As of late August 2026, this Walmart location is much better all around since my last review in 2024 - still needs work on some issues (answering phones, product stocking organization, employee communication, etc) but it's getting better. I haven't bothered to try 'pick-up' anymore because of repeated issues - easier to order and hit the $minimum for free delivery. read more

I am writing to formally share a concerning customer service experience I had at the Walmart located at 4210 Highland Ave., Highland, CA 92346, on the evening of September 28, 2026, at approximately 9:30 p.m. I entered the store to purchase supplies for a corporate team-building event that I am leading for the healthcare organization where I work. This activity is currently being piloted, with the possibility of expanding it more broadly within the organization if it is well received. After locating the items I needed in the toy department, I noticed that they were secured inside a locked glass cabinet. I located an employee named Dylan and approached him politely. I first greeted him by saying, "Hello, how are you today?" He did not respond to my greeting, which I initially thought nothing of, as I understood that he was working and may have been busy. I then pointed toward the glass cabinet and asked if he could "let me in," referring to accessing the merchandise inside the locked cabinet. Dylan looked me up and down with an expression that appeared visibly annoyed and responded in an irritated tone, "What do you mean, let you in?" I clarified that there were items behind the locked glass that I wanted to purchase but could not access. He then responded harshly that he could go over there. I replied, "Yes, please." What concerned me most happened as Dylan opened the cabinet. Because his demeanor toward me had been noticeably unfriendly, I actually apologized to him and asked, "I'm sorry, did I do something to offend you? Was there something I should have said differently?" Rather than acknowledging how the interaction had come across, Dylan walked away without looking at me and replied, "Normally people just say, 'Can you open the cabinet?'" I found this interaction unnecessarily rude, dismissive, and unprofessional. I had approached Dylan respectfully, greeted him, and simply asked for assistance accessing merchandise that Walmart requires an employee to unlock. Even after noticing his demeanor, I made an effort to determine whether I had unintentionally offended him and gave him an opportunity to clarify the situation. Unfortunately, his response made the interaction even more uncomfortable. I fully understand that everyone can have a difficult or stressful day, particularly employees working in a busy retail environment. I am not expecting employees to be cheerful at every moment. However, I do believe customers who approach employees respectfully should receive basic courtesy and professionalism in return. At no point during our interaction did Dylan apologize, acknowledge how his communication may have been perceived, or make an effort to provide a positive customer service experience. I am sharing this complaint because I hope Dylan can receive additional coaching or training regarding professional communication and customer service. An interaction like this may seem small, but employees are representatives of the Walmart brand, and the way customers are treated can significantly influence their perception of the company. I have shopped at Walmart many times and have never felt the need to submit a complaint like this. I hope management at the Highland location will review this incident and use it as an opportunity for coaching and improvement. I sincerely hope Dylan is able to learn from this interaction and provide future customers with the courtesy and respect that should be expected from any customer-facing employee. Thank you for taking the time to review my concerns. read more

The customer service. I was in there 2 days ago, that's the worst service I have ever experienced. The employees are rude, unprofessional, ignorant, disrespectful, and incompetent and inconsiderate to their customers. I will never shop there again. I waited for an employee in the jewelry section for 30 minutes and no one ever came. I asked several times to speak with a manager, never came, and the employees behind the service desk refused to give me the corporate number. read more

Walmart dont accept Apple Pay how surprising. So, I told this guy at the cashier that I'll be back with my money from my car, he said sure. Came back, been standing at the cashier for about 10 min, but he kept taking customers not mine so I asked, can you please ring my items, and NOW he SAYS you need to get on line again. Is he dumb or blind? Or just don't care about the customer? What a stupid person working here. read more

Walmart Supercenter - Department Stores Near Me - Highland, California

Walmart Supercenter in Highland is not somewhere I go out of pure excitement, but convenience definitely wins here. I'm not a huge Walmart fan in general, yet this location is close enough that I occasionally find myself stopping in anyway. Once inside, the store is massive, very well stocked, and surprisingly easy to navigate, which makes a big difference. Everything feels organized, and I can usually find what I'm looking for without wandering aimlessly. I like that it truly works as a one stop shop with groceries, home items, and electronics all under one roof. The fact that there's even a McDonald's inside feels like a bonus reward for surviving a Walmart run. read more

