Self checkout closed, no express line. Long lines. Listened to store manager talk to another lady and was very rough. Don't go here if customer service is important to you. They don't care read more

Without a doubt the BEST Wal-mart I have been in! Very clean inside and out--Especially the bathrooms. Isles are spacious and litter free.Merchandise is fully stocked and orderly. Personnel are friendly, courteous, and well informed. I drive out of my way to go to this Santee Store ! read more

This walmart was fine. The parking lot is a little difficult and getting in and out of it. But overall its clean and not so crowded store. read more

Had an online order, was told by the 1800 customer service number to call the store to figure out what's going on with my order (even they don't know what they are doing). The lady who answered the phone was in a rush and acted like it was a complete inconvenience for me to call the store. She gave me a number to call for pick up orders. Called that number, the lady who answered that phone, same thing. Total inconvenience to call them and they don't want to help. She says she "couldn't help me". Walmart should give all their employees classes on how "customer service" actually works. read more

Standing in line at customer service. 1 clerk 8 people in line. I Asked 2 ladies to help or get more help, they said they couldn't help smh. When a company is as big as Walmart, I supposed the importance of customer service doesn't matter. read more

Great place to shop when they are fully stocked! The supply chain has gotten better... read more

My mom who is disabled in her 80's was humiliated and could have been severely hurt because of this incidence. Two managers at this location, Kevin and Dan, know about this incidence and yet they have not responded to our request to make a formal complaint against Nakita, the employee. I was also told that Ivan, the head store manager, would be told but he hasn't responded either. So I reached out to the corporate office and after taking my complaint a week ago, they haven't responded either. So it appears that no one at Walmart cares about how this employee treated a disabled elderly woman. This is what happened. My dad was shopping in Walmart in the Santee location while my mom waited in the car. Suddenly she desperately needed a bathroom. She couldn't get to the walker in the trunk by herself but thankfully there was a shopping cart right next to the car that she was able to lean on as she walked to the bathroom; she can't walk without assistance. When she got to the bathroom there was a long line of woman waiting for the bathroom. My mom had diarrhea and it only got worse as she headed for the bathroom only to find the long line. So, she decided she had no choice but to go into the men's bathroom but before she could, Nakita (name may be spelled wrong), the employee, stopped her and said that she couldn't go into the men's bathroom and that she'd have to wait for the ladies. My mom explained it was an emergency and that she needed the bathroom right away, but Nakita continued to argue. My mom headed in regardless and Nakita said "you can't take the cart into the bathroom." My mom explained that she can't walk on her own and needed the cart to walk. So my mom headed in to the bathroom, but because Nakita had tried to stop her, she didn't get to the toilet in time and soiled herself. Then while she was in the stall, Nakita came in and took the cart out of the bathroom. My mom reminded her from the stall that she was disabled and needed the cart to walk, but Nakita ignored her and took the cart out anyway. It took some time for my mom to get out of the bathroom without the cart she needed, but she used the sink to lean on to walk most of the way and then leaned on the door as she asked for someone to get her a cart. This was very embarrassing for her as everyone in the woman's line had seen and heard everything, she soiled herself due to the delay, Nakita took away the only thing that she had to help her walk, and local and corporate management have not responded to our calls in hopes Nakita would be talked to so that disabled customers aren't treated so poorly. read more

Where to start... lots of carts along handicap areas, when I asked to speak to a manager about the issue I was rudely told they've been short staffed. I told them if carts were still there when I was done I wasn't going to be pleased. Sure enough carts are there and had friends added. Didn't appreciate the brush off and rudeness at customer service. Had I been rude I would have understood it, but I was polite. Called and spoke with Debra, explained the issues. She apologized and said she'd get someone on the carts. I'm still sitting here ten minutes later... guess what is still here??? Yup.... carts! And I'm Not seeing any get sprayed/cleaned prior to going back into the store. read more

