As far as walmarts go, this one isn't bad. I can see how parking could be a pain but I had no issues. The store is clean and there were plenty of shopping carts available. I was able to find just about everything I needed on my list and I was pleasantly surprised with the collection of craft and hobby items they had on hand. All of the staff I encountered were friendly and knowledgeable. As much as I am not a fan of big stores like this, I'll likely return to this one for certain shopping needs. read more

To clarify, this 5-star review is SPECIFICALLY regarding three employees who made my shopping experience amazing (because tbh this Walmart is kind of janky). I ordered an item online to be picked up in the store and arrived before the pick-up time. I asked several employees if they could accommodate me since I was already in the store, all of which said no. Thankfully, Wanda saw me hanging around and asked me what brought me in the store today. When I explained the situation to her, Wanda informed me that she could accommodate my early pick up (blessings on blessings). Wanda than consulted with Claudia, who both authorized my pick-up. It seems silly, but life is really about the little things that make you happy. Then, while waiting for the item, Annette was so upbeat and happy. She really brought a smile to my face. So a huge THANK YOU to Wanda, Claudia, and Annette! read more

You can find literally almost everything you need for lower prices. I never walk out without buying anything cause Walmart always traps me and I get temptations. The parking lot is a little hectic and they have self check out. read more

Online order. First one got "lost". Second order was "damaged ". I had to do all the work looking into these orders. Very poor assistance from "customer service ". I don't go into the stores anymore because I don't feel safe and now I'll never order online again read more

Today was very hot as you all know if you live in the bay, so I decided to go to Walmart are favorite super store to get a few items, to make a long story short my visit is not what I expected. I called first to electronics to expedite the process and was hung up on. Then when I visited the electronics department I was side eye greeted by the associate who RUDELY HUNG UP THE PHONE ( Christrian) my visit was THE WORST! The only good thing was the ( Manager) who came to assist! ( after I asked multiple times) "Donna" who was on shift as well, was quick to point out to me that " this is not my department so I can't answer your question " only after she witnessed the exchange with her (coworker) I come to shop and get a good experience for my money which clearly did not happen! If you don't like your job don't take it out on the LOYAL PAYING CUSTOMER! read more

Thanks soooo much to the Security (Tessica and Darnell) at Walmart for informing of the 1/2 off sale on the Xmas trees. After my grandgurl gleefully said "Grandma there is Chilli (Doc McStuffins character) I knew at the half off rate that Darnell told me of and since Tessica retrieved it for me as I can't lift anymore I just had to do this yelp! I appreciate you all so very much -See you soon! Thank you for going the extra mile! read more

