Good location in terms of being in stock of most needs but 3 stars for how inconvenient it is to…read moreshop here. 1) 90% of my time in the store is pressing a button and waiting for someone to hand me something as invaluable as deodorant 2) Every time I opt for self check out, the bell goes off that I didn't place my item where it's supposed to go and then I end up having to wait for someone to come scan their card 3) The receipt that comes out is the biggest waste of resources that I've ever seen - after all that waiting, the grand finale is waiting for a six foot long receipt to spit out This repeated experience has caused me to move onto the Target next door. In the words of Stevie Wonder, a world where men are free.

I rarely leave one-star reviews, which is why I'm taking the time to write this one…read more Ironically, most of the employees I interacted with were wonderful. It was my first time seriously couponing, and the staff stocking shelves were incredibly patient helping me locate items. I scanned everything through the CVS app before putting it in my cart to make sure the coupons attached correctly. One employee with bright red lipstick was especially encouraging and genuinely cheered me on while I was figuring everything out. Those interactions made me feel welcome and excited to learn. I will say that I hate how much merchandise is locked up at this location. I understand why stores do it, especially in the city, but needing assistance every time you want a basic item gets frustrating quickly. That said, the employees who helped unlock items were polite and helpful. The real problems started at checkout. I had carefully planned three transactions so I could roll ExtraBucks rewards between purchases. My first transaction should have earned $19 in ExtraBucks, but only $11 appeared. Several digital coupons that showed as attached in the app didn't apply at checkout either. I also had qualifying items for one of the spend-threshold promotions, but the reward never triggered despite the shelf tags clearly advertising it. While I was trying to figure out what happened, another customer standing nearby told me she had experienced similar issues at this same store and had stopped trying to use the promotions because rewards frequently failed to appear in her account. Hearing that made me wonder whether this was a larger problem than simple user error. Then I had an interaction with an employee named Marion that turned an annoying situation into an awful one. I was trying to explain exactly what I had done, including how I scanned every item through the app beforehand to verify the coupons attached. I couldn't get through a complete sentence without being interrupted. Instead of listening, she repeatedly told me I was wrong and insisted ExtraBucks are only issued at the end of the month. This may have been my first time couponing, but it was not my first time shopping at CVS, and I knew that wasn't how ExtraBucks generally work. The conversation got increasingly uncomfortable. At one point she told me to retrieve coupons from the self-checkout receipt bin and repeatedly implied that I was causing problems because I didn't understand the system. What upset me most was the implication that I might be stealing items, despite the fact that I had carefully scanned everything and was actively trying to verify my purchases. It wasn't until I requested a full refund and she scanned every item in my bag against my receipt that the suggestion disappeared. I would never intentionally steal from a store, and being treated as though I might was humiliating. Even at the end of the interaction, the tone remained condescending. I fully understood that returned purchases wouldn't generate ExtraBucks rewards. The issue wasn't that I expected rewards after a refund. The issue was that the advertised rewards and coupons didn't work correctly in the first place. I know retail is difficult. I know coupon transactions can be complicated. I went into the conversation expecting some confusion and maybe even a little frustration while we worked through it. What I didn't expect was to be repeatedly interrupted, talked down to, treated with suspicion, and made to feel like I was wasting everyone's time for asking reasonable questions. The kind employees on the sales floor deserve recognition because they were genuinely helpful. Unfortunately, the checkout experience completely overshadowed that goodwill. I left feeling embarrassed, frustrated, and convinced that I won't be returning to this location.

This is a city pharmacy, so basically everything was locked down. I stopped in to transfer a…read moreprescription during a work conference, as it was leading up to last weekend's huge snowstorm. It was a single-pill script, so after the 15 minute prescribed wait, I hopped in line to see if it was available. Usually, my CVS app would alert me and/or I'd get a text, but neither happened. The pharmacist was like, "Yes, we called her name" when I asked if it was ready yet, which was strange as I absolutely didn't hear it. Strange they're not up to date on their technology, but alrighty. I also had to tap my card twice to pay. All in all, glad I stopped in as it saved me a trip at home but the vibe sure was something else.