Walmart - Shopping carts..... - Grocery Near Me - Santee, California

Photo department sends me accross the way to see the watch battery's but doesn't come and open lock !! She is with out customers but can't come help 15 minutes it takes me !! Then I ended having to pay in photo ! Asked for help with photo print machine never got any because plugs are all broken !! Guy and girl are not very helpful !!! Wow why waste my time pretending to help me !! That's what they did read more

It's my second time in one week come here to do a simple change oil and the first even no body come and ask me what service I need to do, I'm Waiting more than 20 minutes and nothing was in the morning, now I come later at 5pm and they say they can't attend me because it's going to be more than 4 hours, Walmart put better services please read more

Their tire and lube center.. don't come to this location.. no wonder I haven't been back since two years.. filled with a bunch of people who aren't passionate and are just rude and disrespectful who don't like their job. They work slow, on purpose, and they just give you an attitude when you ask them any questions. read more

Would rate it 0 stars if I could. My innocent grandma wanted to play pictionary with her old set when the timer wasn't working. We decided to buy a brand new set with white boards at this walmart. We checked it out, we left, and came back a week later to play that game. But when we opened the game, we saw SOMETHING HORRIBLE. The game was literally missing HALF THE PIECES. The dice, the markers, the pencils, and more. I was shocked. BUT IT GETS CRAZIER. When I checked the box, I saw that BOTH THE TAPE ON THE LEFT AND THE RIGHT WERE BOTH CUT AND DIRTY. SOME STUPID BOZO MUST'VE OPENED IT ALREADY AND STOLE HALF THE PIECES. I wanted to tell my grandma, but I knew she would make it a big deal. read more

Horrible customer service. A woman who works here approached a young man trying on a shit and accused him of stealing. He clearly wasn't, he had his phone recording and wasn't even near the entrance. He tried to explain and she would not allow it. Extremely unprofessional she had no uniform on, no name tag, On the phone, idk why ahe was wearing a mask if she wasn't going to wear it properly. She should be fired and the young man should sue! read more

Walmart - No work uniform, no name tag, mask not covering nose ( why wear it) saying it's her store & items? - Grocery Near Me - Santee, California

Whoever manages the automotive department sucks at it. I come to Walmart for my oil change for the convenience. It's not convenient to be calling the department for an update on my car and have no one answer the phones. Then I request to speak to a manager only to be put on hold as soon as I get through and she proceeds to hang up on me. Get your shit together Walmart managers. read more

We had to pick up a few supplies right before a camping trip, and we quickly stopped by here. We were looking for some desert type goggles and only found swimming goggles! Boo. Our expectations were too high for Walmart. We were also looking for limes! And found no limes. Once again, boo. But I suppose this is not a super walmart. But at least they were well stocked on snacks and drinks! Yay! Overall, it was an okay walmart experience. They have all the basics, but not everythingggggg! read more

I came here yesterday at 5:30pm (approx.) to return 2.75 cases of Arizona brand sweet tea for my parents. The problem was finding some slimey substance within two of the cans of tea, sufficiently enough to turn them off from drinking it altogether. As I load the cases into the cart to bring in for return, the employee corralling the carts asks if I'm making a return. I reply, "yes". "Our returns dept is closed." "Why is it closed? It's 5:30pm?" "The computers went down." (Mind you I had just had to make a second trip to Grossmont for my own return last week when their computers also crashed.) I said, "ok, well thanks for telling me before I walked into the store." Today, I call at 3:30pm to make sure their computers are working before I waste more gas making the trip. They're working. Once again, I drive over to make the return, put the cases in a cart and go to the returns dept. I explain the problem and say that store credit is fine because we shop there all of the time anyways. I get told they can't return food items without a receipt. Two of the cases are completely unopened and the third case was where my parents discovered the issue. Again, I repeat the problem. "Well, you can call Arizona directly and try to get a refund that way." Completely unhelpful. Now if I hadn't already wasted gas (which isn't exactly cheap these days) made two different return trips to two different Walmarts because of computer problems, or if the cart corral guy had advised me that I wouldn't be able to return these items last night so I didn't have to waste more gas today making ANOTHER wasted trip back, then maybe I wouldn't be so pissed off about this. But here's the deal... While you expect the public to be understanding of the fact that you're short-staffed and have stores regularly closing your return counter for not having enough people to man the returns dept. (Something that happens at the Grossmont super store on a regular basis.), that doesn't excuse the computer crashes, or the excuses you make for not allowing the return of items you cherry pick as non-returnable. We are already having to make multiple trips just to encounter an actual return counter that is open, not to mention that we couldn't try on or return any clothes last year due to Covid. If there is something physically wrong with the food, you should allow the return. A store credit is NOT an unreasonable thing to ask for given the circumstance and the inconvenience. read more

