Mariam she was working as a customer assistant not helping rude and lack of customer services employees need to learn how to deal and talk to customers so rude and not helpful at all read more

Curbside pickup was confusing, super slow, and unorganized. The people I talked to on the phone were pretty rude as well. I was really disappointed. Nice customer service and even tone of voice goes a long way. read more

Currently standing in the beauty aisle waiting 10min for a associate to open the case! This is insane!

So I must admit....I'm more of a Target person. But there have been times I've needed to go to Walmart and this is the one I like (or liked) going to. Until Saturday that is. I had a family tree project I needed to complete and needed to print a few pictures. Since I was at Bev Mo I thought I'd go to Walmart right across the parking lot. It was 9:45am on a Sat when I got to the photo center. There are 4 machines that you can order pictures on, two where you can print pictures right away and two that are for one hour. NONE of the machines were working. I looked around and asked 5...yes 5....different Walmart workers. None of them could tell me why the machines weren't working and instead said the lady that ran that department would be in at 10 if I didn't mind waiting. So I waited.... About 10 minutes after 10 the lady walked in. I gave her some time to put her stuff down and get situated, and then asked her why the machines weren't working. The attitude from this woman was unbelievable. She let me know that she had just gotten on shift (no sh*t) and that she needed to figure out why the machines weren't working and if I could just give her a minute. Okayyyyy..... 10 minutes later....they still weren't working. When I inquired yet again I got more attitude. I decided to walk around and get a few things I needed. When I came back....they were finally working. The issue....the machines just needed to be turned on. Are you kidding me? It took 6 people and a whole hour for someone to realize they just needed to be turned on? Don't you think that's something you should do when you first open? OR if the machines aren't turned on until 10 then shouldn't there be a sign? I mean I know its Walmart but GEEEZ! I should have given up the first time I got attitude like the guy that wanted to do a whole photo book....bet it would have been nice to get his business huh? read more

I want to many Walmart's trying to find this specific item. The Walmart in Simi said they were in stock. I asked 2 employees that directed to register 6 where they keep all the collectible cards right next to the register. I saw the cards but not the specific box I was looking for so I asked the white lady if they had the mystery box. She rudely said "I don't know what that is and I can't help you if I don't know what it looks like". She's literally standing right next to them and didn't even bother to look to her left and look for one second. read more

I am so upset because I purchased clothing on line from Walmart and when I needed to return one item, I was told that I had to pay the shipping costs. Apparently, the items came from a third party. Walmart should allow customers to return ANY and ALL items to the store. There are too many other discount stores so I will be taking my business elsewhere. BUYER BEWARE!!!!!! read more

This store is complete garbage customer service and disorganized. I called their number online to simply make an appointment for the Vision Center, only to be put on hold for 30 minutes and transferred between 6 different people, each clueless what the Vision Center even was. Finally asked to speak to the manager, only to have her say that they can't transfer me and I need to call another number. What a waste of time. Manager was extremely rude and hung up when I suggested that an option be added to the phone tree for the Vision Center. Since they don't act like they want my business, I simply won't provide it. What a joke. read more

This review is for customer service and auto center. What used to be great now sucks. Wait for oil change 3 hours when employees were standing around and bay was empty. Went back a week later, same thing. Least expensive place for oil change but no longer worth the wait. read more

