What an amazing experience! I loved it here, 10/10. I had trouble finding some pokemon things and this kind young man helped me find it and walked me to the pokemon aisle. I believe his name was Caden, he was nice and understanding! read more

There were no PCs that were 2 dollars and my kid peed and no one licked it up hastily read more

Walmart Supercenter - Department Stores Near Me - Richmond, Texas

They told me after paying $840 I could come in on Sunday for the install. Received a text on Saturday saying they canceled my appointment. Called the store many times and no answer except for the Pharmacy and they said they could not transfer me. Went to the Store on Sunday to find out what the issue is and they said the tires would be here Monday or Tuesday. Once again called and no answer and not text. I guess my next step is to go the the store and request a refund. read more

ONLINE ORDERING - I would give them a zero if I could. We ordered a Weed eater and cord online. The item was never delivered, we received an email with a picture indicating it was delivered but the picture showed a small envelope left at the door. There definitely wasn't a Weed eater in that small envelope. We contacted Walmart and after 4-5 phone calls we were left to find a solution on our own. Walmart insists that it is not their responsibility. Now, we spend our time sending documentation to our bank trying to dispute the charge. Three months later, we are still out $100+. Shop Amazon instead; their customer service absolutely exceeds Walmart. read more

This location is okay. They don't always hav the same items that they have at some of the other ones. It's always clean tho and plenty of parking. The entrance through the nursery side is usually closed tho read more

Walmart Supercenter - This location is not closed - Department Stores Near Me - Richmond, Texas

It's not bad. They stepped up security and have masks and plenty of hand sanitizer. Granted, there are more ghetto customers than there used to be when they first opened but that's just the nature of most places in Houston. Prices are reasonable for everything inside as the standard Walmart way. The parking lot is kept cleaner than other Walmart's. Once in a while if you catch their promotions there's free family drive in events with free snacks and stuff. The only thing sucks about this place is they're always out of the popular games and electronics. The other thing is they're no longer 24-hours anymore they close at 10 pm now a days. read more

Walmart Supercenter - Walmart's drive in freebie showing Pixar's Cars free for families. They even gave you snacks - Department Stores Near Me - Richmond, Texas

So how do you say, "What a horrible experience!" in different languages? Fort Bend County is wonderfully, diverse and I want everyone (regardless of the dialect they speak) to know you must steer clear of this location, if your mental health matters. After spending over a thousand dollars (yes, you read that right - $1,000 +) on Walmart.com buying fun and necessary gifts for a baby shower, one item was delivered severely damaged. Not a big deal, right? Stuff like this happens. The process to fix this should be simple, right? Well, NOT at Store number 3827 located at 5660 West Grand Parkway South in Richmond. What should have been a pleasant, quick experience was nothing short of a nightmare. I cheerfully entered the store around 10:00 a.m. and headed to customer service. There was only one person ahead of me, so I thought "Jackpot, I'll be in and out in a flash". After a couple of minutes it was my turn to go to the register. Not sure if the cashier was high, drunk or a zombie but her eyes were barely opened and she spoke in a baby whisper. Determined to be unbothered, I looked passed that and explained an item was shipped damaged and I'd like to exchange it. The cashier's name was not visible, so we can call her "Droopy". "Droopy" asked for the order number. I told her I didn't have it because the shipping receipt was ruined when the contents of the package wasted in the box. "Droopy" told me without the order number there's nothing she can do. We played the staring game for at least a minute, when I said is there any other way you can find the order. "Droopy" said, "Yes". We played the staring game for another 30 seconds, and I said, "Oookay, well how?". "Droppy" said she could locate the order number using a phone number. I thought 'great, now we are getting somewhere'. I gave "Droopy" two numbers that should be associated with the order. "Droopy" said, "Neither number had a match". "Droppy" stared at me again and I thought 'oh no, I am unwillingly about to enter the third round of the staring game'. So before "Droppy" could lock in her gaze I said, "Please let me speak to a manager". "Droopy" poked around then finally she realized the device she needed to call a manager was on her. At this point, I'm literally shaking my head. Eventually, an African American male approached. explained the matter and asked him what ways can an order number be located. He responded, "by email or phone number". I said, "Okay, great. Let me give you my email". In the interest of time, let me just list everything that went wrong with this so- called manager from this point on: 1. He spelled "sbcglobal" as "sbcglobel" so we wasted 5 minutes while he kept incorrectly entering the wrong email address. Until I finally said can I see what you are entering and I spelled it correctly. 2. He told me it is not his fault the box was shipped damaged. I told him true but as a representative of Walmart it is his responsibility to correct the mistake. 3. He told me if I don't like my shopping experience at Walmart, I can try Target. 4. His name was not visible on his name tag, which is not policy. So when i asked him what is his name because I was going to contact corporate. He responded, "be my guest". He said his name is Greg and told me to make sure I get it right because his name ends with two "G's" not one. 5. "Gregg" told me he could not do an exchange because the particular item was from a third party vendor. "Gregg" said I have to visit another location to make the exchange. "Gregg" said he emailed a label for use. I told "Gregg" I am already out and don't want to have to go home to print a label and asked could he print it for me. "Gregg" told me he does not work for me. So as you may have guessed, "Gregg" was rude, arrogant, condescending and extremely unprofessional. If he is in fact a manager, he clearly doesn't know how to manage. Forget about sensitivity training, there is no place for people like "Gregg" in a usually warm establishment like Walmart. Customer service is key! Without the "customer" there would be nothing (and no one) to "service". Which means no job for "Gregg". Somewhere along the way, "Gregg" didn't learn the success of any business is a causal relationship reflective of how well they treat their costumer. read more

