walmart is a great place to buy stuff but customer service in this store in sonora is worst than the worst. sheryl (who claims she is the store manager who then we found out that she is the only the team lead in the front) lack customer service personality and ability to deal when she dealt with us. we were returning an online purchase with a barcode for return but she insist they cant return the item. she was mad when we insisted and just sent us to automotove department. the automotive department just returned the item without any further question. sheryl (store manager impostor) should go through training if not should be fired! she is driving customers away from the store. read more

Am I the only one that has noticed that other than a large selection of varied items for really low prices, Walmart doesn't have much else going for them. I mean you pull up and after several minutes in traffic and fighting with other potential shoppers for that one single spot close to the front, you finally give up and park in the rest of the vast yet largely empty parking lot. Defeated before even entering the doors. Then you get inside and can't find a single shopping cart. When you finally do you head down thru the grocery section first and grab what they have that you can use while realizing that their selection is nowhere near that of a "real" grocery store and that you will still have to make another stop after to grab the things you just can't get at Walmart. Then you head off into the rest of the store looking for whatever else you might need that's priced lower here than anywhere else. God forbid you need help finding something because the only sure bet here is that their team members will have no idea where to find it either. You are usually better off to just ask another shopper. I mean who hires these people? When you finally make it up to the check outs of course there is a long line caused by some clerk scanning items at a rate of about one per every 30 seconds and then delicately bagging each item like it's made of some high explosive. Needless to say, Walmart has become a necessary evil due largely to there good prices and well placed locations. So yeah, I shop here. Am I proud of it? No I am not. read more

hello, the store in sonora is awful with the unhappy and not helpful employees. today was the last straw. I went on the new self check out and not knowing it only took cards. I had cash and debt card. the floor manager was a grumpy lady who had no empathy or could do anything except say you will have to go to another register. so beware on the top right hand corner of register and a red frame around information is only cards!! So I just left a 188 dollars then and walk off telling the staff I was going to post this on media. this is the start . read more

I went to this Walmart over the holidays to pickup an item I'd ordered. The place was ok, but the people there seemed very confused, some people almost ran into me with their carts. It was holiday season, so perhaps to be expected... I'll update my review later. read more

This store Don't patronize the Sonora store if you value your health! This store Manager will not enforce California law. He says that it's up to the customer to wear a mask, when in reality it's the stores responsibility to keep customers safe. The Turlock store is enforcing the law by escorting people without masks out. I won't be back in this store until they do enforce State law I recommend everyone to do same read more

This review is for the vision center They messed up on my glasses and basically said well all you can do is order a new pair at your cost When I said what do I do with the messed up one The person said you can still use them till the new ones come in thanks but no thanks read more

I'm giving this rating to their delivery service. I ordered a 230$ order and as the person was on their way, I was able to track his location. He showed to be driving in a circle no where near my house, then returned to the store saying there was an address malfunction in their system. I then contacted customer service whom did a great job in assisting me online and to cancel that order which would be put on a hold with my bank for possibly up to 10 days He then reordered my order for free of charge express delivery within the next 3 hours. We waited patiently and then when it came time, the new person shopped for our groceries and the same person was even the delivery person apparently. He was on his way with clear instructions from me and my number if he needed any assistance finding me. He was about 10 minutes away and all of a sudden Walmart again cancels my order and has him return back to the store with my groceries. They completely canceled the order instead of trying again as they said this new cancel was due to food safety precautions. Why cancel my second order which now is also holding in my bank. So now I have two holds on my bank account that equal almost $500 ( hold up to 10 days) and left without any groceries to feed my family. Instead of canceling they should have tried again the next morning. Very bad customer service on their delivery department to let this happen twice within one day. Do not trust this service. They also tell you there is nothing they can do for you when you call and that you have to call your bank. Then bank says to call the merchant. What a hassle I won't be ever doing again. read more

I called the Sonora, CA Walmart Supercenter store FIVE times on Saturday, 1-21-23, during the hours they were open...NO ANSWER. In addition to the above issue, I purchased $112.00 worth of "Gluten Free" tortillas...they were moldy. I opened four of the ten packages I purchased...all moldy. I immediately attempted to return the tortillas to Walmart; they would not refund. The manager told me I needed to get the refund from the manufacturer of the tortillas...WHAT A JOKE. I had a Walmart charge account...I closed my account...I will never shop at Walmart again...such a JOKE of a store. read more

Angie helped us so much and was professuonap and cheeRaul and does a good job at helpiNg locate stuff and has a positive attitude.