I went to get a new set of tires and was told the tires were $44 apiece turns out that they charge a $20 per tire balancing fee plus another $13 per tire for something else they are a total rip off. I went to ultimate champions of tires they charged me $45 per tire brand new tires with no hidden fees so it cost me 45+ tax out the door no balancing fee you should never have to pay a balancing fee for getting tires it always should be included I believe discount tire does not have a balancing fee either but I would never recommend Walmart to anybody because they nickel and dime you they have hidden fees and there is Apsley no reason for them to charge a fee to balance read more

April 22nd...My husband came in for some items. We just moved up the street from you. CSR rep Deborah who was checking reciepts at the door saw I had left some items most important my credit card at a self checkout stand. She ran outside and flagged me down to return it all to me. She is a awesome asset to Santee Walmart. Thank you so much read more

I was just checking out at Walmart and this wonderful cashier named Griselda was so congenial and so pleasant! It made my holiday experience! read more

I am so impressed with MARY in the photo department! She went above and beyond and she deserves recognition! I placed a photo order online for several canvas picture projects and they were not ready when they were supposed to be since the photo guy had already went home for the day. She called me this morning, as promised, to give me an update that my projects are done and that I was not in fact double charged (which had appeared to be the case last night) She was so nice and sweet, and went above and beyond by looking into the matter and calling me with an update. Especially in these times right now, people's kindness is so much appreciated and I know that i definitely take notice!!! Thank you Mary, for being kind!!!! read more

Ever heard the expression the inmates are running the asylum? Total mayhem here at this location. I go in for a 8 AM for an oil change and there are two cars coming out of the bay. But no one acknowledges me. I go inside the store. there's one girl doing somethingwith a handheld device. She doesn't acknowledge me. She's standing in the customer side of the counter so I'm not even sure she works there, after about five minutes, I ask her does she work there or is the counter not open? She advised me to go outside and someone out there would help me?!?! Looks like she works there but maybe not her department. So after waiting about 20 minutes outside with no acknowledgment, I call to speak to a store manager. I am told that Antonia, the store manager is not there and does not come in until 9 AM. I ask is there a service manager for the service department and I'm told that Debra is the service manager and she is not there either. I get transferred to the service department and express my grievances with the gentleman that answers the phone and he says this conversation is above his pay grade. The lady holding the device from inside finally comes outside and says that she can help me. Then walks around inside yelling where is the iPad!! So she's looking for the iPad so I'm stuck waiting for her. Assuming she does not find it because she comes out and starts writing my information on a piece of papar. 2 cars have driven off behind me to go somewhere else assuming. One of the customers leaving, looked at me and says this is ridiculous as he gets in his car and leaves . She finally tells me that I should be able to get in and out within 45 minutes. I said I need to be in Encinitas by 10 AM. She asks a tech on the inside if that is the case with no one else waiting, but one car, he says another tech is missing and it will be another 15 minutes but not sure if I could be done and an hour. The Young lady then apologized and tells me if I come back tomorrow morning at 7 AM she will put me priority in front of the appointments. I total waste of 45 minutes of my life and no one to hold accountable. There is truly no customer service these days. read more