Hit Or Miss I was kind of appalled when my wife and I went here on the 9th. There are a few positive things for me to report, though. Customer Service: There were 2 associates around at first, and then suddenly only 1. She was friendly and competent, but we were in line for over 10 minutes (3 shoppers were in front of us). We both grew antsy because our time was limited. A shopper took the associate's pen. She had another one, but a male associate who kept coming around was out of luck. It was comical and sad seeing him search for another one. I would have given him a pen if I was able to (when I was more of a nerd, I used to have one on me all the time). We returned a pair of shoes (they were too small for our son). We didn't have a receipt, but it didn't matter (my wife made it clear that we got the shoes as a gift). The associate very quickly processed the shoes and gave us a full refund. Nice. There's a Suggestion Box, but there were no forms in the tray. I wonder if they were just out, or if lots of shoppers make "suggestions." As my friend Maureen mentions, "there were two shootings during Black Friday and Christmas." That's fine with me. Incidents like that help to keep the population down. o_O Um, I mean, watch yourself. There's now an Auntie Anne's here (it's attached to the Subway kiosk). I'll buy a Pepperoni Pretzel next time (I better not get shot over it). Update (6/22): I had to wait about 5 minutes for it (none were ready), but my Pepperoni Pretzel was very good. It was $3.82 with tax, and I give it an 8.5/10 (my wife and son liked what I shared with them too). My wife and I both laughed at a backpack a girl was wearing (https://images-na.ssl-images-amazon.com/images/I/81hT1cNAjwL._SY445_.jpg). The backpack looked cute, but also filthy, as if Jake the Dog had been digging up bones buried in the dirt. 2 associates were in our way when we started to shop (they were walking in front of us nonchalantly). One of them even apologized for almost hitting us with her long lanyard (she was swinging it around, and a few items were on it- it could double as a weapon). A Joke: The shoe section (the shoes we bought our son were only $9.97, but the section was a disaster zone overall- like my face, it needed some serious attention). Solid: The magazine section. The children's section (we bought a Superman "short set" for $9.88). The electronics section (the selection of CD's isn't the best, but it's okay). The women's section (my wife bought a nice V-neck T-shirt for only $4.84). Impressive: The greeting cards section. The grocery section (the selection of beef jerky could be better, but I'm being kind of picky). A ton of candy is sold here (I couldn't quite find what I was looking for, but other stores in the area have let me down too). Our cashier was friendly, but a bit slow. I briefly felt like we were at Costco. The guy checking receipts took his job at least somewhat seriously. It was somewhat of a pain exiting the parking lot. For the most part, this location is fine. http://www.youtube.com/watch?v=rkrklFoRwUM read more

If you can't get to this place between 6am and 9am (on a weekday) just don't bother. I live and work in the area so if I need to just pick something up early morning I'll run in HOWEVER even then I've managed to run into long lines which is baffling. There's a couple familiar faces that work here and are always helpful. As for the rest of them..................................... read more

If Dante's Inferno was reimagined as a cesspool of bulk items and cholesterol, then the Wal-Mart in San Lorenzo would be Rosemary's Baby. I went through their portal to buy my Turbo Tax software at discount and felt I was in service hell. But then again, Sam and his multi-billionaire progeny do treat their employees quite shabbily. I guess low prices and insolent staff are an even trade-off to the Waltons. Goodnight, Sam-boy. read more

This WalMart is really busy and I understand why it has such low reviews. It's similar to the one in Union City, very crowded and extremely busy. It's a WalMart, it has like almost everything you need. It's decent in size, with a Subway & Auntie Anne's Pretzel Place inside. Long lines and very crowded. Parking Lot: Extremely crowded and full. You'll have to search for a parking space, you won't find one right away like at some select WalMart stores. Shopping Carts: There are wayy to many shopping carts scattered all around the parking lot, which makes it even harder to find a parking spot because carts are in the way, meaning you have to get out and move them lol. Overall, 3 stars~! read more

Beware a good deal from their sellers will only give you shipping headaches

Walmart has the best deals on anything everywhere. This location is massive. Their sports section has anything you would ever need as an athlete. Particularly their fishing isle is a fishers dream. The food isles have mostly non-perishable goods but they have a huge variety. The one thing I don't like about this location is how ghetto it seems to be. There's always something going on to make you want to walk the other way. Also, the cashiers don't even say hello or acknowledge your existence. Basic customer service is not sold here. All in all, just ignore everyone here and grab your stuff and get out fast. Watch out for solicitors on your way out. read more

lol this Wallmart is death. If you absolutely must go here, please come prepared with preferably a very short list of things to buy. Don't plan on turning this place into a trip. It will leave you depressed and disappointed with humanity. I always go into this Wallmart with the mindset that I'm entering a warzone. No one should have to endure the mental stress that can cause whilst shopping. No one. There's a few things you should expect when you come to this Wallmart: 1. You will most likely be solicited for money. This usually happens outside the store but every so often, someone works up the nerve to do their begging from inside the store. This is annoyance at the highest level, not only because the people don't leave you alone, but security does not give a single damn. They act like nothing is going on. 2. The ghettoness of some of the people is shocking, even for ghetto standards. People "going dumb" in the isles to music blasting from their cell phones is honestly a commonplace sight at this Wallmart. why. 3. Security does not give a single damn. They act like nothing is going on. I'm not sure you can even call them Security. All in all, this place sucks and is scary. Come for emergencies only. read more

