I accompanied my sister to grab a few things she was in need of- hence my very first encounter with this particular Walmart Supercenter. This is by far one of the best looking Walmart Supercenters I have ever set foot in. The produce department was full of fresh, quality fruits and vegetables. The aisles all throughout the store was clean, fully stocked, and organized. This is the place you want to visit if you are looking for pure convenience. Any household needs will be found here, under one roof. 4 stars instead of 5 because the staff isn't the most welcoming. They do their job and keep it strictly as that. There is little to no interaction beyond checking out and processing payment. Not a deal breaker for me but I can see it being an issue for others. read more

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Made appointment to get two tires from my car at three o'clock. Didn't get the car in there until four thirty. So so slow. These guys move like they have lead in their shoes. Tried to make me by four didn't need four only needed two. Nope, trick the car to wrights tires.They did right. What a waste of time........ read more

Don't expect anyone to help you IN store or calling into this store. I've asked for the manager multiple times to be told they'd "have to go search for them" this is such a poorly run store from management. I ended up apologizing to the woman in customer service and let her know as someone who used to be a supervisor in a department store, this is NOT how it's run. read more

We purchased an 85 inch tv, after mounting the tv to the wall we turned it on and the tv was defected, scrambled picture and a crack on the upper corner. These things can happen but the 1 star is for the customer service. After talking to the store manager, there was no customer service or even compensation of any kind for the hour & 1/2 drive to Walmart, having to pay the tech to make another trip to our house for the installation ... nothing. This is a multi billion dollar company and I just can't understand the lack of support for loyal customers. I'll now be purchasing electronics and anything else at another store. read more

Walmart doesn't deserve 1 star, I had an appointment for today at 8am to get my tires replaced, I made this appointment a week ago my fiancé goes in and there's one guy there. And tells my fiancé "sorry I have other appointments for later today can't do it" why make an appointment if you can't do it. I called customer service, I'm guessing they blocked my number because it's not going through. Be fucking better Walmart!! You guys don't even deserve 1 Star. Walmart is a fucking joke read more

I lost my wallet in Walmart this morning. I went back to the human who checked me out, his name is Michael. He has grey hair pulled back into a ponytail. He is without a doubt the one of the rudest people I've run across since moving up here! This human does no need to be around customers. The reason I call him a human, he definitely doesn't act like a man or a gentleman! Put him in the warehouse away from the public. read more

ABSOLUTELY HORRIBLE customer service, and thieves to say the least. I bought 4 brand new tires from Walmart.com.. I bought the lifetime warranty for all 4 tires. Couple months later got a piece of metal in the back rear. They put 2 new tires for $10.76 ( the 2md tire cause of tread wear )Not bad right?? Just yesterday I was driving home and got a gash in one of the sidewalls. Got 2 new tires again. This time they charged me $135!!! The guy behind the counter had Zero understanding on his own job. Kept passing the buck to other coworkers and managers. They kepte waiting there over 3 HOURS To way over charge me on tires that HAVE THE WARRANTY!!!! So if those original tires were Warranted, why am I paying full price again?!?! WTF?!?! Nobody that works there knows what they are doing. I'm absolutely NEVER doing business with them again! You shouldn't either. read more

I needed a fishing pole for my reel, I went to a Walmart and the sales guy Bill helped me find the right pole at the right price. He sold me my fishing license several weeks ago. Bill is a great guy very knowledgeable about fishing. read more

Please don't shop in Walmart. A lady who works there removed a chair from a disable employee. This is against the law. She also very rude with costumers. The chair that was offering was to hard to seat down so she took the chair away and never came back with another chair. The store does not provided work accommodations for disable employees. I can't upload the photographs because I respect the employee and the one who committed the violation. read more

After asking 3 associates for help, 25 minutes waiting, and 3 pages nobody showed up to help me in cosmetics to get a tube of mascara from a locked case! I pushed the may I help you button.. Nothing! I tried calling the store 4 times and nobody bothered to answered the phone, nobody! I even tried HR and no answer there either! The last four times I tried calling the store because the online grocery check in app was down nobody answered the phone locally or at corporate! Only the pharmacy, online grocery, and the bakery have 4 to 5 star service! The rest of the store deserves a 0 to 1 star rating for lack of effort! Customers don't matter here or maybe it's that the staff has been so devalued that they don't care. If it's not enough staff that is causing it then fire whoever came up with new workforce model. Most of the devoted, long term employees are gone and the store is worse off for it. Sam Walton would be outraged. read more

I shop and go to pay and find out they don't have any bags. Shame on management for poor planning g. Go and buy some. This is unacceptable.