This Walmart is terrible!!! The staff sent me in circles looking a single product! I wouldn't recommend shopping here.

I just have to say, I do shop at Walmart on a weekly basis, but I am changing my way of shopping, I only buy essentials there. The produce is not good to buy, it rots too quickly, They lock down mens socks, and underwear, Batteries, Makeup, Paint, in other words half of the store is locked down because of shoplifters. I totally understand the lock down, but not to have the staff to unlock the cabinets for purchase is stupid. I encountered the checker superviser (who was a Nasty rude person) when I tried to buy batteries (which of course were locked up). She was so Rude that I have decided to buy my batteries elsewhere or online. More and More I can't justify going to Walmart for anything, the main staff are Rude and are not helpful. I don't want Walmart to leave the area, but Really? Be nice to people, don't lump everyone into the same bucket as a Thief. Kindness goes a long way. read more

Placed an online order for the large cans of cat food. I received an email they would be substituted for the small cans. Not what I wanted so i wasn't going to pick up. Imagine my shock when I got an email it was picked up!!! How can that be? No receipt, no id because it was me..check your orders people if you didn't pick up. They are giving stuff away To anyone. read more

I am standing in line right now. At 5:25 on a weekday, they have only three checkers working. There are over 80 people in line and no other lanes open. The lien for the self checkout area is at least 20 people deep. This Walmart seriously needs new management. read more

My husband and I visited the vision center to get our glasses on12/21/22 we were greeted promptly by three lovely ladies Ashley, Dee and Kerry... all three were so very helpful... our experience was a 5 star experience... These ladies know their job well and go way beyond to make it a great experience.... Thank you Ashley, Dee, and Kerry... we will stop by and say hello every time we come in... I truly recommend anyone to go in and see these ladies for your vision needs... Merry Christmas sweet ladies from the Neely's.... read more

Never have enough checker to get checked out Why shop there They have more checker going home than the ones working My time is important read more

As a Walmart customer, I seriously hate shopping at this store. Shelves are messy, find lots of damage products on shelves which should be removed, produce sections are awful(find nats and flies) and rotten fruits and veggies on bottom of fresh products, store at times is messy, and lines are super long at regular check stands due to only 2-3 checkers available. Oh did I forget to mentioned, self checkout sometime only accept cards only(no cash) which there are customers who want to pay cash but are stuck and have to wait in huge line at regular check stand. Starting to shop elsewhere now. read more

Waiting in ridiculously long lines (especially pharmacy and customer service) and then to wait in another line at the door for the "receipt checker" is a total waste of my time and Walmart's money. The receipt checker doesn't check bagged contents against the receipt. How does this help with loss prevention? Walmart isn't Costco by a long shot. Costco savings are worth the inconvenience of receipt checking. Walmart is not. read more

We used this Walmart while we were in Sonora to help our daughter get settled into her new place. They literally had everything we needed! Their prices were great and their customer service was awesome! Such a nice store to have in Sonora! read more

If they are going to have everything locked up in glass cases maybe someone should have a key to assist customers...

Normally I have the typical experience at Wal-Mart. Employees arent helpful and dont want to help you. This walmart blew my mind. I asked over 5 people for help during my shopping experience. Every one of them not only were happy to help me but also showed me where it was. It was crazy the level of customer service for being a Wal-Mart. Definitely recommend it. read more

The Sonora Walmart is actually a traditional store lacking a lot of the new Supercenter or Supercenter Lite options most people expect. This store is really focused on the traditional general store options without much grocery. The store is easy to see from Highway 108, but you have to turn a few times to access the store on Sanguinetti Road. Overall, this is one of the few options in the region for cheap stuff. If you are on vacation or a local, you will probably stop here often for those daily necessities. The layout is complicated and may take a while to find your items. This is an older store, not necessarily in bad condition, but not as modern as other Walmarts. It is not the best store in the region, but it is still useful. read more

Cashier wasnt so friendly. Looked at me like she never seen an asian before lol. This walmart was out of a lot of stuff. Shelves were empty like products didnt come in or something. The store was pretty messy and things were all over the place. Would only return if I needed something from here. read more

