Not a good experience. My coupons wouldn't work at self checkout. The cashier kept voiding the…read moreorder to redo but then walked away. I would have to wait for him to come back. The reason I went was to use the coupons. I finally left because I had to go back to work.

I rarely leave one-star reviews, which is why I'm taking the time to write this one…read more Ironically, most of the employees I interacted with were wonderful. It was my first time seriously couponing, and the staff stocking shelves were incredibly patient helping me locate items. I scanned everything through the CVS app before putting it in my cart to make sure the coupons attached correctly. One employee with bright red lipstick was especially encouraging and genuinely cheered me on while I was figuring everything out. Those interactions made me feel welcome and excited to learn. I will say that I hate how much merchandise is locked up at this location. I understand why stores do it, especially in the city, but needing assistance every time you want a basic item gets frustrating quickly. That said, the employees who helped unlock items were polite and helpful. The real problems started at checkout. I had carefully planned three transactions so I could roll ExtraBucks rewards between purchases. My first transaction should have earned $19 in ExtraBucks, but only $11 appeared. Several digital coupons that showed as attached in the app didn't apply at checkout either. I also had qualifying items for one of the spend-threshold promotions, but the reward never triggered despite the shelf tags clearly advertising it. While I was trying to figure out what happened, another customer standing nearby told me she had experienced similar issues at this same store and had stopped trying to use the promotions because rewards frequently failed to appear in her account. Hearing that made me wonder whether this was a larger problem than simple user error. Then I had an interaction with an employee named Marion that turned an annoying situation into an awful one. I was trying to explain exactly what I had done, including how I scanned every item through the app beforehand to verify the coupons attached. I couldn't get through a complete sentence without being interrupted. Instead of listening, she repeatedly told me I was wrong and insisted ExtraBucks are only issued at the end of the month. This may have been my first time couponing, but it was not my first time shopping at CVS, and I knew that wasn't how ExtraBucks generally work. The conversation got increasingly uncomfortable. At one point she told me to retrieve coupons from the self-checkout receipt bin and repeatedly implied that I was causing problems because I didn't understand the system. What upset me most was the implication that I might be stealing items, despite the fact that I had carefully scanned everything and was actively trying to verify my purchases. It wasn't until I requested a full refund and she scanned every item in my bag against my receipt that the suggestion disappeared. I would never intentionally steal from a store, and being treated as though I might was humiliating. Even at the end of the interaction, the tone remained condescending. I fully understood that returned purchases wouldn't generate ExtraBucks rewards. The issue wasn't that I expected rewards after a refund. The issue was that the advertised rewards and coupons didn't work correctly in the first place. I know retail is difficult. I know coupon transactions can be complicated. I went into the conversation expecting some confusion and maybe even a little frustration while we worked through it. What I didn't expect was to be repeatedly interrupted, talked down to, treated with suspicion, and made to feel like I was wasting everyone's time for asking reasonable questions. The kind employees on the sales floor deserve recognition because they were genuinely helpful. Unfortunately, the checkout experience completely overshadowed that goodwill. I left feeling embarrassed, frustrated, and convinced that I won't be returning to this location.

I get a lot of persc from here monthly. I went yesterday 2/4/2026 to pick up 8 prescriptions the…read morecashier told me I had to pay .10 for a paper bag. I understand they charge for bags for purchases but if I have 8 prescriptions how am I suppose to carry all of them without one ? To make matters worse the lady in from of me had one prescription and 3 items she purchased ge gave her a bag for free. terrible customer service and I'll probably be transferring my prescriptions to a different location cause this isn't how you treat a long time / monthly care member. This happen at 7065 Lincoln Dr Philadelphia pa 19119 cashier #2811894.

The employees here are more helpful and friendly than any other CVS I have been to. This is the…read moreprimary reason this one is my favorite. This CVS is smaller than some others so it's not as well stocked with holiday items during the end of year holiday season, and have a small refrigerator and freezer section. With the lack of a grocery store in Old City, the smart thing to do would be to expand those sections. But I can usually find what I'm looking for here. And the pharmacy rarely has a wait. They recently added self checkout machines, so u can generally avoid that person holding up the line complaining about something or asking for a rain check on a coupon. This CVS has been a welcome addition to my Old City neighborhood since the day it opened.

