Typical Walmart location . A super center . We were on the way to Georgia tech for buying some dorm essentials , and this location was on the way . Nice location . Right next to the highway . Lots of other restaurants near too. Helps shop many things in same location. They had a McDonalds inside . Kids like it but there were very less people to help ! Walmart is huge . Lots of good stuff . College and sports jerseys were good . Not many on sale though. Bought some food / fruit and other basic items . Priced good . Billing could be better . Liked it overall, like all other Walmart showrooms . Parking was a big and lots of spots . We got one close to the entry . Good shop overall. 4 stars . read more

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Experience at Walmart (970 Mansell Rd) My visit to the Walmart on 970 Mansell Rd left me completely drained and disappointed. What should have been a straightforward tire return turned into one of the worst customer service experiences I've ever had. When I first walked into the automotive side, I spoke with Roderick, the automotive manager. The very first thing he told me was that he could not return the tires. Instead of offering any solutions or basic courtesy, he simply dismissed me. He didn't even mention something as simple and obvious as using a buggy to transport the four heavy tires--something that should have been his first thought when seeing a woman clearly struggling. Because I wasn't given proper direction, I carried all four tires around the building to the customer service side at the front of the store. There, I was met by Anna, who repeatedly told me to take the tires back to automotive. She never once consulted a manager, and so I wasted time and energy moving the tires again, only to be rejected once more by Roderick. When Anna briefly came to automotive herself, Roderick acknowledged her, but still did not resolve the situation. Once she left, he told me he could no longer help. This left me bouncing back and forth between automotive and customer service, carrying heavy tires with no one taking responsibility. Back at customer service, Anna still refused to involve a manager. The only time the staff showed any urgency was when I asked Jeff, the front lead, to escalate to a store manager. Eventually, Robert, another store manager, came over and immediately worked with me. However, it was only once Robert was present that Anna suddenly rushed back with my receipt--something she could have provided from the beginning. Throughout this experience, I realized the core issue isn't just individual employees, but the store's culture under the head manager, Carlos. The staff do not collaborate, they lack accountability, and they don't show the most basic values of customer service. Their actions (and inactions) reflect a management problem at the top, which explains why no one beneath him takes initiative to help. Key Issues 1. Roderick (Automotive Manager): Dismissive, unhelpful, and did not offer obvious assistance (like suggesting a buggy for the tires). 2. Anna (Customer Service): Repeatedly redirected me without consulting a manager, delayed resolution until forced. 3. Jeff (Front Lead): The only one who escalated properly when asked. 4. Robert (Store Manager): Helpful once involved, but only appeared after my insistence. 5. Carlos (Head Store Manager): The reason the store culture lacks collaboration and true customer service values. Impact on Me Personally The lack of care and assistance forced me to carry heavy tires back and forth across the store multiple times. The experience drained me so much that by the time I got home, I was completely exhausted and collapsed from the physical and emotional stress. No customer should ever feel this way after shopping at Walmart. Overall Impression This experience showed me that at this Walmart location, restocking items is prioritized over helping customers. The team avoided responsibility, refused to work together, and left me with the burden of solving everything myself. I left feeling disrespected, ignored, and physically worn out. read more

Walmart Supercenter - The tires had to carry by myself and I'm only 135 lbs - Grocery Near Me - Roswell, Georgia

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Shopping experience here is cool, always has all my favorite foods and drinks and good movies and games.

Improve customer service! Went there for oil change and told it will take two hours. Asked to check me in and I willbe back in two hours and they say they can't do it. read more

What's the point of making an appointment if you're gonna still have to wait two hours not good customer service Walmart is going downhill

Its a Walmart... They did have what I needed right upfront and ready for the taking. I needed some beach towels and they had a great selection right inside the door. I grabbed my selections and went to the self check out... best invention at a Walmart ever!... and paid for the towels and left. It was like 5 mins tops!! One thing you can count on... Walmart has it. read more

Walmart Supercenter - a basket full of patriotic balls - Grocery Near Me - Roswell, Georgia