See all

This is the second time I associate and the customer service lied about the return policy. They are very rude, straight up lied she said I can't return anything without the receipt. No store credit no nothing that's not what the policy says online and she was really rude about it. read more

They never answer the phones, it's very difficult when trying to check inventory on an item for a disabled family member without having to drive all around. I do not appreciate this aspect of this store, on the plus side the store is safe and located near many other stores! Ulta, five below and more! read more

Walmart Supercenter - the location of the walmart supercenter - Department Stores Near Me - Richmond, Texas

So what happened to employees wearing mask? I was in yesterday and the majority of employees did not have their mask on at all or only over their mouth. Covid is on the rise again. ALL employees need to have a mask on. This is generally a good Walmart. Clean, pretty well stocked considering COVID-19, most employees are nice and accommodating. I rarely have had to wait in line more than a few minutes. Get your employees back to wearing mask properly! read more

To whom this may concern: I was at this store and my credit card was charged. I put my card in the card machine three times and the cashier said it didn't go through and i said i am checking my bank and yes it had been charged. And then i asked the cashier to call a manager and she acted very suspicious and i am the one that called for the manager. Well needless to say this manager was a piece of work. NOT MANAGER material. I told her what was going on and she said you must not know what a POS system is and i said all i know is that my card was charged and she said no it's not. And then started raising her voice at me. No way i am a customer, and she was a manager she should have never screamed at me. I want her boss to know what kind of employee he has working for him/ she. The bank agreed with me. Walmart you was in the wrong. read more

Typical Walmart store with a large parking lot. Surprisingly, everything were well organized and stocked. I had no problem finding anything. I had no interaction with any employee. Check out was quick. read more

Nice and organized walmart. Do not recommend going w four kids under three. It is very much like a circus!! read more

Walmart Supercenter - Department Stores Near Me - Richmond, Texas

This is a noice place , I go here to get food and clothes sometimes I make a bed and sleep in it JK skeksksksk gotcha read more

Walmart Supercenter - This is my dad dancing to hit or miss - Department Stores Near Me - Richmond, Texas

They completely rescheduled an online order to the following day without giving an option to cancel. They don't care, they don't answer their phones, they can't handle online orders, & there's never a human to talk to. Good luck. read more

Am not a fan of Walmart but I love this location ! Friendly staffs, always willing to help.Fully stocked . Clean and easy organized. read more

I don't ever have high expectations for Walmart, but this is worse than anything I could've imagined. The manager went about screaming at random customers creating a hostile environment. Absolutely enraged by the treatment of others and their own employees who were caught in the crossfires. COVID-19 rules are lenient manager is too busy elsewhere while people crowd over understaffed, mobbing registers hopelessly. Take your business elsewhere. Awful and disheartening. Cashier lady also had an attitude, understandably due to management. Not excusable is the fact that she didn't have a mask on and instead wore a face shield as if the two are interchangeable. read more

I don't believe that I have ever been to a Walmart and it had everything I was looking for. It was clean. Well organized and overly staffed. Does anyone ever say that about this super chain? The employees were helpful and didn't just send me to an isle. They walked with me, made adult conversation and were genuinely kind. I will be going out of my way to go to this Walmart as it is better than the others I've been to in the area. Thanks Walmart!!! read more

I asked The supposedly manager if they could open up another line because I don't do scan myself, I don't work here I don't get a senior discount she said we don't have enough cashiers today. read more

I've been waiting for a fitting room to be unlocked for an hour now. None of the staff have the keys to open the door. I am still waiting. That's why I am writing this review so Walmart can fix this problem. I hope you can fix this problem because you might lose many local customers. read more

Walmart Supercenter - Department Stores Near Me - Richmond, Texas

Don't bother calling the store, they never answer in any of their departments in any time of the day.

Careless customer service. Lauren at self checkout, you know what you did. She told me i was lying about inserting my money in the self checkout before she cancelled it. Made me wait 30+ minutes just for me to prove her wrong. Most definitely not coming back to this store to shop, FUCK YALL read more

I have to say I feel this store deserves many compliments and stars for how hard they work! We have been happy longtime customers and they truly are a one-stop shop for most everything you need. I am especially fond of their seasonal outdoor Inflatables they always have a such a vast selection. We had a huge fire breathing dragon that was awesome but the one we received so many compliments on was hoverboarding Santa. There's always a friendly face greeting when you walk in and everyone has always been very helpful which is fabulous! read more

