7:30am was definitely a good time to go, as far as crowds. I didn't appreciate listening to some corporate lady yelling across the store at employees (typical corporate though, staring and yelling I guess) I found the Doritos I wanted and went check out, but none of the lit lanes were actually manned. Love that. Not. read more

Walmart Supercenter - Corporate manager - Department Stores Near Me - Glen Allen, Virginia

See all

Before I begin let me start off by saying that this review is based solely upon my personal experiences and my personal experiences alone, so with that being said let's begin!. My wife and I stopped here to pick up a few things for the hotel stay. Regular Walmart crowd, busy as a Saturday afternoon would be, other than that there wasn't anything else to share. Thank you for reading!. I would definitely recommend and return to this establishment!. read more

This Walmart was pretty busy. They had several lines open which was good. They had a decent selection of cute clothing in the women's section. I really like the camisoles that are $2.98 and they normally have them during all seasons. You can't beat that price. The kids section was well stocked and had some really cute outfits. I also liked the options they had for cat food. I tried several types but my boogie spoiled cat side eyed me still because it didn't satisfy his exquisite taste buds. Lol. They have 3 dressing rooms. You do have to find a associate for them to let you in. There was a bit of a wait to get in, but not to bad. I asked an associate in the women's section for help but she told me to find help. I had to laugh, because ma'am I thought you were the help. Tracking down help in there was like looking for your boyfriend or girlfriend that's on the late night creep. Where are they?? Lol. Everyone I asked for assistance didn't work in that department. I gave up and just figured it out myself. The checkout lines moved pretty quickly. Whereas other Walmarts I've been in you can stand in line for 15 minutes until your ankles break down and give up on you!! So I appreciated that. They have several handicapped spots out front as well. The visit was decent. Check them out. read more

See all

The knife display case has been neglected for over a year--never stocked, never staffed. New inventory is literally sitting behind the case, visible only through a mirrored back, yet completely inaccessible. I've bought knives at other Walmart locations without issue, but Short Pump can't be bothered. This is just one example of the store's overall disorganization and lack of customer service. read more

See all

no one speaks English so no help and the grocery pick place is on sales floor they park carts on sales floor in front of things people can be shopping in store this store is in serious need of customer service friendly revamp this place a DUMP read more

I like this Walmart, I came in here to get some lunch. I am obsessed with their ranch wings and it's located 5 minutes from my work. The lady at the hot food counter was absolutely the sweetest. The wings were hot and fresh, she even give me an extra one. read more

Walmart Supercenter - a view of a grocery store - Department Stores Near Me - Glen Allen, Virginia

​Avoid this place if you value being treated with basic respect. I was profiled by security for wearing a hoodie and "wandering" (which most people call shopping). Even after I proved I hadn't done anything wrong, the guard became verbally abusive and aggressive toward me. Truly pathetic customer service and a total lack of accountability. read more

We ordered groceries online for delivery from the Short Pump store. Out of 27 items, 9 were missing when it was delivered, but we were still charged. It was extremely difficult to get through to someone in the Curbside/Delivery department at the store. We finally gave up and requested a refund online, which was processed very timely. We just moved to this area, we won't be ordering from this store again based on this experience. read more

I wish this store had a larger variety of Beatbox. I've been running all over town looking for the new cinnamon swest heat flavor

This place has gone downhill in the worst way. On the surface it's nice and shiny and renovated, but the employees are absolutely 100% unhelpful in any way shape or form. They lock paint away behind glass doors and then they expect me to walk all the way to the other side of the store to try to convince the customer service desk that I deserve to get access to it. I was shoved into the self service check out by a couple of employees in the register area, then when the self service check out returned a bunch of errors, I got back in line to try to get to a human being at a register. The same employees still tried to make me go to the self service check out and when I insisted that I needed a human run register, I was looked at like I was putting them out somehow. Probably one of my worst Walmart experiences in recent memory. I will try and avoid this place in the future unless I have no other choice read more

I was impressed at the greeter, older gentleman & the great service at the customer svc center and checkout. A handful of years ago, it was not that way at this location. Clearly things have stepped up and it shows. KEEP UP THE GREAT WORK! read more

Pickup process is broken. On three separate tries it's taken well over 30 minutes to get my order. Won't be trying again as it's clearly a trend. read more

It's what you expect from a Walmart. This particular store seems to be in a good area and I have no complaints as it had what they was lookin for. They did not interact with any employees was I did not see any in the isles and went through self checkout. I would shop there again if needed. read more

Staff that could be opening a register instead of being congregated up front talking and laughing for over 20 minutes. Only three registers are open with more than 10 people with carts full of groceries in each line. read more

worst ever experience - all self serve and half of those registers were not functioning walmart is laughing in the face of their customers while jacking up their prices - i could have paid $3 more for the 6 items i bought and had actual customer service at food lion negative 5 stars is rating them too high read more