This is the 2nd time I have used the delivery option on Wal Mart+ in Sonora after using it multiple times while living in the city. I have never had issues using this, until Sonora. Surprised? Ha absolutely not. Both times I've used it while living here, the orders I placed were either overlooked, misplaced, never assigned a driver, or some other feeble excuse. Moral of the story, once bitten, twice shy. Word to the wise: Never use this dumbass hick, redneck excuse of a business who can't even distinguish their nose from their asshole read more

Sadly, this store needs a major change in management and customer service I have had countless issues with one manager in particular Megan who has made it very clear she has personal issues with me and has chosen to discriminate and harass me profusely. Not only that but she has stopped me and claimed I have stolen only to reclaim items I "haven't paid for" which later after going over recipet careful clearly show were in fact on said receipt so I had paid for items I not longer had. In addition, she made me repay for items that I had already paid for since she struggled to read the receipt and claimed they were not one their and I would have to pay if I wanted the items. In addition to the money I was owed I chose to return the BOTH the items over the trouble I was caused. Honestly, I'm not sure why walmart keeps her employed, but I'm not the only one who has the same type of story with the same lady. She has claimed I am trespassing on public property and now claims I am not allowed to purchase from them. I am very concerned about the lack of professionalism and disrespect. Hopefully the store does something about this issue. read more

Walmart Supercenter - Front of store - Department Stores Near Me - Sonora, California

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One of the best Walmarts I've ever been to! The employees were so so helpful and attentive!

The store's prices have gone up significantly with inflation...or I would have given it a five star rating. They are a hugely successful company that would continue to be hugely successful even without using inflation as a reason to raise prices. But their offering of grocery pickup and delivery is what makes them stand out above all others. Just wish they'd let us tip the clerks. read more

becareful when you shop at the wal-mart in sonora. make sure you check your receipt before you leave the store i was just over charged $18.99 for something i didn't purchase. i have been trying to reach someone at the store for 30 minutes but no body will answer. read more

I can't believe it was this raw, so I took it back I could've finished cooking it. BUT IT'S NOT MY JOB IT'S THERE'S !!!!! At $8 they need to double check there food temps And this definitely could have caused me FOOD POISONING WALMART !!!! read more

Walmart Supercenter - The Family size rotisserie chicken I bought from my Walmart - Department Stores Near Me - Sonora, California

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I just picked up my curbside pickup order on my way home I could smell something rotten as I was unloading groceries I quickly realized the 10 lb bag of potatoes I paid for was not only wet with rott but filled with maggots!!! Truly how does a smelly, wet , rotten maggot filled bag of potato go through so many people's hand unnoticed?! read more

Ordered an item online and it shoot would be in after 11 am the next day. I went to their pick up here lane and called the number that it said to call. The lady said what lane number are you in and that someone would bring my order out to me. I waited an hour and called back and was told "oh the order was canceled because not available". I asked why no one come and tell me? The manager said that is not how our system is set up. That is screwed up. Walmart employees don't seem to give-a-fu*k. That is piss poor customer service. I give them a half star rating for the way that they handled this situation. read more

Found the best way to get a motorized handicap cart with a little battery power remaining is to offer an employee a ten dollar bill. Works every time. read more

I actually began looking forward to our Walmart trips this past week. We spent the Thanksgiving holiday season in Twain Harte and looked to this Sonora Walmart to help us with all of our needs throughout our time in the area. Walmart did not let us down. From affordable Rao's marinara sauce, to 5 dollar blankets (soooo soft), to blueberries, to coconut cream, to cheap pajama pants, to basic socks, to wall fixtures, to La Croix, to fabric pens, speakers - and sooooo much more - Walmart had everything we needed - whenever we needed it. The staff were always kind and helpful throughout our many visits here and even during Black Friday - the store was organized and easy to navigate. Trust. read more

Keep saying will ship item, when I call walmart.com. Local store will not answer phone. Tried for 3 days now. Terrible

I bought a rotisserie chicken and it was totally raw inside!!!! It ruined dinner and my appetite read more

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Possibly the worst staffed Walmart I've ever been to. 1. Most of the staff is rude, and goodness forbid you ask for help finding something it is a HUGE inconvenience for them to help you. 2. Even the managers can't figure out how to wear a mask correctly on their mouth AND nose. 3. If you go to pickup your order you will wait over 20min with no sign of help, and probably, like me, say forget it and leave because you have a life and other things to do- which is why you placed the order in the first place. Mostly, the lack of customer service is DISGUSTING! read more

The Walmart Tire Center in Sonora,California is beyond terrible!! I had the absolute worst experience of my life there today (9-5-2020). For an oil change and tire rotation it took almost two hours! It shouldn't take that long to get it done! My wife and I watched them and they stopped numerous times to flirt with a female employees and to socialize with each other. As time kept creeping along our groceries were defrosting especially our ice cream and our meats were getting very close to the food safely danger zone. Then when we went to pay for it they could not find our keys. When our keys were found 10 minutes later they were given to the wrong customer!! Overall a miserable experience and we will NEVER GO BACK!!! 0/10 Walmart you lost a lifelong disabled war veteran customer. Hope it was worth it!! The bullshit you all pulled today I will never forgive and I will never forget!! read more