Not worth it. Drove 20 miles one way to pick up groceries and they canceled my order again. Second time they have did this to me. And when I called asking about my order they were very rude. Even the grocery manager was rude. Even told me to go to different store. I won't be ordering groceries again there. read more

Crowded. It was just really crowded. We came in to check out the store and I was overwhelmed by the amount of people shopping. It seemed like a usual Walmart with their items and layout. Items were out of place, a bit messy. I couldn't tell if they didn't have enough employees to clean or they're just lazy. We eventually found our couple of items. Checking out, the checker was rude. I have low expectations walking into a Walmart but this one is pretty bad. read more

lol... A lot of missing items. I went in here to buy a camera, a simple 100 dollar camera for work. All 5 models were sold out? read more

we are across the parking lot. We are AAA and we have a large amount of Wal MART carts on our lot. I am disabled and it is tough for me to get around them safely when I come to work. Please retrieve them. read more

So like everyone else growing up in Sonora, I thought WalMart was the place to be. This was prior to the building of lots of the stores and restaurants they have now and LONG before the gigantic movie theater which is now across the parking lot from WalMart. It's so funny how things can change in such a short time. I still enjoy wandering around the garden center even when I don't need anything. Who's buying all those plants? Who has time to care for plants? Although I do prefer the concept of patronizing small businesses over large establishments like WalMart, it's still the place I go for many essentials. I get my mascara, face wash, car accessories, antifreeze and other stuff like this there. Let's face it, they have the lowest prices for us consumers because they are buying it in such large quantities. This is even true in their pharmacy. This WalMart has fluctuated in its level of cleanliness and how well stocked it is. Currently it's looking pretty good but maybe that's just because the economy is bad and they aren't selling anything so everything stays on the shelf making them look well stocked. Regardless of the reason, their employees are doing the best they can do and everything's looking good. read more

This is the absolute WORST Walmart I have everrrr been to. Went here once, had a horrible experience, swore I would never return. Had an emergency today... needed something in a pinch and decided to run to this location on my lunch break. That was stupid of me. First of all.. where are all the employees? No checkers, long ass lines... everyone is in the self check line because they can do a better job than the employees there. I had to get a pet carrier... stood in a "short line" for almost 40 minutes. When I get to my turn, I see the pet carrier is damaged. I ask the checker if I can go grab a different one because the one I had was damaged. She tells me to take the crate to the customer service line, they will take it and let me go grab another one. Sooo, I stand in another obnoxiously long line with one slow ass employee working like she had all the time in the world. I finally get to my turn, explain to her the crate is damaged and I was told to bring it there and go grab a new one. She tells me, she will have to give me a REFUND and I will have to go BUY it again!!!! WTF?!? I just stood in the stupid line for days and she wants me to stand in it again? It's a simple exchange of their defective product! She tells me it's the only way. I was so frustrated, I grabbed my raggedy, dented up piece of crap crate and just left. Thank you Walmart Sonora for your sorry ass customer service and raggedy merchandise, I will never shop your store again. Save yourself the trouble and go elsewhere. read more

I love love their grocery pickup service! Easy peasy. I have not step foot in Wal mart for a month. Just go on line pick out my groceries, pay, set my time and day for pickup and send the husband down. There is a number posted to call and they come out with your groceries bagged and ready to go. Last order of 18 items they messed up two. That's ok if I picked up the groceries I would have caught it. I ordered chopped walnuts and got pieces and halves and ordered 30 calorie almond milk and got 90 calorie. Realley like this service! read more

Walmart is our daily shopping center. Cheap, and affordable. But there isn't the best staff there. One time, we were trying to go get some things in the back of the store. We obviously had a cart, but we were stopped for about one minute watching a employee talk to another employee. Not even noticing that we were standing right in front of her waiting for her to mover her big "restocking cart". Finally she looked at us and said "oh sorry, didn't notice you"! The bathrooms smell disgusting. Like why can't you just air freshen the dang bathrooms!!?? There is never enough cashiers at the cash registers, and you might have to wait for 30 minutes at the longest. Even one time, I was rushing past grocery aisles and suddenly saw a man stealing! Like WHAT!? It was a man in a camp jacket, shorts, hat, and a beard. It looks like he was shoving Reese's bars in his pokers. read more