Had a very racist experience. The lady claimed to be doing her work but we only scanned 2 things out of like 30 things that we had. She came up to us & asked us what we had scanned, we gladly showed her & she went on to take the steak out cause she thought we swapped it out for something else. ??? She said she checks everyone else but we saw a lot of other people self check out without supervision or someone hovering over them, we were harassed & profiled. Unacceptable read more

The employees that work here are fantastic. So friendly and nice. The store itself is...another story. It could use a bit of work. There never seems to be enough people working here and the lines can get long checking out...still they do keep the shelves stocked pretty good and the place as clean as possible. Everytime I'm in here the store is packed so I imagine with not enough staffing it can be difficult to keep everything in tip top shape. But I think they do a good job for what they're given. This Wally has a Micky D which I really like. My two favorite places stacked into one like Russian nesting dolls...love it!! There is a Chase Bank as well as a Moe's in a small little shopping strip right before you get out on Mansell. A few miles up the street is North point mall so the location is fantastic. Not a bad place to shop at all... read more

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If only I could give this 0 stars. Before you even walk in, you're treated like a thief, everything is in a cage. If you want something, be prepared to wait 45 minutes for a nonexistent employee to maybe deign to go find someone. Then, good luck leaving as the entrance you used will be closed and locked. read more

I visited this Walmart on Mansell during the virus situation. When you enter, there are plenty of shopping carts, but they don't provide any sanitizer wipes for you to wipe down the cart handle. The store was well-organized, and I was able to find everything on my shopping list. They even had a very small quantity of toilet tissue available for purchase. I interacted with two team members. They were both courteous and helpful. All of the team members I saw were wearing masks. Being that this is the closest Walmart to my house, I'm sure I'll be back again in the future. read more

Too many shoppers and super long check out lines. I would love to shop here but the check out time was so long. Customer service was so unhelpful read more

This is the view I've had here in Sporting Goods for 30 minuets and counting. Here to buy ammo locked in the case. 4 associates have passed me, including security after taking a picture, to tell me they will call someone. Only heard the 3rd person over the intercom. Low prices for a reason. Underpaid and untrained or undermanned, but this has been the worst wait. 5th associate passed by. Nothing. Target is worth the trip from now on read more

Walmart Supercenter - Grocery Near Me - Roswell, Georgia

It's super duper rare that I ger to visit this location because it is over 30 miles away from me but from time to time if I am in Alpharetta I make it a point to stop in here. I had been to a restaurant in the area and decided to make a run here before heading home. The place is pretty much always neat and accessible. I had to pick up some neccesities. This location has an abundance of coupons called peelies and hangtags on the merchandise. I was happy to get a deal. Check out left me a little frazzled because there were not many cashiers but it all worked out. read more

I usually do my changes of oil with Walmart and today I was passing through this facility in Roswell so I went there to do it. First mistake was that nobody told me that my car was ready, I saw it parked and then I asked for it. They call me after I left to notify me that it was ready . Second mistake is in the picture, so you tell me.. it is actually a good place to bring your car ? I think not read more

Walmart Supercenter - What the hell is this ?? - Grocery Near Me - Roswell, Georgia

Worst Walmart pickup ever. Sitting in my car for almost 30 minutes still waiting. I guess I won't be coming back here.

In the auto department they are so rude specially the manger the one who's supposed to set a example like he didnt talk to us at all only when he was charging us and then we asked a lady to put insurance in that one wheel but the guys didnt put it i feel like the manger was disrespectful even the mechanics were nicer read more

This location is run terribly! The curbside pick up service literally ruined my car trunk by releasing over 40 ounces of liquid soap into it. No one calls when I dial the store. And an online order that was supposed to be delivered by this store wasn't simply because the driver decided not to make the delivery. I am still trying to get a refund for the items that I was charged for! On one visit I literally saw a Walmart employee & a customer shouting at each other at the entrance. They started to get into a boxing match with each other!! What the hell is going on with this place?!? There is ZERO ACCOUNTABILITY or supervision by the store manager, NANDO, at this location and I intend to make everyone aware so that others take their business elsewhere. read more

This Walmart is ridiculous! I called them about 10 times this evening. No one answered let it ring for mins. Finally an older lady answer and left me on hold for another 30 mins. Where has customer service gone? You all have employees why is no one available to assist? read more