1 1/2 minute read: This WALMART is located in Highland California, right off Highland Avenue. One of the things I love, it's nestled at the base of the San Bernardino mountains. Very. Beautiful area. There's a huge parking area, so you won't be looking to long. The store is well stocked and everything you may need- groceries, clothing, sports equipment, and more, can be had. Additionally, if you can't find something, any Staff Associate I've encountered, immediately stopped what they were doing and even took me to wha I was looking for. On this last trip to WALMART (06/08/25), we stopped by because we needed milk and wound up with some twenty items including CHORIZO!. They now feature more self-service check out machines. But not being to eager to self-check-out our goods, I approached the Staff Associate who was minding the area. "Would you please help me check out" I asked him. He smiled and said, "Of course", and before Donald J Trump could tell another lie, that young man had me bagged and ready to pay. Well, what can I tell you?! THATS GR8 SERVICE, in my book. I thanked him, he smiled and said "You all have a good evening!" We left. But, "WAIT" I told my wife! "WHAT?" She asked startled. "We came specifically to pick up a gallon of milk, bought all kinds of stuff... but no milk!" Well, we couldn't leave w/o milk so I hurried on back, walked a whole block to the Dairy section, grabbed a gallon and made a Beeline to ... YEP ... YOU GUESSED IT ... to the same young man who had just helped me self-checkout. I tapped his shoulder, he turns around, smiled and asked, "You forgot something, right!!" "YEP, milk" I replied. "You're gonna kill me! Will you help me one more time?" He did, without missing a beat. "Would you consent to take a selfi with me,? I want to post it on YELP & GOOGLE MAPS!" He gladly agreed, I asked his name to which he replied, "ALEXANDER!" The rest is history, Thanks read more

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Unless you have all day to waiting in the parking lot for your pick up don't do it here. The employees don't care, there is no sense of urgency and they simply don't care. They stand around and BS while there is 20 people waiting for their orders. They just keep saying you're next. They Text me saying the order was ready but still took them 2 hours to bring it out. Absolutely no customer service training? No direction from leadership. Absolutely ridiculous. read more

I had a concerning experience with grocery pickup/delivery operations at the Walmart on Highland Ave in Highland, CA. Between 1:00 PM and 5:00 PM, Sunday April 5th 2026. I observed multiple perishable items--including milk, eggs, frozen foods, and other refrigerated products--being left out for extended periods, in some cases close to an hour, before being picked up or delivered. With temperatures this week exceeding 80°F, this raises serious concerns about proper food safety and temperature control. Perishable items should be kept consistently refrigerated to prevent spoilage and potential health risks. There were also noticeable delays in order handling, which may be contributing to how long these items sit out before reaching customers. If you're ordering groceries from this location, you may want to double-check your items--especially anything temperature-sensitive. I hope this location reviews and improves its food handling and staging procedures for customer safety. read more

I love this Wal-Mart. Great prices on groceries. My only complaint would be slow cashiers. But you can always self checkout.

On May 8, 2026 between 9:ish-10ish the black security lady greet us with kindness and profession professionalism. She also made sure to tell us to have a good day. Thank you lady for your act of kindness. read more

The absolute worst Walmart ever. Waited over an hour for my pickup, then the man giving me my order had the audacity to be rude to me like if he had been waiting. 3 grown men standing around doing nothing when there was a parking lot full of people waiting for orders. My grocery bags were all ripped from them being so full. You would think with how much time they took, they would've been packed correctly. read more

Walmart Supercenter - Department Stores Near Me - Highland, California

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This "African American" security guard told us to leave the store but with attitude even though she could've said please, there was 5 minutes till it officially closed, im never shopping here again because this hoe wants to have attitude, I understand she is doing her job but we were already leaving no need for attitude tf. read more

Bad service!!! At this morning ，I ask a staff member for help, he was at the egg area about 10:30am He said ok, I'll go with you right now.and then I saw he still doing his work,ok that's fine, I can wait . But I waited for about five minutes, and he was still tidying up his bag slowly. I think he did it on purpose. I also have to rush to work, so I just wanted to see what his name was, but he kept turning his back to me so that I couldn't see his name tag. Then I asked his name, but he didn't answer me. I feel very angry. It's really a very bad service.!!! read more

Don't order any custom cakes from this bakery. They can't get it right, wrong flavor/decoration and must not pay their employees well cause Janellee doesn't give a damn about her job lol read more