This is an amazing Walmart the only problem is you have these idiots Customers who don't wear masks!!!! in the store. The guy sitting at the door lets them in because they don't want any confrontation. I asked one young man if he needed a mask he no I have asthma and then started hitting his Vape Pen!!!! Walmart may get sued If they continue to not make propels wear masks in this HIGh High Volume store!!! read more

Well it's hardly the Supercenter if they claim to be due to the fact that there isn't even a garden section anymore it comes and goes with the season and it's inside the store instead of having plants and fertilizers Etc? Other than that I do love the fact that I can get 90% of the things I need all in one place . read more

Pharmacy is excellent. Fast refills and cashiers there are very polite and efficient. But I made mistake of grocery shopping after 6pm. Never again! Felt like I was in a third world country of chaos and scary people using the f word over and over, talking like gang slang. I know it's not the store's fault but I just don't feel safe in walmart anymore. Afraid of violence and not enough protection inside the store. But law-abiding customers have to stand in line to exit the store!!! read more

If I could give 0 stars I would, I want to cry with how bad their customer service is. I spend thousands a month there because let's face it there is just not many other options, I moved here 7 months ago and first time in a Walmart in 12 years and in this county. I have large orders to feed my big family and buy for a school and the checkers are all angry won't even respond to you and completely rude as if I've done something wrong. The aisles are always being restocked and it's super busy where you can't even go down an aisle and I have to have my kids wait at the end to run down and grab something. They prey on the fact there isn't anywhere much else to go but I'm at the point of just paying more at Safeway and priceco because of their treatment. I have no idea if anyone is actually a manager or gives a shit so many customers are so unhappy and afraid of the cashiers should they even have many, all old and angry. I have to sit and wait for someone who looks welcoming. The commercials are bullshit there is zero friendly faces god forbid you're spending a lot of money. read more

I would like to acknowledge good customer service from Vince and Nathan in the Auto Care Center. Thank you for taking care of my tires! read more

For as long as I can remember, the Sonora Walmart has totaly ignored the handicaped population. Again, I cannot remember the day I visited the Sonora store without wasteing gas looking for a handicaped parking space. More than once have I observed a vehicle parked in a "Disabled" parking space without proper 'handicap identification' displayed. When I pointed this out to the front desk, it's "what do you want me to do about it?" I return with "do your job and take care of your customers complaints". Now, there is a "security" person driving around and around the parking lot with bright yellow flashing lights on the roof. The driver doesn't do anything, just drives around and around. The handicap scooters in this store are a joke, and so is the number of scooters available. The following statistics are not 100% correct, but according to the census.gov: in Toulumne County, with a population of about 54,000 20% are disabled that is about 11,000 people needing help in getting about. Now add in Calaveras County, a population of 45,000 about 20% are disabled also, That's another 9,000 people disabled and needing assistance. Maybe you can provide the number of patrons, on average, that shop your store, on average 20% are disabled and need assistance. The first thing that person (or family person) looks for when entering your store is a handicap scooter. Guess what, there are none available. And, there is no place to sit down to wait for a scooter. I understand you cannot provide seating in your store for everyone, but you could put a couple of benches "for handicaped only" to ease those that need a place to sit down and wait for a scooter. I am a 100% disabled Veteran. I live in Calaveras County. For the last 3 months I have made the 36 mile (one way) trip to the Sonora Walmart only to drive around and around the parking lot trying to find a "handicape parking only" space. If I am lucky and find one I then make that long trek to the store entrance only to discover there are no scooters, to make matters worse, no place to sit to wait for a scooter. Now I hobble outside to try and see a scooter, and again, no place to sit and wait for a scooter. I am now forced to decide to either stand and hope a scooter is brought back in, or to hobble back to my vehicle and return home with nothing to show for at least 3 hours wasted time. WALMART, DO SOMETHING DECENT FOR YOUR DISABLED PATRONS! read more

Nearby and convenient to get to. At times seeking out assistance is an annoyance. But at least they're well-stocked!