Just came in to cash a check The money center is closed I asked an employee if it would open or if it was closed due to covid Her reply I have no idea Then she walked away So I left Found out You get them cashed at the return center read more

Wal Mart is one of those stores like Starbucks that everyone seems to have strong opinions and at the same time is popular among locals and tourist. I have always used 1 hour photo, the Sonora store has great electronic department, I like the departments of hardware, garden and I filled my last prescription at Wal Mart Pharmacy and was shocked when my bill was $4.00. I also find that its convenient 7 day's per week of having the knowledge that my car can be serviced and especially on Sunday's. I know of many people who are local and are employed by Wal Mart and overall have found the employee's to be friendly and offering good service. Like many people, I also shop at a variety of merchants. It is my understanding that the local store may expand to more food items in the next year. read more

The shelves are ALWAYS empty and they never have more then a few lines open most days I wait in line for 25-30 minutes to check

Had my 20 year old autistic daughter with me and cashier wouldn't sell me cigarettes basically told me not to bring my kids to the store my daughter broke down in tears cause she didn't understand why she cant go shopping with me read more

Employees don't wear masks. The stock boy passed me today with his mask pulled down in a tight aisle. "Your mask fell down" I said. "What!", he returned. I repeated myself. "No it didn't", he replied condescendingly. Besides the poor attitude of the employees, lots of stuff is behind lock and key. Forget finding help. Only reason for 2 stars is good pricing read more

This Walmart is horrible, employees are jerks. They give stupid run around to soothe you which are complete nonsense. You can't paper as form of ID of any mind as its anyone right. This money service has horrible and years later it still is, glad my sender is on board with cutting them out too. O also glad I moved 3000mi away and need family help to get me my child on my feet and it's a flipping terrified terriost response from dip wads to claim money and nothings more prevailing than the idea thier services are bordering scams in hope you mess up to keep your money. O and there money services are RIA people, call them, make an account, avoid paying evil Walmart wire fees..DIRECTLY FROM MY BANK ACCT! WHOA WHOA read more

The AutoCenter here is the worst. A guy set me up for an appointment and told me I could go over to Lowe's and drop the keys off. When we arrived and I went to drop my keys off the mechanic told me I would have to make a new appointment and that it would be a wait. This was after I was told this would be okay, none of the guys had any idea what was going on. Completely disorganized and very unprofessional. Will never use this place again, the way they spoke to customers was also very unprofessional. Very disappointed with this Walmart, won't be using the automotive services here again. read more

A lady came up to the register and asked if she "can get some help opening a cabinet in cosmetics"? She said firmly "I've been waiting for someone but nobody came". The assistant managers response was: "I COULD USE A LITTLE LESS ATTITUDE FROM YOU MISS, I'LL HELP YOU, BUT IF YOU KEEP THE ATTIUTUDE YOU WON'T BELIEVE HOW SLOW I'LL MAKE IT OVER THERE"! A small time manager in a big time world it looked like to me. You won't believe the silly, 2 dollar items that are now under lock and key. I waited for someone to come and unlock for a $2 pumice bar, nobody did. I believe "attitude" starts at the top and works down in any workplace. the question arises- Does the dislike for your job outweigh the ability of just being nice to others, for many working here it does. Their is a red haired young guy who is as nice as they come, so, it's hit and miss. He says hello to anyone passing by, other staff look away from you. Upper management need to be retrained, then come back and re-train their managers. And the cycle should NEVER end. read more

They have the worst service. They are not helpful. If you have any other options use them. They are rude and don't do their job. Even the telephone reps-orders will not go through online so they just try to pass everyone off to 800 number. Why are you in that position if you can't do your job? - Julia and E-commerce supervisor Glen from sonora are terrible they don't even know what they are doing. They can't help and are being paid just to answer phones. Waste of time and infuriating. I would risk covid to not have to deal with Walmart, I am disabled and now have to go into a store because they do not and will not help oh yeah and they think it is funny with their laughs. Plain RUDE- I am a mother of 8 children and we will no longer be shopping with Walmart. read more

Love coming to Walmart my one stop shop when I'm on Sonora in the deli they have great sandwiches & salads and always COLD Beer