I approached this Filipino lady worker to ask few questions Me: excuse me, where can I find shoes for the infants? Worker: over there! (Pointed to my left) Me: which aisle number ? Worker: why don't you go there and look for it?! Me: I've been there and I can't find them Worker: just kept going there and you will find it Me: what about baby formula ? Worker: go to the register and ask!! (Raised her voice) I was about to talk to her in Tagalog maybe she can talk to me better but I felt like she didn't want to be bothered. ‍ I hate this Walmart location. The floor employees there are not well trained and they are so rude every time I go there. read more

This Walmart in hilltop is trash the store always smells the service sucks they really don't care to do there job they take forever just to come unlock items that they keep locked up the lines are ridiculously long downstairs and I don't understand why they ask to see the receipt when they just watched you the whole time in line paying for your items they need to be shut down like they did the mall it's pointless to have a Walmart there is they can't even keep it clean or have no more then three to four lines open downstairs they don't even deserve one star read more

Melita. it's been three occasions she's done this. We got an item that was on sale and the tag said it and on display as well! We get up to the register and she says it's 109.00 we said no and went back to show her. When she saw she changed the tag and was about to refuse to give it to us at the price. She yelled and caught an attitude because the prices are wrong in HER DEPARTMENT. Not our fault she needed to honor it. She's done this three times and to African Americans. Just ridiculous send her back to training for customer service! Or fire her and give the job to someone who wants it!!!! read more

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Please look for customer service employee JOSIAH!! He is wonderful. Helped me with a complicated return! Patient, professional, understanding and FRIENDLY! Hope I see him the store again soon as U shop here often. Thank you again, Josiah! 5 Stars! read more

Everything about a shopping experience here is terrible! The customer service, organization, the check out lines, TERRIBLE! Just go to target. read more

It's a Walmart, but with two floors. It's got all the regular things a Walmart in the Bay Area would have. It's dirty, but it's mostly organized. Fairly crowded on a weekend, but the staff were helpful. They weren't particularly difficult to find. The escalator for my cart got stuck, but was quickly fixed. It was a warm day earlier and the top floor was warm as hell. But it was cold and windy on the bottom floor by the cashiers. read more

Greeter Drew..... needs to learn some manners! 1. Great EVERYONE that comes into the door, not just the ones that you think look nice. 2. Take his chair away! 3. Tell him no personal phone calls while working! I dont care how many big or little pills his friend needs or that he wont shove food down her thoat! 4. PLEASE get a nicer/better greater! read more

DONT EVER COME HERE WORST SERVICE IN MY LIFE! I give them 0 stars( letecia )she was working night shift on August 20th 2022 ,the one who was my cashier was so rude and disrespectful I don't even wanna go there because of her she needs to be fired ASAP I was standing there for 30 minutes and she was even being rude to her coworkers idk how she's still working there! Needs to be FIRED! Y'all will never get my service again because of her! Fuck this Walmart because of her!!!!!!!! Ps if only y'all was there to see how she was you would understand how I feel. read more

I hate this place. It's ghetto. Dirty. Slow. Crowded. Miss managed. Understaffed. Etc... I was once in line upstairs and someone started shooting at someone else by the exit of the store. I HATE THIS PLACE. I wish I can give it a -5star. I'm not hard to please one bit but this place takes the cake. I'm from Richmond and this store is Richmond confined all in one place. My wife always needs something from this store and she knows not to mention Walmart to me because she knows it's an automatic no. I don't care how cheap the store is, I'd rather hit up Target and pay a little more for a far superior experience and knowing that my family is safe. Can't wait until the new investors knock this damn store down along with the mall and rebuild something up to date and make it less ghetto. read more

I called to see how much an eye exam cost Well they don't do eye exams but they sell frames and contacts. He said that they refer you to an outside eye doctor I like doing things like that all in one store. read more

This Walmart is not accepting returns of any items due to Covid 19. Other stores aren't accepting returns of certain items, but Richmond will accept none at all. I rented a whole Uhaul truck to return one tv and pick up another. They would not accept the return and the one I picked up (refurbished) ended up having a cracked screen. I was on hold with 1-800-walmart for one hour and 48 mins. After a week they still have not coordinated pickup of the two TV's from my home. read more