I visited this Walmart around 10pm on a Tuesday. Plenty of workers were restocking the shelves. I was easily able to find what I was looking for. The staff is helpful. The place is clean. read more

Absolutely the WORST CUSTOMER SERVICE!!! I wanted to purchase food and baby supplies for my family using a Walmart e-gift card on 3/20/21 around 8pm. I printed the gift cards from a computer and gave them to the cashier. The cashier told me a supervisor has to approve them because they aren't working. First the supervisor said, "if the cards don't work we don't override them." I asked what should I do next? I have $125 in Walmart gifts card that I can't use. The supervisor said "I don't know, call 1-800-Walmart." I did that and was told the cards are active. I asked if there was another supervisor that could help? I was told no. The supervisor then told me, "we don't accept those, there's nothing we can do" and told the cashier to go on break. They both left me at the register without completing the transaction. I'll never go to Walmart again! I would give a 0 star rating!! read more

12 people in line for regular checkout is a common issue at THIS location. Not the case with many other Walmart's. Never more than 1 lane open. Customer Service says "Wish we could call someone to open another lane" but they can't. Store manager should run a checkout lane if they have staffing issues. "Wish" I could use self checkout kiosk but they don't work with Tax Exempt. "Wish" I could use Walmart+ for self checkout but it doesn't work with tax exempt. read more

Rarely has things in stock, boxes legitimately everywhere, it does not say anything about customer service closing at any time but I went in a quarter till eight and they were closing. I had asked the lady I needed to return an item so I could buy another one, responded with attitude and an eye roll that they were closed. I stood there, upset with my husband and she came back and did my return and threw me the receipt. read more

I used pick up service 2 days ago at this Walmart store - was my first time trying this service, I thought how convenient option. I was scheduled to pick up my groceries at 7:00 pm. to my dismay my order was not ready at the time I was expecting to get my order, left parking lot at 8:pm !! and some of my items were missing. I notified Walmart about this poor service however have not received any response yet or refund my credit card . do not use this store if you want great service on time , this store is not well equipped to handle orders placed via App or portal . Use other locations or better yet go to a different supermarket chain - very disappointed..Walmart Supercenter Mansell, Roswell Georgia read more

Ummm... how has this Walmart never been reviewed? Alpharettians... yall are slacking! It's a Walmart. Yall know my feelings about that. We went the day after Thanksgiving.. no one was in the store. But we got our essentials, and got out! read more

I came into this store to purchase a deep freezer. The store website says this location (970 mansell road) had 2 available for instore purchase only (Arctic King 5 cu ft Chest Freezer .) I spoke with 4 different associates and not one helped me locate the item on the sales floor or checked the back to see if it was in stock. Instead of a deep freezer I ended up purchasing what I found on my own, which was a mini refrigerator. This was not what I originally wanted, but I had no choice since the associates didn't help me find what I needed. I also went to the customer service counter to request for someone to accompany me to my car to put the refrigerator in my car. The product was almost 50 lbs, and considered heavy for a small framed women. No one came to assist me, so I had to struggle and lift this item in the car on my own. The customer service at this location is awful, and I will not be returning read more

Tried to buy something from the electronics section, went straight up to two of the managers. They told me it was closed and they were unable to do anything for me, what is the point of being a manager with keys to the store if you can do anything for your customers ! read more

This walmart is terrible and has gotten worse. Needed some stick on bows for presents. Wife said she could not find them, (With the current economic situation we have spot outages around here, thanks Joe). so found them at walmart and ordered 2 bags for pickup. Now the plan was to go to walmart and pickup some Gifts for grandkids and pick up the bows on the way out the door. After getting $250 of stuff she went to checkout and I went to customer service for the bows. Well guess what, they no longer allow you to pickup online orders inside. Please note, it does not say that anywhere on the web site. So I go out the the online pickup area and call the number on the sign to check in. after a 2 minute message it says you have to use the walmart app. then goes to a full voicemail box. WTF? So you have to use their app to get what was called an instore pickup? I am 100% this is NOT a walmart corp policy. So back to the wife. She checked out in the self checkout line, but these are gifts for family in another state so she wants gift receipts. Walmart does not allow you to get gift receipts at teh self checkout. Their solution? Go to customer service and refund the order and ring it up a second time! They will give you gift receipts then... I asked to speak to a manager that did not really give a f$%k. So when they were done refunding $260+ of stuff, I said thanks, we are done here. We left that hell hole with our money and they had to restock their stuff. Sam Walton would hire a bulldozer rather than keep this store open. read more