They did not have what I wanted, so unfortunately a failed visit…read more All I needed were saltine crackers, but they only had Club. When you're sick there is a difference. An employee said they were out. Store had security which was a bonus. For this visit a 3 suits them.

I get a lot of persc from here monthly. I went yesterday 2/4/2026 to pick up 8 prescriptions the…read morecashier told me I had to pay .10 for a paper bag. I understand they charge for bags for purchases but if I have 8 prescriptions how am I suppose to carry all of them without one ? To make matters worse the lady in from of me had one prescription and 3 items she purchased ge gave her a bag for free. terrible customer service and I'll probably be transferring my prescriptions to a different location cause this isn't how you treat a long time / monthly care member. This happen at 7065 Lincoln Dr Philadelphia pa 19119 cashier #2811894.

The employees here are more helpful and friendly than any other CVS I have been to. This is the…read moreprimary reason this one is my favorite. This CVS is smaller than some others so it's not as well stocked with holiday items during the end of year holiday season, and have a small refrigerator and freezer section. With the lack of a grocery store in Old City, the smart thing to do would be to expand those sections. But I can usually find what I'm looking for here. And the pharmacy rarely has a wait. They recently added self checkout machines, so u can generally avoid that person holding up the line complaining about something or asking for a rain check on a coupon. This CVS has been a welcome addition to my Old City neighborhood since the day it opened.

Honest and intelligent pharmacist who has been offering great care and service for decades!read more

I have always enjoyed having a neighborhood pharmacy within 2 blocks of where I have lived over the…read morepast 5 years and have bought from this pharmacy several times as well as recommended it to neighbors both in person and on the next door blog. Today I got home from work around 540 and was parked half in front of the passenger loading zone in front of the pharmacy. The owner comes out and tells me that if I am not shopping at his pharmacy he is calling the PPA on me. I pointed out that it was a 20 min loading zone until 6pm and it was 540pm. I told him I have shopped there several times and have told various neighbors about it. He said it doesn't matter and he was calling then PPA and was quite rude and confrontational about it (which even if he called the PPA they couldn't have ticketed me as I was within the 20 min until 6pm when the parking restrictions end and they don't ask for a recipe of purchase). He has now lost me as a customer and I will make sure to tell my friends as well. The amount of money he lost by being rude over 20 minutes of parking far outweighs his efforts of going out of his way to get me a ticket from the PPA. I ended up moving my car which I'm sure right after I left someone took anyways because I didn't feel like dealing with the hassle. It's a shame when you want to give business to the non corporate pharmacies and go out of your way to do so only to be confronted about parking (legally) in front of his shop less then a block away from where you live .

I recently was traveling between two cities when I got stuck in Philadelphia on a layover and…read morestranded overnight due to flight cancellations. I went into the city to stay at a hotel but with my luggage stuck at the airport and inaccessible, I went in search for a drugstore to get some toiletries and other items once I arrived to the hotel. This CVS Pharmacy was the closest drugstore to the hotel. As I walked to the front entrance, there was a homeless man in front of the entrance where it was awkward to walk around him but I needed to go into the store. I was pleased, however, with the service and the items in stock upon my arrival though. The store looked a bit disheveled where a number of items including deodorant were locked up, and I needed to find an employee to assist me. Once the employee arrived, I was able to ask them where other items I was looking for were located. One item was too large (for only one night), and the employee went into the back to find me a smaller item at a smaller price. Not all employees would have been willing to do so. Ultimately, I found all items I was looking for, which were all everyday items. I encourage everyone to sign up for ExtraCare, which is a free membership and includes sales prices, deals for you, 2% back in ExtraBucks rewards, a $3 birthday reward, and up to $50 in ExtraBucks rewards at the pharmacy. Then, for $60 per year ($5 per month), you can purchase membership in the ExtraCare+ program, which includes $10 in ExtraBucks rewards per month, free same-day delivery, free shipping, free same-day Rx delivery, 20% off CVS Health brand products, and 24/7 pharmacist help line. Occasionally, there is a $48 discounted annual rate for ExtraCare+ or another promotion. I have heavily used the ExtraCare+ program over the past many years. Also, while the Black Friday CVS deals were incredible a number of years ago, now you can only get good deals but not incredible deals with free items. While I'm a huge fan of CVS in general and the ExtraCare+ program, the stores are hit or miss. If I was stranded in Philadelphia again and in need of a CVS location, I would consider this location though I would be well aware of my surroundings when walking to and from this location.

