If this was about the store itself, I guess this would be a 3 star. I bought an air conditioner unit last week. It is not large enough. I needed to take it back. I am very good about keeping receipts. For some stupid reason that did not happen last week. I searched high and low for the receipt but it is gone. Different stores have different policies for things like returns. I get that. They wouldn't give me my money back for the AC as a matter of policy. (something about it being over $75) I don't really fault them for that. I should have been more careful with the receipt. I would like to know why they needed me to wait on hold for 22 minutes and speak to 2 different managers for them to tell me that they cant help me. 1 star service. read more

occasion of poor customer service, we went to services to remove the chip in the product (at 10:35pm). When we walked in, we didn't have time to say anything, but the staff seemed annoyed, then told us to close the door and not serve returns. Very bad working attitude, not welcoming customers. read more

RUDE!!! THEY DON'T EVEN HAVE ANYONE TO OPEN DOOR WHEN STORE OPENS AND THAT HAPPENS EVERYDAY!! Instead they have a certain customer open the door and lets her self in while we wait to get in...... THEY also GET BOTHERED IF YOU ASK FOR SOMETHING. I don't understand why when they work there????? WALMART if you want customers to shop there some of them need better customer service skills . read more

£uck Walmart, I'm NEVER buying there again. I went to Target and Wow, they are extremely helpful and very courteous. They only ask me for the ID not my friends when I bought liquor. I said STOP buying at Walmart. read more

Well.... It's not my favorite Wal-mart but then again, it sure beats Target! The thing that sucks about this Walmart is the amount if racism I've Faced! Really, This Walmart happens to very small. At times there are beggars and Thugs or whatnot! Oh well, what stays in Wal-marts stays in Wal-mart. There's so many thing wrong with this location because the Employees here do not seem happy! Especially during the Night times! I'm only giving it an extra star because it's the nearest Wal-mart near my Current Apartment! read more

Worst Walmart ever ,... I looking some fruit or vegetables there's nothing in here also in so small building for space of Walmart

If I cud give NO STARS or go negative, I wud....Walmart in Duarte is the same as others but their toy section and selection is bare, almost anorexic, no figures or fun toys out, like a ghost town and it's practically the same each week with the toy aisle practical bare and empty, started toy and action figure hunting, my advice for toy hunting...DONT GO HERE, WALMART SUCKS!!!! read more

Did you that if Walmart were a country, it would be the 25th largest in the world? Yah, Walmart's influence on our economy can't be denied. When it sneezes, 3,000 other companies catch a cold. That's big.... ...and believe it or not, the company has used that influence to make a whole bunch of their venders go "green", which is pretty cool, but still... ....I don't get it.... I used to go here for one reason - I could buy a super huge thing of dog food at a price like much lower than anywhere else. While I was there, I also would buy other cheap stuff because, well, it was cheap. I put up with the crappy service, slow lines, large people in spandex, half-asleep "greeters" and more odd people in spandex. God do I hate spandex. Then I started doing the math. Let's see, for the amount of time I just spent parking, looking for stuff with no one to help me, and waiting in line to pay, I could have mad X amount of money. Now let's see, for the amount of aggravation caused by all the spandex, I just lost Y number of years from my life. Adding X + Y, Walmart does not equal a good deal. Even if the dog food is cheap, I think I'll stick with Petsmart. read more

*** Pitstop Review (Duarte) *** OMG, what a difference the time of day makes! In the daytime the area totally appears calm with nice people. I came here the other day at night time and this place was a madhouse! It was like all of the crazies got let out. At night time this place definitely doesn't feel safe to shop. I wouldn't come back after dark. People acting all strange and aggressive. Police were out to calm things down. Very strange for an area that looks nice and clean during the day. Here's what liked... * Not a bad place to shop during the day. Here's what I didn't like... * Don't come here to shop at night! read more

Drive to this place is hell.... Getting into this place is hell... Parking in this place is hell.... People not moving out of your way and walking in middle of parking lot makes you want to send them to hell.... People and employees are weird as hell... The store is packed as hell.... Not having things you want makes you cuss like hell... Not my favorite Wallmart, Can you tell?? read more

I think this place has taken years off my life. I was charged twice for a gift card by a goon. When I went back to try to get this resolved I was told by the manager that they couldn't fix this and only the accountant could BUT he left at 2pm! I checked the time on my phone 2:02pm! the worst customer service. they messed up. so fix it. I guess that's what I get for trusting in morons read more

Terrible customer service. Manager are very rude. She looks like she doesn't like her damn job! I wish I can give zero star.

