Great location, with a huge and desirable selection...looking forward to coming back on my next visit to the area!

I am a frequent shopper at this location for my local boutique, but my experience today was incredibly disappointing. I was helped by a cashier named **Maria P.**, who was extremely disrespectful and unprofessional. As a small business owner myself, I know the importance of customer service. Being treated with such a lack of courtesy makes it very difficult to want to continue sourcing my inventory here. I hope management takes the time to address this behavior, as no customer should be made to feel unwelcome or disrespected while spending their hard-earned money." read more

This Marshall's has been in the same location for years-at one time it was clean , organized , professional , and well up to par . Now, SLOPPY, messy , disorganized , dirty floors and walls -safety hazards all over the store as customers can trip and fall over the merchandise that is always left all over the floor. Super slow employees , unhelpful . Poor work ethic grown adults who think it's appropriate to utilize company time to gossip I mean just wow ! Clothes always have stains from being neglected by employees and left on the floor . No greeting to their customers' upon entry; waits for customers to greet them -no hi , hellos from employees as they walk across floor . Employees don't acknowledge customers until they are at register . Ladies and gentlemen it's called the 5 by 10 rule for customer service .... Learn it . Not up to customer service nor cleanliness standards . Poor satisfaction Registers are full of employees and still slow ;still can't manage to get lines down to busy talking amongst each other and gossiping; utilizing company time for chit chat rather then focusing on work related tasks such as cleanliness of the store at all times , make sure each and every customer is greeted , go backs , spills , facing the store organizing . That store is in very bad condition believe me THEY HAVE A LOT TO DO to keep them busy during company time . Not really sure what management manages as the store is ALWAYS sloppy messy and dirty . There needs to be better management who cares about the store and its appearance ultimately the appearance and sloppiness reflects the managers state of mind and her appreciation for her job . Doesn't look like it to me. Looks like whoever is in charge doesn't care too much about their job. Who even would want to work at place so sloppy that management doesn't even care what it looks like . Great company morale . read more

Good finds. The holiday shopping frenzy is here so be kind to cashiers. I was waiting for 10 mins in checkout aisle on a weekday night. Hehehe read more

Love shopping here when several items are on clearance. Found some knitted polo shirts for my son for only $10. Picked up a few beauty products on clearance as well. Service was fast. read more

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This Marshall's has a great variety of items and always something new to find. The clothing section could be a bit cleaner and more organized, but overall the store has good options. My cashier Maribel, was very friendly and helpful. However, when she asked another employee Marissa, a question, Marissa responded in a rude and bothered manner which was disappointing to see. read more

I frequent this location several times a month.....Sometimes, I recommend them....sometimes not so much ..... today everything was orderly, and they had plenty of help....one of the sale reps went out of her way taking customers to item locations.....And I witnessed a couple of other ladies working on the floor helping customers.... 5 stars for customer service.... 4 stars for organization.... Looks like they are changing things / areas around.... I enjoy that....it helps me to see things I might of over looked On previous visits.... So great job!!! Cashier was very friendly - great smile !! read more

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Everyone who knows me knows I'm a sucker for Marshalls/Home Goods/TJMaxx. I surprisingly had never been to this location before and upon entering this location I was impressed. Everything was very clean and organized. They had a decent selection for seasonal items and I found a lot of Christmas items I just couldn't live without! I had to use the restroom so I went back and when I walked in there was a girl standing at the sink. I didn't think anything of her as I thought she was on her way out. Nope! As soon as I started walking to the stalls she turned and headed in that direction too. It's almost as if she got annoyed that I was taking the stall she wanted and it almost seemed like she way going to push her way into it before me. As if this wasn't weird enough... she was an employee!!!! When I looked in the other stalls I noticed that they were pretty disgusting. No wonder she wanted the one I was heading to. It was the only clean one! I worked retail a long time ago and I used to have to clean toilets so it was very annoying that she acted like she was above it! It was ridiculous that she walked out and didn't do anything about it.. Hey, we all start out cleaning toilets somewhere right?! After my encounter in there I came across about 5 other employees on the floor. They were all super rude too. It really made me appreciate and miss my Marshalls in Banning where they may not have the best selection, but they have the best staff. The cashier turned out to be the only friendly one in the whole store. So disappointing. So to recap...stars for selection and organization. Stars taken away for rude staff and disgusting bathrooms. read more

let me start off with saying I will never return to this location again. The security guard who works here came out as soon as my family and I parked and began to yell at us telling us to be careful with his new car, he accused us of hitting his car even tho he was inside when we pulled up and we never hit his car. We apologized even tho we didn't do anything wrong and he continued to yell at us. We walked inside and he followed us for a couple of seconds and returned to the front. We decided to leave due to feeling unsafe as we walked out he shook his head as us and even rolled his eyes. He watched us get into our car and then made a hand gesture and started us down the whole way with a threatening look. He is extremely unprofessional it seems like they are hiring anyone these days. read more

