I've been to this Walmart quite a few times... Before covid-19 hit they were open 24 hours then but sadly those days are over... I will say that the staff is very friendly and helpful... The isles are usually clean and uncluttered and their shelves are always well stocked... The parking lot is huge and they share it with a few other stores... It's kept clean and there are little to no potholes... read more

In addition to bringing my own bags and being my own cashier, now I have to hunt for & haul a shopping cart from 9 miles away somewhere in the parking lot. Every. Single. Time. I'm paying to work there at this point. read more

I was in Walmart today Saturday Feb.14th about 11:00 am. All my items were checked out but the last item which was a box of candy did not have a price tag bar. The woman at the register was diligently trying to find a price from her Walmart phone that the employees have and was having a hard time finding it. She saw another employee going into an employee door and called to her to ask for help. The woman I believe was a supervisor type named Jenn. Jenn saw me standing there and just yelled to the cashier use your phone and proceeded to go in the room closing the door. So the poor cashier keeps looking and I asked her if I could go knock on that door to get "Jenn" and the woman behind me said I should. Well I didn't and about several minutes later this Jenn comes out the door and I called her over told her we need a price, so now she has to come over. Well Jenn found the price for the cashier however when handing back the phone she says "next time have patience and maybe you'll find it to the cashier. Well I work in customer service and we would never act like that. She kept me waiting by not helping the cashier the first time and then berates a fellow employee in front of customers. Walmart should really teach their supervisors how to lead and how to talk to their fellow employees and in front of customer's. I was so embarrassed for that cashier. Jenn needs better training. Walmart has to do better with customer service. I was so appalled I feel the need to write to Walmart corporate also. I gave 2 stars cause this display of leadership by Jenn left me feeling bad. read more

POSITIVES: Generally competitive prices for most items, fresh food due to fast turnover rates, nice neighborhood, self-checkout lanes, lots of parking. NEGATIVES: Nasty, slow employees; maximum 15 items in self-checkout lane; very long waits in cashier lanes; messy, disorganized stock; limited selection compared to supermarkets. I order most non-food items on their main website. read more

The exterior is always trash strewn and they never have bags at the checkout lines. The store managers need to be fired. read more

This is a typical Walmart. I would say it's a little better than the Roosevelt Boulevard locations because you deal with less attitude from employees and patrons but not as appealing as the Willow Grove Walmart. This is a superstore so they have everything which is great. The bad is that like most Walmarts, the lines and wait are ridiculous. As this location is connected to a mall, the lines here seem to be even longer. Overall, it's Walmart and the prices are better than most places. It's up to you if the prices are worth the long waits in line. read more

You would think drive thru pick up is quick. You might want to rethink that. I'm not sure if they are understaffed or what, but I waited over 15mins and ZERO staff came out. I admitted I came at a busier time, 5:45-6pm, and there were at least 10 cars waiting. But for 15mins with not one staff walked out with any orders just seem a bit ridiculous. I ended up leaving and returning back today instead. I'm here a little before 4pm and have been waited for over 10mins, close to 15mins already and still waiting. There are about 5 other cars here when I got here. And I only 2 staffs came out so far. Compare to their competitors, I think Walmart needs to step up to this drive thru pickup service for their customers. Never did I wait this long for a pickup and without a staff walked out at all. Disappointed! read more