I'm sure it's not easy running a CVS near city hall - but this is one of the worst locations I have…read moreever been to. The delays in picking up medications here are unmatched, and if you call to ask for updates or help, they will literally say "we don't have it" and nothing else - wish I was kidding! Long lines at the pharmacy as well. Although it seems they've recently hired more security, entering the store feels unsafe and I always try to get out of there as soon as I can. If you're desperate and need to go - plan for a quick visit and don't depend on them for getting your medication on time.

The store had wider aisles but most shelves were empty. Hard decision buy 1- get 50% off the next…read moreif there's just 1 of every thing. Self check out does not allow cash. With one person running the entire front. With his register and the 3 self checkouts constantly getting errors. My 1 minute shopping spree to purchase 2 drinks took 27 min!!

The pharmacy at this CVS provides terrible service…read more The pharmacist refused to fill my prescription for cough medicine. She said she needed to clarify with my doctor directly, because the cough medicine was a controlled substance and she didn't know how much the prescription was for -- even though the amount (in mL) was specifically written on the prescription. What's the point of having a pharmacist who refuses to read and follow the written prescription? Of course, my doctor was already gone for the weekend so he wasn't answering phone calls. I later went somewhere else to get my medicine & and the prescription was filled without any problems. Basically, this pharmacist refused to give me my medication even though I had a perfectly good prescription. If you're looking to fill a prescription, do yourself a favour and go somewhere else.

BetterU switched to this compounding pharmacy from their previous compounded "Precision". This new…read morecompany provided me with a nasal spray that had 1/4 worth of the medication that was supposed to be in there. That's my 1st experience with them. I went to the RDT's next, they were absolutely trash! Nowhere near the dosage they were supposed to be. Their "accreditation" is a paid for one like being BBB. They're absolute trash, and I'm sure we will see a great deal more of these posts coming in the near future. I feel awful for those who didn't have the experience with the previous compounding company "Precision"! One star for nothing. I'm sure they're cheaper for BetterU obviously, and that's why BetterU is falling (or has fallen off sadly). It's a money grab & as much as possible of course.

I wasn't aware that Better U had switched to this pharmacy - had I known I would've.cancelled the…read moreorder and ended my association with Better U sooner. I received an order for 10 troches. Of the 10, 7 were complete duds, the 8th dose was mild and doses 9, 9.5 and 10 resulted in my projectile vomiting and terrifying incoherence. I'm filing a complaint with the State Board of Pharmacies and filing a complaint with the Philly DA's office In the morning.

[802] This 20th and Market CVS locations is fairly new…read more(opened a few short years). The store is in a busy corner which makes it easily accessible to anyone in the area. Paid parking is available in the same building but most people are walking past the building. The store is large and has many items to choose from. Personal items, food items, medicines, snacks, drinks and so much more. The staff is friendly and once the line builds the cashiers call for backup. There is a pharmacy at this location but due to location restrictions no drive thru. I'll definitely be back.