ZERO STARS!! Really? So you just make up your return policy as you go here or what? I returned some items (with a receipt and within 60 days)BUT I did not have the original debit card , since I got married and updated my name and therefore got a new card.... not a new account, a new card. The cashier proceeded to tell me that they will give me store credit, so I thoroughly reviewed their return/exchange policy above her head and said "Nope- That is not written in your policy, since it was debit purchase, you can give me cash back, I don't want the credit" She gets the manager - whom proceeds to tell me that the policy is set for that store only and it just changed... Get the F outta here.... REALLLYYY? So had to drop some game on her that policies need to accessible to the consumer.... not jotted down in a notebook.... She walked away, saying nothing. The cashier gave me cash back...... Absolutley HORRIBLE SERVICE!!! ( This is why I go to Target..... Just so happens Target didn't have water shoes and that is how I ended up in this shithole) read more

Hard to hate Walmart but they need more works on cashier's always busy here with all that money there making get more workers. Yes they have alot of items it's a 1 stop shop that's what I like. I wish they have a free sample area just like Costco, Traders Joe, the funny thing I goto Ttaders Joe just to sample there coffee my favorite just the coffee next thing you know I walked out spending money on something. But I'm a free sample guy hahah. read more

"Hi, can you help me with this bike?" "Uhh...I guess..." "...ok...Do you have any in stock?" "I'll just give you this one." "No, I'd like it in the box, this one is scratched." "Umm...uh...well it's just easier for this one." "Can you just tell me if there are any in stock?" "Uhh...I don't know." "...can you check..." "Let me go ask the bike guy." ***Wait 20 minutes*** "He's not here." "Ok, can you just check if you have it in stock." "Uhh, well we have this one." "I told you I don't want that one. Can you just check if you have it." "I think there's some in the garden area." "Thanks." ***I storm off*** Then I go into the garden section to see the bikes covered in tarps that I have to untie to look under, splashing water on me in the process, only to see that all the boxes are soaking wet and falling apart. Nice...I didn't buy one. Customer service lacks in all sections of the stores, it's always a complete disaster in every aisle, and the parking lot is scary enough. Just stay away. read more

God awful! Horrible Customer Service...try to avoid this location at all cost! If I had a choice of DMV or this location...Ill pick DMV...lol this place is a joke. read more

Horrible customer service. Asked 5 different associates for assistance at the formula glass area been waiting for over 10 minutes as I'm writing now still nobody showing up. read more

DEAR GOD, NO. A plethora of idiots, both the workers and customers. Sometimes I'm forced to shop here (if Target is closed, or I'm super close by) and this place genuinely gives me the creeps. First challenge: the parking lot. I feel like I'm in Mario Kart every time I try to find a spot. The other drivers speed and turn corners recklessly, and nobody wants to wait their turn. Just today I saw one small Toyota truck parked diagonally taking up 4 SPOTS. How it warms my heart to know that this person is out on the road driving around other people! Perhaps they had explosive diarrhea and parked that way so they could get inside the store ASAP? Second challenge: There seemed to be an issue with the front doors. Normally, they open automatically when you approach. Today, I damn near walked into them because they jammed after opening about 6 inches. A little kid even yelled out "HA-HA" in the style Nelson from the Simpsons does. When I finally got into the store, it was madness. There always seems to be weirdos lurking around. For example, I saw a man who COULD NOT KEEP HIS PANTS ON. His pants were at his ankles, and every time he pulled them up, they fell again. He was wearing underwear, thank the baby Jesus. I'm getting really tired of leaving Walmart wanting to claw my eyes out. read more