I went to this Walmart looking for a solution to fix a very minor cosmetic scrape which appeared on my car recently. After much deliberation, I settled on the Quixx System PRS Paint Scratch Remover, the most expensive option. As you can see from the photo I have attached IT DID NOT WORK. read more

Walmart Supercenter - a person holding a box - Department Stores Near Me - Glen Allen, Virginia

See all

I have never been disappointed at this Walmart. Employees are always helpful, store is well stocked, customer service is very accommodating. I'm sorry to read poor reviews, but part of the problem may be timing. They are extremely busy on weekends and before holidays which gives a very different impression from shopping experience if you are able to go during the week. Anyway, I choose a good rating for this Walmart. read more

I don't even know why I stepped foot in Walmart today, but the experience was just as terrible as I remembered. I am a Target girl through and through, but when a popular YouTube guru put out a hair care line that is being sold in Walmart, I decided to stop in to see if they had it in stock. From start to finish, my experience was a mess. The store is ginormous, tough to navigate, not adequately signed, and messy. Things were all over the place and not in areas of the store that made sense. Why are baby items in the front and back of the store? Why is the shampoo aisle so sparse? Needless to say, the lowest prices in the world wouldn't ever bring me back. read more

I ordered something for pickup. When i found out it was the wrong location i was told to cancel and I'll get refunded. Later in the day, waiting for the status of my cancellation, my item was picked up! Called multiple times and no pickup. read more

I wanted to commend a young man, Nick, in Electronics, for his excellent assistance today in helping me make photos. He was knowledgeable and wonderfully patient in making it happen, even though he was about to go on break. I was extremely pleased with the service I received! read more

I did a site to store order for something I needed urgently. I got an email saying it was ready. I went to pick it up, but despite 13 sketchy employees standing around looking half asleep and confused, they could not get me the item I paid for. The pickup area closes hours before the store closes. read more

An employee in electronics with dreads, Ziggy, was extremely disrespectful and needlessly accusatory when I was shopping earlier this week. No apology when I showed him my reusable WALMART tote bag. I don't know what they expect customers to use when as they don't offer hand baskets whatsoever...only carts. It's safe to say I won't be using this wal mart anymore and will be switching to Walgreens for my pharmacy needs. Poorly run store. read more

This is the worst store aside from Hampton, VA. Barely anyone speaks English. And they don't care either. The store is dirty and such a mess. There has been so many times that I have had to search for someone to help. This is the worst company ever. What a joke of a store. read more

I'm giving up on Walmart. First there was the unbelievable saga that resulted from ordering groceries from curbside pickup, which involved a bag of rotten green beans, and the hours of quibbling trouble they caused in order to get a refund. Today, I made the mistake of giving them another chance. I went inside, instead of curbside pickup, and witnessed the very best of third world shopping Richmond has to offer. Sloppy shelves and layouts bordering on abandoned property. It all reminds me of a homeless shelter. How about making some effort? You know Walmart is a huge, rich corporation. They can do better. To top it all off, the item I needed was out of stock. So, idiot that I am, I went to another Walmart looking for the missing item. I got everything I needed, checked out my own purchases, and did not charge them for my time totaling and bagging my purchases. Then on the way out the door, a Walmart employee was posted there, demanding to see the receipts of some customers as they left. Walmart shows Total disrespect for their customers. Of all the unmitigated gall. Never again. That's the last time I will subject myself to this disgraceful failure of a company. Please don't allow these people to abuse you and show you disrespect and disregard. Shop somewhere else. Anywhere. read more

did a online order, waiting in the parking lot for an hour and half, didn't get everything i ordered. i called multiple times over the course of 3 days trying to get a refund but no one answered the phone a single time. i would avoid this location until they hire more people and pay their employees a fair wage read more

Of all the super centers in the area, Walmart has the best prices. But be prepared to wait in long lines during the day and even if you go late night, when the store's relatively empty, SUPRISE!!! Chances are, there will only be two registers open and there will be a long line as well. The only way to beat the line is to do self check out. And lastly, make sure you check the expiration dates on everything. I bought 2 containers of orange juice that were almost 3 months expired! read more

It's Wal-Mart, so.... well, it's Wal-Mart. It's open 24/7, which is important to me. It has groceries. It has whatever weird thing you think you need at 2 AM (I'm thinking about a very small trash can for my bathroom right now). It's dependable. It's Wal-Mart. The folks who work there are probably over-worked and under-paid. People in third world countries working in poor conditions probably made some of the stuff in there. On the other hand, I've heard that even those conditions are better than anything else they get, so some communities really love Wal-Mart. It's a huge corporation. They probably do a bunch of crappy things. But if your cat pukes all over the living room in the middle of the night, Wal-Mart can hook you up with what is needed to take care of things. Also, the no-bake peanut butter fudge at Wal-Mart (and no-where else)-- http://www.walmart.com/ip/The-Bakery-At-Walmart-Peanut-Butter-Fudge-No-Bakes-18-Oz/14711323 Are freakin' amazing. It's true. read more