Taking incredibly long for a Walmart pick up order with 30 items. thats like 2 or 3 bags. All pick up spots are full. I haven't seen them do one order yet either, Ive been here for 20 mins at least and not one order fulfilled? read more

Yesterday I went for a quick trip just to get some batteries. I pressed the button at the battery kiosk and waited for approximately 10 minutes and upon seeing nobody arrived ,1 decided to look for the closest employee that wasn't busy with a costumer or at a register. Which I then had to walk all the way across from the battery kiosk to even find anyone.After asking nicely if I can get some help with the batteries the employee redirected to to go ahead and get in line to any register and receive assistance from there. I walked up the nearest register with only one other costumer and waited my turn. I then I nicely asked KATHERINE the cashier for help at the batteries which she then rudely responded " Are you serious the batteries are way over there, that's too far." When I told her that I was simply just told to walk up to a register and ask she scoffed rudely stared at me in discontent, as if that was my fault...?I tried to be patient but once we reached the battery kiosk KATHERINE's demeanor didn't change she then again asked rudely what batteries we needed. KATHERINE then needed help getting the kiosk which led to me not being able to get all I needed. An employee should never speak to a costumer that way , especially if it's unprovoked. KATHERINE needs to be retrained on how to be professional and how to be respectful towards customers. No matter how upset an employee is they shouldn't take that out on a customer. We all go through rough days but that's never an excuse to behave the way KATHERINE did.Especially if that customer was redirected by another Walmart employee on what to do. read more

This is a 5 star review solely for Mary in the Bakery department!! She is the best made my whole day on her customer service and also helping me out when last minute my order was cancelled for my cupcakes she sprung into action answering my many questions and ever on the spot making my cupcakes and the colors and flavors I needed! Even while being over loaded with birthday orders and probably many many graduation orders. Mary you truly are a very amazing person to go above and beyond for me today it was greatly appreciated l!!! read more

I recently joined Walmart Plus delivery membership because it was 50% off plus surcharges. My first order, had a damaged item. My second order had out of stock items and the app charged me a 10% tip. My 3rd order was missing the main ingredient (Butterball turkey) plus some veges. I used my debit card plus my entire bal on my EBT card. My card should have been refunded within 3 hours, but instead it was 4 days later where a $9.15 refund was issued but then a false debit for that exact amount was made by Walmart. I never received my refund and now have to file a claim for fraud with San Bernardino. What could improve? Try eliminating bait and switch marketing tactics and show some integrity.I will continue to use the delivery but won't leave a tip online, due to the fact that Walmart takes a cut of every tip. The tip shows up automatically as 10% of the total purchase. The only way to change it is to click on custom amt and type in $00. I tip with cash if the driver is nice and I have cash to give. I don't know if it's the Highland Walmart or all of them, that are ripping off their customers and their drivers. The drivers tell me that Walmart claims to not deduct money from the driver's tips and this is an outright lie! read more

I was harassed by a worker, Trini today. She forced us (my husband and I) to use 2 carts for our items because we used 15 items checkout line. She kept mentioning it but was not willing to help us to get another cart which I don't see the need for. No one behind us. Someone from the management please contact me with this issue. Thank you. read more

Walmart Supercenter #1914 (Highland) I'd leave a ZERO (0) or a NEGATIVE rating if I could. They cancelled my delivery because of some unknown reason. The driver NEVER TEXTED ME for any reason. There is NO PLACE to even complain. NO ONE picked up the phone, and the Customer Service Chat is worthless. I will not shop at this Walmart again... will shop at either Walmart #3276 (San Bernardino near the University) or Walmart Supercenter #1862 (Rialto) read more

I feel like I'm 'shopping' for respect at this Walmart, but unfortunately, it's always out of stock. The employees' suspicious stares and the cashiers' rude demeanor make for a terrible shopping experience. read more

I especially like the Pharmacy. The pharmacist and staff are so nice. To me they are more like friends. Professional and cordial. By far the best department at the Highland California Walmart. read more

Walmart is still charging high prices. I will not join the Walmart membership until the prices are lowered.

