I had a terrible experience with one of the passport photo workers. I did escalate to management and they offered a refund (I paid 12 dollars, and they gave me a 20 dollar gift card). While my first experience was unacceptable, I am very pleased with the way management called me back and took initiative to make up for the incident. I realize sometimes the staff on one incident are not indicative of what the store really is. While initially I gave a 1 star review, I will escalate it to 4 due to the management following up and compensating me in full, and then some. read more

This pharmacy is very unprofessional. On top of that you order online for delivery pay the same day and never get it. The pharmacy tells you that they aren't showing it delivery. I waited over 1 1/2 to get someone on the phone to speak to me. Would take your business to another store. What a joke!!!!! read more

Walgreens Provo.Ut. They don't understand how appointments work. I went on their app and made an appointment for a flu shot. I arrived 10 early. Had to stand in line even though I had completed all the paperwork online. After 12 minutes in line they said okay have a seat we will be right with you. 15 minutes later they hadn't called one person in for a shot. Manager was there so I told him this is not how appointments work and I left. Went to a competitor. Walked in scanned registration. Completed exact same paperwork as Walmart. Walked into room to get shot. Person came in verified my info. Gave me the shot. In and out in 8 minutes. Goodbye Walgreens. read more

My experience was very disconcerting. While other shifts have been pleasant, this visit on 5/8/26 at 4:20 PM was hostile and promoted an unprofessional, unsafe environment. I went in to use the ATM and asked for assistance when it malfunctioned. The store manager (an older woman with highlights) immediately became dismissive, telling me to "call the ATM company." When I tried to clarify, she became defensive, stating she had "nothing to do with it." I walked away to avoid further conflict and said quietly I would let the store take care of things as they saw fit. She chose to yell after me in a petty and hostile tone in front of multiple other customers. After looking online, I realized this is a documented pattern and has happened to a ton of people. This specific manager has multiple complaints dating back over 6 months minimum regarding hostility and, more disturbingly, allegations of forbidding customers from speaking preferred languages or being hostile toward foreign accents. Both are potential civil rights violations and clear instances of discrimination. I filed a formal complaint with corporate. No customer should feel unsafe or witness discriminatory behavior in a place of business. I'd rather pay ATM fees somewhere else than go back to a store with such poorly chosen leadership. I look forward to corporate taking action to ensure this location goes back to being a professional and welcoming place for the community. read more

I needed some invitations printed for my wedding, and McKenzee and Alexa worked day and night to make it happen, even though my order was a bit of a tall one. My fiancé and I really appreciate their dedicated, hard work. read more

I place a refill through the phone & the pharmacy person said her name is Janet. She was beyond awesomeness!!! She took my order, verified , who I am , and treated me with a very caring a voice and attitude, her name is Janet!!! Please take good care of your employees and in return , we, the customers , keep coming back......:thank you!!! read more

If your medication needs to be taken everyday, this is a horrible place to go to. It seems super easy! when you need a prescription refilled, you can do it online. I submitted my refill 4 days before i would need it. They send me an email the morning of when i need it saying it is delayed. They can't reliably check other stores stock so i am frantically trying to call other stores myself so i can pick up the birth control that they don't have in stock. read more

Pretty unhappy with the pharmacy drive thru at this Walgreens. They are very slow. Struggle to get cars moving. I understand if it takes a few minutes per car. But I've been currently stuck in 6 car line for almost a hour and a half. That's not normal. I'm glad that it's a 24h Walgreens but get more staff or something to speed things along. Please and thank you. Love -Karen read more

Mr Diaz, the manager, took 20 minutes of his time to call medical equipment companies in Orem to help my husband find a replacement strap for his cpap mask. We are traveling from Victor ID through here and were at a loss as Norco is not in this area nor where we are headed further south. read more

My wife had surgery so we stopped at the Walgreens near UVRMC to fill her Rx. After waiting for my turn and the Pharmacy technician entering her new Rx they told me they are just too busy to fill them for several hours. What it amounts to is printing a label to put on a bottle of Peridex and dispensing 20 capsules of 500 mg amoxicillin to cover the additional days her surgeon decided she needs. They are filling for other customers. What I think is that when the Tech saw our residence is ten miles away she decided they didn't want to serve us. She advised me to have our Rx transferred to the Walgreens close to where we live but after 12 minutes on hold unable to get that location to answer the phone I gave up, went back and asked for manager. Then the tech said she would pull my wife's 2 Rx back up and they would fill them asap. So I called my wife who is waiting in our car and told her the problem. It has been an hour so far and there is no evidence that they are even working on our Rx. Poor customer service doesn't begin to describe what is happening here. I was able to get my wife's Rx but by that time I forgot that I told the pharmacy tech that for the ibuprofen I just wanted the OTC package. So we wound up stopping at another store to buy that and of course we bought a bunch of other things too. read more

Worst customer service ever. Don't ever go here unless you want them to screw up your prescription so they won't ever start working on it until you call them. When you call they'll leave you on hold indefinitely. When you finally talk to somebody they'll give you an eta and you show up it still won't be done so you can wait around even longer. read more

Business is closed because they don't have enough staff. Pharmacy window is open for drive-through's. You would think they could serve over the counter medication. No prescriptions only. read more

Great costumer service, exactly what I'd expect at a pharmacy. They were super nice! Things have improved since the last reviews.