I went to pick up my items at pick up. When I picked up my order gave me my bag and said everything was in there. When I got home the most expensive item and other items were not in there. I was pissed. I called the next day as soon as they opened. The idiot at the counter said call tomorrow when the manger of the department will be there. She didn't even try to handle the problem. I ask for a manager she was trying to transfer me back to the same dept that couldn't answer my question on where my $170 of merchandise was. I am a faithful order every week on walmart.com for this non-chalant attitude toward gettng my money back is horrible. No one all of sudden can find the order and I have to wait for 72 hours. I am very upset. Check everything on your pick up orders or you will be screwed! read more

This is the worst Walmart I've ever been to In My Life the customer service is horrible. they throw your groceries in the bag like trash sometimes a grocery don't even fit. I'm clearly disabled and he didn't even try to help me place them in the cart and then was upset saying I was holding up the line placing my grocery in the cart why I complained everyone do it around looking at me like I was crazy. I called this in and I will never return to this walmart. They have way to many young people working there that don't know what there doing. U don't drink street behavior in to work. They really need to clean up there workers fire them all and started over. read more

This Wal-Mart is pretty terrible, but Wal-Mart, in general, is terrible. I've never been to a great one. Anyway, this review is not of Wal-Mart, but of one of its employees. I was searching for the water pitcher filter replacements and could not find them for the life of me. I approached a group of employees and one in particular, Zack, was extremely kind and helpful. He walked me to the area where they are. I would never have found them if he hadn't shown me. Zack is an A+ employee. Customer service here is not that great but Zack is exceptional. read more

I bought a Black and Decking standing fan online and it completely stopped working 5 days after i received it. I went to Walmart.com to return it and they emailed me saying that i needed to return the item to a store. I go to the hilltop wal mart and wait outside to get in (this is in the middle of quaranting in late April 2020). The greeter at the door tells me their not doing any returns as their customer service desk is closed and they don't know when it'll be open again. I go home call corporate and they tell me to file for a return online which I've already done and its tell me to return the item to the store. I explain that I'm basically caught in a neverending loop of "go ask your mother". I simply want my money back. i do not want to wait until whenever the quarantine is over. read more

I went to Walmart looking for an electric skillet, they were out. I went to the produce section to try to buy fresh corn and the ear I picked up was halfway full of mold. I went to the bread section and saw open bags of bread. I picked up one loaf bread and it was also molded. There was also a whole banana peel on the floor. The lady at the check stand took a phone call as she was checking me out. The workers were pleasant, but moldy food is just odd to me. What's going on with this store? read more

One of the favorite and popular stores across the country, where you can always buy food and everything you need for your home at an affordable price. I do not know whether to write a review about Walmart, which everyone knows. But I will write as I like this store . read more

Place is unorganized and dirty customer service is horrible. Long lines always no cashiers and not friendly.

Some of the best prices on food and a very good selection of items the staff is very friendly we will continue to shop at this location.

This morning at around 10 am. I went to Walmart at hilltop mall in Richmond, CA. I tried to buy a $1000 walmart gift card with our walmart business credit card and the asst store manager named Lisa refused to sell them to me. She said I can't use our credit card because this could be a scam. Now, i don't know where that word scam came from but I was using our business credit card, i have an ID, I have a business card and I told her that a week ago I just purchased $500 walmart gift card from Walmart Davis st. In San Leandro, CA. I asked her to verify our account that I indeed made such purchase a week ago. She didn't bother to understand what I'm saying and just walked away. At this point, I asked for her supervisor. Another asst store manager came out of the staff room instead. He is a caucasian male with blonde hair. I wasnt able to get his name. The moment he saw me he already ran his mouth and didnt wanna listen to what I've got to say. He wanted me to shut up and listen to him. Wow! He didn't have any resolution nor any intentions of helping me or deescalate the situation. He just wanted to talk at me. I walked away to get my space and as I was walking away he followed me outside the store calling me rude and saying I should just go to San Leandro and not to go back there again. I'm a 4 feet 11 inch middle- aged asian woman, i don't understand why a male double my size would chase me out the store and scream at the top of his lungs. I feel so harrassed and discrimated against. I work for the homelesss population and i buy all our supplies from Walmart. I buy gift cards to give to the homeless so they can use it for their daily needs. My children used to worked at Walmart. I don't think i deserved that kind of treatment. After this horrid experience, I proceeded to Walmart in San Leandro and guess what? I was able to buy $1000 worth of walmart gift card with our business credit card without any questions asked. So, what was all that drama at Walmart hilltop for? Why were those people being difficult on me? Why was I subjected to a very traumatic experience. I want answers. read more