DO NOT BUY SNOW CHAINS FROM THIS LOCATION unless you absolutely positively know the correct size. I bought Peerless Chain Autotrac online for my SUV, well, they were the wrong size. I took the set back to this location, but Customer Service refused to take them back. They quoted a "California law" and that all snow chains are "final sale." I googled the say "California Law," I couldn't find it anywhere stating you can't return them. The Walmart.com return policy does not show exclusions for snow chains from their return policy either. I walked through the isle where they have the chains, no sign displaying "Final Sale." I went back to Customer Service and asked for a Mgr, the mgr was rude, would not let me speak. I tried to explained my case, at no avail. I called the (800) WALMART number and the Customer Service Rep was fantastic! He created a return ticket through the app and told me to take the return back to Customer Service. They still gave me a little pushback, this time, stating that each store has their own policy discretion. But to their credit, they did take the chains back. read more

The staff complain to the McDonald's staff for a 2 minute wait when it's busy but can make a customer wait 15+ mins and not a care in the world. I was just trying to get piercing jewelry and had to leave and not getting anything after waiting 15 minutes because no one would help me. read more

I hate Walmart on a normal day. So I avoid it like the black plague or Covid. However today I had no choice. Today is mothers day and its 8:03 pm I came to purchase a cricut Iron that is 209.00 I waited OVER 30 minutes for someone to come and unlock the gate. I pushed the red button and heard them call for someone. However, NO one came. This happened two more times. I finally flaged down sucrity and he spoke to someone over the walky talky. That person Then came over the intercom and said " JENNIFER TO ARTS AND SEWING DEPARTMENT" . So waited Still NO ONE CAME. so I called Walmart while standing in the sewing and art department no one answered so I pushed the red button again. I seen a man walking past while I'm pushing the button. I asked him to help me. He said he would get someone. Again I hear JENNIFERs name being paged over the intercom. Once again NO JENNIFER AND NO ONE ELSE CAME. so I continue to wait finally I decide to call the store again. This time someone answered. I told the lady who sounded to be the same person who had been calling JENNIFER for the past 40 minutes that I need help om trying to spend over 200 dollars with just one purchase not including the other items I have and I can't get customer service. I have been waiting OVER 30 MINUTES. She puts me on hold then comes back and asked me to repeat everything I had just said ( so not only am I waiting 40 minutes for help but now your not listening?). She pages JENNIFER again and a Black lady from the fitting room came and asked was I still waiting? I said yes I just want to get out of here If target, Michael, or hobby lobby was open I would have left the minute i could not find anyone to help me find the device. (But I needed it the next day for a funeral because I left mime in Arizon‍). She said she would get someone and I rolled my eyes and said I won't hold my breath. Finally someone came and I think it was JENNIFER but she made the comment" I am sorry idk where this girl is" and she said ill meet you at register 9. so I walk up to this long ass line labeled 9. Then the Manger came and told me to come to the next line and she rung me out without having to wait in line. WHILE, I APPRECIATE THAT WHERE WAS SHE OR ANY OTHE MANAGER WHILE I WAS WAITING FOREVER. read more

Walmart Supercenter - the calls I made to the store while in the store. - Department Stores Near Me - Highland, California

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The lines are always long even though there are many registers open. They have a good selection of fresh food, meats, dairy products, etc. You can really find anything here. Sometimes it is better to check the app ahead of time to see what aisle it is in and if it is in stock, or even order online and do curbside pickup it is really easy then, they just bring it right to your car. read more

My wife is paralyzed due to a botched chiropractic treatment and Walmart refuses to allow her access to the motorized carts for shopping purposes. Every time we attempt to shop at Walmart the security guard prevents people from taking the motorized cart outside the building. Paralyzed individuals CAN NOT WALK, and their anti-handicap policies are just wrong. read more

Did a pick up and my experience was pleasant! Even though the employees were busy they took the time and helped me.

