Autozone on Gus Thomasson in Mesquite. My grandmother 4'9, 83 years young came over this morning she showed me that her driver side passenger window would not roll up all the way. I went and tried to pull it up, push the switch up and down, and basically repeat those two things LOL. I called the AutoZone near me which is on Rowlett Road and Highway 66 and they told me the part I needed and they could get it in by 2pm. Well that was just wonderful . They actually called back sooner than 2 to say that it was ready. My grandmother picked up the part and took it to her mechanic that she uses. The only problem is that it is for the wrong vehicle she needed the part for a Chevy Aveo 05 2009 and she received the part for a Chevy Aveo 2009, something to this effect. So on the way back from the mechanic she stopped at the AutoZone in Mesquite where she lives off of Gus Thompson between 6pm and 7pm (11/3/20) when she arrived at my house in Rowlett. She was crying, hands shaking, and needed to sit down. I moved her walker so she could sit. She begins to tell me the man said the part in the box is not one of their parts even though she has a receipt. She explained that she just came from the one in Rowlett and she accidentally ask for the wrong part. The man at Gus Thomasson accused her of removing parts off cars and trying to pass them off to return them. He accused her of lying. He accused her of being a pawn for a Chop Shop. He accused her of Machining the part and fiddling with it to fit. Anything you can think of he accused my 83 year-old grandmother of doing. She said she hadn't felt so hurt since she was forcefully removed from Sears when my mother at 4 years old drank from a whites only water fountain because she was thirsty. The man at this AutoZone even wrote on the box WRONG PART NOT AutoZone. Once she was calm I called the Rowlett store where we purchased the part and the man that attended us before told us to come on up to the store. Rowlett AutoZone worker Frank confirmed it was the part he sold and that the other employee was very unprofessional. He could have just said to return it to the store she purchased it from rather than his added slander and accusations. I never want to see my grandmother like that again . I was alarmed because she drove to my place at 7pm shaking and holding back tears. I thought the worst. I tried calling the AutoZone on Gus Thompson to give them a lesson on decency but instead they left me on hold half an hour. I called Frank back from the Rowlett store and thanked him again and asked if he could reach out to the Gus Thompsons branch manager for me. My grandmother is 4'9, 83 years old, gets around with a walker and isn't a threat to anyone. She is staying the night with me tonight because she doesn't feel like going home. read more