My pain point with Walmart has always been their lack of accountability when they price items wrong, but the cashiers here just are entirely too rude about it. I had an item ring up $4 over the marked price and the self checkout attendant simply asked me "if I verify the prices on the Walmart app while I'm shopping." Why is it my job to make sure the products are in the right spot? And don't get me started on how they act when you want to use a coupon. TLDR: Literally anywhere else is better than Walmart. read more

Horrible location! Do not order online at this store, they will give you a do date for pick up, but will sale your items before your pick up date expires. I hate I mad a mistake and ordered from them on the Black Friday sales. I promise I will pay more attention to the address I select next time! I'm not good with I'm sorry ma'am! Now I purchased the shit, your suppose to store it for to pick up!! Dum ass's! If I could give them a zero, I would. read more

This store is a disgrace to the Walmart name. They false advertise prices and when you go to purchase will not honor what is marked. See the attached photo showing time stamped proof. The manager admitted this was a mistake and went to quickly go change the prices. He would not sale the item for what it was openly displayed. read more

Walmart Supercenter - Walmart false advertising - Department Stores Near Me - Richmond, Texas

The same shopping carts that you will use for child care items, produce, and health care items will likely have pet hair and animal feces in them. This location will allow non service animals into the store and into the shopping carts. I have witnessed this for the third time at this location. At a time like this, it is beyond me why Walmart would allow such things to occur. Service Dogs do not ride around in shopping carts. read more

The customers service sucks ,there is a lady , Alisha i think is her name ,very rude and mean,she didn't allow us to pay just cause they were closed but we were at the store before closing , your customer service sucks because of this lady attitude. read more

There are just enough People of Walmart shoppers here to remind you you're at the bottom of the barrel shopping-wise even though you're in Katy, but this is a pretty decent store. Take an auto zone, a grocery store, a Walgreens, and a Target, and you have the average Walmart. read more

Went here for some last minute minutes thanksgiving groceries and tailgating supplies. I grabbed everything I needed and was able to check out fairly quickly. We got some help from staff that were setting up for Black Friday, which is very impressive considering that is their busiest day of the year. I'll definitely be returning to this location. read more

This is a very good Walmart. Clean, not overcrowded. They do a better job than most locations about keeping inventory stocked. It's too bad they closed the auto center and occasionally the aisles get overcrowded with special items on pallets. read more

Needed to purchase a large quantity of bikes for my organization. Tara in bikes and Tammie provided excellent customer service. They found the best way to help me get the task accomplished within the timeframe needed. I will be back again next year for bikes! read more

I have yet to find a worker here that was able to help me. Whenever I ask where something is, they point to the general area and say somewhere over there. read more

Pros: Never overcrowded. Pretty Clean. Cashiers have been pretty friendly. Cons: I've gone to this Walmart TOO many times in the wee hours of the night or morning and there's Never enough cashiers. I have literally walked around, spent an hour or so picking up everything I need and literally get to the check-out line and there's like 2 cashiers and 50 people in line (an exaggeration but that's what it feels like). I've left my cart up front and walked out a few times. You would think a manager would notice and send more people up front to work. But you don't see any. I've even called the store while in line (yes I'm that person), to see if they are aware that there is 1 cashier for the 50 people waiting in line at their store and guess what? No one even answers the phone. Luckily the one or two cashiers that they have aren't the type that are extremely slow, and so we seem to get through the line quicker than you'd think, but it's still not quick enough. If you're not going to have enough cashiers, then at least open up a few of your self check-out lanes and throw some of your stockers or cashiers up there to watch the customers if you're concerned about theft. read more

This is so much better than the Walmart in my neighborhood in the Galleria. We stopped here to pick up groceries on our way home from Wallis. We were in and out in 20 minutes with a cart full of items. Store was organized. No long lines, even on a Sunday afternoon. read more

What a dump in such a short time of being open!! It is always dirty with drinks spilled in the doorways and the carts always have a nice dirty diaper on them! Kinda like a dump with groceries read more

Walmart Supercenter - Department Stores Near Me - Richmond, Texas

I like this place because it has good food and even a McDonald's also it a has a place where I could do my nails and that is five stars good service read more

Great place to purchase school supplies! Always clean and continuously stocked! This Walmart is my go-to Walmart and I refuse to go anywhere else. The lines are always open and this store has just about everything I need and look for, so the process within the store is smooth sailing. I would recommend anyone within the area that shops at a different Walmart to definitely change to this store and you'll see the difference in the quality of service provided. read more

One of the better Walmart's I've been too. Cleaner than the average Walmart, great garden selection in the spring, has a good craft and fabric selection if you're into that. The produce is ok and the meat selection is good. At some Walmart's I haven't felt safe but I feel fine taking my young son here with me. read more

Just I when think walmart service can't get a any worse, they surprise me. First of all everyone who works there look like zombies. I think I've seen lively characters on 'walking dead' Anyway, I went there the other day to get a couple of things. This MORON by the name of 'Sophia' doesn't even know what cabbage is and had to look up on her cheat sheet with pictures on it and still rung up wrong. charged me 3 times as much as a head of cabbage costs. Then I had to stand in line at customer service for other MORONS to give me my money back. Where does Walmart find these people? Disgusted. read more