Our experience over several years has been inconsistent. Sometimes it's great, other times it's…read moresubpar. Lately we've experienced more of the latter and, as a result, will try a different provider next year. Eye exams have always been patient, thorough, and accurate. Last year, the Doctor became mildly irritated with my wife raising concerns about a box of problematic contacts affecting our daughter, as if the issue did not exist. We decided it may be a fluke and came back this year. This year, my son and I have had several problems with eyeglasses we ordered. I asked for Trivex and the best anti-reflective coat available, but we received polycarbonate, Cristal Rock AR on mine, and Cristal Easy Pro AR on my son's. However, my son's lenses have a blue hue in the reflection and Easy Pro should look green (see pic). Additionally, my invoice listed DuraVision Platinum, which would have a blue hue and green is clearly visible in the picture. We did not receive certificates of authenticity for Transitions or Crizal, which both companies say should've been included. It took just over 3 weeks to receive my glasses. Our insurance was blamed, but I would have gladly paid full price and filed a claim directly with them. Instead, no updates were provided and, once I inquired 10 days later, they ordered them after seemingly forgetting. I asked at that time to cancel my order, but they refused. Since receiving the incorrect lenses, I asked to have them replaced, but they again refused.

I had an eyeglass emergency while at work. This location was close to my office and had good…read moreratings. I took my broken glasses in to see if they could repair - even though I was not a client. Jenny was super kind and helpful and got me sorted out. This happened on a Friday lunch time. I was in and out in a few minutes. Great atmosphere - great service! Highly recommend!

My first time getting an eye exam at a LensCrafters. I made an appt over the phone a couple weeks…read morein advance. When I arrived for my appointment, I checked in and waited. Then was called up about 5 min later and was told that my insurance doesn't cover my eye exam until next month. Why was this information not relayed to me prior to my appointment?! I wasted time coming in just to leave and come back next month. Fast forward to next month, I got a voicemail reminding me of my rescheduled appointment and was informed I will have a $10 copay. The exam itself went smoothly this time until I came out of my exam and was told I owed ~$149. Evidently, this practice requires retinal scans (+$49) for all eye exams. This requirement and fee was not disclosed to me prior to my appointment or during the appointment. Additionally, I was charged for contact lens fitting of $85 - both of which are not covered by insurance. Returned for a contact lens fitting. My appt was at 12pm. I arrived 11:57am and wasn't brought into a room until 12:23pm. No one came to update me on the long wait. Although this place can be convenient with all the technology for scans and such, the lack of communication is frustrating and the fact that I can't come here for a routine eye exam (that's covered by insurance) without paying at minimum an additional $49 for the retinal scan is ridiculous. Offer the free (insurance covered) alternative of dilating and evaluating,

The Vietnamese asian lady working at LensCrafters is just rude and dismissive, not to mention lack…read moreof knowledge on frames.. all other ladies are very polite, nice and pleasant to deal with. If the Asian lady approaches you for help, try to get other ladies to help.

Great exam for my daughter. The doctor took really good care of her and was gentle w it her being…read morevery shy.

On 2 separate occasions I have stopped in to look at glasses. Both times no one spoke to me. No,…read moreI'll be right with you. No, May I help you? No, nothing! First visit was a Saturday, they were a little busy so I gave them the benefit of doubt. But today a Monday, once again, I looked around at glasses for estimated 15mins with maybe 2 other people in the store. So when once again I was not spoken to I just left. Guess they don't need the business. I am in the customer care business and I speak to every single guest that walks into our salon. It TRULY takes 2 seconds to acknowledge people. Do better America's Best....

Exam: It was one of the best exams I've ever received! Dr. Dasani is awesome, very thorough and…read morepatient! She answered my questions with such kindness! Thank you Dr. Dosani! Now for the glasses: That portion of the visit left a LOT to be desired! The oversell tactics were crazy! Like literally, add this, buy that....and what is with this random $16-$18 lab fee! I'm purchasing glasses, of course there's lab involvement.....why is there an EXTRA lab fee on top of all of the other fees??? I've not seen this charged anywhere else!

Bad experience, we went for a free quote and they charged our insurance company…read more Sabrina was very unprofessional. We will not be returning ever.

8/13/25 I visited location inquiring about services. Although the atmosphere in office was…read morepleasant, the receptionist was not inviting. No smile seemed very annoyed and was short with answers. You lost a potential customer. Do better.

Thought I really liked this place, but when my lens delaminated from the frames after 14 months,…read morethey were very smug and took zero responsibility. They did not even offer to resolve the defect. All they said was there is nothing they or anyone can do.... Their solution was simply get a new eye exam, new lens and expensive frames.buy more from me! Very very disappointed in their treatment of a customer that continued to support their business. They are not a partner, only in it for the money.

Dr. took the time to answer several questions I had regarding a condition and the staff there from…read moresetting up appointment to ordering glasses was very helpful and kind. Prescription was perfect and I will be returning for my yearly exams going forward.

I went to Hamilton ey clinic over two weeks ago and met with Dr Patel while she was nice. it did…read morefeel rushed. I have been using pearl vision. I wanted to move to daily contacts from the monthly that I was using. she examined me and prescribed some new contacts. after wearing them I was unable to see distant and close up was very large. i called that Monday i was only able to discuss with a associate. she prescribed a new set again slightly better but still off told them distance was fine but wanted a read add. in the middle of what they gave me. the said it didn't exist I said okay then I research and there is a mid add call them back and they said they also discovered this. dr pate gives me another trial with the mid add reading great except she raised the distance -25 I was like what for distance was good so I trust and try after two days of trying my distance at the end of day was so bad and blurry . I called back finally they say they will have the Dr call me the next day great I finally get a call at 2:19 in the afternoon I am working and miss no big deal I get a chance to call back at 430 she is gone for the day it's Wednesday and won't be in till next week. What a crock waits most of the day to call and only once then not available again they say she is the only one who can do it What is the point of having a group of doctors if they are not going to help and take care of the customers worst eyes care experience ever kept changlng without ever talking to me I do not recommend at all I will probably have to go back to pearl vision and get real service

I've been coming here for 10 plus years and Dr.Swafford and his staff have been great. I wear…read morecontacts, glasses, and have astigmatism in my left eye. Very friendly and knowledgeable team.

Dr. Swofford is one of the most genuine and caring health care professionals I have seen. Helping…read morepeople is his primary goal. He always treats me like a good friend and provides consistently top-notch care!

i work in the medical field and I was very impressed with Dr.Patel and the office staff going over…read moreand beyond to help me get a referral order in ASAP. very friendly staff office neat and clean true to scheduled appointment times i highly recommend Milan Eye for any specialist eye appointments~

Absolutely terrible quality of care. Avoid at all costs! Follow up care (to remove cyst caused by…read moreptosis surgery) is zero unless you pay out of pocket even though I contacted the office within the follow up time frame, they had the audacity to flat out deny it was caused by ptosis repair surgery after I said I wouldn't pay $665 out of pocket to remove a tiny cyst on my right eyelid. It was the surgeon that admitted it was a cyst caused at incision site of the ptosis repair. Because the surgeon wasn't available within the time frame of the 90-day post-op period, I have to pay out of pocket (because they don't take my new insurance either but shouldn't matter as I contacted them within the 90-day timeline). Feel free to message me to get full details. What a scam!