As a rule, I try to not shop at Walmart, what with their awful treatment of their employees and such... However, 4th of July was fast approaching, and I needed some tacky American flag apparel, so... WALMART! When I went, it was NOT the week of 4th of July, but it was a zoo there! I parked all the way at the end of the adjacent lot which means... that's a lot of people. The store was a madhouse. Things were strewn all over the floor, and I saw no attempt to pick things up by employees in the hour+ I was there. While in the produce section, I asked an employee stocking lettuce if they had basil. He said, "I'm sorry, what?" I said, "Basil." He said... "I don't know what that is." So, there was that. In the dressing rooms, I noticed the mirrors were in the corner of the dressing room, built out, like there was something behind them. I also noticed that there was a thin pipe leading out of the mirror into the ceiling. The dressing room to my right had the same, and the dressing room to my left had a wire coming out of it, which met up with my pipe which means... CAMERAS. I AM SO NOT ON BOARD WITH CAMERAS IN THE DRESSING ROOM. I cherry on top was when I checked out. Not one word from my clerk, not even to give me my total. Never again! read more

Got Amazing Service by Steve and Byline in Photo, this IS the only department that has great Customer Service! I went in the other day and Steve S. went more then out of his way to not only help me but 4 other people that were standing in his line, he not only got the line moving quickly he handled all my photo copy needs! read more

Walmart - Great Cistomer Service - Department Stores Near Me - Duarte, California

I had the worst experience here with the rudest pharmacy technician. My credit card got switched to one with a chip. I did not know I cannot swipe the card. The rude pharmacist tech (I will come back this afternoon to pick up my prescription and will get her name to post) proceeded to tell me to insert my card in the opening located on the bottom of the scanner. The bottom opening of the scanner is located in the area that is hard to view from the position of customers. The tone of her voice was SO RUDE! I inserted the card and removed it. When it did not work then she grabbed the card, and reinserted. The way she inserted the card was extremely rough, which made my credit card bent. She showed a frustration and repeated the action again and again disregarding the fact that the plastic is not a metal, and it will break unless you handle it properly. When I protested, she yelled at someone behind of me in line, "Who is next". When I told her that I needed her apology for the attitude she exhibited, she said "I do not have time for that" I have a very good insurance coverage, yet a total copay is $80, a month. (without the coverage, it could have been over $500.00). I will not go back to the same pharmacy to deal with someone who is confused about what she is supposed to do. read more

This place is a nightmare! Came in mid morning could not find a shopping cart. I went to parking lot - none there and none in store - finally went down the alley where they bring carts into the store to obtain one for my 80 year old mother to use. I had to request to speak with manager to request more carts for the other elderly women standing in the entry way of Walmart. I can see way Walmart's profits might be down if you can't even get a cart! Selection and variety of items seem to be lacking. I wanted to purchase an electric water heater they had 1 in the entire store. Also difficult to determine prices on various items as well. read more

Walmart = the Devil? I try to avoid the place as much as possible (hey, I managed to not go to a single one on my road trip through the SW!) but my friend who picked me up from the airport wanted to make this stop here because she needed a bright yellow bra. And tacky Walmart was sure to have it. Oh, it's for her costume. She's a hula dancer. Oh...wait, what? Never mind, I'm just gabbing to get to this point. Huge store. There's even a craft section which I have ransacked before for buffalo snow and ribbon. Oh looky, self-check out stands. Erm, they take cash? Cool? Wait, how does this work? C'mon, we can figure this out. In the end, I think I rather have used the slow cashiers than their new fangled machinery. Right off the 210 freeway, just east of Monrovia you will find yellow bras, big pick-up trucks and me rolling my eyes. read more

Here's a recap of one of my experiences here: I hesitantly talk myself into running in and getting some female necessities. My last words were "how bad could it be?" I walked in and walked straight out. I was having a panic attack. Sounds a bit dramatic I know but why must Walmart embody the ghetto?? Maybe it depends on the neighborhood because I prefer the one in Glendora or Rosemead. Although, it has gotten much better since the remodel. Either that or now that my offspring is of school age I am more mindful of the dollars leaving my wallet so I grin and bare it if and when I can. read more