I've just moved to the area and I've been to this Walmart center a few times since it's close to where I live. I notice that the staffs there are not very respectful. Last time I was there, a staff was rude and the manager was also rude to me. I rarely write a bad review but they should have been just a little more respectful and explain thing to me instead of being rude for no reason. read more

I went to this Wal-Mart last week , and I was racially profiled by a courtesy clerk. Other clerks in the store witnessed it, and they were all very apologetic. The younglady that did it turned around , and walked away. I asked for the store manager , and none were available at the time. An assistant manager finally shows up , and I explained what happened to him. The other two clerks that witnessed it verified my story as well. He took my information down , and told me that someone would be calling me to discuss the incident. I never received the call. I took it upon myself to return to the store to follow up today. After about a 45min wait I was finally able to talk to a manager. I was told by him that the incident was never reported . To be treated in this manner was bad enough , but to have it totally ignored is totally unacceptable ! read more

Place sucks in general. If you don't need to interact with an associate you're good. They are ungodly understaffed.

Their Customer Service Is Horrible! Some Employees Act As If They Are Being Bothered By Asking Them A Question!

The store itself is decent, however the customer service is complete trash. The people at the money center are the worst!!! Not only did it take over 30 min for them to assist me, but their attitudes were complete trash! Whoever the lady was needs to be replaced before they lose more customers, cause As of right now I'd rather go somewhere else. What's worse is that there was a lady who wanted a money order (and had help from someone for the language barrier) was yelled at to leave!! Before the lady got the full complete service she needed!! I'm infuriated! Worst place go somewhere else that respects their patient guests! read more

I mean, its Walmart. It generally has everything you need. Food, clothes, medicine, electronics... you get the picture. Who hasn't been to Walmart? Most Walmart's I've been to have what you need, don't have great customer service. This one however was the absolute worst!!! Let's start off with just walking up. 2 employees are sitting there chatting it up. They hoot and laugh until they have wrapped up their conversation. Then SURPRISE!!!! 'Can I help you?' I don't know if anyone has seen Bon Qui Qui on YouTube but this was pretty much the Walmart version of that. The look on their faces was like they were irritated with me giving them a reason to work. I explain my issue and this woman is staring at me like "when is this woman going to leave?" Anyway, these people call the manager so that they can check records for me or something, she comes over and she looked like she had a problem with me more so than the other lady. She would talk to me but wouldn't even look me in the eye. I would totally understand if she was busy trying to look up something or occupied trying to do something else, but at least when you talk to them take the time to look them in the eye or get out of customer service. I felt like I was inconveniencing the employees by asking for their assistance. read more

YOU DEFINITELY NEED A GOOD BARKER! I remember shopping at this store when I first relocated to Georgia. It has definitely taken a step forward starting with a remodel. It is more spacious and better organized. The employees are very visible and accessible if you need assistance. I really just ran in today to grab a couple of things but was quickly drawn to the grapes. Now, as a rule, I no longer purchase produce at Walmart because the quality is just not consistent. But the price was $1.87 and they looked fresh and firm. As I got closer, I could tell that the grapes were at their peak and so I purchased a bag. Good call! They were sweet, firm and delicious! Mmmm! The one thing that is apparent with Walmart is that instead of greeters, they need barkers. They need a team whose sole responsibility is to keep the check-out lines moving by directing people as needed. This can only be done with appropriate staffing levels. Also a store of this size should always be staffed at both entrances as a matter of convenience. Even though the managers attempt to address the problem, it is always after the fact. They need to be pro-active and address issues before they become problems. You can always anticipate a problem if you have several of your employees scheduled for lunch at the same time. Just be mindful of this: It is now back-to-school season and families are starting to shop early which means congestion and long lines. You may want to consider shopping very early or very late in order to avoid the frustration. read more