Went into this store two days ago for some wash cloths. I have a Walmart gift card that I received for xmas which I intended to use for the purchase. The register goes into full re-boot mode as soon as I swipe the card. The cashier eventually brings the machine back online and informs me that they don't accept those cards. Me: It's a Walmart Gift Card. Cashier: Where did you buy it? Me: It was a gift. Cashier: Where did you buy it? Me: I didn't buy it, it was a gift. It was given to me for xmas. Cashier: We can't accept those cards. Me: I'm going to have to ask you to call a manager. Manager arrives. He informs me if the card doesn't swipe they can't take it and it's not their fault. I ask him to please run it again for me, which he does. Transaction goes through with no problem. I do not understand why I was the only person who thought WALMART not taking a WALMART gift card was bananas. Customer service is so dead. read more

Shady AF. Every time. Let me tell you my two stories. Four score and three months ago was the first time I got my glasses here. Let me tell you, the lenses were poorly made (only the top half of the lenses had the prescription, they were practically bifocals.... how the hell does that happen? I'm 28 years old, I don't use bifocals!). I immediately started getting headaches and eye strains, and brought them back. Here's what guy #1 said "Uhhhh, there's nothing wrong with the lenses. It's just you. Sometimes you have a good day and you see clearly, and other days when you're stressed out you see blurry. You should go back to your optometrist to get another prescription." I may be president of the us of a, but I very well know the difference between stress and seeing double cause I'm so goddam cross eyed now with your defective lenses. I was like, hold TFU. "No, these lenses are bifocals. Even my partner can't see with them, and her prescription is the same as mine. I need them to be redone, or I'm getting a refund". After much back and forth and lots of arm twisting, guy #1 agreed to replace ONE lense. I was like "FOO, replace both lenses. I paid for them, and u guys F'ed up.". After more bickering and more arm twisting and a little titty pinching, he agrees to change both lenses. Now hear my second story: my frames ended up being defective and they just straight up fell apart. Like not broken or anything, just one arm glued off from the hinge mechanism. I walk in and now chat with guy#2 about my defective frames, he doesn't say a word and takes my glasses, walks over to the display section and grabs the display frames, and walks back into be back room where I hear him switch my lenses into the display frames. He comes back out with my glasses after a few seconds and is like "Here you go" as he hands me the "fixed" glasses (that were really just display frames with my lenses). I look at the frames, and they're really naaaasty and scratched. This wise guy tried to pull a fast one on me! I immediately was like "wait a minute, these frames are display frames and they're really banged up. What other options do I have?" Guy #2 should have explained the options for me from the git go. I ended up getting a replacement through the warranty. I get their game now: avoid going through warranty by all wretched means necessary. I dunno what's wrong with these people, but they are definitely not presidential material. Good'day. Honest Abe read more

I've only been here a handful of times and only on a need-to basis, and each time, I've left feeling pretty bad and kind of depressed. Hilltop Mall, in general, makes me depressed, but this Walmart, believe it or not, gives me that feeling even moreso. Here are a couple examples of things that I've experienced/witnessed: When I needed help in the arts and crafts department, I asked the first employee who strolled by. He said, "Just keep looking. This isn't my department" and walked away. Very helpful. Another time, I was in the fridge section looking for cheese, and there was this chick standing at the freezer next to me. She had opened up a box of ice cream bars and was eating them with the freezer door open, and melted bits and pieces were dropping on to her exposed muffin top. Shopping here made me feel... not so great. Here's the kicker: The clothes a F21 are cuter and cheaper. And you can get way better quality food at Trader Joe's for around the same price. For everything else, just go to Target. There's a way better vibe there. Walmart's one saving grace for me? That they carry Aquify contact lens solution, which is surprisingly hard to find anywhere else, so this is where I have to go to stock up. read more

Damn do yelpers forget who their reviewing? ITS WALMART, you can't expect too much for underpaid elder workers, ex-juveniles just trying to get back on their feet, or those that just moved to America trying to live their American dream working at WALMART. I dont pay too much mind on the customer service here as I know what I am shopping for and I can find everything here because it is pretty organized walmart. Yah the parking lot is a bit sketchy with some dudes lurking with gym bags full of pirated dvds trying to sell it to you for a good price and u think ur getting a bargain paying $2 less than what u would pay for inside the store but then u go back to your home and hope to enjoy your cheap still in theatre dvd but then realize it was just a taped version recorded on portable video device and the image quality is horrendous. but other than that I LOVE WALMART! and i dont mind this location. read more