Always the best service! I've never worked with more kind and caring individuals than I have at…read more18th Street Apothecary

Time and time again I've gone to this place for my prescriptions, but the level of rudeness and…read moreincompetence is too much. Customer service has been tepid at best, and can end in shouting matches at the drop of a hat. On a phone call today, the main person who works there (Andrew) yelled both at me and at my insurance company's customer service representative when we were trying to organize my refill. Needless to say, I would recommend taking your business elsewhere.

I avoid the completely impersonal, inefficient and potentially dangerous chain pharmacies. I found…read morethis place today. It's convenient and open even on Sundays. The staff was welcoming and I noticed that they knew some of the customers by name while I waited for my meds. They also had some cool brands of soaps and other wellness products that aren't common to find in a store It's a small place but I felt considered and valuable. I was thrilled w my experience

Oftentimes in our modern capitalist system it's very easy to feel like a consumer, not a person…read more And for a place to feel like a provider, not a person. Nova Star is one of those increasingly rare places where it's always a person to person experience. It's a tiny store. But the owner has such good taste in products and somehow manages to stock the store with a wide variety of things that are high quality, unique, and cool. Skincare, bodycare, vitamins and supplements, teas, candles, soaps, everything. A lot of organic and artisanal products. A lot of smaller brands. A lot of imported things that you don't see every day. It's like a magic trick. They're also super nice as pharmacists. And just super great customer service all around. IMO, this is not one of the best pharmacies in Philadelphia, it's one of the best stores overall. Period. This is one of those almost flawless things. I have no notes. They could not be better.

Was waiting for literally 2 hours with my insurance company on the phone trying to get 4 months of…read moremedications filled for a coming vacation. They messed it up twice somehow, and were trying to deal with multiple people at a time unsuccessfully. Then a nice man at the counter said he could fix the order and that I didn't need to call my insurance company back to do that, so I hung up. He told me it would be a few minutes, so I walked around the store for 10 mins waiting to hear my name called. Never called me back, never told me there was any issue, and closed the pharmacy without fixing or refilling my prescription. When I expressed my frustration, I was told it was "my fault" by a separate staff member who was very rude and confrontational when it wasn't needed. -10/10 experience.

There was a nice entry way into the store where self checkout is located. I was able to find all…read morethe products I needed and the store brand was a better option for my healthy snacks. I grabbed the last bottle of distilled water. I hope they get more soon.

I'm gonna be uprfront: I'm a pre-med student, but I also have a significant fear of actually going…read moreto the doctor because I've had waaaaay too many bad experiences in the past. That being said, I'm always nervous whenever it comes to doctor's visits but NP Aviso and Antonova (as well as MA (I forget her name; a black woman who I see every time [especially if I'm getting my blood taken], if you see this you are absolutely lovely and I apologize for not remembering your name!! You are (again) absolutely lovely and have wonderful venipuncture technique; I never get any bruises or any other side effects whenever you take my blood!!)) have always made me feel so comfortable and heard. Antonova especially was patient with me during a sensitive screening which I appreciate as I felt cared for (I have had experiences with other doctors that made me feel weird/'wrong' for coming to them for my health problems, but she treated it with empathy: exactly as it is, but being sensitive to how the news of these conditions can come across to patients). I appreciate her so much, and it is a treat whenever I come by for any other appointments :) As for the pharmacy, I have limited experiences and limited views. The one experience with "standard" medication I have was pleasant and straightforward--I told my name/gave the required info and got my medication in a straightforward manner which I appreciate. However, when it came to asking about controlled medication to another pharmacist, she was rather snippy and blunt; I don't hold any anger towards her but afterwards I have a difficult journey locating this medication and I wish she would've been kinder with her delivery :(

