Shoutout to Kwik Kar and Their Amazing Team!…read more I want to give a huge thank you to Kwik Kar and their incredible employees. Recently, I hit a pothole that bent my rim, causing me to lose air in my tire. Every two days, I had to stop by to refill it, and without hesitation, these amazing employees were always ready to help. They never complained, and without me even asking, they would have the air hose waiting for me. A special shoutout to Carlos, Clayton, Anthony, Zach, and Daphni--thank you all so much for your kindness, professionalism, and generosity. Your outstanding customer service truly made a difference, and I appreciate you more than words can express!

I'm extremely disappointed with the service I received here, especially because this became a…read moreserious safety concern. I brought my vehicle in for an oil change and was told by the representative that everything had been checked and that my car was in great condition. Approximately 20 minutes after leaving the appointment, one of my tires popped. After having the vehicle inspected elsewhere, I learned that two of my tires were bald and deteriorating from the inside. This was especially concerning because I had just been assured that the vehicle had been checked and everything looked fine. A proper inspection should have identified tires in that condition, particularly when they were deteriorated enough for one to fail shortly after leaving. I also discovered that the filter that should have been addressed during the service was not changed, which raised even more questions about how thoroughly my vehicle was actually inspected. I understand that routine maintenance cannot prevent every unexpected issue, but telling a customer that their vehicle has been checked and everything is fine creates an expectation that obvious safety concerns have actually been reviewed. Driving away with two severely worn tires, only to have one pop 20 minutes later, could have resulted in a much more serious situation. This experience has left me with very little confidence in the quality and thoroughness of the service I received. I would strongly recommend that customers independently verify their vehicle's condition rather than relying solely on the inspection performed here.

I've been coming to this location for 6-7 years now for oil changes and my annual state inspection…read more Wait times can be hit or miss, but I don't think I've ever waited more than an hour & usually spend no more than 30-40 minutes once I'm in a bay. While I normally try to go first thing in the AM to beat a line, I tried my luck last week at 5:45 p.m. on a Thursday... and was in/out in under 25 minutes!! Staff is always friendly, don't try to upsell, and bonus points that they always have coupons available on their website/app.

They pulled me in right away, did the job, and told me a few things about my car that would help,…read moreplus they directed me to a place that could help me with my freon. The service was efficient. The price was fair for the quality. I am very happy and pleased with everyone who works at this location. What started me on Vavoline was the Shawnee OK location. They were above and beyond other brand oil change stations, and so is this Lakewood location!

Pros: The price menu is clearly printed and a clean waiting room…read more Cons: very disappointed to find out they lied about complementary services on the receipt. - I waited for an unusually long time for an oil change, because the mechanics admitted that they almost lost my car key. - Then, my receipt says that they top off my windshield fluid as a courtesy due to the long wait time. After about 2 weeks on the road, I was surprised to see no reaction when I pull the wiper handle. I found out that my windshield fluid tank is bone dry. It took an entire gallon I bought at the gas station.

I saw an add for $20 off a $50 oil change service, submitted a form, and was emailed that exact…read morequote with my confirmed appointment time. Ended up waiting there for 2 hours. When it came time to pay, they charged me over $90 just for the oil change. I told them that this was not the quote I was given. They claimed that it was a synthetic oil change and therefore not going to be the quote they sent me as that was for conventional oil. However, at no point did anyone communicate this drastic price difference to me. There was 0 apologies for the lack of communication or any attempt to make it right - I walked out of there feeling scammed. Overall terrible customer service, shady, and was not upfront about pricing. I do NOT recommend this place!

I've been visiting this location for three years. I've always had a positive experience. Highly…read morerecommend this shop if you've had negative experiences with other places pushing or upselling unnecessary maintenance items on you. I have an older Chevy Silverado. They've always been honest and only brought required items to my attention. They work quickly. When I've had larger issues with obscure parts, then send away for them quickly and complete the work on time. They've never had to keep my vehicle overnight. A few times they worked a few minutes past closing to finish the job. Highly recommend.

Came here for the new emissions test. This was the easiest process. Just drove up, gave my…read moreinsurance, they tested it, and I paid. Easy, just a few minutes wait. There were no cars in front of me, and the waiting room was clean. The staff was nice and respectful. Will come back!

Juan was excellent! He helped me to the utmost & was so knowledgeable & courteous!…read more I will gladly talk to you about how great Juan is @ any time!

I needed an oil change and an emission test. It took 75 minutes. It was 94 degrees out, and the…read moreoil change itself took over 25 minutes. I was covered in sweat by the time they finished. When I left work a few hours later, I received a low oil level alert! The oil change was about $130. I was charged an "EXTRA OIL FEE" because my Q5 needed more than 5 quarts of oil. I guess they decided not to add that last quart! I'll go buy oil and add it before I go wait in that line again. I am never going back.