I am at the Santee Walmart Tire Center waiting while they are putting on our new tires. They are being gracious and friendly to me. I like their fixed prices. Some tire shops I tread even walking in with prices change by the moment depending on the clerk, how busy they are and other unknown things. We like it here! I feel like they genuinely car about my car. Walmart rocks. I have this habit of saying to myself: Well I would have paid $#@% at Walmart. Great job Walmart. read more

1st time ever had a bad experience with Walmart TWO LOCATIONS. My wife is handicap and needs to use the electric shopping carts, Santee only had 1 rest were out of service . We decided to go Parkway Plaza and ran into the same problem only one cart it was located some where in the store the person at the front said I could go get it myself what HAPPEN TO CUSTOMER SERVICE!!!!! As far as being a loyal customer to walmart bye bye ........ read more

I will start by saying, I love Walmart. I love the variety, the deals and people watching. I honestly go 4-5 times a month for household needs. With that being said, I was super excited that my Santee store remodeled and expanded the craft section and other areas. My happiness was short lived after just one visit. I went with my 19 year old nephew, he had his own purchases separate from mine, we waited in line in the garden center...chatting a little and when it came time purchase my 4 items she refused to sell me the bottle of wine unless she saw his ID. I explained to her he was 19 but were had completely separate purchases. She looks me in the eye and says she cannot and will not sell it to me because she saw us talking in line. I explained we were separate and in her defiant ignorance she would not budge. I said fine, complete my purchase and I will walk by myself through the store, grab another wine and check out up front. She said I couldn't do that and she would tell the manager. I was dumbfounded. So would she sell to a parent that had their kids with them? If you strike up a conversation in line with someone, check their ID? People in line behind us were shaking their head in disbelief. Janet, you suck, but I'm sure you already know that- you work at Walmart. read more

The best thing I can say about this store is I saw a woman with angel wings printed on her sweatpants butt walking around. What an angelic ass. But why would you have wings there and not your back? Anyway, this provided me with a few minutes of entertainment and pondering. I was looking for pajamas for my kid. The kid section is teeny tiny. They had a bunch of pajama pants, and no tops. I don't know what they expect the kids to wear on top. The Christmas sets were already mostly sold out. They did have thermal underwear sets for only $7, which I guess could be pajamas. read more

Tonight I had the pleasure of conversing with Michelle from PICKUP. SHE GAVE VALUABLE INSIGHT on buys and Easter sales. People represent the business of shopping smart and good buys to accommodate cause great reviews as she smiled with a polethra of information. Kudos to her for being an amazing employee. read more

By far one of the worst Walmarts I have come across. I don't go to Walmart often. Normally it's out of desperation or for something I bought online that I need to pick up...because it was the Christmas season they didn't have what I needed at my regular Walmart in La Mesa, so I ended up here I thought while I was at it might as well get some regular stuff done, like groceries. Hell no...This place is a single floor dimension to hell. Nothing is organized. Nothing has any rhyme or reason. You can't find anything. Nothing is stocked...The faces of walmart are all here. God damn Duck Dynasty crap staring at me.....ahhhhhhhh! I had enough. I just left my cart and said lets get out of here I headed to my local Target. All was well again read more

Customer service here is non existent. No focus on customer experience. My husband and I had some time to kill before a family party, so we thought we would get a head start on our weekly errands. We picked up like 7 items--a quick trip or so we thought. When we got to the checkout literally every checkout lane was expanding out of the checkout area into sections of the store. We got in the extremely long express line, thinking it would go by fast. Wrong again. Apparently the credit card machine wasn't working? People were swiping their cards dozens of times. After waiting over ten minutes, they somehow fixed it. But then the lane kept running out of change? We spent over 20 minutes waiting in the express lane. Not every checkout lane was open, either. We go to Walmart in Tri-City every weekend and never have this issue, and the people that work there are friendly. Skip on this location if possible. read more