I had been an online grocery delivery order customer for almost 2 years this year and there were many times when I had ordered a large order and some items I payed for were missing, one time they delivered 2 big boxes of cereal boxes I didn't even order while other items were missing! I complained to Walmart.com customer service many times and I was always given a refund, I even asked them to pass my complaint to their corporate office and had the reference number emailed to me. Now things got much worse, two weeks ago I had scheduled for a delivery of a large grocery order for 6-7pm,and my instructions were always on the site for them to call me 5 minutes before they arrive so I can go down and put a bag between the outside building because the intercoms are always broken, I don't want any contact because of Covid-19,so I then need them to come up and bring my items inside and place them on my tables and or couch because I have a very bad painful back condition and I really can't life heavy bags and bend over and I'm on the third last floor of my apartment complex and I always give them a 20$ tip for large orders like these and in the past I was really lucky to have very kind good delivery people from Walmart who did bring all of my large amount of groceries and even place them inside on my tables and couch. After the second recent time that they never called and didn't deliver my order, a young woman from Walmart called me 2 days later after I had complained to customer service, and she asked me if I still wanted them to deliver my order and told me they are short staffed at this store, I told her that I had already canceled the order. Well they never called me and I waited and waited and they never delivered my order, so I re-scheduled for 2 days later and they did the same thing again! It only said on their web site that my order was delayed, after they did this the second time I called up customer service and said to cancel my order and give me a refund which they did. Two days before, the first time this happened a guy only delivered the cereal box I ordered and a few non perishable items were shipped for both orders. Last night was the last straw, I gave them one last chance and placed a very large grocery order and a few non grocery items to be delivered between 6-7 pm, they never called me again and didn't deliver my order and around 11 am the next day my next door neighbor rang my bell and told me that a lot of grocery bags were left outside and there were a lot of items that needed to be frozen and refrigerated so they were ruined, I don't even know how long they were left outside and it was 70 degrees this day! My neighbor was very nice enough to bring the non perishable items up to me and throw out all of the perishable items. I called customer service and the agent gave me a refund but she also said that's really weird because on her end it doesn't even say it was delivered it says it was being prepared and had been delayed, and on my end the site and an email from them the day before said just delayed, no other information was provided. A couple of months before these incidents a very nice helpful delivery guy told me when I told him that some items I ordered were missing again, that it's Walmart you can't expect that much, and he said they have poor customer service, and he also told me that he was left waiting in their parking lot once for two hours before he was able to get the customer's groceries and deliver them! I looked up reviews for this store location and sure enough a guy Stu had the same thing happen to him, they never called him or delivered his online order three times and he said he didn't even get a phone call or follow up email and he said avoid it at all costs unless you feel like wasting hours on the phone getting transferred multiple times to get a refund and he put 3 !!! He also said before this part, in the beginning of his review that he can't comment on this store as far as in store purchases but he can on their delivery service for Walmart and customers = Horrendous!!! https://www.google.com/maps/contrib/116081188004009397148/place/ChIJJUZPdc1MwYkRMeX0Mfh5V18/@40.1088246,-75.6359726,10z/data=!4m6!1m5!8m4!1e1!2s116081188004009397148!3m1!1e1?hl=en-US read more

Not good never ever again need something unlock and try to find someone to unlock it it took 20 min and then they made me pay for it at cosmetics and there is no cashier waited for 20 min again and still no one so I left and purchased my product at a different store never going back no stars lack of customer service read more

This is a massively large Walmart but it has pretty much everything under one roof. The employees were OK. The guy helping us at self checkout was nice. Had what I came here for so wasn't upset. read more

The associates who work in this store are by far the most unpleasant & unhelpful than in any Walmart I've ever been to. Between the horrific language that you often over hear to the unwelcoming impression they give off, to the utter disgrace of their management team who act superior and bothered by their own staff and customers. Someone truly needs to remind the associates here that no one is forcing them to work at Walmart or any other retail position for that matter! The store is always filthy, never enough registers open and they rarely have sale items in stock. I'm truly floored this place maintains enough business to stay open, let alone that they haven't been closed down from failed health & safety inspections. Save yourself the aggravation and drive the extra 3 miles to the Walmart on Horizon Boulevard. read more

This the only Walmart I know of in history that doesn't have handicap scooters for their patrons. I mean none zero nada zip. The only one they had was broken sad Walmart read more

I now understand why there are so many employee walmart shoppers. Nobody wants to be in this store. They treat everyone like criminals. They NEVER have enough cashiers. You have to do self check out. Today they had only 6 self check open and not busy at all but I wasn't allowed to use because it was for 15 items or less and that was not clearly marked. 2 men approached me like I was flashing a gun in a night club. Told me to get out of that line ( no line) and go to the cashier line. I refused since I had already started. They shut down the register and I was not able to check out. They were incredibly disrespectful to me and I'm old enough to be their grandmother. Order your stuff online and get the free pick up. Oh and BTW I left my cart right there and had to walk around a long line of customers waiting to show their receipt so they could exit the store. Could they be any worse? They just assume everyone is stealing. read more

I have gone to this Walmart and there is never enough staffing and shelves are empty. No shopping cart available and the store is always a mess. read more