Marshalls - this is the kind of car he has so just be careful if you park next to him!!!! - Women's Clothing Near Me - Redlands, California

Customer Service needs work, the cashier that checked me out was rude, and was resistant to assist with a mark down until a manager was called to the front. Absolutely no need to have had to get the third person involved but when an item is damaged and you do not have another one to replace the only option is to mark down... I was clearly not trying to get a freebie after spending over 300.00 on my purchase. Do better next time cashier, and your name tag should not be tucked away, I wish I could have gotten her name. read more

I was looking for a Truly body balm. And I love how Marshall has the brand truly as a affordable price. I went in looking for one item and came out with many good jeans on sale. Even some kitchen organizers. Love Marshall's. read more

I was at a this location 11-9-23 and when I walked in there was a women with her cart filled with 6 hello kitty wall clocks, viral tumblers & Mickey handbags. The lady sat for over an hour on one of the chairs Marshall's has for sale. The lady wouldn't buy or let other people buy the items held in her cart. I witness a male employee speak to her and she handed him one of the clocks. I do believe that items are being held for certain people and that is definitely not fair to the customer. Items should be limited and the employees should be able to buy after items are put on the shelf to give consumers who are not reselling the chance to get our hands on some of the sought after items. read more

This store is so stocked that it's a little overwhelming, but I was sure to find several pieces that I love. I walked out with lots of cute and stylish clothing for under $130. I will definitely return to this location even though I don't live in the immediate area. read more

I have been shopping here for about 4 years and never had an issue. I bought a can of hairspray a few weeks ago and the nozzle did not work so I brought it back, I had thrown my receipt away, but just wanted to do an even exchange. I spoke with store manager Melanie B. who accused me of switching the nozzle after my initial purchase just to come back and exchange it. I am very offended and appalled by the stores treatment for a simple hair spray exchange. I am a forty something year old woman and do not live a life where I would even have time for such nonsense. I went ahead and purchased a new bottle from Marshalls and guess what?!... the nozzle does not work! I do not think it unreasonable to request a product that actually works and can be used for its intended purpose. Disappointing to put it nicely. read more

Marshalls - Women's Clothing Near Me - Redlands, California

The employees are super rude and should a get a class on customer service .The skinny girl in the front and the girl with glasses should be moved from cashier she is super disrespectful and shouldn't be in the customer service if she hates her job read more

There are only two occasions when I go into Marshalls...when I need socks and when I need containers. I know that's probably odd to say but honestly they have the best socks and containers! They carry really good brands like puma, reebok, and under armour. At any other department store they would cost about $15-20 for a six pack of socks...here I paid $7.99 for ten pairs! Their selection of containers are really good too I love using them for meal prep. They even have containers specifically for that. Their very well organised too. All socks for men, woman, and children are on the wall to the left and they even have more in the women's part of the store. I don't really like stores like this because I tend to get anxiety when there is too much of everything in one place. However, I don't mind this location as much because it's clean and things are relatively easy to find. The line can get long sometimes but their really good about having more than enough cashiers on hand for it to move along quickly. read more

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went to shop good stuff early this afternoon, i Found some things are not that high price for the items that i got. these really helps a lot. i have been using almost a month ago and my feet does not hurt at all when i am at rest of overnight sleep. the customer service is good and the lines were busy and it goes quickly. i'll be back again i like it in here. read more

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This is a real nice Marshalls, which I was not expecting. They have a huge shoe section with large sizes, my size 15 wearing husband found 2 really nice pairs, one for $50, the other $25. They also carry quite a bit of designer clothing which I had never noticed before. I walked out with Gypsy 05 dresses, Catherine Malandrino dress, Joe's, Paige and Rich & Skinny jeans, all less than $40 each, not bad Marshalls, I'll have to check you out more often. Check for the purple tags, that's the good stuff. read more

GREAT shoe selection! Wish I could spend more to be honest lol I got several pairs of Nike SB Blazers for $35 each and my girlfriend found some really nice suede Steve Madden heels for FOUR bucks! Definitely will be back! read more

This is a really nice Marshalls. Very clean, plenty of cashiers, great customer service, great location, excellent prices, they always have tons of clothing for both men and women. One of the few places where I actually find 3XL items. read more

I applied to this location twice. The first time the manager never called when she told me she would which was on the day of my interview. The second time I missed a call from another manager saying to call back if still interested. So I did and a store associate took my number and supposedly told the manager I called. Still have not heard anything. My time is not worth any less than yours is. Very unprofessional and inconsiderate. read more