I hate wal mart as a corporation i think its an evil empire. BUT. Given the economic situation...we all have to make sacrifices. Went to walmart late at night to get a few things... ofcourse the one important thing i went for... I couldn't remember until after I left and got back home...ugh gotta go back. The store is going through major remodels. and it needed it badly. It is looking much nicer. The electronics section is insane for a walmart. I love the late night crowd here...very...interesting characters lol. Its always just fun to get exposed to these late night wal mart zombies. O and props to Hosa the clerk he was pretty up beat. read more

Walmart - Wal-Mart Logo - Grocery Near Me - Santee, California

Tried to return something today. Return center was closed. Lady in the auto department told me their system was down. Couldn't refund/return/exchange air filter I bought. Told me to call another Walmart to see if theirs was open. Back in my day if I worked at Walmart I would have called different locations for the customer rather than send them off on an adventure. Customer service is lost with the employee I spoke to. I guess good help is hard to find. 1/17/2021 at 11:55am. read more

Maybe it has to do with Covid, but the self checkout only accepts credit cards now. No cash at all, so beware. Not only that, but the cash register lines are always long because there are always people who look like they are buying out the whole store. They take forever to check out. I wish they still had a 10 items or less checkout line like they used to. So beware that it might take a while to checkout. I generally buy like 5 items at a time, and l have to wait a while. read more

I went for an oil change this past Friday and I asked the guy how long it would take, he said 1.5 - 2hrs. So, I decided to stay and go inside to shop. I really needed my oil changed so after checking up on it several hrs my car finally was out and ready 5hrs later!! I could of had someone picked me up and waited at home but I guess I had high hopes of not taking this long and I waited there. There were 4 other people that had also waited 5-6hrs for their cars. Won't be coming to this Walmart for oil changes anymore. They should be honest and say they are too busy and give an accurate wait time. Also, they shouldn't take on more than what they can handle. read more

I bought a bike online but changed my mind. They were totally flexible and returned my money with no argument required.

Walmart in Santee was unable to help with a big problem with my online order and no manager would take the phone to help. Very poor customer service. read more

It's a sad state of affairs for the Walmart in Santee. Buy something there I favor, go back in a week to two to get more . . . none on the shelves. Go back later . . . again . . . none. Why did they bother to remodel? The store has continually gone downhill since they stopped selling produce. They are nothing more than a giant corner gas-station store, and they don't even sell gas. We are starting to 'fan out' to other Walmart stores, and even the Santee Target. read more

No curbside pickup is probably the biggest downfall of this location. With a baby, I appreciate pickup locations, plus COVID, I feel the need is even greater. This location is always packed and self checkout is not spaced out so you cannot socially distance properly. They're always sold out of a lot of items, and a lot of things are locked up. I get it if you have to lock items up, but I ran in to get baby formula and a few other items and didn't realize it was locked up. They were super rude about getting it for me and made me go immediately to checkout so I left without getting the other few things I needed. The lady in cosmetics is also super rude! Many people, along with myself were yelled at by her because I threw sunscreen in my cart and continued my shopping. She chased me down yelling that I needed to checkout with that back at cosmetics. I hate going here. Worst place ever read more

The staff here is awful. The manager pretended to own the entire store and acted very unprofessionally. I will not be shopping at Walmart again. read more

While I was shopping I seen a young teen trying on a shirt in an isle and recording it so he could see how it fitted on him. As I was glancing over at him a worker walked up to him and said he has to leave because he was stealing. The boy didn't walk out of the store nor show any signs or intentions of stealing. This is not okay. read more

A decent location. The surrounding area is nice as there are a lot of places to shop so you can always get everything you need. This location is a little newer so it isn't as run down as some Walmart's are. This is a super Walmart so you can get your groceries, household items, and personal items. There is not a produce section though so you will still have to go elsewhere for produce. The parking lot is incredibly large so there are always ample spaces for people. The staff has always been find and helpful as well. I will still pick Target over Walmart. There is something about Walmart that attracts the most interesting of people, to be kind. Even when you are at a nice Walmart you still see typical "Walmart people." read more

Shelves are never stocked, and I'm positive they only hire rude people to work here. Excuse me while I go spend the extra money to shop at Target around the corner read more