Walmart is the mother of big box discount stores. In fact, it's less like a retail store and more like a small community, complete with a restaurant, eye care center, pharmacy, car center, gardening, hunting and fishing supplies and even RV parking. They have a little bit of everything but not a lot of anything. In fact it's big enough to have it's own zip code. If it had a few rides, they could call it Wally Land and charge admission. Along with the Great Wall of China, it may actually be visible to the naked eye from space. When I die, I want to be cremated and have my ashes scattered at Walmart. That way my kids will visit me twice a week... I was reluctant to start shopping here because I prefer to shop locally and support smaller retailers, and in fact I still do. However there are times when you simply don't have the time or money to run around all over town to round up the stuff you need. If I urgently need something early in the morning, or late at night, 7 days a week, Walmart's the place. The Simi store is arguably one of the best examples. There are usually lots of people there, but I've never had an unusually long wait for service. Employees (and there are many!) seem to be everywhere and they have been both friendly and helpful to me. The layout of the store is much more logical than the Porter Ranch store and finding things is pretty simple. I've bought Goodyear tires here for my van and the price was excellent and the service was very quick and professional. I also love their sporting goods section, where they have a wide variety of items, both from discount manufacturers and quality name brand suppliers. Their grocery section doesn't have a large variety like a full-blown grocery store, but they do have enough basic staples to stock your kitchen with. The grocery prices are about on par with mainstream grocers like Albertson's or Ralphs. I also enjoy their gardening section, which is usually neat and has great bargains on lawn furniture and decorative plants. One word of warning about Walmart. You as the shopper need to be extra diligent as a lot of the discounted items are pretty cheap and low quality. Remember caveat emptor and if an item appears too good to be true, it probably is. You get what you pay for so don't expect to pay $9.99 for a camp chair and expect it to last more than one summer. Although Walmart offers the cheap Chinese stuff, they also have higher quality items, so ultimately you have a choice. In other words, don't blame the store if your item breaks after a month. Be a smart shopper and buy quality merchandise wherever you find it... read more

This place is ridiculous. I find it odd that an employee of ethnic background would act as if I, a consumer of ethnic background, is stealing. I understand you, ROXANA, have a job to do but would it kill you to exert some discretion ? I almost forgot why I do not shop at Walmart but low and behold COVID 19 has left me no choice. I'd rather pay double prices at another store or wait a week or so from Amazon than deal with this type of behavior. Pathetic. read more

If we can't try clothes on and we can't return them what's the point of even coming to get bathing suits or clothes here because one size doesn't fit all. read more

Went to walmart got over charged 20.00$ drove back there to get refunded and a lady pointed me to a large line with only one person behind. I ended up leaving. without getting refunded. overcharging should be fined for the inconvenience it causes to customers! read more

I would give zero stars to this store but it is not an option. Employees are rude, manager on duty just as rude. My friend was carded for alcohol which I get, but they refused to sell it to her without carding me or carding my son. He is 14 years old and all I had was freshman ID. They still would not sell it because they did not want a high school ID as proof. They wanted a license which he does not have. We walked out and gave our business to Bev Mo. Since the other one shut down this place has gone to crap. read more

Auto service at this location is a mess. They've got no idea how long a job will take and no idea how to do it right. Went in to get a battery changed....and added an oil change to service order. 1) I knew that I needed a battery. (AAA had tested it when they came out to start the car), nonetheless, the girl on the counter insisted she would not sell me one until her mechanic tested it. Apparently my service time was extended because the shop didn't know which battery to install....so they just waited for the sales staff.. I had to intervene and tell the sales help to send the battery I wanted out to the service floor. 2) Pushed to up-sell an air filter...told her no that I had changed it only a few months ago. Seemed unwilling to take no for an answer. 3) When I received my car back (1.5 hours, not the 45 I was promised), it was hard to start and idled rough regularly missing cylinders. On opening the hood, *both* battery cables were loose, and only finger tight. Had to hunt down the mechanic to remedy this...all the while insisting that it wasn't *his* fault. (seriously? He's the one who changed the battery) 4) Got about 1 mile away from the store when the check engine and other trouble lights came on. Was already late for an appointment, so I did not return to Walmart. The next morning I took the car to a local auto parts store.to borrow an OBD II reader to read the trouble codes. Came up with "engine too lean" & "mass flow air problem." Eventually sorted this out with another trip under the hood. Despite telling the auto center staff I did not want or need an air filter, they'd obviously checked it anyway... ....because one of the filter box latches was left undone, and the hose from the crankcase to the air system was hanging disconnected (one needs to disconnect this to get the filter box lid off.) It certainly was not that way when it arrived at Walmart. And led to the trouble lights (and poor performance). 5) Apparently Walmart''s mechanics can't be bothered to reset the "service needed" light when they do an oil change. Lazy and/or sloppy. Do yourself a favor.... The pennies you save by taking it here will be repaid in all sorts of wasted time, and having to get others to do the jobs right. read more

Well, as hard as may be to believe, I have never been in a Walmart store before now. I can't judge customer service or such relevant issues. I was amazed at the wide and wonderful selection of merchandise. I did not like the grocery section at all. Second rate produce and Chinese imported foods didn't appeal to me at all read more