I came in tonight to exchange some shirts my husband had purchased for my daughter last week. She didn't like them, so I was going to exchange them for some items we could use, and I had the receipt. I gave the items to the cashier for exchange which had attached tags that matched the receipt and the cashier told me, "these aren't from here, and I don't recognize this brand." I told her they most certainly were, and she called the department and he said they only carried sweaters in that brand. So she told me they could not be returned, and it looked like the tie died shirts were made at home. I asked to speak to the manager at this point, because I was dumbfounded that they wouldn't exchange something that clearly had tags with a matching receipt from a week ago. The manager told me that she would have to take my information and check the security tapes. What?! I told them that this was ridiculous. I wasn't asking for cash, just an exchange. They literally made me feel like I was some criminal for doing an exchange. Finally they allowed the exchange when I showed them my business card, since I am a professional in the area. This was absurd and ridiculous, and I have never been treated this way even at a Walmart. Poor job Marshall's staff. I will not return to this location. The way they treat clients is totally unprofessional. read more

Messy, picked over and virtually zero quality. Found a decent sweater for my brother for Christmas here, only to find that, while in the process of wrapping it, the sweater had a spot on the front. Went back to try and exchange it and the other two left on the rack had tears in the fabric...and were still for sale. Nice. They let me return the sweater. Maybe you can find some good bargains, but it's hard to get over the fact that so many things are on the floor, as if that's where they're being displayed. Do shoppers pick something off the rack, look at it, then say, "nah" and throw it on the ground? read more

I've been to this location a few times now. Let's face it...there is ALWAYS a line at marshals! I come here for the bedding, towels and shoes. Sometimes you can find great gift items on their impulse racks near the registers. Considering how much traffic comes through the doors, the staff maintain the merchandise well. Marshalls isn't for everyone but sometimes its fun to stop in and look around. There is a Starbucks nearby, so grab a coffee before you browse. read more

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Had time to kill and came in after visiting the store next door. Because I came in the morning, I didn't see the usual messiness and franticness that I've always associated with these stores (Marshalls, TJ Maxx, Ross, etc.). The aisles were clean, the clothes were not strewn every which way, and there was hardly a line. You really have to come in with the mindset that you may not find what you were looking for. Women's clothes are generically sized but decently organized. I did manage to score a skirt for $10 and there were a few home goods that I would come back for (random pieces of cookware from sets). I personally hate shopping for clothes, but I didn't expect to find anything. Glad I stopped by. read more

Typical Marshalls. I'm not sure if the sheer amount of stock I noticed all over was due to the holidays or if they're usually like this. Wandered around looking at the stuff they did have a pretty decent variety of goods overall. Saw some nice Yankee Candles and a few foodie nic-naks. Though I'll give them props for having a good selection of simple exercise gear (push ups, sit ups, pull ups, weight/medicine balls, etc) Only negative thing I could really say about the place is its parking lot. At night it's not very well lit and even before I said anything the Mrs pointed out that she wouldn't have come here after dark due to that reason. Overall, I found my visit boring (being a guy and all), but the women will probably more happiness here than I did. :P read more

Best time to shop here is 1. Right after a big shipment 2. Morning I can spend hours here looking through things, finding deals (which is boundless), and simply shopping therapy. I can find everything from doggie things all the way to kitchen pots and even furniture for the home! Also, this is a great stop if you're looking to buy a gift for someone....the parking isn't the greatest and if does get pretty crowded during the weekends and evenings. Overall, this is my go to place for shopping therapy. read more

I wish this store was put together better. Don't get me wrong... good deals. Discounted prices (when you find it) on many items on the store. I don't like to shop. Maybe if I was a millionaire I would... but than I doubt I would come here if I was rich... so... back to my point of not liking to shop. I get really irritated when I am looking for pants my size and i am looking for a size 40 and the little ringlet says 40 but all the jeans there are size 32!!! I mean yes I am losing weight... especially thanks to my Dental fiasco! (Sierra Lakes Dental... look it up... 5001 word manifesto!!) But until than can you keep the size 40 jeans with the 40 ringlet!! I mean... is that thing even called a ringlet??? Another issue. And really it isn't just Marshalls, it is all store similar to Marshalls. I where a size 11 1/2. Either every other guy on the planet where this size or they decided to only make 1 or 2 pairs of shoes for a size 11 1/2. You want to know what size they have? Size 9's and 13's. I mean plenty of them. Yes it is strange. I find a shoe, I am giddy with enjoyment and than I find out it is a size 13. Oh there is another one... 13. man... what gives. Wait there is one more. a size 9. I give up. You see I wouldn't have these sort of issues if I was rich. Not that I am broke either. I usually will go to the Nike store or the mall to get shoes because I am not getting a discount with a size 11 1/2 shoe size!! I did get an awesome deal on forks and spoons. May seem insignificant... but if you have a house with a 10 thousand forks and all you need is a spoon. You would get cranky. 9.99 for a set of 4 each. Added to my large fork collection but 4 more spoons work for me. I will go back. They also carry body glove brand socks... if you love the way socks feel on your feet you have to get yourself a pair. They are in black and white. I go for black. Thats just me. Bought a wallet here... it was too small. They didn't have any other sizes. Many different name brands though. Lakers, Clippers, Angels and Dodgers gear. Some things are kind of high considering the place. I guess they are even higher if you get them at the mall. Maybe when they are 2 or 3 seasons out of season they will be even cheaper here. read more