If I could give 0 stars I would. I waited for almost 30mins for someone to assist me at the alcohol aisle to unlock the liquor locker. Multiple employees walked past me without acknowledgment, advised me they don't have a walkie talkie to page someone or if they did have a walkie talkie it was inoperable to page for assistance. I called the customer service line (909) 425-8846 multiple times to ask for assistance. One employee advised me that I should just shop at another well know big chain store, multiple employees stated they don't know who the manager on duty was or how to get into contact with one when I asked to speak to one. I understand you have a locked locker to prevent theft but the store is also preventing purchase of goods by the consumer. The fact that no one is able to assist because you have only a select few that are only able to unlock the liquor locker is absurd. It shouldn't take this long for assistance or lack of. I eventually left after wasting 30 minutes feeling frustrated and upset that I came into your establishment to purchase something to only leave with zero results and/or assistance. This store has to do better. read more

Well no matter if we are getting electronics or food or other products, its all there and very compatible pricing , me n my wife pam always enjoy shopping here read more

You know it is what it is. It's your local Walmart you'll never know what you're going to get sometimes are fully stocked sometimes they're sold out of everything sometimes you get a really nice worker sometimes you get the ones that just dgaf. Sometimes they'll be a shooting in the parking lot sometimes it'll just be a throw down. If your looking for an adventure walmart is the place you never know whats gonna happen and it always seems to be something. read more

Carmen at the beauty supply cashier has the worst customer service not helpful at all they hire people with bad people ethics people work where they want to not where they get hired and no one else hires them because then they are so un happy and treat customers with no care because they are so miserable read more

Recently, they put in new self checkouts, but when I went in today only 2 were open. They had 3 workers hovering over the 2 people trying to check out. So they spent all this money to get these fancy checkouts and they still don't trust anybody to use them. I ended up using the regular line, and it was still quicker than self checkout read more

I just went in there to buy a razor for my daughter had to wait over 15 minutes because the cashier did not have a key and she was not busy. read more

Walmart Supercenter - Cashier just standing around, not doing nothing having me wait for someone to come open the glass door for a six dollar razor. - Department Stores Near Me - Highland, California

How can one express, how downhill this Walmart got in the past 10 years! I use to love going here, as a matter of fact, it was the better Walmart from the one in Redlands, but nope, Redlands sadly is notches above this one. The stuff they carry wasn't bad, they actually have a decent selection and a lot bigger than the other two I've been to - Redlands & Beaumont. But a lot of the normal necessities such as deodorant are locked up and you have to either pay there where the make up is (enclosed area by a small gate of some sort) or you can take it with you, but they put it in a huge clear box, so that you don't steal it. OMG, are they that cheap to get better security system and hire more security guards? Yes, true that the people who go there, all look like the outcasts from the Joker movie. Actually, those people from the movie looked a tad better. Which is why I see their point in high extreme security measures, but makes the customers who aren't all thieves feel awkward and low. You might need your patience, if you dare go in and also in parking lot, because everyone drives and parks like pricks there, no rules and mad dog you if you look at them like they're crazy. You will probably need to take a bath in disinfectant and flea dip. Yes, it was that bad, I've never been serious as I am with this sad review. The low ratings says it all. What a shame this Walmart went to hell. read more

I like shopping during the week and mornings to avoid the crowds. I was very impressed that a seasonal produced was available Hatch Farm green chiles in August/ early September!! This is very good chiles. I go for vitamins supplements and some women's clothing and hygiene products. Lines go pretty good at cashier stations. read more

I went to Walmart and had to use the self checkout. I start scanning an a Walmart employee, a young black man, stands directly in front of my cart as I'm scanning. I asked him to step back and he moved to the side of my cart. I asked him if there was a problem? He said nothing. I got stuck a couple of times on the register and he offered no help. He continued standing there in what I now consider to be an act of intimidation and prejudice. I say this because as soon as I was done and two black customers got in line he walked away. It's bad enough that this Walmart has only a couple of lines that you can be checked through and now they've gone into full self check mode. I am assuming that they don't want customers money at this store because they offer racial intimidation and no service. SHOP ELSEWHERE AND DO NOT GO TO THIS WALMART STORE!!!! TAKE YOUR HARD EARNED MONEY TO ANOTHER STORE WHERE YOU WILL RECEIVE BETTER TREATMENT. read more

Wal-Mart is never my go to place but I do have to say this one is clean and well stocked. Friendly staff clean store. We came here for tie dye stuff to make shirts for all of us. They have a big variety of coloring kits that includes everything from gloves to pre filled bottles of tie dye colors. They carry very inexpensive shits from 3-5 dollars that are awesome for tie dying. This Wal-Mart has everything from clothes to food to household goods everything under one roof. read more

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If you like to wait around for nothing then you'll have loads of fun here. Most things are locked up and no employee seems to know who has the key or they walkie someone who never comes. read more