Its Walmart what esle can you expect. The inside is just as bad as the parking lot. Walmart is one of the Cheapest places to shop for anything, from groceries to cosmetics to kids toys bedding etc. But that's if you want to look thru shelves that are a complete mess. Especially this Walmart is one of the worse. And something esle that makes no sense to me. Is they say there is a garden center. if that's a garden center, that is out front, that sure does not look like it. if you want a real garden center and you go to horizon Boulevard in the Neshaminy, now thats a garden center. And half the plants that are out front need to be water. The old Walmart next to pathmark had a nice garden center don't understand why that was not added to the new one. Sometimes you wounder if it's worth shopping at a place just because it's cheaper. This place as not even a year old and needs a overhaul.. read more

We drove here to do a return and exchange on a Saturday morning. When we got to the service desk we were told customer service was closed and the only way to do a return or exchange would be to go to a different store. Employees and manager were not friendly or helpful. read more

I had an utterly horrific experience! For starters, there were not any carts available to hold my merchandise. Several associates walked past without acknowledging our presence. The shelves were practically empty and filled with the wrong products. There were only a couple of registers open so the lines increased drastically. I am in complete shock that a business of such multitude running in shambles. read more

It's the holidays, everyone needs something to top off a gift, or maybe you ran out of tape, like my wife and this place was across the street when I found out. Easy thing to do right, get some tape. This Walmart has 1 register open at 11 in the morning and of the 8 self check out registers 3 don't work and 2 have people's things on them when they realized they needed something else and went back into the store to retrieve it. So now I'm standing in a line of 10+ and there is only one other place to check out, and that line is even longer, It's the holidays Walmart, have registers open, god knows you have plenty of them. Honestly, pretty much any Walmart you go to has issues, dirty bathrooms, product cluttered all over the place, staff talking amongst each other or on their phones. I don't know why I randomly go back to these stores, it's always a waste of time. read more

This Walmart is an absolute disaster. From the mess of the isles to the dirty of this store . Apart from the fact coming home without an item I payed for . I call the following morning to customer service to see if my item was handed in. I first called at 8:50 AM The phone rang for over 20 minutes to disconnect me . I called several times after . All the way yo until 10:57AM Having to call Pharmacy TWICE to get a manger pages over to PHARMACY to take my Customer Service Call . The Manger made excuses for Customer Service . No One Cares- Period Disgrace Care More Franklin Mills Walmart ! read more

I been sitting here at this counter for 4 minutes now waiting to exchange this print cartridge and this girl is really just sitting on the phone with her friend ‍‍‍ read more

Walmart Supercenter - a man sitting at a computer desk - Grocery Near Me - Philadelphia, Pennsylvania

The parking area is littered with garbage, it's like walking through a landfill to get into the store. In the food portion of the store the shelves were empty. The seals on the pre-packaged salads were all broken. i tried to talk to 5 employees but they ignore me. I gave a start only because I had to give something but I would have given Nothing! read more

Customer service is the worst I've ever experienced. The associates poorly trained and arrogant. Floor help is substandard

Terrible terrible WalMart. And I don't hate WalMart. I've been to some great ones! But I've never seen one this bad! Total mess. Items all over the floors. Thank God they had the $5 sheet I needed for Halloween; Problem is that I'm going to need way more than that to pay for the therapist session I will need after being inside of this store. read more

Unprofessional just like any other walmart. You're next in line cashier doesn't acknowledge you better yet even look up at you. But they do look at their phone while they text right in front of checking you out. Associates on sales floor doesn't speak or ask if u need help. They have empty pallets on floor so watch out or you'll hurt yourself. Coworkers having personal conversations not caring customers can hear them. Not enough lines open at the busiest times of the day. items in wrong place so we're paying more money for something the tag said was cheaper. For walmart to be the number one company in the world you wouldn't know from the way they treat customers. I ONLY shop here bc of the prices just like everyone else. read more

Possibly the worst Walmart in the world!! Shelves are never stocked. Pellets of stock always in the middle of the isles. Most of the employees are rude. I waited 15 minutes for them to unlock the case for Ibuprofen and when the lady finally came with the key she was rude acting like I was inconveniencing her. Really!!! Last straw for me. You know this Walmart is bad if the have to lock up ibuprofen and body wash (yes I said body wash) all true. This are the only shelves that are always stocked because nobody can get what they want. I can keep going on with what's wrong with this place. I would give 0 stars if you would let me. They should shut this location down. If you are in the area drive ten minutes out of your way and go the the Walmart in Bensalem or go to Target. Much better. Trust me read more