The vison department should be shut down. I got glasses with them and have had nothing but trouble. The measurements are off on my progressive pair... they had to fix it, they are killing my eyes and they keep saying they just need adjusted.....THEN, I took my son's glasses in to be tightened. Cleaned them before I went in as kids glasses get dirty and I didn't want to be embarrassed. The only thing on then was fingerprints. When I left there was a huge deep scratch. They blamed me and wouldn't fix them! Don't use them!!!!! read more

Walmart is crap. They aren't taking returns unless you have your receipt!!! Even with Walmart's policy, they have a piece of paper saying they won't take your goods. read more

Completely awful went to get copy of my keys and not only did I have to go back 3 times for it they still don't work. They also broke my original key to where I'm locked out my car. I went one final time and they didn't have any in stock. read more

Parking is super packed. There is plenty of parking but it is far away from entrance. It is clean inside, they have some groceries and produce. Mainly is store merchandise like a regular Walmart. The aisles are nice and clean. Plenty of baskets, I could not find the little hand baskets. The lines were super packed. I just went to self check out. It was fine. The Walmart is kind of hidden, off the freeway 118. read more

So ridiculous that they lock up all of their cosmetics. Really? You need to keep 99 cent nail files behind locked cabinets? Not only do you have to wait for someone to unlock the cheap cosmetics, but then they take your item to the very front of the store, as if you're not trusted to walk it to the cash register yourself... what a joke! I won't be shopping here anymore. Target doesn't treat their shoppers like criminals. And reality check.... everyone probably steals wayyyy more expensive items throughout the store during the self checkout process anyways! Also, every time I come they are "out of bags". Seriously?! I'm willing to pay 10 cents for the stupid bags but now you're always just out of them? There are much nicer places to buy the same exact things in Simi. read more

What hasn't been said about Walmart? Look, I know it's politically incorrect to shop at Walmart, but I don't care. They're dirt cheap, and they usually have what I want in stock, so I ignore the obvious to get my "deals." There is no cheaper, and since I'm not rolling in dough, I shop here for as much as I can, and that's that. Yes, the lines are ALWAYS long, or at least, they move slowly, but it's part of the "experience." My favorite Walmart was the Supercenter in Scottsdale, AZ, but I don't live there anymore, and I have to settle for stores like this one. We used to go to the Supercenter really late at night......nearing midnight. It'd be nearly empty, and because of its size, it'd take forever......but it was fun. We'd just wander and take our time......and NO lines. You just had to be careful not to fall over the zillion boxes in every aisle as they would re-stock at those hours. We didn't care. Ahhhh, those were the days. As for THIS Walmart and the one on Fallbrook in West Hills, I tried to cash my paycheck there, and while they falsely advertised that they perform that service, it is sooooooooooooooo NOT TRUE. They call somewhere to "verify" some information (they don't tell you what...or why), and invariably, the answer comes back, "Sorry, no, we can't do THIS transaction." When I asked to speak to whoever was on the phone, both of them just talked in circles, never telling me why not. I witnessed this happening to others, too, and they were just as irate as I was. And that, my friends, is why Walmart only gets 3 stars..........they coulda had the BIG FIVE if they hadn't misrepresented their services........and not even explain it after all that. That's just BS to me. read more

Black Friday or should I say Thank You Walmart for making all of your employees work on Thanksgiving day, and into the night, and the next day and again and again. What a NIGHTMARE. Who thinks this stuff up? If you were there you know what I mean. There should be a law against it. Hundreds of people waited in lines just to find "Limited Quantities" too bad we're so sorry :( you ain't gettin it. Many people with wristbands that had waited for hours didn't get their cell phones because the unknowing staff just pushed the display carts with the phones right into the middle of the isle at 8pm for the second event instead of taking them to the place where the people with the wrist bands were waiting. So no one in line with a wristband for that item even got their item. oops, you lose! An entire group were directed to the wrong line for the Lap Tops and waited for hours only to find out when it was too late, they already handed out the wrist bands. Too bad. Oh we're sorry. There's nothing we can do! I was looking for a specific item and was misdirected to four different locations never to find the item even though I had the ad in my hand. I went to the manager in the front of the store and said this; " this item does not exist". He replied "That doesn't surprise me". I am not kidding here, that really happened. In my opinion this is one of the worst managed stores I have ever seen in my life. No one knew where anything was, or what the heck was going on. There were balloons all over the store supposed to direct us to the item but it nowhere to be found, and in a completely different department. Apparently to me the employees were not briefed of anything. Talk about delirious! They were tired. But hey all you people, you shopped there didn't you? Well, you could have boycotted it and made a statement with your dollars but no. Forget Thanksgiving, we want to shop shop shop! Like Lemmings to the sea are we. I admit I was there too. read more

