Not very happy with Rite Aid as there is NEVER any way to get someone on the phone. I can call…read moredozens of times and continuously re-direct the automated system to keep dialing into their phone. I just need to know if the meds are ready before driving 20 mins just to turn around because it's not ready. I finally called the customer service number and had to file a complaint. Maybe the upper management will do something. Not holding my breath though. Update: I did get a call from the manager. Just be told "we've been having issues with our phone system". Okay... shouldn't you be prioritizing that? I mean it's been literal months of not being able to get ahold of anyone. So at some point you should figure that out.

This has to be the worst pharmacy I've ever experienced. Prescription sent over, I call to confirm…read moreget an eta and it's a few hours every time. When I arrive, well after being told, it's still going to be a few more hours. This time was the last straw. Prescription sent at 7am, I called at 9, was told 10:30am. I get there and it's not done, I come to pickup at 4:30pm and I'm told it won't be done until tomorrow. All this time I'm waiting, in pain mind you, and not one I'm sorry for the wait.

Walgreens has changed so much over the past year. It used to be a great pharmacy but now it is…read moreterrible. I waited on hold for two days, with the same message coming on "there are three callers ahead of you". Those three callers must have been pissed to wait over two days and still be in the line waiting for an answer. Service here is not acceptable and should be changed. My doctor sent a prescription over to Wallgreens over a month ago and they still claim they never got it. I believe it is time to change pharmacy.

Extremely slow service only one checker at the pharmacy???..WTH..there are 2 windows only one…read moreperson,the other is stocking and can't even help??????....pitiful...don't waste your time at Walgreens folks,I guess there are 4 people here..

This is one of those charming pharmacies that got stuck in a time warp and never quite got out -…read morebut in a good way! Their soda fountain looks to be on the side of eclectic - in a perfect world where there are no calories, I would try every single one of the treats on their menu!! Unfortunately, they did not carry the drug that I needed, so I had to go elsewhere for it.

Delicious and friendly! In the back of Doane's Valley Pharmacy, near the pharmacy counter on the…read moreother side of the store is a old-fashioned soda fountain. I came one warm September Saturday in 2021 looking to see what was available as a cool treat. They offered a variety of different ice cream, sundae, and milkshake flavors. After mulling over the options I finally decided on the peanut butter milkshake. To order I went to the main counter and asked to get a milkshake. One of the workers came over and I got to see them make the milkshake as I waited. I ordered the milkshake to go, drinking it in my warm car as I made my way to Leavenworth to get some pizza for a meal. Surprisingly, the 16 ounce serving was not overly filling. Good balance in flavors and thickness that was perfect priming for my belly pre-pizza. The workers were helpful, friendly, and efficient.

This has been my experience over the past 2 years with this pathetic, poorly run business, that…read moredoes not care one iota for all of its local rural customers. Latest example. Prescription sent to this pharmacy on 10/27/25. Patient called pharmacy on 11/7/25. As always, pharmacy has nothing pending. But when begged to double check, oh, they found it was received on 10/27/25. Pharmacy tech will now start processing (on 11/7) and technician will call me later with update. 11/8 through 11/14 patient has received no call. Patient called daily during this time to get status. No one answers. Or they answer, put you on hold, then disconnect you. Patient calls back, no answer. All of this during their "open" business hours. Completely dysfunctional, horrible, zero customer concern or service. If I had a better local option I would never go again. Once this one gets filled, if it ever does, I will be permanently switching to mail order. DO NOT give this terrible business, owned by Apurva Patel of East Wenatchee (who also does not answer the phone or return calls) any of your hard earned money or business they simply do not deserve.

When this place opened it was great. But it went down hill quickly. It reeks of incense they burn…read moreinside, so you leave with a headache. And whomever they have for the pharmacist for the day is usually uninterested in answering question and act like customers are an inconvenience. They've stopped calling when prescriptions are ready. It's really too bad. I give it two stars because it's still tolerable enough to not have to drive to the next town.

NEVER HAD SUCH BAD CUSTOMER SERVICE I got to the cashier it…read morewas lane 4 with a purple haired girl named Nayeli she was incredibly rude didn't greet or anything she was throwing my items into the bag and I asked her nicely to set one of my items aside she proceeded to throw it into the bag and later asked which item then proceeded to throw it out of the bag then she continued to be incredibly rude and didn't tell me my total didn't communicate anything I have never felt so embarrassed for someone or been treated in such a rude manner. Will not be coming back!

Increase your staff. Customer service doesn't just lack in quality it lacks. Expect long, wait time…read morecompared to most Walmarts in the United States. Their bathrooms are disgusting and they use regular water tank toilets that can't even flush an ass gasket without a turd!!!

Horrible!!!! Went three days in a row and they said the prescriptions were "in process". On day…read morethree I said I would wait. After 25 minutes they said they didn't have either in stock and needed to order them both. Google their reviews, not an isolated incident. Too many other pharmacies in the area that are competent.

My daughter Amber was a Pharmacy Assistant at this Rite Aid. She repeatedly asked the Pharmacy…read moremanager Jay for assistance with customers due to the high volume and long waiting time. He told her customer service was not a priority for him. She was bullied by a co- worker Marisa and he refused to address it. She was diabetic and had epilepsy and one time had to go to the back and lie down to avoid having a seizure and he stepped over her and said " are you alive"? They made my daughters life horrible. She died on August 27th, at 37 years old due to a seizure.

The worst service! Won't answer their phone, waiting lines are long and slow. Pharmacy is…read moreunderstaffed and inadequate. extremely slow response to refill requests.

well, just like every other business these days the Customer Service at this Safeway just sucks…read more There needs to be a clean sweep in my opinion of the entire store. Today's issue was with the meat/seafood department, I was throwing a big birthday party and I needed at least 5 to 8 lobster tails 8 ounce they were going to special order them for me and they never did. I had to go to one another store and so I suggest you do the same and don't waste your time or money.

Been to Walmarts all over the Seattle area and in Wenatchee. The Chelan Walmart is the best one by…read morefar. Employees are friendly and helpful. Cashiers are friendly and engage with customers. The Customer Service Center is quick and knowledgeable. Even the Vision Center employees are fabulous. The entire store excels at customer service and is always clean and organized.

I have to start this out by saying, I typically hate Walmart. They're large, impersonal, not…read moreusually very clean, and the other customers always seem to be in a huge rush or no rush at all. But this Walmart is so nice! The view is stunning, the store is organized and clean, and the associates were all so kind. We had an issue with payment due to Apple Pay not being available at this store and Walmart Pay having technical difficulties, which we did not discover until it was time to checkout. Customer service was kind enough to hold on to our items while we ran to our cabin and back to get another form of payment. Everyone was very kind and helpful. Wish this was our local Walmart!

Fast and always ready in under 10 mins. Love all the workers and always so helpful thank youread more