I need baby wipes for my son and I usually go to target but I pass this Walmart going home every day so I decide to try it. I order it and hit the "check in" button before going. I get "technical difficulties" screen and figure no big deal if I have to wait an extra 2 minutes when I get there. I go to the pick up kiosk and it's blocked in by pumpkins. I ask 2 staff members where to go and they point towards an open door next to customer service. I walk up and the woman behind the desk says this is where the pick up things are but I have to call the number on the board, she can't help me. I call the number, it goes to voicemail. I tell the woman and she tells me to get in line for customer service. I get in line and 5 minutes into waiting the same woman pulls me out of line and says someone will be right up for me. I wait 10 more minutes and notice the people that were behind me have already done what they needed and left. I let the woman at the open door know no ones come and she calls back again. I wait another 10 minutes and someone finally shows up. I get no apology, she scan my bar code and gets my stuff. While getting my stuff the woman that's been at the door mentions I tried calling the number and the woman getting my stuff just says "oh yea, the phone died, it's charging." I've never had this problem at target and do not plan to try Walmart again. Walmart emails me asking to give a review, I write everything down to submit and when I do, I get yet another "technical difficulties", photo to show. They don't even want reviews they're asking for. Stay away from this Walmart. read more

Went here the other day to pick up a site to store. The email CLEARLY STATED that my purchase was ready to get picked up, BUT YET I left there without it. To later on that day get notified that it indeed was there. Other that that , so far the store is bigger that the old walmart. Pretty big selection. Working price check machines. read more

This Walmart never has shopping carts available you have to walk all over the Parking lot to find one.

Extremely misleading. They advertise products they have in stock and when you go to the store to pick them up no one knows how to access them and no one has an answer. What they do is pass you off to other people only to find that no one has the answer. No supervisors are EVER available or visible on the floor. I then placed an online order because they told me I could come and pick it up the next morning... but still nothing was available after it said on my confirmation email "READY FOR IN STORE PICKUP" so when I call them again i was told they would let me know if I could come and pick up my item. (They advertised that it would be ready for pick up for two days now. It is now the third day by the way) it's been 2 hours and still no phone call back. Their customer service doesn't like to answer their phone and they will leave you on hold for a while before someone answers your call. Since the person answering your call isn't customer service they will proceed to NOT hear you out and continue to direct connect you with a line that continuously rings. It's either you hired a bunch of lazy employees that take their hourly wage and do absolutely nothing to deserve it... or the problem is within your company training. Corporate should clean house within this Walmart cause this is ridiculous. I'll cut it short here because I'm still on hold waiting for an employee to do their job. WORST WALMART IN PHILADELPHIA. Take your business elsewhere. read more

The employees at this store are useless and LAZY. I asked 3 separate employees for help looking for a game, and not one of them wanted to help. They each passed me off to the next one and the 3rd one said "oh I will have to ask my assistant if he can look it up but it might just be packed and needs to be unloaded and my guys who unload don't come in til 10 am tomorrow." But never attempted to try and look it up. Didn't even ask me what I was trying to look for. Maybe if the store did not look like a fucking bomb hit it then maybe I would not need their help locating a simple game. Definitely not returning to this shit hole. Laziest fucking employees I have ever encountered. I wouldn't even give them 1 star. read more

I wasted 2 hours and 30 minutes trying to figure out where our online order was and when I decided to visit the store, it took me 40 minutes for an associate to assist me in the store. The worst possible customer service in history. This kind if customer service makes McDonalds looks like a Michelin star eatery read more

I been here a few times, everytime I am there you can never get out of the store, I spend more time in line than I do getting what I need, and the self check out is a joke, most of the time at least 5 are down, I went xmas eve morning 4am, 2 lousey cashiers, self check out 3 working all others unable to use, they had a keyboard on screen saying supervisor something, terrible terrible read more

My store, because it is right across the street from me. I just wish they would keep a better stock of things. Half the time the items I need they are out of. I feed birds in certain areas so I am always buying the 20lb bag of bird food here. I don't know why they keep changing the price on it. It was around 5.50 now it's back up to 6.50. Not exact price but they keep changing it. I do love Walmart thought because there prices are great. read more