An employee took away a toy I was holding and was going to buy, and gave it to another costumer! WELL. Sorry that I'm a girl, and that I'm into TechDeck. Get out of the toy aisle, or a little kid will kick you for taking away its toy. Thats the parent's job to determine if the kid gets to have the toy. Why can't any Walmart have good customer service?! I hate how clutter everything is in this store. I can't get through the aisle, let alone with my friggin' shopping cart. Never again will I step into this store! Unless a magical unicorn walks in. read more

Long lines, poor quality items, dirty unorganized shelves, impossible parking, and staff doesn't care. No thanks. read more

What would I do without Walmart? They're always there if I need a tent, game, materials, etc. They literally have everything and are a literal superstore. Their phone service is great, they always are there when I need them and I can always contact them whenever needed. This place have every single item that you need, I always come here and shop, when I need something. And the lines are never that long, you can really utilize all of the resources that this place have,. And I love their low prices, they also have a delicious deli, and delicious desserts. read more

This Walmart is really bad. It has awkward parking with too many cars. Could not find a spot about 10 min. The people around are scary. Some of them ask for money, some of them are just starring at people who come on cars. Like they are looking who comes on expensive car, they will kill for money. Scary. The selection is bad too and the staff is impolite. read more

The auto batteries are locked up. Okay, but why do you have to wait in the RETURN LINE to pay for it? Just accompany me to a regular CHECK OUT so I can pay and go. Waiting in line with all of the Xmas returns was the pits. There has to be a better way. read more

I hate all Walmarts to begin with, ALL of them, but I needed a gift card and I was not going to go to the most ghetto of them all in panorama city so we decided to come here. First bad no, no. I waited 15 mins for the bathroom to be cleaned for to still walk into a $hitty toilet stall ( literally), after I quickly did my business and left I guess this was an okay Walmart, the 3 stars are the customers are better, the staff is very friendly and they have a McDonald's. That is all. I sometimes wish I could head up north to San Jose where they have THE BEST SUPERSTORE WALMART, nothing will ever compare to that store, nothing! read more

I was in the area visiting family and this was a on the way home...this particular Wal-Mart has great and easy freeway access from the I-210. But please just take all Wal-Mart stores at face value....great prices and most of the time, very unkempt aisles and shopping areas. It is place where people go to get the lowest prices for your everyday items. It you want cleaner, better service and product....then go to Target. I can easily give Wal-Mart a five star rating for it's prices, but two stars for it's consistancy of unclean and unkempt stores. Oh well.....three stars is just fine for what it is. :-p read more

I normally make it my practice NOT to shop Walmart. The boy and I even refer to the chain as Walschwitz. Recent travel plans found us searching online and local stores for luggage in specific colours. Unfortunately, Walschwitz had the two colours we adore and noone else had them. We reluctantly ordered the set from their online store 2 WEEKS AGO. We leave Friday morning and Walschwitz still has not received our luggage. As I type I am on hold with customer service bitching their asses out for fucking up our order in such a horrid way. They will NEVER get my business again. If I could give them NO stars I totally would. No one fucks up my vacation and gets away with it. read more

Wow... They are trying to improve... You can take the store out of the ghetto but you can't take the ghetto out of the store... But the thing that made me give it improvement in stars... THEY SELL CRAFTS now!! I don't need to go to JoAnn's and Michael's to buy craft stuff! I can get it from Walmart HALF OFF! Omg... Seeing a craft section made me o happy... They even had fabric!!! Everything else still the same. Cheap but good but still ghetto and unorganized... But CRAFTS!!! Now I need to come here more often for crafts... Ok maybe the other Walmart. read more

I came here on an errand with my brother. I should've just stayed in the car. I felt dirty just walking through the store!!!!! It's full of trashy people and it's dim. Sssooooooooo crowded that I felt claustrophobic, and NO ONE CAN WALK PROPERLY! Everyone's crowded in the entrance or around the aisles! What the hell! People are trying to get in/through!! I'll never complain about the Walmart by my house again because it's like the Beverly Hills of Walmarts, unlike this sh**hole!!!!!!!!! read more

