Your PHONE selections are horrific. Once I FINALLY got to what I needed, ("speak with a pharmacist"…read morewhich SHOULD be elementary on a call to Walgreen's, for goodness sake, but wasn't even among your selections, so I had to pick, "other") I listened to music for ten minutes, then listened to it ring for another three, and finally, a pharmacist answered. I asked my question, and was done in about 20 seconds. Corporate Walgreen's needs to read their reviews. These are many of the same issues we have experienced here, which is why we are happy at the Reams Pharmacy now. Our Reams told me to "try Walgreens" since they were out of stock. Turned out Walgreens didn't have it, either.

This pharmacy sucks. You want a prescription? That sucks. I went there at 6pm today to get…read moreprescription (laxatives because I am backed up) and they said that they never entered it into the system. It arrived, they just never entered it. So they told me to come back in an hour. Fine. I'll be out and about in an hour anyways. I go back TWO HOURS LATER and they tell me that my prescription never got started and isn't ready. I'm tired and my stomach is in pain, so I ask when it will be done. They tell me to come back in AN HOUR AND A HALF. Or to just come in tomorrow morning where it will for sure be ready. I CLEARLY need my laxatives now, I haven't shit in four days! That's not healthy! TL;DR This pharmacy sucks and has screwed me over one time too many. I'd give it no stars if I could.

This is a very small but nice Pharmacy store. Not a lot of items on their shelves but still was…read moreable to pick up what I needed. Cutest part are the homemade-goods area towards the front. There was this bucket purse that I kept picking up and putting back down. Also I found these children books that have uplifting encouragement for I knew we didn't have any space in our car.

Such a cute little shop. We walked in by because we saw the sign that the had English products…read more They had a pretty selection of chocolate, cookies, canned goods and other products, including British souvenirs...just in case you forgot to bring something for your neighbor from your last trip to London. They also had unique gifts and seasonal home decorations. The store was very attractive and well organized. When I get a craving for Galaxy chocolate, I know where to come.

I pulled up to the window to grab my prescription while I was in town grabbing groceries, and the…read morelady rudely told me it's "scheduled to be ready in 20 minutes, so come back then." I then got on the freeway to go home TWO MINUTES LATER when I get a text that it's ready. Why didn't you just check on it for me? Don't you know not to mess with a pregnant woman and her anti-nausea meds?

Worst store to do business with I can recall. Can't get thru on the phone and they will not return…read morecalls on products you have ordered. You will not deal with reliable people in this store. Take my word for it.

I shop at this store all the time in fact I've moved to Santaquin and still come north to…read moreSpringville for my Smiths shopp even tho there is a Smiths in Payson. Today (2/19/2023) we were in the self check out lines and Leila (I hope I spelled her name right) was a super sweet helpful employee when we were having issue with barcodes on a couple things. On top of that she was super funny. I personally think she needs a raise and probably a management role with a great attitude like that!!! So I want to tell her thank you and I look forward to my next interaction with you/her!!! Best Regards Tim J

I seem to get overcharged everytime I shop at the Smiths Marketplace in Springville. I called…read morecorporate when I realized the store was not giving back sales tax on the over charge. Corporate was of no help. In fact, they were awful. I also bought a pastry item at the same store that should have been refrigerated. I bought it one day before the sell by date. It was gross because it was moldy. If you shop at this store, be sure and check your sale's receipt before leaving. Or even better, check every item the cashier rings up. Someone from corporate seriously needs to look at their stores and find out why customers are constantly being over charged.

Horrible customer service. On hold 30 minutes. Answering machine is a joke. Never ever use pharmacy…read moreagain

Went thru the drive thru...associate was rude said they didnt have perscription ready when their…read moreapp said it was. My perscriptions should all be on auto refill but are never ready. Time to switch pharmacies.

I had to switch pharmacies. I really wanted to help local businesses but they kept not running my…read moreprescriptions through my insurance. I had to call my insurance company and have them talk to the pharmacy. When I told the pharmacy they were rude to me saying they did. My insurance company said no it was denied because they didn't send the right codes. I should not have to go through all this Everytime I need my regular prescription filled. Too much hassle. My deductible would never be met if they never run it through my insurance company and with the right codes. The store connected is cute that sells cards. The lady that runs the store not the pharmacy she is nice. I would buy little things from her.

I had a very bad experience with another pharmacy down the road a large chain store. I went to Art…read moreCity Pharmacy they took all my prescriptions and have been an great source for me informative and caring about what I am going through. I have many medications and this other pharmacy did not care what it cost or what I needed they just wanted the money (which is Signiant) and did not listen to my concerns I am greatful to the people who work so hard to get me the medications I need and know about insurance billing.

Fun atmosphere, inexpensive ice cream and a different and relaxed place to hang out and chill.read more

If I could give zero stars I would. They lie to your face about your insurance not covering your…read morefull medication. When I took the prescription to another pharmacy 10 miles away, they filled my husband's prescription with no problem and BILLED my insurance for it. When sos lied and said our insurance wouldn't cover the full amount of the prescription. I will never give them my business ever again.

I needed some invitations printed for my wedding, and McKenzee and Alexa worked day and night to…read moremake it happen, even though my order was a bit of a tall one. My fiancé and I really appreciate their dedicated, hard work.

My experience was very disconcerting. While other shifts have been pleasant, this visit on 5/8/26…read moreat 4:20 PM was hostile and promoted an unprofessional, unsafe environment. I went in to use the ATM and asked for assistance when it malfunctioned. The store manager (an older woman with highlights) immediately became dismissive, telling me to "call the ATM company." When I tried to clarify, she became defensive, stating she had "nothing to do with it." I walked away to avoid further conflict and said quietly I would let the store take care of things as they saw fit. She chose to yell after me in a petty and hostile tone in front of multiple other customers. After looking online, I realized this is a documented pattern and has happened to a ton of people. This specific manager has multiple complaints dating back over 6 months minimum regarding hostility and, more disturbingly, allegations of forbidding customers from speaking preferred languages or being hostile toward foreign accents. Both are potential civil rights violations and clear instances of discrimination. I filed a formal complaint with corporate. No customer should feel unsafe or witness discriminatory behavior in a place of business. I'd rather pay ATM fees somewhere else than go back to a store with such poorly chosen leadership. I look forward to corporate taking action to ensure this location goes back to being a professional and welcoming place for the community.

Saturday, August 16, 2025…read more Yesterday, as I was flying home to Palm Springs, my Provo Doctor placed an order at this location. At SLC Airport, I called CVS ... to reroute the order to the CVS near my home in SoCal. I was unable to speak with someone but did leave a voice mail. (Thinking nobody at CVS would return my call). So, ready for this? Within twenty minutes, a CVS staff member returned my call ... discussed the details of the order ... and confirmed the order will be transferred immediately to the CVS in SoCal. Which it was! And that's what you call great Customer Service.

I see why their review ratings are low. I just tried to call and get a cash price for a…read moreprescription. Of the 3 pharmacies that I called, they were the only one that required me to leave a voice mail and wait for a call back. No biggie, but I got a representative right away at the other pharmacies. CVS did call me back about 15 minutes later. They informed me they couldn't give me a price without the prescription. The other pharmacies gave me a cash price right away. What is wrong with you CVS? I will be shopping elsewhere.