This place is the Jungle City of Stuff and Lag. Your basically have to fight for basic customer service especially for online pickups. If not, be prepared to pitch a tent or an RV waiting 10-30 mins for someone who cares. They recently remodeled the place to class things up,but failed to update their checkout PoS system from the literally Windows 1998 era. If you want Modern Service, go down to Target. If you want Fight Club, park your trailer here. :) (Inside joke if you been to Walmarts in the Deep South) Online returns is no joke. -Happy Camper read more

Richard in the vision center was awesome! He helped me set up a same day eye exam. Also, I will definitely come back for my future eye exams. The doctor is amazing! read more

This must be one of the most poorly stocked Walmart's i have seen. They are always out of stock on many items. The staff are hit & miss. If i see any specials advertised, i invariably end up having to go to the porter ranch store, which is far better stocked. The garden center has gone downhill also. Half the stuff is not priced & i haven't got time to take every plant inside to find a scanner. ( a lot of which are broken). There isn't the variety that they used to have, & someone please tell whoever works there to water the poor plants. I'm sick of seeing so many dead plants due lack of water. It seems that this Walmart is an after thought as regards new stock. So why have i given it more than one star? Some of the staff are actually friendly and helpful, & when they do have stuff in stock, some good bargains can be had. I think the management of this store needs to improve a lot. read more

Very unprofessional, I came over due to the incorrect info provided by the Walmart store!

They ring things up wrong by scanning things twice and then you have to waste over 30 minutes of your damn time standing in the customer service line to get your money! This place is a shit hole with slow employees and a lack of customer service. The only reason they stay open is because they hit their budgets by over charging people and no one wants to wait to get their money back !!!! I will go spend more money at target ! read more

Lazy employees. Couldn't even get off their asses to check if they had something in stock. Is it really that hard to find someone to check real fast? Guess that's why they work at Walmart.... read more

Okay, so I don't expect Walmart to be glamorous, but alittle clean maybe? please? I still will shop there but it just feels gross the whole time I there. I don't really want to put down the employees because it really just depends. There are many helpful people there and there are many people that just look obviously unhappy to be there, which in turn can ruin my experience. I just don't think I need to drive to Walmart when I can go to Target and enjoy my entire time there (and not rush out because I feel dirty!). I will spend the extra 25 cents to shop in a cleaner store, thanks. read more

So as for me I have not had a bad experience at this Walmart at all! The people are somewhat friendly and the ydont second guess ppl, which I wouldnt reccomend all the time but hey Ive been out of retail for a while and if thats what it takes nowadays to get a good review or 5 stars than so be it. I do recall one somewhat bad experience so i knocked down my 4 stars to three, the Kodak machine was broken for a while and the ppl working the photo area were not that helpful, but thank goodness for friendly customers they helped someone else out. I just witnessed the poor multiu tasking abilities of an employee and the lack of quality in the memory card reader. Thats all for now. read more

Hmm I can understand the other 1 star reviews but I always found what I needed here and the store was easily laid out to find what I needed in a flash. Yes there are alot of crying babies w/ inattentive parents.. that's what a plastic bag as a gift is for! haha anyhow Walmart has been getting alot of slack lately and well honestly if it's such a bad store why do people still shop there ? Great selection and always that grandpa that says hi to you as you walk in.. NOW this place is in the same place as my other BevMo reviews and while has parking it is usually Full !:( Guess Wal Mart is making $ despite all their heat they get lately read more

I've been shopping here for the off-things over the years. It's Walmart. You come here for the low-prices. If you're looking for help, you probably won't find it here. Only come here if you know what you want, and are trying to get out ASAP. You can't beat their prices, but it's a big-box store and nothing more. If you're here trying to save money and you're doing it on a service, you're doing it wrong. read more