If I could give walmart NOOO stars I would. I have nothing nice to say about any walmarts. Where do I even begin, I have never & I never will like Walmart. I have had the worst experiences when I visit walmart, from the people that shop there (YUCK!) to the thoughtless employees.. Walmart to me is a dump. It is place to buy trash & call it savings. Do not get me started about Black Friday & the foolery that Walmart allows.. All to make money.. It's horrible. There are soo many bad things about this place... I do not support Walmart, the way they treat there employees & customers. No thank you. I will continue to spend my money else where. read more

So let me start off by saying that I HATE WALMART! I'm glad there isn't one near Pasadena! With that being said...this was the saddest Walmart that I have been to in my life! Why? Let me tell you why. 1. The associates seem to hate there job here. I know this isn't your prime choice. But you chose to work here. There are people who are jobless who would kill to land any job. Be greatfull! 2. The customers who shop here are bat shit crazy! People yelling. Screaming. Out of control kids. Etc etc. tip for the wise...stick to target. Pay the couple cents more 3. The customer service & returns lady is. MISERABLE! She has no personality or people skills whatsoever. If your going to have a person interact with A lot of people at returns...why do you put the saddest person there? I think her name was Louise or something like that. Idk. It's 2:45 pm right now on September 29th so if Walmart is reading this, look up who this person is and out her someone else. Like a dear who has just been shot l, put it out of its misery, put her out of her misery! Your torturing her. I try to avoid Walmart at all cost. I just happened to be in town visiting my folks back in the Fresno area and the only thing around is a Walmart. The stupid thin. Didn't worn and had to return it and this is the nearest Walmart to me. God Walmart, I hope you stay in business so you can keep all the bad people there. It's like night and day: target vs walmart. That's all I gotta say about that! read more

So here was my experience this evening... I was just calling around to see who carried guitar picks at 9PM. Unfortunately, the universe aligned it so I would cross paths with the very agitated employee that answered my call, TWICE. The first time was actually pretty funny. I was on hold for about four minutes when I heard someone pick up. "Linda to (da da da)! Linda to (da da da)!" And then I was hung up on. I definitely laughed because, well, it was funny. When I called again the same person or someone sounding very similar answered the phone. "Walmart Duarte can I help you?". So naturally, I ask if they carry guitar picks. "Huh? Carpets?". I said no... GUITAR picks. "What? What is that? Can you describe it?". I said yes, GUITAR PICKS, and before I even started explaining what a GUITAR PICK was she interrupts me with, "Uh. No we don't." At this time I was so annoyed I just said thanks and let her know to page Linda again because she probably didn't hear it since they yelled her name in MY EAR. She then sarcastically thanked me for reminding her! LOL! I gave them three stars because whenever I'm in the store the employees are pretty helpful and nice. But their faceless, reckless, unprofessional over the phone service sucks! I'm happy to say that when I called target, around the corner they checked their inventory and even offered to order me some. I declined the offer but was appreciative of the gesture. THAT'S customer service. read more

"One Hour Photo" at this location is a complete lie. Not only do they have to ship out your film, (which takes at least 5 days,) they WILL NOT GIVE YOU YOUR NEGATIVES. Additionally they will not allow you to purchase a CD of your prints unless you purchase physical prints as well. Finally, the staff is generally rude at worst, and apathetic about your patronage at best. If your value yourself, your community, and/or your photography and film, please go elsewhere. read more

I should get paid as a Walmart employee because I ended up doing their work for them. My friend ordered a patio table set online and we went to go pick it up. After going to the online-store pick-up kiosk tucked away in the back left section of the store, we ask for our items and start waiting. 10 minutes go by.. 20 minutes go by.. nothing. We see plenty of other people getting their online orders, but we get nothing. Finally, I go up to the counter and ask the lady what the issue is and she's says "Oh, we can't get to your box". WTF does that mean?! We ask if we can take a look at the situation in the back. Maybe 50 ft from the door in the 2nd aisle of stored goods sits our box. It's apparently 'too heavy' and needs machinery to service it. The 'machinery' can't access the box because there is a random display set-up right in the middle of the access way. My friend and I end up hand-carrying the boxes out, one weighing 60lbs, one weighing 80lbs. Sure, they're kind of heavy, but nothing 2 people can't carry. So, if we didn't go ask what the reason for the wait is, who knows how long I'd be rotting in the pick-up area for. The people working that kiosk were absolutely useless and not helpful in the very least. It was annoying that I had to do their work for them. The lady asked if there was anything else she can do for us, so I asked her for a customer service survey so I can complain about her inability to perform her job duties and pissing off customers. She stared at me, trying to see if I was joking. At any rate, expecting good customer service at Walmart is like expecting kind and helpful service at a Chinese restaurant, or even expecting the LA Clippers to win a game. You should just assume that it doesn't exist or won't happen. read more

