I went in to look for a comfy pair of summer slides, and cute going out sandals and did find some! The service was wonderful but I wish there was more of a selection of color from their Nikes women's as well as more sandals with a back on them that were more fancy/dressy as well. The Nike slides were a good price and COMFY as hell but the more detailed ones were a bit more on pricey side. To be completely transparent, I think you could find the same ones at Target but more of a variety of you're looking for that. I'm not knocking this place at all they are so nice! And it's good if you need a quick stop to slip on some comfy slides. read more

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Famous Footwear has a great selection, good sales, the staff is always helpful, and it's conveniently located.

I ordered my daughter shoes and a backpack more than 10 days ago. so that she would have them in time for school they said they were gonna be delivered Thursday and then it said they were gonna be delivered on Saturday and then it said Monday and it is Tuesday and I still have no items. She starts school tomorrow and does not have her shoes or her backpack for school. I have talked to famous footwear corporate and try to track the package. It says it's somewhere in Stockton but nobody can really locate it. I will never shop at this place again not only was your customer service rude but you guys had no answers for me and so now I have to go and spend extra money to make sure that my daughter has what she needs for school. What a shame. read more

The workers here are very rude! We visited today and the posted hours were starting at 9am. I came to buy, and not to just look. When we arrived another customer was there ahead of us. She too was frustrated about them having the wrong hours posted. The opening manager said they update hours weekly and do not open at ten. I said that the other customer and I each read they open at 9, and we did check online. The manager said she did not want my business. I did not cuss or yell even. So, I can only assume they don't care about customer service. read more

Hands down best staff and service. The Manager was very friendly and helpful! She was able to find the exact shoe we had been looking for, for my son. A very pleasant experience. Thank you so much to the Manager and staff for all the help. I will continue to shop and order online with Famous Footwear read more

Love this store. I went in to shop for work shoes and found that all the shoes were in order by size. That very rarely happens these days. I was also greeted as soon as I walked though the doors. I didn't see my size in stock and had an associate offer to go look and see if she could find my size. While she was doing that the store manager came over, introduced herself and stated that if she could not find my size she would be more than happy to order them for me and have them shipped to store or to my home. What a relief to get great customer service. I will be doing business with them again. Awesome.... read more

My girlfriend and I showed up on Christmas Eve at 9:45am and the listed holiday hours on their window had them opening at 9am. The woman who had obviously showed up late to work to open the store was very rude and lied and said they open at 10am and then threatened another customer saying she wouldn't let them in the store. read more

I come here all the time to buy shoes for school, being in nursing school you tend to run through a-lot of shoes , the manager is so helpful and the staff is always ready to answer any questions I have! they are constantly having deals on their shoes so it is so affordable. the store is always so clean and in order its amazing! its so rare to find stores that you can walk in, find what you need, and walk out. This store makes it so easy to do that. You're greeted as soon as you walk in and the staff is always so genuine. Hands down my favorite store to go to. read more

I have gone into this FF location any time myself or my husband needed new shoes. It's the only place in the area with selection and extended shoe sizes for tall people. Over the years we've bought countless pairs of shoes from this store and done home delivery orders. The one star is only for the nice quality shoes that FF offers. The low score is for the poor-terrible customer service that doesn't seem to be improving. The staff all seem to be miserable including management. We've always gotten off of work late so we end up at the store within 30 minutes of closing. It doesn't matter what day it is or which employees are working.... if you show up 30-45 minutes before they close, that's the first thing they'll announce to you when you walk in the door. Normally I always just disregard this and find my shoes quickly and leave after purchasing. However, my recent experience was bad enough to finally write a review. Last week I went in at 8:30, as soon as my friend and I opened the door a staff member announced from across the store "hi, just so you know we close in 30 minutes!" I found what I wanted quickly and ordered another pair for home delivery. My mom loved the pair I ordered and asked if I could order her a pair. So a few days later I went back to this location to support businesses in town instead of just ordering online (like I should have). Again, as soon as we entered the store at 8:40, someone rushed over to tell us we only had 20 minutes. As I mentioned, I went in already knowing exactly what I was going to purchase. When I went over to the style of shoes I was ordering again the price tag showed it was available in sizes 5.5-12.5 on the label. I asked the young man named Matt (who had previously told me we only had 20 minutes) if I could order an 11.5 because the sign said that was available. He came over to look and said yes it looked possible. I said great and started to look for another style to take advantage of the buy 1 get 1 half off deal. Not 10 seconds later, he comes up to me and quietly says, "I normally never do this ever but I need to tell you something." I said yes? He replies, "I literally just finished cleaning this ENTIRE store and that big family over there (pointing to a group of 6-7 trying on shoes in the middle of the store) has just trashed it. Could you and your friend please do me a favor and be COURTEOUS and not mess up the store?" I kid you not!!! (Side note, my friend and I are 30-year old mom's, dressed nice, ready to spend money because our kids stayed home.) I was so beyond floored at what he just said and how he phrased it that I jokingly replied "don't worry we won't mess it up, that's why our kids stayed home." After that remark my friend said she would just order her two pairs online at home instead! As I quickly picked another style so we could GET OUT OF THERE, I heard the manager on duty, Noah talking loudly across the store to the family about how messy it was now and you can't sell shoes when things are such a mess. Rude! Turns out the mom and dad of this family had a $500 purchase and were buying 13 PAIRS OF SHOES!!!!!!! That's no way to treat your customers especially ones who are probably making your quotas for the day. Noah started to ring me up while helping with the big sale and they did nothing but grunt and groan through the whole sale. I asked Noah to order an 11.5 and he snidely remarked that women's half sizes don't go above 9.5 and myself and the other employee told him the sign said they did and he just said it must be a technology error. He was so distracted ringing me up between helping with the errors of processing the family's large sale and discouraging people from coming in because it was closing that it actually took him longer to ring me up and finish my simple transaction than it took me to find the shoes. Turns out I didn't need to go to this location for the bigger sizes, I should've just stayed home and skipped the worst customer service experience ever. If I was the mom of the family with the large purchase I would've left it all on the counter and walked out with how they were treating probably their biggest sale of the day (if not week). Two other groups of customers came in while I was checking out and the first group the staff yelled from the checkout area that they closed in 8 minutes and to hurry. Shortly after, another group of two men came in and the staff announced "hi guys, just to let you know we close in about... oh wait just kidding we are already closed!" It's no surprised this store is always empty. I love some of the FF brands, but save yourself the trouble and buy online. I've run my own retail business for the last 6 years and would want to know if my staff was treating customers this way and turning them off from shopping, that's why I wrote this review. I will only be shopping online from FF from now on and will tell others to do the same. read more

I give this place zero stars, I called asking for doc Martins for my daughter, the salesman said "fuck no" I was shocked at how rude and unprofessional they were. On Christmas I went in according to a sale add I found online,when I asked about the sale,the saleswoman laughed and said it wasn't real. This place is horrible I will never buy shoes there read more

Every time I go into the store I'm greeted and sometime during my visit I'm checked on. They make you feel important not just another guest who comes in. Always find what I want and in my size. read more