Will Walgreens do anything to support their pharmacies and customers during a pandemic?
This is the letter I sent to Corporate:
Store 12521 San Marcos Tx on Ranch Road.
I made my appointment online for my covid booster and my flu shot. I filled out the forms and provided insurance at the window when I arrived. The lady didn't even know who I was, didn't have an appointment for me, and asked me to provide the email your corporate site sent me. I provided it. She said that they just didn't have my appointment.
After I left the window, I looked around, and there were five pairs of eyes looking at me: five other people who'd been waiting 30-45 mins for their appointments, who also had to redo all their paperwork. We chatted and compared notes, and they were not happy. One had his very elderly mother with him, and she was sitting, with her walker, silently, suffering the indignity that only the disabled elderly know: Silent, forgotten, unimportant. When they called her son, he asked them to take his mom first, but they told him she'd be next. I felt so sorry for them both. My five new friends all left, and five more gradually filed in and took seats. I stood the entire time, to dodge the unmasked, and move out of people's way.
After an hour waiting, I got back in line and asked about my vaccines. The pharmacy technician Christine spent a great deal of time explaining that she was overwhelmed and short-handed. She said they have had no applicants to work there since May. She cited normal pharmacy business, plus she's giving covid tests every 15 minutes and vaccines every 10 minutes. I noticed she was only wearing a blue surgical mask, not even tightly, on her face. She asked if I wanted to work there. I told her I would, gladly. (I'd wear a real mask.)
Then the pharmacist, Sean, called me back for my vaccines. He was utterly professional, apologetic, efficient, gracious, kind, friendly, and meticulous. He answered my questions, and assured me he had cleaned the chair himself before seating me in it. He gave both vaccines, and assured me that contacting corporate was the only contact I should bother with, that the pharmacy manager can't help them. She's caught too.
Here are the considerations:
1. Why bother doing online registration and appointments plus forms if they never make it to the pharmacy?
2. You have senior citizens (already at risk due to age) waiting in a pharmacy with a bunch of other people, some sick, in an inside setting without any modifications for ventilation or air cleaning, for over an hour. We're asked to fill out forms and handed a clipboard and pen already handled by every other person who came before us. (Hand Sanitizer was available, for what that's worth.)
3. Staff is wearing token masks, not well-fitting N95-type masks, but little thin blue surgical masks barely staying in place, much less tightened, gap-preventing, or actually air-filtering their breath.
4. They are all over-scheduled and under-staffed.
They need the vaccine registration and appointment via walgreens.com to actually work. They're having to do work that should not even be needed. In the time they're having to take to give out, receive, and process paperwork, they could have vaccinated everyone on time. The corporate site obviously isn't working.
Please help them. They need 20 min intervals, minimally, between vaccines, and a great deal more help. They need the corporate site to work.
Thank you for your time and attention. read more