There's a Target a few blocks away. End-of-story. But anyway, I spent an afternoon here a few summers ago with a friend to escape the heat. We procured free drink from the soda fountain in the in-store McDarnalds, sat in comfy lawn chairs in the furniture department, and discussed the cosmic boredom of living in an inland suburb. read more

Please be careful when you shop at any Walmart. The price marked is not always the price that rings up if you don't pay attention. This isn't the first time I've experienced this. I've gone home before with wrong price ring up and coming back won't cut it. This time I asked for the price that is marked. The staff scans the bar code it says 2.98. Well there's an entire section that marks it as 2.28. The staff says go take picture for him. We did, then they had to go ask manager and says maybe they can only honor this price for 2 packs. ( we were buying 5 packs total). Okay, so 70 cents might not be a big deal but the fact that there is a wrong here that has to be fixed. This 70 cents might mean a bigger deal for someone who's living paycheck to paycheck. I've been in customer services all my life. So either the price ring up is wrong or the shop is wrong. Just honor the prices for this purchase then go fix them immediately before the next person. I give it a 1 star for my experience today. read more

Walmart - Hangers marked as 2.28 18 pack count. Rang up at register 2.98. - Department Stores Near Me - Duarte, California

Thank you to your employee Daniel who was working in sporting goods dept.and he went out of his way to help us find the waist purses. He is very patient and polite. We were there 15 minutes before closing and he still found time to find what we wanted. read more

If Target is the love of my life, then Walmart is my dirty whore on the side... How could you not like the convenience of buying everything you need under one roof from household items, to groceries, to personal grooming stuff? And all for discounted prices... This particular Walmart store is convenient for me whenever I'm driving home from Pasadena on the 210 freeway. If the traffic is pretty bad, I exit and I kill time by walking around this store and doing a little shopping for things I need. I also like coming here to check for action figures to add to my collection (yes I am still a kid at heart with a checking account). If you look around enough, you'll also spot some clearance items hidden around the store and might end up with a really great deal... another kudos to Walmart on my reviews. read more

This store is completely disorganized. From the merchandize to how the employees are staffed. I went to walmart to purchase a couple items and ended up leaving empty handed. After waiting close to half an hour at the cashier desk in the sporting goods section to inquire about items I left to speak to the manager. After telling the "manager" that me and a couple other customers had been waiting close to half an hour waiting for assistance she basically called me a liar and said that there was a cashier there helping customers out two minutes ago. Decided not to waste any more time talking to people who weren't interested in making money so I left. My advice, spend a little bit more and go somewhere else where you don't have to spend an hour getting help. read more

This Walmart is straight ghetto. I don't know what's going on with their sewer lines but as you walk through the front door the main entrance you get a horrible wiff of God only knows what. I used to like this Walmart they have a cutting station In their fabric area but my last two visits put an end to it all. I'm in the cosmetics area looking at the nail polishes and I hear a bunch of women chattering like you know kind of quietly screaming so I turned to look and what do I see a cockroach crawling underneath the aisle. Of course they have 16 year old Becky there stocking the shelves she's not about to do anything about it. The restrooms were the equivalent of a high school boys locker room. I don't understand how these women could be such disgusting pigs but having said that it still should be kept up and there should not be blood on the toilet seat. read more

I love walmart. They carry almost everything besides sex toys, real sex toys that is. Ha. It's like a one stop shop. I just don't like the demographics here at times. Some people look like they're about to eat me or shank. Hungry? Mc Donalds is right inside however their service is terrible. This place is like an auto zone, grocery, clothing store, bike shop, electronic, and beauty supply store rolled into one. read more