1,they have the heater ON at all times,with a lot of people in there it's really hot 2,they are short staffed 3,gotta wait a long time to pay and most cashiers are extremely rude 4,there's many opened items in the area where you buy sanitary stuff read more

By far the most trashiest and unkempt Wal-mart I've been to. The only positive thing I can say is that they keep the shelves stocked and there is a Subway instead of a Mcdonald's inside. Otherwise this place is run down, unsafe, and there is NEVER enough staff. Every single time I've come into this dump there is only TWO cashiers working and the line extends past 30 people. THIRTY CUSTOMERS in EACH line!!! That's ridiculous!!!!!!!! Walmart....please spend some of your crazy corporate money and take care of this place, and hire more staff!!!! read more

Just had the worst experience ever. Went to San Leandro, CA Walmart #5434 at about 920pm to pick up a site-to-store order and only now got it. Another customer walked up to the counter at the same time so we waited together the entire time. -First, no one replied to the little screen that said "Press here for assistance. We probably pressed that damn thing like 10x. -Second, after 10min the other customer went and asked someone for help who replied that it's not his department and to go check in electronics. REALLY???? -Third, a gal came by after about 20min later just to say she'd go get the person who does the site to store pickups. I also asked her for a price check but needless to say we never saw her again. -Fourth, while waiting, I called the store 2x and no one picked either time, yet 5seconds after I hang up the second time, we hear over the PA system "Attention Walmart Customers, customer service will be closing in 10minutes." What the heck? You don't answer the phone but you can announce that you're about to close? What the heck are they getting paid to do over there? -Fifth, 15min later the gal who works the pickups finally shows up, but is helping someone else and says she'll be right back. She returns 20min later. If you're doing the math, over an hour has now gone by when we finally get helped. -Sixth, the worker takes both of our orders and says she'll be right back. Famous last words because 45min later I find her cashiering in Electronics to a long line of customers. SHE FORGOT ABOUT US!!! What the hell???? -Seventh. Last but not least, 10min later we get our orders. HOW IN THE WORLD DO YOU EXPLAIN THAT KIND OF HORRIBLE SERVICE???? I ask to speak to the manager on duty and that's when I meet Angela. Sadly all she had to say was she was sorry. The other customer had her baby with her the whole 2hrs. My family were home waiting for me. 2hrs just to pick up an online order that an email we each received said "Your order is READY for pickup." Waiting 2hrs is not by any means READY FOR PICKUP. Since the other worker never came back about the price check, I ask Angela and she says keep it. REALLY??? I asked for a price on a Christmas clearance plastic tote that has one broken handle and no lid and was piled with other various Christmas containers posted for $2. You really think that's compensation for my time???? I'm gonna tell you right now it's not. What happened tonight is unacceptable. I don't care if they scheduled poorly or unorganized. That was just unacceptable. read more

How does it make sense to close customer service 2 hrs before the store closes?! They wouldn't let me return a wax warmer that they sold me with a damn broken bulb, they wouldn't let me switch out the bulb nothing! They offered no solution but to come back when customer service is open...like I'm suppose to know they have separate hours from the damn store?! I'll forcefully give them one star because I'd rather drive to this one than to the Oakland one despite me living there. I'll be sticking to Target from now on, I'm ashamed I even game a dime to the Walmart corp. smh. read more

