Aside from the elder gentleman who checked us out at the main registers, staff here was not very…read morehelpful. The young girl at the register in the electronic section was particularly unhelpful. This store is great if you need basically anything which is awesome but I won't return to this location ever again because most of the staff needs training in basic customer service.

The auto department is worse then the aDMV . Nobody wants to answer the phone . I booked one line…read moreand had a 8 o'clock appointment. I sat in my car and now one approached me. I went inside and asked if anyone worked here? The mechanics said he did but didn't work until 9'am then the Manager showed up and he told me to go Back to my car. After another 25 minutes someone showed up. I am sorry but this has bee the worst customer service I have ever experienced and it is not acceptable

I was driving by and needed a restroom. I spotted this Macy's, so off I go. As I drive up, there…read morewas plenty of parking. The area looked and seemed to be safe, no red flags. I walked into the department store. Quite nice inside. Bright lighting, open feel, gorgeous clothing displays... all around department store shopping vibes tilting. As I was searching for the restroom, everything was so beautifully displayed and arranged. So much so, my attention was momentarily diverted and the urge to stop and browse came up. Shoes, accessories, handbags, clothes, costume jewelry... that was just half of the first floor inventory. Pricing was competitive retail, not outrageous. Right up there with Amazxx. Way better quality. But gotta say, the restrooms were awful. Outdated and sad to the point that it didn't look clean. Mood buster. Juxtaposition to the interior shopping floor.

The pick up/ return counter needs more cashiers Took 15 minutes in line to pick up my order…read more The restrooms need a major remodel!! Sure was hot in the store. No air.

Won't honor returns with ID and proof it was from their store. They were rude and unhelpfulread more

NOT a good shopping experience…read more Just a train wreck, every aisle was packed so full of stuff it was just falling off the shelves. So over packed, most resale and thrift stores are neater and cleaner than this Marshalls. I've been to maybe 6 or 7 different ones and this Salinas store is a mess. Is there a corporate? And if so why aren't they looking here? Why are they looking the other way? We get the part that you're choosing from a weak work pool and you get what you get but why stuff your shelves and clothing racks? Do you only stock once a week? Okay, I've spent enough time on this review. Last words...probably never again.

North main Ross. Over years noticed management is so unfriendly and rude which feels like it is…read moreresulting in bad customer service and horrible judgement to honest customers. overall experience is very unwelcoming. Compared to many other rosses this one is the most uncomfortable to be in . As a shopper who has worked in retail over 12 years ,this team under the obvious management of store would suggest keep emotions at home and teach associates to do so as well. Nothing positive changed on the outer view so decided to review.

Always find great deals with all the mark downs. The staff there are so busy and are so friendlyread more

Employees from electronics to the front end cashiers need to get training in customer service…read more Employees are rude and don't want help customers. This Walmart is a joke. If employees don't wanna help customers then work. The employees should honor price matching. Target has better customer service and will honor price matching regardless of how low is the item. Target store prefers to price match items than customers. Walmart prefers to lose customers to price matching. What to keeping happy and customers is always right. Walmart employees from end self checkout/cashiers Susan and Lisa are great examples of having great customers service and agree they get recognition and a pay raise. LP Faith is another example of great customers services. This 3 employees (Lisa,Susana,Faith) always great customers and are always willing to help customers.

This store has it all. So much fun shopping here. Sales staff are so friendly and seem to know…read morewhere everything is. And if they dont know, they immediately pull out their little phone to see where it and and how many are in stock. They have everything you could possibly need to fill up.Santas sack. Its my one go to store for all the Christmas gifts i need.

I was looking for some new Levi's pants. An employee named Michael went above and beyond to help me…read morefind the right size, style and color I was looking for. He even showed me where the buttoned dress shirts and belts were. Five stars for Michael