I just experienced (2/5/23) the rudest & most unprofessional interaction with the pharmacy. I will…read moretransfer my RX & will not patronize this location ever again. Their overall low star Yelp rating is appropriate- I will look into an independent pharmacy to no longer patronize CVS at all. I called at 1:14 pm to refill a Rx. The tech said 1 hr. She heard my disappointment & asked if I was already there . I stated I was a a couple blocks away, she said to come in 20 minutes. The call lasted 4 minutes, so she said this at approximately 1:18 pm. thus summoning me at 1:38 pm. At 1:40 pm, I arrived to a closed pharmacy gate & a sign noted they close 130 - 2 pm for a break. After waiting a few minutes, I asked the pharmacist about my Rx, I said I was told to pick it up now. She replied, incredulously, they're on break, etc. "We're 12 minutes into our break, we open at 2 pm." I relayed my confusion because I was told to come at this time. I asked if she was the person I spoke to, she said no. Then the tech (out of my view) said she told someone that, but that was "a while ago" with an attitude of annoyance in her tone. Umm...it was 20 minutes ago...that's how long ago she said it. I walk away, understandably frustrated. Clearly, the tech didn't realize the time when she told me to come in 20 min, inadvertently, telling me to come when they're closed. An understandable mistake. But instead of owning it, they treat me poorly, as if I am the issue. I'm doing what I was directed to do. This increasingly bothers me as minutes tick by. (To be fair, the pharmacist didn't know I was told this, but her affect was still rude.) I had my wife & kids waiting in the car outside & this will now be about 45 min of them waiting. I buy snacks, take it to them outside & explain the wait. At 1:55 pm I go to the gate & stand to await the opening. Before it does, I hear the tech (still out of view) say to the pharmacist, in a nasty tone, "...& when she called, it was like..." the pharmacist stopped her, looked at me with wide eyes to try to indicate to this poor excuse for an employee to shut up b/c I'm standing there. They didn't know who I was, but they quickly learned who I'm NOT...& that's "the one." I proceeded to read that little girl & the pharmacist for filth. I attached the screenshot of my call. I am also not the silent type, the entire store probably heard me say the only thing they should be offering me is an apology for their mistake, not their attitude. The pharmacist immediately changed her affect, apologized & filled my Rx in 5 min. She was suddenly pleasant as pie, twice as sweet. I know it's hard to find good help, but you lost a years-long customer today.

Moved & continued using Psrkwsy since they HAD been very helpful…read more I certainly changed my opinion- medication not sent when they promised & lost in the mail --but charged me for med & postage. Etc etc I'm out of there ! Very unprofessional!!

Very accommodating! Convenient and lively trests and gifts. Sadly, I am going to have to move my…read moreprescriptions to mail order instead if getting them at Parkway due to the government price jump!

Taking a gander at all of the reviews on this CVS, I am quite confused as to other's experiences. I…read morecould totally see something negative happening if you over-demanded or had complex shopping requests, but on the whole, I have found this CVS to be reliable, quick during most visits, and relatively orderly. One plus is that they are pretty well staffed here. I've been to other CVS locations in the city, where you hit the button to ask for someone to help you open the Tylenol cabinet, only to wait for an inordinate amount of time before you have to walk all the way back up to the front to get the person yourself. You're able to get the help you need in almost every part of the store here. Granted, you're dealing with Philly folks, so they're not going to give you the nicest smile or friendliest service. But they'll help you out with what you ask, and frankly, when I'm coming to CVS, I'm not looking for the red carpet anyways so that's more than enough for me. Only knocks are probably the fact that aisles are often getting clogged up due to constant restocking happening. Not their problem honestly, because they're serving pretty continuous traffic opening to closing because of UPenn and Drexel nearby, so the fact that they're on top of inventory in the aisles instead of letting shelves stay empty is a good sign to me. Pharmacy folks are also helpful in the Philly fashion. Don't think I've had much of a wait ever, except for right after work, as expected, but even then they recently installed these partially self-serve kiosks within the past year that have greatly sped up prescription pick ups here. On the whole, I think you shouldn't believe all the revenge reviews happening here. This place is more than sufficient and above average for CVS locations in the city.

I'm updating my review & upgrading my rating, since I've been to CVS many times over the years…read more CVS has been consistently okay. They don't always have what I need, but many times they do. The employees are nice & helpful. The receipts are still way too long, which not only wastes paper, but also wastes time trying to rip off the extra coupons, throw them away, fold it all up & jam it into my bag. It's annoying, but it's a feature of every CVS I've been to, not this one in particular.