PROBLEM: We accidentally left an item in the shopping cart after shopping so we called to see if they had picked up our item. PHONE LOG: Female rep #1: Hello Walmart. Me: Hi, we were there shopping last night and believe we left an item in the shopping cart. Can you guys check and see if someone brought it in for us? Female rep #1: Hold on let me transfer you to Customer Service. (Phone rings for 1 minute) Female rep #1: Hello Walmart. Me: Hi, we left an item in the parking lot last night and we want to see if anyone brought it back into the store? Female rep #1: Uh, ok..... Let me get you to Customer Service. (Phone rings for 1 minute) Female rep #1: Hello Walmart. Me: Is this Customer Service? Female rep #1: No hold on. (Phone rings for 1 minute) Female rep #1: Walmart. Me: I'm trying to get to Customer Service. Female rep #1: I'll transfer you. Me: No, wait, wait wait! We've done this already and they're not picking up. Can you find someone to help me? Female rep #1: Ok one second. (Phone starts ringing again. 1 minute later......) Female rep #1: Hello? Me: Yea. Female rep #1: They didn't pick up? Me: Doesn't look like it. Female rep #1: Let me check something. (Momentary silence. Phone starts to ring) Female rep #2: Hello Walmart Customer Service. Me: Oh. Hi, we were in your store last night and left something in one of the carts. Can you check to see if someone brought it back to the store? Female rep #2: No you'll have to come in here with your receipt. Me: You can't just tell me if the item I'm looking for was found? Female rep #2: No. Me: We live in Santa Clara. I just need to know if it was brought back to you so I know if it's ok to drive back there. If not and someone took it, there's no point in us driving back because we can't get it back. Female rep #2: We still need a receipt. Me: Why can't I just show the receipt when I come pick up the item. You won't need the receipt if there's nothing there to show for it. How does that work? Female rep #2: I can't give you that kind of information. Me: Oooooooh K. Never mind. Female rep #2: Uh huh. Thank you. (Click) SOLUTION: No more cuts to education. read more

I LOVE Walmart but this one sucks! The parking sucks! The person who drew the plans for the parking lot should be fired. (Which has nothing to do with the store, but still!) There are at least 10 check out areas but NEVER enough cashiers, maybe 3 or 4. And when you go there it seems like all the employees are out front smoking when they should be ringing up my stuff! I like the San Leandro Walmart better. read more

the customer service has improved since it first opened. PS check out in the garden area and you'll be out in no time read more

I think i prefer his location over the Davis st. location... it always seems to be well stocked, a little cleaner, clothing section is not as picked over, BUT you still have long line and poor customer service.... but then again you can't expect more from Walmart... parking is also waayyyyyy better... it is a smaller location but it has all of the essentials for a topical Walmart run... read more

I am not expecting much from a Walmart. But this one takes crappy to a whole new level. Shelves are not stocked well, lines are ridiculously slow. Coliseum Walmart and the Union City Walmart is much better. You can skip this one. read more

Total and complete incompetence from the photo center. This was my fault for shopping at Walmart in the first place, but I placed a same-day guaranteed order for a banner for a big event taking place the following day. I showed up an hour after the banner was supposed to be completed, and the person working in the photo center says: 1. It's not ready. 2. They have no record of the order being placed in their "queue." 3. They don't even make banners at that store (So why did walmart's website let me pay for it and give me a confirmation number?) 4. He can't give me a refund. He spends about half an hour rummaging through bins "looking" for the order, obviously can't find it. He writes a 1-800 number on a scrap of paper because they can't give refunds in the photo center (I wasted another half an hour on the phone, mostly on hold, to get my money back). Two weeks (!) later I receive an email from Walmart saying that my "Same-day" order has been delayed(!!!). At this point it's too late to order the banner from Kinko's or Staples for the following day, and I've wasted about two hours (between creating and ordering the banner online, going to the store, dealing with the disgraceful photo center, and getting a refund.). NEVER AGAIN! read more

I hate this walmart I much rather go to union city walmart The employees dont know anything about their stations. They are very unprofessional and unorganize. Really ghetto I only go to this walmart if its an emergency to buy something. Dont recommend at all ! read more

I went here yesterday to get a money order and I feel like I was in there f o r e v e r! There was a line that was about 2 miles long with on 2 people working. After a while another worker came over to assist. Walmart knows it's post holiday season & the first Friday and this was unacceptable. Police came to look for missing persons in the store, but the PA system was broken. read more