I'm livid. I work at a doctors office and have spent the past 40 minutes trying to get through to make sure they could dispense a prescription for our patient. I had to call FOUR times because they kept dropping the call. I would be on hold forever, it would finally ring but they would push me back on hold and eventually the call would disconnect. After three times and 30 minutes of this I called on my personal cell so it wouldn't register me as a provider to see if I could get through that way. Got someone on in less that 2 minutes. However the person was in their call center and couldn't help me. Said she would put me on hold and get me transferred to a pharmacist. Spent several more minutes on hold, and then got disconnected again. Ended up having our patient go to another pharmacy that we could actually get ahold of and confirm they could fill the rx. I use Walgreens as well for my personal care. I won't be anymore! This was ridiculous and took so much time away from other patients I could be helping in our office. read more

They are always very nice to me I've worked across the street for years and I've never had an issue

The wait time for picking up a prescription is insanity. Seems like each car takes 15 minutes to get their prescription. Something is seriously broken... read more

This pharmacy is a joke. They had the most unprofessional and rude people I have ever come across in a pharmacy. I made an appt for a Covid & Flu vaccine. The instructions stated to arrive 15 min. early, which I did. When I arrived, there was quite the long line. I didn't think I needed to stand in the "Drop Off + Pick Up" line because I had scheduled an appointment. I stood at the "Consultation" window for approx 10 minutes while being ignored and not being acknowledged at all. Finally, I spoke loud enough for the pharmacy technician hear me. I told him him I had an appt for a vaccine and had been waiting several minutes. He told me I had to "get in line." I let him know it is well past my appt. time. He condescendingly raised his voice and said, "We're still gonna take ya!" 45 minutes later, I got the shot. The appt. time means nothing, but you can't get it unless you make one. What a mess. They need to fix their customer service and not make those who have appts stand in line with every Joe, Dick, and Harry waiting in line while they ineptly solve prescription issues. Thank God I get my prescriptions at CVS. They are far more classier and have excellent customer service. read more

I cannot believe the service I received from the Technicians when I called repeatedly to get prescriptions transferred to them. Instead of trying to help me out they spout off party lines. When I called in the first time the tech said they would get back to me in two hours. When I called in two hours later they had nothing done and no records of my call and hung up on me and the third time I called was the worst. I do everything I can to help out my patients and this pharmacy seemed not care and put up roadblocks! Extremely disappointed. If you want fast service and people who care don't fill here!! read more

I don't care about the bad reviews because what I cared the most is they are 24 hours. My baby had horrible stomach flu middle of the night and we needed pedialyte immediately. Walmart was closed, literally everything was closed. I'm so thankful they are 24 hours because if not, my son would've gotten worse. Thanks for being open 24 hours and not changing it. There's people like us who appreciate that! read more

The staff are very friendly and helpful. I love when Nancy is there because she always finds a coupon to help me at checkout. The employees all wear masks and are cognizant of keeping everyone safe. Yes, I would recommend this Walgreens! Kim read more

Nancy was super rude to us since we were using coupons. Just a whole bad attitude. She might be a racist because she kept ignoring my mom (who's a Latina). I would give 0 stars but Sam came in and rescued us and made the experience a LOT better. WAYYY better customer service. Appreciated it a ton after the initial bad customer service. We were there tonight 7/30 at 7 PM read more

I had pneumonia with a high fever. Dr called in prescription to this Walgreens. At the window they said to have a seat and they would call me when the prescriptions were ready. After 45 minutes I got a message on my home phone in Maryland that the prescriptions were ready. Seriously- Maryland. Staff never said a word though I kept catching their eye. Just let me sit there with a raging fever while they waited on customers. Finally had to get back in their long line and they acted surprised that I was there. Sheesh. I won't go here ever again. read more

The drive through line is always ridiculously slow. It takes me about 20 minutes to get my prescription even if there's just 2 cars ahead of me. I do get my prescription fairly quickly when I go inside. I just don't understand why the drive through takes so long. read more