UPDATE: Well, my husband needed to get some synthetic oil for his truck. He won't buy it anywhere other than Wal-Mart, because it's much less expensive there than anywhere else. So, he asked me to go with him, and unfortunately I did. I now swear that I will NEVER, EVER, EVER set foot in this Wal-Mart EVER AGAIN!!!!!!!!!!!!!!!!!!!! Wal-Mart corporate offices got a letter from me as well. We park in the lot and start walking toward the store. As we are walking, some tricked out low-rider with spinny rims and an earth shaking stereo comes screaming into the parking lot. No biggie, this is CA and I am used to it. The "greeter" from inside Wal-Mart comes outside Wal-Mart yelling at the top of her lungs "HEY BABY WHATCHU DOIN TONIGHT BOO?!?!?!" and flashing gang signs!!!! Seriously WTF?!?! So, I walk into the store and immediately realize that I forgot my cell phone in the truck. So, I walk back out and as I am at the car, the greeter is back outside waving the gang signs and screaming at the 2 guys in the car! Again, seriously WTF?!?!? By the time I get back in the store, the greeter is back at her post inside the store. She ignores me and everyone else walking past her while she is texting away on her cell phone. Now, I am not normally one to complain about too many people. But this is just one of those times that I really had to. Richmond gets a bad rap. I agree with that, but this kind of behavior and activity is one reason why. I get that these people work at Wal-Mart and really hate their job and only come in for the paycheck. But are gang signs really necessary? I'm sorry, but that crap wouldn't happen at the Wal-Mart in Martinez. Not that I expect professionalism from Wal-Mart employees, but come on!!!! So, no, never again, EVER. read more

7 years ago I rote that this Walmart was a pigsty; went but there today and it hasn't changed one bit. The customers have no respect for the store- if I could give it a negative 10 I would No social distancing... grim just grim read more

Most Bay Area liberals I know would rather lie to their friends than admit that they shop at Wal-Mart. But I have no shame. I know exactly how horrible Wal-Mart is for the global and local economies but I happen to be broke so I often shop at Wal-Mart despite my liberal political leanings. That being said, not all Wal-Marts are created equal. This one has the dubious distinction of being one of the worst Wal-Marts I have ever set foot in. It's very large but somehow manages to have a crap selection. I've seen other Walmarts with half the square footage with wider aisles and a better selection. There's just an air of neglect that permeates everything. It's sad and kind of gross. Walmart's low prices tend to bring out all kinds of different people. This WalMart had a pretty high proportion of "People of Walmart" types which makes for great people watching but not much else. All in all, I don't think I'll be back unless I absolutely have to. read more

Walmart does not honor their own return/refund policies. Returned item 7-10 business days for carrier (FedEx) to report to Walmart. Then 3-5 business days for Walmart to issue refund. Item ordered 01/08/2022, paid cash/debit card, item delivered to wrong house and not working, I wrapped and FedEx picked up 01/18/2022 for return, on 01/23/2022 I was told FedEx picked up, 02/09/2022 Catarina told me she would issue refund that day. Based on that I made another commitment/which will cost $60 to cancel. Today, 02/10/2022, NO REFUND. They started process over the day before, another 3-5 business days; should get refund 02/17/2022. DO NOT DO BUSINESS WITH WALMART! THEY DO NOT HONOR THEIR OWN POLICIES! AND THEIR EMPLOYEES LIE!!! read more

Worse damn Walmart ever. I just needed to talk to a manager to ask about what what I ordered online to get picked up in their store. Cant even do that. The person who picked up kept transferring me to different departments and each and every one had absolutely no one picking up the phone. They need to open a Walmart closer to SF other than this one, seriously. read more

I have never seen a store that escalaters are ALWAYS broke since opening. Management why not hire a company that knows how to repair it correctly. Secondly the store used to sell my favorite Cold slaw. Now I have to go all the wat to Fairfield ca or Suisun ca. I wish that our store would sell more of what we enjoy. read more

This place is wack as fuck bought 2 Hoover boards spent $400 , we parked down stairs never been to this Walmart ever, so we walked in toys ended up to be upstairs, we go the Hoover boards paid for them upstairs right when paying a white lady & black dude approached me saying are you going to pay for that towel, not to mention we were not done shopping yet, just wanted to get these 2 big items paid for, and my sister needed to pull cash back to pay me money she owed me, and these security people are dumb as fuck, if I was going to steal a $1.00 little towel , no matter what store I'm at if I'm buying expensive items I buy it back in the department I'm getting it from , then I pay for my other items when I leave, these security people were dumb as hell, saying I don't understand why you guys don't have a cart, we got 2 kids , man we can push a cart, a stroller anything we want. Fact is we pay for our shit , 1st & last time I'll ever shop at this Walmart or any Walmart, read more