General complaints: long lines and dirty, and not to mention ratchet as hell. Special complaint: On 2010 or 2011 Black Friday, I parked my car on what they claimed was a fire-zone in the back, they towed my car all the way to Hayward, asked a manager, manager blamed security, asked security, security blamed manager and police, asked police, can't help. The real reason they towed my car was because it made cars harder to maneuver to pickup their TVs, the car behind where I parked was not towed because it wasn't affecting their business. I think the manager's name was Will, I heard the tow truck guy get a call from him for more cars. read more

Updating my review, solely based on the curbside service. They have come a long way since they first started offering this service. It definitely had a rocky beginning, but now it runs very smoothly. They seem to have fixed all the problems with the app, my orders have been 100% complete, they come out to your vehicle in a timely manner, and the curbside employees are friendly. Another plus, in my opinion, is that their curbside employees are all adults. Compared to the Target curbside pickup people, who all seem to be teenagers who don't seem to care about their jobs very much. Walmart curbside pickup is now my go-to for shopping. read more

Don't shop here if you want to risk getting harassed by random strangers....inside the store. I give them a star for trying to help me catch the guy that harassed me, but under no circumstance should you just escort this person out and let them off just like that.. You risk the chance of them doing it again. The security and the undercover security that helped me didn't even keep me updated or anything. Once they caught the guy, they did not bother calling the police. All you see is them escorting this person out, and then stand by the exit door smiling and laughing as if nothing happened. Thank you to Jennylynn and the other guy employee (who was working the Entrance door around 8-9pm shift tonight) for apologizing for what had happened & making sure I was okay and even escorting me to my car. To upper management & corporate, I was at this location between 8pm-9pm today (09/09/15) when this incident happen. Please train your security guys to handle the situation better because at this point I no longer feel safe shopping here. You can even check the cameras around this time when I was harassed in front of the Paint aisle. Tip for everyone: Take the extra 10 mins down the road and shop at Target on Hesperian by A-Street instead. They actually know how to care of their customers, not like over here. read more

Never fuckin again none of the registers are accepting cash and then they have everyone waiting and don't say anything until you have been in line for 15 min read more

I arrived here assuming I were going to Target but instead it's a brand new Walmart here. I were looking for some kitchen utensils and had fun browsing and finding some useful handy household stuff. I don't understand the low rating but the cashier was friendly towards me and we even made light conversations. Since I had a positive and good experience here and will come back again. One draw back is parking, it's scarce. You might have to do a few rounds on a busy day before finding a car leaving it's spot. read more

Terrible customer services and discrimination towards disabled younger people . Bad attitudes and the managers are really rude . Sequoia the manager really rude I reported her to Corprate and they never even emailed or called back and she was yelling at my blind father who has cancer . In the 20 items or less lane he only had 16 items embarrassed him and me both . Where does Walmart hire these people from ? Also the manager that is Latin the guy I forget his name another rude towards disabled . Won't shop there no more . I have seen so much rudeness there . read more

The last time I went to this Walmart I was interested in purchasing a coin purse, It had no tag and I went to one of the staff asking if they could tell me the price. The lady was like We can't sell it if there is no price tag. I asked the woman if she would compromise a price that she was willing to sell it for. Nope, The woman was very rude and I left this store buying nothing, I don't really like this Walmart, It's too crowded and there's no parking what so ever. read more

Waiting in line for the photo / layaway Dept- no associate @ the desk, there is a few people in line thinking someone is being helped- 20 mins later still waiting no associate appeared, called the store customer service asking for assistance, the pages for an associate & guess what No One appeared. Wow! read more

This is just a warning to customers shopping here. Just now, there were 2 young ladies --around mid 20s-- who approached my family and started telling us about how there is a "Mother God," and asked us to follow them to see. I declined knowing of similar scammers in other countries. Later on, another duo of young ladies came and asked us the same thing. We were extremely uncomfortable. Please be careful and report them to a worker if you see them. Maybe security should keep a lookout on these people bothering the other customers? read more