Hate the fact that you cant go into walmart and be looking at something because the employees are just there looking over your shoulder the whole time and especially when you have money and they thing you are going to steal something when you have no intention of doing so especially when you have a full cart of stuff that you are going to buy and they send a guy to keep on eye on you throughout the store and dont let you shop comfortably and the guy just makes it so obvious and then trys to play it off like he is buying something they are little shit heads read more

Ordered online for pick up in store and it said my stuff should be ready at 1:30PM. I never got an email saying it was actually ready but showed up around 5PM and it was not ready because their computer system had been crashing all day. There was no wait at the pick-up counter so that was good, but since my order wasn't yet filled the employee had to go out on the floor and fetch it for me. The whole reason I ordered online ahead of time was to make sure no one bought the thing before I could get there. Complete waste of effort in that regard. Employee was very friendly and polite and I did find other things I needed to buy before I left. I would stop here again but I'm not sure how well the order-ahead thing works... read more

Many things i can find which is the ONLY reason I set foot in this store. Otherwise its horrible there. Once i went in and pled a cart out and accidently bumped this womans cart. She got so angry because i didnt aplolgize rigjt away. I didnt because as we both pulled out our carts, we bumped each other. She wanted to fight me. I couldnt believe my ears and w Eyes.. was this really happening in polite society? I ignored her and walked away. She said more frightening threats.. I came across her again i. One of the aisles and she started in again. UNREAL! This time I went to report her to manager. They were nice but couldnt really do anything. She eventually left. So that story had to do with anothwr customer but now I can only imagine something like that happening there. Other bad experiences didnt compare to that one, they are just about their really bad service. The staff are in a hurry, blunt and flat out rude! This is just generally at the registers. Recently I called to ask if they carried something in stock. After being passed around three times, again even on the phone, the workers were fast, blunt and rude! All at Walmart Simi near Madera. Must be horrible management! read more

The worst!!!!! As mentioned all the cosmetics are locked up now like they are a controlled substance. People stealing stuff. Gosh that was never a problem a few years back. Wonder what changed. Tried to find someone to check stock on a rug. She acted like she couldn't speak English until I mentioned one of the high managers that I know then all of a sudden she was friendly and clear when she spoke. This store is just a joke. They have scanners that say they have stock and then don't order more because well guess the four rugs it said that had in stock were stolen. I guess we have to keep ordering from Amazon. Don't want to but being forced to. Soon their will be no more shopping. Maybe Costco will be around for a little longer. Maybe. What is happening? California used to be such a great place. Simi was so different ten years ago. All going away....... read more

Their tire center is the slowest ever. I've been here since 8 am. It is now 12 and they have not even gotten to my car. They have no idea what they are doing. They told me an hour and half. Thry told me at 10 am 20 more minutes. I'm still sitting here. Hired qualified people, Walmart. This is ridiculous. Way to waste my Sunday, when I could of been with my family. read more

It was a nice surprise to see so many employees working to make the store look nice. Which it did. It was just sad because out of the probably 20ish employees i came into contact with the other day and i was there about 2 and a half hours. Not one greeted me, smiled at me or asked me if i needed any help. Although the gentleman with the white beard checking reciepts at the door was extremly friendy and thanked me multiple times for shopping at walmart. read more

I'll precede this with the fact that I enjoy a good trip to walmart,but my expectations are to find things myself. The last few times i've called this location to help me find products in stock, I've been on hold for 30-min ea. This particular time is sending me over... I'm actually on hold as I type this, for the second re-dial session. I just need someone to go over and look at the products and tell me if they have one type, in particular. After a few passes, I get to a guy who's knowledgeable about the gear. He tells me he'll check and puts me on hold for 30-minutes. I'm trying to get back on the phone with him as we speak. ... 5 call passes so far on this one .. finally talked to the guy who was sitting at the section and got answer. 45-min total time on this call. It would have been faster to drive the 15miles and check myself. read more

been a fan of this store up intill i had a prob with a purchase,saw something that was a buck,so we got 6 of them no big deal,right, when we cked out the price was higher hmm,so. we,asked the gal that was working, and she said brb,2 min later she comes back,and says your right,they were in the wrong spot,and talked to a manager,he said we can oner 2? seriously? and yet not give the rest of the 4 its not like there gana loose money on a sale,but,comeon, other stores well oner w.e things that are in wrong place,and YET,walmalt,just lost a customer!!! read more