I operate Greens Tire & Auto Center right across the street from Carquest. We've done 10's of…read morethousands of dollars worth of business with them over the years but NO LONGER! I purchased 2 engines from them and one of them went bad. When I tried to exercise my warranty, I was told by their manager Reed that I didn't have to return the original engine but only the old core. Reed goes on vacation and Octavio acted clueless for weeks throwing his employees under the bus the whole time and dodged me when I called. I ended up refunding my customer over $8000 because we stand my our word as a repair shop but Carquest lied and never refunded me for the engine. No honor amongst thieves. There are several other parts providers in Terrell that won't lie to your face and steal your money. Autozone, O'reilly, NAPA have NEVER and I mean never treated me with the disrespect Octavio and his staff have shown our shop. Octavio is a snake! Watch out for this guy.

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.

Ordered 1 type of oil - they directly replaced and sent another saying super seeded by auto…read morecompany. didn't even bother to ask. what they sent is twice more expensive.

I ordered some Audi Gear Oil from Metro 24 Wholesale through Amazon. They shipped me Automatic…read moreTransmission fluid instead and it's not even the right type for my transmission, so it's useless. Because it's hazardous waste, I can't return it through Amazon. I've contacted Metro 24 about their error. They won't correct their mistake and are sweeping it under the rug. Also, check their bad reviews on Amazon and BBB. Don't buy anything from these guys or you'll regret it.

Shoutout to Jason!! Been having trouble starting my car; I told him what was up and he double…read morechecked my battery and sure enough it was done for. He installed the new battery and taught me how the process went too! I appreciate it a lot Thank you Jason!!

Shoutout to Jason! Ive had probably the worst year of my life, and my year decided to end with car…read moretroubles out of the blue. I came here to purchase a new battery, and everything was fine. Then the next few days I had issues with the new one. Went to a mechanic and got the issues fixed but needed another battery. I had warranty and another Autozone refused to give me a new battery and would not install it (Mesquite, off Gus Thomasson, don't go here). So I called this location and Jason gladly told us he can do it for us. He helped us at 8pm on a cold night to give me a new battery and install it. He did that and was cracking jokes to my mom and I. We got the help we needed for my car and had a great hospitality! Please give this man a raise, he deserves the promotion for what he did!

My husband came In to get his car battery. Upon entering the store the man behind the counter was…read moreRUDE. He didn't even acknowledge him. Then he proceeds to answer the phone. There was a lady stocking in one of the aisle who ignored him as well. After waiting until she was done, she had a unprofessional attitude about getting my husband his battery. She tells the man behind the counter and he goes to the battery and tells him it's a bad battery and walks away. When he told the man I am picking it up he still has a attitude. After getting his battery My husband said thank you. The man ignored him. Very rude, unprofessional and annoying. Will not be coming back here! If I could give 0 stars I would.

Horrible customer service! One time shame on you; but twice shame on us for giving this place…read moreanother chance.

Upon arrival, an associate was outside helping a customer with his respective Vehicle Air…read moreConditioner. The staff were professional, knowledgeable, and efficient! I shall be returning in the future.

This Autozone saved our day!! We're an hour away from our home and would have been stranded had the…read morestaff here not gone above and beyond in their service! Special shoutout to Nathan, who was so helpful and knowledgeable!! Would recommend this location to any and everyone!

We were in a difficult situation, but Charles Woods did the impossible and got us into a brand new…read moreJeep! Thank y'all for your honesty, kindness, and support!

If I could select negative stars I would. Instead I'll write a review to warn anyone else from…read moredoing business with these people. Absolutely the worst customer service I have ever experienced in my 64 years of life. Their Service Manager is flat out awful as a manager and human being! Even his representatives hate him. They did not take care of a problem with a brand new Charger when my son brought it in due to a vibration while driving. They told him the car was fine. Fast forward less than 11,000 miles, and the inside of the rear tires were worn to the point they blew out, (and it was the inside, so you could not tell anything was happening). The cause was the camber and toe in the rear alignment from the factory. Do you think Stalantis/Dodge would cover that, no they don't cover tires under warranty even though it was a mechanical issue that cause the tires to wear. Do you think Platinum Dodge would cover things (they were the ones saying everything was fine), nope. They wanted to charge 680+ dollars for the two rear tires, that we could buy for $230 at Discount tire. They said that they would mount the tires we purchase and would charge $60 for mounting. When my son came with the tires, they said they would not mount the tire as they weren't bought by them. Then when my son drops off a letter explaining the situation to the management group, they have the car towed to an outside storage company, calling it abbandond. Legal action will be taken, but it clearly shows how little they care about their clients and their own reputation. Like everyone else who has posted here giving their service low reviews, our case is yet another example why the last thing you want to do is purchase or have a car serviced by Platinum Dodge in Terrell!

Best place I ever bought a truck. Great Parts Department…read morethanks to Ron Fry.. Great Body Shop thanks to John Cowley !! And special thanks to Joey Wages for making the fixed operations (Pats, Service, and Collision Center) the best in Texas !!!

we bought a used truck from them, it was losing oil from the start, they did not want to help us…read morewith the issue. the "warranty" they sold us is worthless, they are crooks. $15,000.00 we are having the vehicle fixed with another dealership, i wouldn't buy a stick of gum from Randall Noe.

Fast quick great service I will be happy to return . Levi was a great service guy. I was out in…read more less than a hour on a same day service appointment.

Great service department. The staff is always hospitable and takes care of our maintenance needs.read more