This is the dirtiest, slowest, worst Wal-Mart in the history of small business killing corporate department stores. I only went because I was a tag-along with friends looking for late night supplies but man do I regret it. I honestly had to go home and take a shower with the feeling of filth and grime that I left with. Funny though... I coincidentally wore khaki's and a blue shirt... apparently that's the new uniform at Wally World. Be careful. read more

Customer service is awful. Thanks ONLY to the one guy at the self check out that told me to have a good day, other than that, we asked two separate women for help and they were so lackluster in their responses. Did not point to where we could find what we were looking for. Thankfully I'm only visiting the area cause this definí wouldn't be my regular spot to shop. read more

Honestly, this is another typical Wal-mart. Overcrowded aisles and some low prices. However, at the location then what I have experienced within other locations is the non availablity of the workers. I had to walk around for a few moments beforw being able to find a Wal-Mart employee to ask a simple question to. But other than that, its what you expect from Wal-Mart as far prices and since this particular location is open 24 hours makes it worth it for a late nite run. read more

A typical wal mart. At times, aisles can be cluttered and dirty. Service has been decent when I've needed assistance.

Quick stop for some ink cartridge for work. Always in and out. I use self check out. It's fast and easy. I feel bad sometimes. Thinking self checkouts. Cuts jobs. But it fast. read more

My one star review is based on customer service. I asked an employee where I could find a particular item..her response was, "I don't know." She didn't offer the help or ask someone else. This isn't the first time I've gotten the same reply while trying to find something. I will not be returning to this store. read more

I was on the phone waiting to get a hold of an electrics associate: while the audio voice keeps saying over and over again 'I'm looking for an associate to assist you.' No one ever assisted me. I was trying to figure out if my order ever got done since I never received an email: even though it was supposed to be done hours ago. Horrible customer service, never really clean when you go there, and just no associate presence or phone presence. read more

Walmart in Glen Allen store employee Anita at self checkout was violent to customers. We self scanned two items but need to cancel one. Though it was not crowded, no one came to help us. We waited for at least 5 minutes, then decided to put one item back to shelf and self checkout another item. Before we were able to checkout (we were at the checkout area), Anita came to us to accuse us did not complete the checkout at the other location (where we could not receive any help in checkout). She tried to grab our item aggressively and also forced us to give the item to her. As a customer, I was very confused as why she acted so aggressively for NO reason! Since then, we talked to the manager who promised to talk to Anita about the right way to treat customers. I really hope they will have the conversation but I have no confidence they will. Anita's behavior was awful!!! I have never met any store clerk behaved so badly anywhere else. Store manage - if you read this, please do address the issue as I am sure we were not the only customer that she treated badly. read more

WORST EXPERIENCE EVER!!! My friend ended up contacting corporate because she got hit with a pallet jack full of boxes!! And she recently had surgery so the pain she experienced from that may send her back to the hospital!!! Look out walmart!!! read more

I was insulted by a manager by the name of Mina (he would not give me a last name and was not wearing a name tag). Three of the four self checkouts were closed. My wife and I waited in line for our turn at the self checkout (the other people in front of us completed their transactions just fine). We then started using the self checkout. After scanning a few items, one item seemed to not register and the "wait for attendant" screen popped up. There was no attendant nearby, so I went for assistance. A worker sent a manager (Mina) over. He said that the self checkout was closed. I replied that the green light was on and that others had checked out just before me. He said that I was wrong and that it was closed. I then showed him that the screen already had all my items scanned. I also showed him that all the "closed" registers had big red screens and red lights. This self checkout had a working screen and a green light. He did not apologize and seemed disgusted that I was "bothering" him. I asked him why he would treat a customer the way that he did. Why would he not just fix the problem? Obviously another worker forgot to shut down the self checkout. But why would that mean that the customer would be treated with contempt and disrespect? He was downright rude, looked away while I was trying to explain myself and basically treated me like dirt! And get this - I asked if he was a manager (just to double check). He said yes - he is a manager in "customer service." This so called manager really needs to be retrained on how to treat customers with respect. Some "customer service." read more

Called this store this morning to place an order for 800 donuts. After 20 minutes of the waiting for the customer service person to TRY passing the call to the bakery, I asked to speak to a store manager. She said they were in a meeting. I asked how she should handle this and she didn't know. I suggested she walk to the bakery and see if she could find someone for me. Needless to say, I hung up. read more

If I could give zero stars for shopping environment, I would. It's the end of July and it's 96 degrees. It was so hot inside of the Walmart. I was sweating like a pig. The place is disgusting and is a waste of time. This is the first time I've ever felt that way and I've come here various times. If the air isn't working, the place needs to be closed. Pure and simple. read more

Customer service sucks, employees don't know how to run the registers, so things are double charged and then can't even change the receipt paper to print me a recent. Including a aupervisory...spent 15 minutes just waiting for them to give me a reciept...which I still didn't get because they couldn't find it in the system. Everyone I go to this Wal-Mart something goes wrong and I spend way more time trying to get issues solved than shopping. read more