I've only dealt with their customer service over the phone, but let me just say that it was a terrible experience. I called and was put on hold for 15 minutes, with at least 7 different people picking up to say, "Thank you for calling Walmart" or something to that effect. Each time I mentioned what I was looking for, I was put back on hold immediately, until someone new asked me the same question minutes later. I kept waiting until they hung up on me. YES. THEY ACTUALLY HUNG UP! Their staff is clearly inattentive, and lets calls ring off the hook so they don't have to bother with them. read more

Im giving it 3 stars, because I never really had issues here, to me its no different than any other walmart... after reading alot of the reviews, I dont see what is really soooo "ghetto" about this store.or what even constitutes as "ghetto". nevertheless every walmart i have ever been to, has been short of items, staffs, almost everything a normal store needs to function properly...i feel alot people think it is "ghetto" because its within an area were there are alot of minorities.. read more

My first time at this Walmart. I like to avoid cars and crowds, so I appreciate that this store opens at 6:00 am. I only went to the ground floor. The prices for food are excellent and the store carries a wide and varied brand selection. I bought some drugstore products also. I'll be back for the bargains. read more

Ghetto!!! I hate going to this Wal-mart for so many reasons... Recently my mom was there and had a guy threaten to beat her to death with her own hammer! How sad is that? Her car had a bad starter so she asked a "normal" looking guy for some help and he threatened her. She was stuck there for 2 more hours while she waited for the cops to come and the man to be arrested. I suggest making the trip to Martinez. Cleaner more organized and less ghetto and crowded. read more

Such horrible service here. Thee absolute worse. We were looking for car batteries and asked for assistance , we were told it's in automotive (if that's not obvious enough, we wanted to know WHERE EXACTLY in the store). So this was the worker's fabulous answer for us: "it's over there." (As she throws her hand in thee air) thanks , you SERIOUSLY helped Another time we were in line for SO LONG because a new cashier obviously didn't receive the best training . Boggles my mind. read more

This place is hella freakin ghetto to the max!!! (mainly the people and the area, so to speak). The aisles either wreak of nasty weed or remnants of spoiled rotten food. I've gone there a couple of times, and every single time, there's shampoo that's been spilled all over the floor or some gooey gunk that looks like it's been there for days. I've told employees about the mess, and they look at me crazy or they just didnt understand what the hell I was saying. The store is NOT 24 hours, and I guess that's a good thing...you'd probably get mugged in the middle of the night. Bathrooms are horrendous. There's urine and feces every where, especially in the bathroom on the bottom floor. Some of the employees have such a bad attitude. The frozen food aisle had some expired food in stock. Make sure to check the expiration dates on all items before purchasing them. It's best to go the Super Walmart in American Canyon. read more

I agree with c.g. who says "Wal-Mart at the mall isn't that bad." In fact, it's great! If for some reason you can't find what you need at the gargantuan megastore, maybe there's a chance you can find it at the mall. That's two things my wife Becky and I love--gargantuan megastores and malls. I'm only giving three stars, though, because the other reviewers are right in saying that the service is not good here. I expect top-notch service from such a gargantuan megastore. read more

This Walmart is ghetto. I had one incident when I turned away from my cart for a minute in the frozen food section. I had milk, toilet paper holder reserve and another item in my cart. When I go back to my cart, my toilet paper holder reserve was gone. Wtf, I literally turned my back for less than a minute and that was the last silver holder in stock. Also, it seems that every time I come to this Walmart for a specific thing, they are out of stock. I prefer to shop at the Walmart in Martinez or the 24 hour Walmart in Stockton if I'm down there visiting. read more

1. Like others have said, yes Hilltop Mall is not what you would call high class. But being that I was born & Raised in Richmond I find some offense in the 'ghetto' critique. 2. There are so many things wrong with wal mart in general. I have always stayed away from these stores because I have been convinced that this a horrible corporation but unfortunately, the state of the economy combined with the upcoming holidays means only one thing...Wal-Mart. 3. The main problem here is the rude/unhelpful staff. They are completely unprofessional. This combined with wal-marts reputation makes for 3 stars. read more