extremely disappointed and expected better from Dr. Bjorn and his staff.

Now that we've reached the age with Medicare and Humana covering our eye care, we were given a list…read moreof eye care specialists to choose from. We chose Family Eyecare Specialists, in Nampa. We had already been to two other places in town to purchase eye glasses from and walked out. Maybe it's because of our age, we just expect better customer service and as we've experienced lately, it's just not there anymore. The front desk greeting was fair to Midland. It felt like they were bothered that we showed up. We were told to look around at all of the frames and someone would be with us shortly. As we perused the displays, they really don't list the prices on their frames, just code numbers. We finally found a couple of frames and then we were greeted by their sales representative. Then here comes the craziness. To get all of the additional options for your eyeglasses, my cost was $990 for one single pair of glasses. Insurance did its job in getting me these glasses for free, but seriously folks, $990 for glasses? I bought a no nonsense pair of frames. They weren't even a famous brand name I recognized and they were $320. That just crazy, it's just plastic. Well, we were finally done. Now the bad news. It's going to take them 3 weeks to get my glasses made and sent to the store. That's way too long. Everywhere I've ever shopped in the past for eyewear has only taken them about 1 week to turnaround and get them back to me. 3 weeks is way too long to wait for eye glasses in my humble opinion. I'm on the fence here. This was our third stop for eye glasses. We almost walked here too, but we caved in and just wanted the madness to stop. We just wanted eyeglasses, nothing more, nothing less. I really can't recommend this facility. I wasn't really impressed at all with their service team or their selection of eyewear. They only seemed to carry overpriced name brand frames. And don't think you are going to find something really splashy or something trendy with a lot of color here. This was all middle of the road boring frames. Just because we get older doesn't mean we don't appreciate style and color. Parking was easy, this shop is in a medical building on the first floor. Get your wallet out, this place is very expensive if you don't have great insurance coverage!

All i can say is AMAZING from the check in process and the reception desk up front all the girls…read morewere amazing and super friendly. Was then met by Dr. Farris he was amazing and very patient with me trying to figure out what was better between 1-2. After we were done with my prescription needs I was met by Kennedy (hopefully that correct spelling if not sorry!) she went over the payment and helped me pick my new frames and was so friendly and polite. So glad I found this group of friendly and skilled people.

Great service, friendly and fast. Great frame selection. They accept Eye Med. Insurance. I was…read morereally pleased with the whole process.

I adore this optometrist. Friendly receptionist, great and personable doctor, and a huge selection…read moreof frames to pick from. My husband and I ordered two pairs and they arrived quickly. I love the text option as I am super busy and can't always answer my phone. My daughter (6) also got her vision checked here and even though she really wanted glasses she doesn't need them. The receptionist was kind enough to give her some free sunglasses to cheer her up. This is true customer service! Thank you!

Always great care and patient services. I appreciate the…read moreDr's attention to the health of my eyes and helping me monitor a chronic condition. Thank you!

Went in for a medical eye exam due to pain and dryness, they were quick to schedule me so that I…read morewasn't in pain much longer--the doc was thorough and made sure to educate me on exactly what was going wrong and how to maintain the fix after initial treatment. I decided to continue seeing them for yearly exams! Staff were lovely and informative at my yearly today!

This is an optometry practice and optician / eyeglasses business combined in a convenient to access…read morelocation in Meridian. I went in looking for options in the latter and was impressed with both the selection of frames and the customer service from the young optician who helped me. The opitical sales space is open and well lit with windows all around which helps when evaluating the color of frames. The array of options is greater than one initially thinks given frames are organized in groupings that are spread out in the store. Choices were easy to navigate because the optician knew not only the brands they carried to easily zero in on what might work for me, not just for style but for quality given I have been using higher end brands for several years, but also for frame parameters needed given I the "high minus" correction I have, in particular in one eye. They carry a well curated selection in a wide range of price points including a couple of top end independent lines not found many other places in the Treasure Valley, like Orgreen Optics, and also a very good selection of more affordable but still considered premium quality independent brands like SALT. I didn't find frames that worked for me this time but it is a place I recommend it just as I found this business because a friend whose husband had a great experience having his glasses made here recommended it to me. ACCESSIBILITY: ADA parking in front of the building. Completely accessible inside.

Pros - Amazing building, and staff, but the outstanding…read moreelement that I received was the care, and attention on my eye exam, and prescription. Probably the best prescription in eye care that I've had in years, so I'm so glad that I chose this as my new eye care location! Cons - They're automated text messages need some work, because I got an urgent appointment reminder over a month before my appointment, and then later, after I picked up my new eyewear I got a message that it was ready to come and pick up.

I only come to this place because of Dr. Clement. He is my favorite! He has been my eye doctor over…read morea decade. He's very professional and knowledgeable, he answers any questions and problems I have. The place have so many selections of glasses, employees are very nice. The place is clean and bright.

Very friendly staff, and a great selection of glasses! I came here to say that Dr. Clements is the…read morebest Optometrist I've seen in a very long time, I would recommend this place to any fellow four-eyed Idahoan.

Family Eye Care Soecialist is only 5 minutes from my home in Middleton, which is always a bonus! I…read morewas referred here by my sister-in-law, who had nothing but great things to say about her experience, so I decided to give them a try. From the moment I walked in, everyone was kind, welcoming, and smiling. The staff genuinely seem happy to be there, and that positive energy really shines through in the way they treat their patients. One of the reasons I ended up scheduling my appointment here was because of an issue with my favorite pair of Porsche sunglasses. I had taken them to another eye care office in Meridian after they lost a screw. Unfortunately, they installed the wrong screw and never mentioned that they didn't have the correct replacement. When I put my sunglasses back on, they fit completely wonky! I was mortified. Needless to say, I immediately canceled my appointment with that office and scheduled one with Family Eye Care instead. Thankfully, they were able to fix my sunglasses properly, and I couldn't be happier. They say things happen for a reason, and in this case, it led me to finding an office that I genuinely enjoyed. Family Eye Care was clean, inviting, and aesthetically pleasing both inside and out. The landscaping was beautifully maintained, and I especially loved the indoor fireplace. It wasn't on during my visit, but it's a lovely touch that I'm sure feels extra cozy during Idaho's cold winter months. Dr. Kendon took great care of me and took the time to explain the value of an eye test I was initially hesitant about. I appreciated that he educated me on why it was important rather than simply recommending it. They also have a great selection of eyewear with plenty of options to choose from. Overall, I had a wonderful experience and can absolutely see why my sister-in-law recommended them so highly. I look forward to sending my husband here as well and would happily recommend Family Eye Care to anyone looking for quality eye care in the area. "Sometimes things really do happen for a reason."

My wife had a frustrating experience from a totally different provider that resulted in glasses…read morethat didn't solve her problem. Dr. Seamons and this office were recommended by 2 family members who are patients there. From the front desk to the associate staff to Dr. Seamons to the optician, concern to correct the situation was paramount. The office is knowledgeable and totally professional, and I'm now a patient there because of our family's excellent experiences.

The best service! And they get it right every time! Great communication and great experience. So…read moreglad our doctor recommended them!

I love how friendly and fast they are! I take my kids there all the time and it's affordable and…read morethe glasses last a long time.