Worst place I have ever dealt with, have been waiting for over 6 weeks to get a prescription…read morefilled. Very disappointed with the whole experience. I will not be using them again in the future as I need a company that can be reliable to get medication when needed.

We just moved to Crescent bar full-time. I checked with COSTCO prior to move. They said they were…read moreable to do compound medication's. unfortunately the information was wrong. I called Moses Lake Professional Pharmacy told them my problem. This was on Friday. They close by 12:30 on Friday. They said they would rush the medication and try to get it out and in the mail that day. I received my medication Saturday in the mail. The medication is needed for pain control. I am so grateful for what they were able to do for me.

I have never written a review for a Walgreens, but the pharmacist here rocks. Truly a kind soul…read morethat cares about others. Even after a busy line, he took the time to talk with me, and even a little pleasant small talk :)

The Walgreens store itself is fine, but the pharmacy is another story. The customer service is…read morebeyond disappointing. I was on hold for 49 minutes before someone finally answered. After the pharmacy staff member finished her greeting, I was unexpectedly placed back on hold before I even had the chance to speak. I then spent another 10 minutes waiting. When I finally got through, I asked what had happened. Jamie was rude, dismissive, and unhelpful, then transferred me to her manager, who was somehow even less helpful. To make matters worse, I never asked for my prescription to be canceled, but when I went to pick it up, I found out they had canceled it after my phone call anyway. No one explained why or attempted to resolve the issue. After this experience, I'll be taking my prescriptions elsewhere. I don't expect perfection, but I do expect basic communication, professionalism, and customer service. Unfortunately, this pharmacy failed on all three.

Horrible!!!! Went three days in a row and they said the prescriptions were "in process". On day…read morethree I said I would wait. After 25 minutes they said they didn't have either in stock and needed to order them both. Google their reviews, not an isolated incident. Too many other pharmacies in the area that are competent.

My daughter Amber was a Pharmacy Assistant at this Rite Aid. She repeatedly asked the Pharmacy…read moremanager Jay for assistance with customers due to the high volume and long waiting time. He told her customer service was not a priority for him. She was bullied by a co- worker Marisa and he refused to address it. She was diabetic and had epilepsy and one time had to go to the back and lie down to avoid having a seizure and he stepped over her and said " are you alive"? They made my daughters life horrible. She died on August 27th, at 37 years old due to a seizure.

Would not recommend due to incompetence with insurance billing. Also, if I could prove it, they're…read morediscriminating against youth on hormone therapy meds. I took my business to another pharmacy to get better service.

The best pharmacy I've ever used! And the sweetest and calmest pharmacist, Lateef. I will miss himread more

Switched from a large nationwide pharmacy, they always had a line with one person waiting on the…read moredrive up window and customers in line for their meds. Laketown may have a line when you walk in they are efficient and get everyone waited on and out the door. I wish I had switched to Laketown years ago. I will definitely recommend them to my friends.

I have used this pharmacy for years. They are awesome. I wouldn't want their jobs. I have anxiety…read moreand have had a melt down on them before. They have been so nice even though and made things right. They are worth my time to drive to Moses lake. They really care . I highly recommend.

Store is okay. I don't visit because they don't allow small dogs. But order for delivery. They make…read morea lot of mistakes leaving things out.

The service is terrible the managers are rude and unhelpful and they're always so short staffed…read morenothing ever gets done. The produce is always fresh tho

I like how when you walk in they great you and everything is always clean and organized. The…read moreassociates are very helpful. The pharmacy has been up and down, and right now they are up. There are days that everyone is grumpy and from what I can tell it is with good reason. They are always slammed. It is hard to be nice when you can't even get a chance to breath. They really need more support.

Not very happy with Rite Aid as there is NEVER any way to get someone on the phone. I can call…read moredozens of times and continuously re-direct the automated system to keep dialing into their phone. I just need to know if the meds are ready before driving 20 mins just to turn around because it's not ready. I finally called the customer service number and had to file a complaint. Maybe the upper management will do something. Not holding my breath though. Update: I did get a call from the manager. Just be told "we've been having issues with our phone system". Okay... shouldn't you be prioritizing that? I mean it's been literal months of not being able to get ahold of anyone. So at some point you should figure that out.

Scheduled an appointment over the phone they called and cancelled after driving almost an hour…read more 100% their fault, wouldn't check in over the phone for express care so had to wait. The pharmacy is the real problem 6 staff members Hispanic girls at desk are arrogant to white people very nice to other Hispanics 2 people waiting require 25 minutes to fill a script with no one working on filling them. Staff sits and talks about Mexican food instead of working. Never known how people like this keep a job to do nothing and jabber about food at WORK. The medical field is ever deepening its poor performance. The doctors/practitioners are nice and knowledgeable but support staff is a joke and clearly directed to the Hispanic population instead of everyone which is very sad. White people are received with a sharp Name!? Hispanics with Hola! and a nice tone. My prescription I was first in line for came after the Hispanic folks 10 minutes after me. I don't believe in promoting any race over another and having support staff pander to it is disgusting. Priority is patients not skin tone. Do better

The pharmacy at CVCH is soo nice! Always accommodating and…read morewelcoming and smiling. The nicest pharmacist!