Wow, wow, wow...not all Walmart's are created equal! I used to love to come into this store before the remodel a few years ago. I could happily shop for clothes and electronics with ease. The selection used to be great. This Walmart lost its identity big time. The men's clothing here is rubbish. The selection is so small. Who ever is doing their ordering must be 12 years old because the selection caters to teens and lumberjacks. The electronic section is laughable. There was only 5 TVs on display to chose from. You can still pick up a good deal on cds and dvds but nothing much else. The garden section looks closed down. However if you need groceries, you've come to the right place. I shop at Safeway. read more

My experience at Wal-Mart, August 14th 2018. Paid for my stuff, bagged all of my groceries myself to be helpful, walk down the narrow corridor to the exit, passed the receipt checker woman, smiled and say "no thank you" when she asked for receipt, keep walking slowly out the door, get followed out the door by this woman while she is literally yelling at me that I "have to" show her my receipt while trying to reach into my bags. I turn around, say "no thanks" again. She keeps YELLING at me as I was walking to my car, clear across the parking lot, yelling that I was being "rude"... That, ladies and gentlemen is not how you treat customers. My questions here are as follows: - Did I sign a contract stating I am willing to have my receipt checked upon exit? (Like Costco) - Did someone follow me around the store and actually witness me stealing? - Why is it the customers job to help a multi-billion dollar company with "theft prevention"? - Why are customers being treated like criminals without there being probable cause? (btw, NOT showing your receipt does NOT constitute probable cause) - WHAT IS THE POINT OF RECEIPT CHECKING WHEN ALL OF MY STUFF IS IN BAGS??? Are you going to dump everything I just bagged and compare every single item to the receipt? - Instead of ME proving to YOU that I DIDN'T steal anything, why don't YOU prove to me that I did? - Why wait in yet another line after already having waited 20 minutes at checkout? My time is valuable to me. Needless to say, I haven't been back since. Wouldn't be surprised if my face was on the "banned" wall for simply refusing. Ps: twice we bought family size ready-to-eat chickens that were raw on the inside. So. Point is, if you want to be treated like a criminal, get yelled at, followed out the store while being berated or get food poisoning, by all means, go there! read more

walmart is a great place to buy stuff but customer service in this store in sonora is worst than the worst. sheryl (who claims she is the store manager who then we found out that she is the only the team lead in the front) lack customer service personality and ability to deal when she dealt with us. we were returning an online purchase with a barcode for return but she insist they cant return the item. she was mad when we insisted and just sent us to automotove department. the automotive department just returned the item without any further question. sheryl (store manager impostor) should go through training if not should be fired! she is driving customers away from the store. read more

hello, the store in sonora is awful with the unhappy and not helpful employees. today was the last straw. I went on the new self check out and not knowing it only took cards. I had cash and debt card. the floor manager was a grumpy lady who had no empathy or could do anything except say you will have to go to another register. so beware on the top right hand corner of register and a red frame around information is only cards!! So I just left a 188 dollars then and walk off telling the staff I was going to post this on media. this is the start . read more

Great Walmart, besides the fact the the "money center" won't sell you quarters. I waited in line while the employees were moving very slowly only to be turned away. It's kind of BS in my book, I've literally been driving all over town trying to exchange two $10 bills for two rolls of quarters. Thought Walmart would be different than all the other places. read more

I ordered a toy from Walmart.com for Christmas gift for my son $66.00+ it wasn't delivered until 12/4/21. On 1/3/21 I requested a refund/ return because it was defective. It could not be assembled because of defective parts. The next day they say no refund as it has been over 30 days !! Also it was advertised as American but made in China. I am very disappointed that Walmart has decided to take advantage of seniors and their grandchildren. read more

I'm giving this rating to their delivery service. I ordered a 230$ order and as the person was on their way, I was able to track his location. He showed to be driving in a circle no where near my house, then returned to the store saying there was an address malfunction in their system. I then contacted customer service whom did a great job in assisting me online and to cancel that order which would be put on a hold with my bank for possibly up to 10 days He then reordered my order for free of charge express delivery within the next 3 hours. We waited patiently and then when it came time, the new person shopped for our groceries and the same person was even the delivery person apparently. He was on his way with clear instructions from me and my number if he needed any assistance finding me. He was about 10 minutes away and all of a sudden Walmart again cancels my order and has him return back to the store with my groceries. They completely canceled the order instead of trying again as they said this new cancel was due to food safety precautions. Why cancel my second order which now is also holding in my bank. So now I have two holds on my bank account that equal almost $500 ( hold up to 10 days) and left without any groceries to feed my family. Instead of canceling they should have tried again the next morning. Very bad customer service on their delivery department to let this happen twice within one day. Do not trust this service. They also tell you there is nothing they can do for you when you call and that you have to call your bank. Then bank says to call the merchant. What a hassle I won't be ever doing again. read more

I called the Sonora, CA Walmart Supercenter store FIVE times on Saturday, 1-21-23, during the hours they were open...NO ANSWER. In addition to the above issue, I purchased $112.00 worth of "Gluten Free" tortillas...they were moldy. I opened four of the ten packages I purchased...all moldy. I immediately attempted to return the tortillas to Walmart; they would not refund. The manager told me I needed to get the refund from the manufacturer of the tortillas...WHAT A JOKE. I had a Walmart charge account...I closed my account...I will never shop at Walmart again...such a JOKE of a store. read more