We had a very negative experience yesterday at the JCPenney salon…read more It wasn't the salon itself... But the provider Adrien/AJ. I hesitate in writing a "negative review" because.... it is not my desire to hurt anybody. But I think that our experience needs to be shared. I dropped my 21-year-old off to have her haircut. She has longer hair and was looking for a simple cut- no layering... just a clean up. She had specific pictures in mind that her hair could potentially do . When I came back near the end of the appointment, ... The first thing I saw was that her bangs were cut much higher than she had told me she wanted. I asked her about that while AJ/Adrian was still working---- I said: "wow your bangs are short-- you went a lot higher than I thought you would go". I could see the concerned look in her face-- So I zipped it from there. Not only were they shorter, but they were very blocky with absolutely no blending done . They just had a blocky chunky- flip- forward movement. The back was not anything close to looking finished either. I asked him about the point that her hair came to-which was off-center. She was trying to be positive and said, "that's what I asked for"----- but I could see it was a jagged offset point. It looked like a craggy shoreline. There were also stray long hairs here and there in the front angles. In addition to not blending the bangs into the corner/temple-line of her hair--- He cut the bang wedge very deep -- instead of the wispy Front bang she wanted. So it just went from a chunky bang- to long front temple corner pieces --- not graduating at all. It really looked bad and blocky and totally unblended. This haircut cost us $60. I went ahead and tipped the $10- I should not have tipped him... but it was habit. And I hadn't really looked at her hair yet to see just how bad it was. We did that when we got home. It was really heartbreaking. In the salon, I didn't have the heart to critically look at it because she was already upset... But trying to hide it. Two hours later we found another Stylist who was able to blend and thin the bangs into something that made my daughter very happy. It looked so much better!! In addition to the bad haircut we got by Adrian/AJ..., I would say the negative energy that came from him towards both my daughter and myself when I showed up to pay... was palpable. When we left the salon- I asked her if his energy had been so negative during the whole appointment. She said, "yes -- it felt very tense". The poor quality of cut felt 'spiteful' to her. Not sure what is going on in his life right now, but I would avoid him for the time being. On a side-note ----, the savior-stylist's name was Jasmine Tamayo at "Jasmine Loren Salon And Blowdry Bar" -- She was so empathetic, and saw us immediately. She was ready to put the apron on my daughter to 'fix it" ... But immediately read her body language that she was not ready to trust her because of what had just been done to her hair. So she put down the apron and just chatted with her. Jasmine gave us advice about how to move forward and what could be done in the immediate. She won my daughter over and gained her trust. Not only did she fix it, but I would say it's a style that my daughter might lean towards-- with a longer bang. Her blending skills were off the charts. On top of this, she only charged us $10 to do a bang cut. Of course I tipped her more than she charged. If you want a great haircut... Go see Jasmine Tamayo at Jasmine Loren Salon And Blowdry Bar. I'm heading over to write her a positive / glowing review. She's the BEST!! (831) 998-7570

Yet another Khol's, I love this chain store…read more I really wanted to make this a 5 star review based on the fact that I ALWAYS leave with wayyyy more than I need - seriously thought the customer service/ return staff is insanely awesome! What makes them so awesome you ask? Well, whenever I am returning something or in my case a lot of something's (lol) the staff is willing to work with me, so I don't end up on losing my khol's cash, and they'll even be honest with me, instead of just letting me unknowingly return something. Why not 5 stars you ask? Well, I've had maybe 4 out of 5 experiences with an associate that were not so great. Everyone eventually experiences what it's like to work in a customer service job - where the ol' saying goes that "the customer is always right" But hell I don't always want to think I'm right, I just don't want you to argue with me about a sweater in one spot or another. Overall, I am a fan of Khol's and found a great deal on a Nike Mens club fleece pull over hooded sweater. Khol's has great deals and fair prices, I'll continue to shop here - thank you

I started my way to the Levi's section because they were on sale. I asked an employee she suggested…read moreI check Jr's for more sizes. Anyway, I came back to the Women's Department and grabbed all the jeans I could find in my size (6) pairs. I headed to Fitting Room and there I heard a woman yell out... there's a woman with a cart full of jeans??? I was shocked that an employee would yell that out into the Fitting Room to another employee??? I was like... is she talking about ME! Mind you I only took (2) pairs to try on. I was troubled by the comment thinking to myself does she think I'm stealing all these jeans... I had a small black bag that only fit my little wallet, phone and keys... not POSSIBLE!!! So, I head to the register, and the lady there says oh you found all your jeans??? I was like YES, they were referring to ME. I have been a Kohls customer for like 15 years or more and I use my Kohls credit card every time! I am disgusted by the fact that employees think everyone is in their store to steal??? No, we are NOT! It's DISRESPECTFUL to announce such a thing and if you are so concerned maybe your store should invest more on security. Also, that employee needs to be spoken to because she could have been more discreet/responsible about the whole situation. This store is rude and they NEED more CUSTOMER SERVICE TRAINING!

Ross has a lot of stuff and a lot of the time ever thing I need from clothes to gifts they have a…read morebunch of good thing there almost my hole wardrobe is from Ross really nice quality store to would recommend only not five stars because very expensive but other then that great store

I have been shopping here for decades even though I live in another town now that is farther away…read more But the amount of merchandise here is really good. All I have to say for today is that no one seems to be sweeping up or cleaning up the outside. I have never seen it so dirty here, pee left by homeless against the outside walls, sweets and gum wrappers tossed all over the gutters , blowing around in the wind, some plastic clothing hangers tossed outside, maybe from a ripoff, it looks like an old abandoned building on the outside. Doesn't the management have any pride of appearance?