Patient Negligence + No Communication;
My pregnant wife tested positive for COVID and her OB stressed she needed to start Paxlovid within a specific time window. We called this Walmart pharmacy and were told they would get it ready. Then? Nothing. No call, no update, no urgency.
When my wife finally called back to check, the response was, 'Oh, we don't have that in stock,' like it was no big deal. They never notified us they were out, never tried to transfer the prescription, nothing. For a pregnant COVID patient on a clock, that is not a minor mistake, that is dangerous.
Their failure to communicate and follow through easily could have delayed life‑saving medication. It comes across as totally careless at best and negligent at worst. Thankfully H‑E‑B actually had their act together and had it in stock, but Walmart's pharmacy has completely lost our trust for anything critical. I would never rely on this location again for an urgent prescription, especially not for a pregnant patient.
Management or owner, please check in with your workers as this is UNACCEPTABLE! read more