GAVE THE WRONG DRUG!!!! This pharmacy is terrible. My prescription was ordered at 7 a.m. I called twice to see if it was ready yet, their automated system said no. Finally at noon, I decided to head over there anyway, and on my way I got a text that it was ready. When I got to the drive up I was told that it wasn't ready yet and they would need 10 or 15 more minutes. I said I would wait. Eyeroll. After I got back to work, I took one of the pills, and passively thought it looked different than usual. Wondering if it was a different manufacturer, I started looking at the label. The label was correct, exactly what it should have said, but the pills inside the bottle were wrong!! Wrong color and everything. I googled the pills they gave me and identified them as the anti-convulsant medication topiramate. After I had already taken one! I called the pharmacist and she was totally unconcerned. She said, "You're welcome to bring them back and swap them for the correct medication." I declined. I was heading out of town and didn't have any more time for their sloooowww "customer service". But I had to call back again and ask her if I would be okay, considering my other medications (which she didn't even ask about!). Just, zero concern for the error, or my well-being. Imagine, what would have happened if I had followed the directions on the bottle; "take one tablet up to three times daily as needed for pain"?! Scary. read more

Absolute joke. Unorganized. Scheduled an appointment for 8:20 and was asked to be here at 8:05 to fill out paperwork. Got here at 8 and waited in line for half an hour with the line continually growing behind us because the person manning the desk was gone for 15 minutes. This person was helping others and didn't even know how old you had to be to get the vaccine. You'd think in the middle of a pandemic they'd have something dedicated purely to vaccines. Ridiculous it took us longer than 15 minutes for this. Took us 40 minutes in total read more

Understaffed and rude. I was waiting for a prescription to filled that cost about 150 dollars and they just assumed we couldn't afford it. So when we went to go pick it up they said "oh, we didn't even bother filling it." So we asked them to, and they kept reminding us of the price, so finally they filled it and when my wife went back (after they called us to tell us it's ready) they didn't even have it in the store. So my wife took the prescription to rite aid, and they helped us out quickly and efficiently. I will NEVER return. read more

I didn't have insurance and my prescriptions were going to cost $120+. The pharmacist applied some coupons and took $100 off the price. I was blown away. Thought I'd give back a little with this review read more

Long wait times especially during the graveyard hours when there are hardly any customers in the store or pharmacy drive-thru line. I have also gotten calls to say my prescription is ready and when I get there, they can't find it. And I've also had prescriptions in process for over 10 days with no follow-up as to the reason why the delay is taking place and was not communicated to me, the patient. read more

Great pharmacy and many choices for product. Staff is very kind and willing to help in any way.

Went here in Saturday when my normal Walgreens was closed . The technician was so fast at filling my prescriptions . And when they were done they had my name on a television! read more

What use is a 24 hour pharmacy, when the pharmacist ignores customers inside the store because he is too busy chatting with his buddy who came to the drive-up in a plumbing company truck? What a joke. No wonder Walgreens stock is in the toilet. read more

understaffed and the worst experience ive ever had at a store. I waited for 20 minutes to get a passport picture. finally went to the front desk and said come take my picture. She came back. Took it really fast and made me wait while she did her own personally photo editing. It was terrible. I looked awful with lumps all over my face and neck from the "customized editing" . Took forever. and was 16 dollars for a tiny photo. AWFUL DO NOT EVER GO HERE EVER EVER read more

If I could count how many times I've called to make sure my scripts were ready oy to be told in person they weren't and I'd have to wait, I could start my own pharmacy. read more

the drive through consistently takes 45 minutes. they really need to figure out a new system this is ridiculous

Complete idiots working in the pharmacy! Went in at 5 pm to refill a prescription that was from out of state. Told no problem it will be ready in 20 minutes. Came back at 9 pm, they had no record of any prescription! Showed them the bottle again...they now said they have to call to get it transferred...guess what the pharmacy in California is closed and that can't transfer it!! Couldn't have figured that out at 5 pm...complete morons!! read more

This is your run of the mill Walgreens. I use their pharmacy and they are hit or miss on filling orders on time.

UNDER STAFFED! Go to local family run businesse instead, unless you need the 24 hour. I was picking up a prescription for a friend, who was sick. I was by the Orem 800 north location and tryed to call to have them filled there instead. I was on hold for over a half an hour before i hung up. I drove past two locations to get to this location to wait in line for 15 minutes. I said very nicely to the girl who helped me, that they ought to talk to their manager about getting more staff in the pharmacy and told her about my experience. She COMPLETELY ignored what i said. Bad costomer service read more

If you're the type of customer who likes waiting 35 minutes at the drive-up window, this is the place for you. Either they're horribly under staffed, or they just don't care about people's time or providing prompt service. read more

This is an excellent pharmacy. I am ALWAYS in and out within 10 minutes at the most. The entire pharmacy staff is helpful, friendly, and patient. read more

I went in and needed to get a vaccination. All the staff was super friendly and so helpful! They got me in and out quick and gave me all the information I needed! Super impressed to say the least :) read more