Walmart Supercenter - The good news! - Grocery Near Me - Roswell, Georgia

Worst ever, it is because of this location I hate Walmart. Literally walked around for 15 minutes to try to find a price for this plastic storage container. First off no prices are listed on 25% of the items, then when you go to try to find someone to tell you what the prices on it no one is there at 4pm on a Tuesday.... then when I finally find a price checker machine it does not work so I unplug it and plug it back in waited five minutes and it worked finally found the price that was twice what it was when I went there two days ago..... Walmart sucks It was a great price two days ago that's why I wanted to see how much it was when I was picking more up. read more

Very friendly and helpful lately. Big girl with red hair was very friendly and helpful. Made my shopping trip quick and easy. Thanks for the great customer service. 10:45 am august 1 read more

Holy unprofessional! So for starters, I was in line at the money center for about an hour (which was odd, wasn't the 1st - 5th). The woman running the center's name was Lois. Lois is one of the most unprofessional people I think I've ever come across. Also, the rudest. Long story short, I was picking up money (from my father), my middle and last name have changed from my birth name for obvious reasons, but he still likes to put my old last name on things to further show his dissaprovement. So, I bring my name change document from the state (it's sealed & everything) with me to this location to pick up money, because last time I tried to use my old ID and I got it, but it didn't go too smoothly. Well, sweet Lois didn't even read the paper. She just started flailing it around screaming, "This just proves that you've had four years to change your name on your license, and you haven't, this doesn't mean anything." False. If you could read, you'd see that I have had it changed & that's the problem On top of that, it's been two years. Not four. She was SO LOUD and unprofessional (in front of EVERYBODY), and if you're going to be both loud and unprofessional, at least know what you're talking about. She was literally so rude, and I was being extremely nice and quiet. People were staring and I actually got pretty upset and embarrassed. She wanted to tell me that paper didn't mean anything, but this paper is the way I got my license, social, and many other necessary documents changed. It also cost +$300 and is meant to be used for situations like these. But, I went to customer service (where I should've just gone to begin with ) and the Supervisor that she referred me to could READ! Yippee! It took him less than 5 minutes to read my document, see ID, and give me my money. This is why I'm leaving two stars instead of one. He was awesome and I could tell he was dealing with a lot. Can't remember his name, but he has a fro. I probably would've left three stars, but as I was leaving the money center (where the supervisor had brought me back to) Lois was harassing a couple about how old one of them was. Why? Come on, Lois. Customer Service is tricky, I know, but if you can't at least be friendly, don't work in it. Nobody waits an hour to have you be rude, nobody waits an hour to be screamed at, nobody waits an hour to experience your lack of reading comprehension skills. If she couldn't help me or didn't know what to do, she could've at least said that in a decent tone. Get it together, Lois. Very disappointing and disgusting. read more

That new store mgr is a joke, I like the guy who was mgr before her, She never does much except walk around, the scanners dont work half the time, i dont have a issue with the check out clerks at the express lanes most of them are friendly, the pharmacy folks are great, and alot of folks who work in other depts are great read more

I recently ordered an item online for pickup at this location. When I arrived to pick my item up, the order had been canceled, because the item had been sold out. This was understandable, but the staff was not helpful at all. I asked if anyone could tell me if there would be more coming in, and I was told to look on the shelf, although I'd just been told they were out. (?) I asked if someone might help me find something similar, as I was wanting to buy something that day, and was told to look online. The item was a gift, and I had questions that no one wanted to answer. If they didn't have answers, they could have at least been friendly. I wouldn't waste my time there again. read more

Generally, I like shopping at Walmart but I just had a poor experience and am unable to get assistance. I and a number of grocery shoppers were finding that their pre packaged chicken smelled very spoiled but the expire date was still good. While there I asked the clerk in the meat dept. to check out the smell but he refused and pointed to the front of the store. Unfortunately, this Walmart doesn't require their employees to have a working knowledge of English so our conversation ended quickly. I decided to notify the grocery department when I got home but have had no success getting anyone on the phone. I tried their help chat site and was, after I filled out the entire episode, told the chat site was not for in store problems. Goodby. I hope nobody gets food poisoning. read more