I recently was traveling between two cities when I got stuck in Philadelphia on a layover and…read morestranded overnight due to flight cancellations. I went into the city to stay at a hotel but with my luggage stuck at the airport and inaccessible, I went in search for a drugstore to get some toiletries and other items once I arrived to the hotel. This CVS Pharmacy was the closest drugstore to the hotel. As I walked to the front entrance, there was a homeless man in front of the entrance where it was awkward to walk around him but I needed to go into the store. I was pleased, however, with the service and the items in stock upon my arrival though. The store looked a bit disheveled where a number of items including deodorant were locked up, and I needed to find an employee to assist me. Once the employee arrived, I was able to ask them where other items I was looking for were located. One item was too large (for only one night), and the employee went into the back to find me a smaller item at a smaller price. Not all employees would have been willing to do so. Ultimately, I found all items I was looking for, which were all everyday items. I encourage everyone to sign up for ExtraCare, which is a free membership and includes sales prices, deals for you, 2% back in ExtraBucks rewards, a $3 birthday reward, and up to $50 in ExtraBucks rewards at the pharmacy. Then, for $60 per year ($5 per month), you can purchase membership in the ExtraCare+ program, which includes $10 in ExtraBucks rewards per month, free same-day delivery, free shipping, free same-day Rx delivery, 20% off CVS Health brand products, and 24/7 pharmacist help line. Occasionally, there is a $48 discounted annual rate for ExtraCare+ or another promotion. I have heavily used the ExtraCare+ program over the past many years. Also, while the Black Friday CVS deals were incredible a number of years ago, now you can only get good deals but not incredible deals with free items. While I'm a huge fan of CVS in general and the ExtraCare+ program, the stores are hit or miss. If I was stranded in Philadelphia again and in need of a CVS location, I would consider this location though I would be well aware of my surroundings when walking to and from this location.

Super small Walgreens w/ very limited supplies - but see previous reference to super small…read more Can't seen to go on vacation anywhere w/out forgetting something & this time was no exception Thankfully, this Walgreens was about 2 blocks from where we were staying & they had what I was looking for Not open on Sundays (when I realized I had forgotten something ELSE) but nice sign in their window directed me to closest open location - thanks for that!

This SMALL branch of Walgreen's is located across the street from Hahnemann Hospital and gets five…read morestars because of one reason: Pharmacist Vince Meo. No - you won't like the questionable clientele - but YES - you will love Vince Meo. He cheerfully fills my prescriptions and has given me manyhelpful pieces of information over the years concerning pharmacology and which prescription drugs I need. He even saved me time and money once, when I was very ill one winter. Helen at the front counter is a doll and the people who work here are so nice. Bring your insurance card - and be prepared to WAIT if its busy - but Vince - man, I love ya!

I'm happy to report that CVS executives, FINALLY, took the steps needed to GREATLY IMPROVE the CVS…read morePharmacy on Fairmount Avenue in Philadelphia. The deeply problematic pharmacy manager, is NO LONGER MANAGING THE PHARMACY. The staff is ORGANIZED, PROPERLY STAFFED for the amount of scripts the pharmacy fills, EVERY EMPLOYEE IS GENUINE AND PLEASANT, as well as, HELPFUL and PROFESSIONAL. Messages left for the pharmacy are returned in the PROMPT manner they are supposed to. The pharmacists, and staff are, EMPATHETIC, SOLUTION-ORIENTED, and are truly a breath of fresh air! CVS has updated the check-in process, with automated check-in screens at every pharmacy register, to provide a more EFFECTIVE and EFFICIENT process, beneficial to customers and the staff. I applaud Mr. Oke, who oversees the pharmacy for the region, and the VP of Customer Relations, and her staff. Additionally, the CVS representatives on phone support have consistently been helpful, and have tried to use their resources to correct issues. Again, THIS IS A COMPLETELY DIFFERENT PHARMACY AND STORE EXPERIENCE!. From front of house to the pharmacy, hiring is well done, and THE STAFF IS WONDERFUL . Thank you for making the decision to remove the cancer from within your store! Upper management's actions are well- documented, substantiated, and have already caused the change that's been necessary.

This is one of the few remaining pharmacies in the area. I know the times are tough but this was…read morejust abysmal customer service today. The pharmacist and staff were dismissive and careless.