The management there is clearly unqualified. The lines are extremely long with 3 cashiers, one leaves her register to go and talk to the other cashier and didn't have a care in the world that the line was getting longer. Many people started leaving which you would think might make them move faster. Nope. All the cashiers we're moving so slow and they looked miserable, like they hated their job. The store was a mess and the line was not social distancing at all, everyone was packing in. read more

I love shopping here. They have a great selection on purses and clothes for children. I went in yesterday to put some clothes and decor for my home on layaway and was told by the cashier that I can not put anything on layaway that can not get hung up or fit in a box. I was putting 2 candle holders on layaway I say that was probably 12" tall. The cashier contacted her coordinator then I guess the coordinator tells me that if I add this on that it is not their responsibility if it gets damaged or break. So I was not comfortable making the purchase on that item. I understand what they are saying but I felt they could of been a bit more professional. I work for a retail and there are somethings you can address better to your customers. read more

Every time I'm in the Redlands Marshall, there's this one employee who goes above and beyond to help the customer. Stop and say hi to Berta in the home goods department. Berta help me pull a huge blanket out for me from those tight zip up plastic bag for me to look since she notice I wasn't complete sure if I wanted it. She didn't have to do it. Your a great lady. Thank you for being a helpful worker. read more

Great place to get truffle oil and dry goji berries. We come here frequently after eating out and needing a walk.

Couldnt get through the isles got stressed out with how small the space is i'd recommend going alone if ur gonna shop for clothes. but i do recommend going because they do have some good shit. They got a wide variety of good quality clothes and named brand clothes to nice ass furniture shit. read more

Waited forever in line for 1 thing....weird because this place is usually on top of fast lines but this morning I was very disappointed waiting in line for almost 20 minutes. Step it up! The manager was right up front and called 1 employee up making it 2 in total at cashiers when the line was almost wrapped around once. read more

After reading the reviews, I'm a little astonished by how many people have experienced bad customer service. I'm a college student who studies down the street at Starbucks. When I cannot seem to shove anything else in my brain, I like to take breaks and browse around this place. I study A LOT, which means I take LOTS of breaks and never have I ever had bad customers service! Everyone is really nice and I feel welcomed here. Other than that, I ALWAYS find something cute! Even if I've been there the day before. My mom and I love the stuff and the prices are really unbeatable! I've got two of my closes friend addicted to this store! read more

I love this location. Usually places like this are chaotic when it comes to organizing the merchandise inside because customers just put things anywhere and the merchandisers do the same, I usually don't have the patience looking through racks of mixed items because I get headaches easy...but not this Marshall! Everything is organized and in specific department. The whole store is clean, the restrooms too, and the most important of all, the staff are all helpful and always smiling. They do not let the line grow too long, they always call for back up. read more

Very big spacious store with lots of variety to choose from. Everything was neat and aesthetically pleasing. The only con to this store was that there is no changing tables in the women's nor men's restrooms which is highly inconvenient for parents of little ones who need to change their child's diaper. read more

This is one of the best Marshall's that I have been to... It is always very clean and fairly organized. The staff is helpful and professional. They carry a wide variety of shoes like Steve Madden, Coach, BCBG... They just got in a huge order of swim suits and exercise apparel. read more

The store was in shambles today. You can definitely tell when the manager isn't there. Usually this is my favorite store because it's so well put together. Walked out without buying a thing. read more

This is an excellent Marshalls. Compared To other discount retail stores like Ross that I have been to in the area, this is definitely the best. The store is bright and clean, and fairly well organized. They have a lot of inventory, and you can find new markdowns often. The only caveat is to look closely at the merchandise, especially if it is on clearance. There may be something wrong with it. I just purchased a hair iron and the product inside was totally different than what was in the box. So I'm going to return it. Keep your receipts. Huge discounts on handbags, especially if you apply for another 10% off with their credit card on big purchases. Big yay for Marshalls. Why would you even think about paying full price somewhere else? read more