Don't let the outside appearance fool you. This shop is extremely professional and knowledgeable. I…read morewas greeted by Hozan, and taken care of extremely fast. The prices are no comparison to other shops I've been to in the White Rock Lake area. I just moved from Maryland and can officially say I have found my " go-to" shop in the DFW area. I got both of my cars state inspected. I was so impressed with their customer service! I also didn't feel like they were trying to hustle me or push me into a corner with a mysterious issue. 1) I also got my tire rotated and balanced 2) Breaks and rotators replaced 3) fixed my headlight issue I am extremely satisfied with their work and will be returning !! I highly recommend this awesome shop !!

I strongly advise against visiting this establishment. I had new tires, front rotors, and brake…read morepads installed here less than a year ago, only to discover recently that the rotors and pads were never actually replaced, despite me paying for the parts and labor. I am now forced to pay for these essential repairs all over again after just 8 months. A business's integrity is paramount, and this place demonstrates a severe lack thereof. Please consider this a warning.

Awesome place I drive a mustang they take care of the car preform professionally and got great…read moreservice attitude and always give you the best price highly recommend

I had a fromt wheel alignment done at Hamm's tires off Carroll st dallas on like the 07/ of…read moreOctober 2023. then I had an emergency situation had to get my Lower Control Arms replaced and a motor mount nut had been missing so the hard impact sound of the nut missing , I thought I needed new Struts bought those too. I took my parts to Texas Tire and Auto Repair they put them on, I was pleased as punch, but they said next thing to take care of as quickly as possible is the CV Axles the boots are starting to leak, but the next day Sunday the 15 th ,metal on metal sound was progessively worsened. I got my car to the 11 miles rowing range that my car insurance covers because of what I was told by the mechanic about the CVAxle connects to the transmission and it was about to go out. Had to wait hours for tow, got it to the same place because I had also called a mechanic who Was working on a Sunday what should I do, he suggested I take it back in case it was a neglige nt thing on th mechanics fault. My friend and I move lots of heavy valuables off and out of car so it can be left there on the parking lot of the mech. shop overnight ( bad area). Having to find place to stay and then big ordeal to get dropped off early so they could get to work on time I wait for hours for shop to open. The sound was from them not leaving theDust Cover in right place to not fall down and start scratching loudly, was 't even the CVAxle like the mechanic said. Which I also realzing my brand new front end alignment had been thronwn off during the repair from Saturday. So I explaimed to them I will be back for them to repair my car. All week my car pulling hard to the right from their negligent shabby work, I just came from Texas Tire and Auto Repair they argueed that it was not their responsibility to correct the Front End Alignment . They costed so much money and were negligent, as if they we not certified mech's. And get this since I was able to get this done on a late am Friday , no other people were there for repairs. They all stood around all 5 mechanics and not one of them spoke up during the 8 minute arguement that they should have returned my car to me atleast as good as the way I had left it with them + gained mechanics labor wages from two times in 5 days. Not one of these guys said," You know your right, if someome had borrowed something or used something of mine and it came back in bad shape they would have to pay." Not one of them live by good honest standard , or even know right from wrong. Super, Shabby quality work because a real mechanic doesn't cause so many problems trying to get things fixed. First, the Front end alignment they ruined, then telling me the Cvaxle was going out but left the dust cover to make such noise that it caused the tow truck to get invovled, then that they would correct the alignment they ruined afterwards , all of which all the blessing getting to have my patron monies by chanse I was in S Dallas instead of Allen Tx were I had had to go back down to to see if the sounds of metal sckratchs were due to their negligence and because I new they already needed to get on the level with me. DO NOT GO THERE. I ALSO HAD OTHER WORK FOR THEM THEY COULD HAVE DONE BEFORE I LEFT TODAY BUT I SAID TO MYSELF IF THEY DONT GET ON THE LEVEL AND ALIGN MY CAR EVEN AFTER ALL THE OTHER STUFF THEY HAD CAUSED THEN THEY WILL NOT GET TO HAVE MY MONEY. I ALSO TOLD THEM , GOD, KNOWS WHAT YOU ARE DOING, EVEN IF THERE IS HONOR AMONG THEIVES AND , ALL TRUTH IS HUSH-HUSH. I WILL TELL HIM MYSELF, BUT NOT TO WORRY HE WAS WATCHING EVERYTHING ANYWAY, Holy scriptures verse. " Behold, his own eyes beholding his own eyes , examing the hearts of man ." " God, who is all knowing." They seem way too busy at that shop , such low income area , too many people possibly getting took like this. Isnt that what bad intentions people do...? Make themselves readily available to take in this way whenever they can? Oh, yeah, and when I had left about 1:00 ish today they literally had basically not much to do after I had asked them to adjust their ruining my alignment out of all 4 out of 5, I think one rolled a tire out to someone . They had all the time in the world to just. - Do what Is Right.

Great location great customer service energy of the people on staff very patient and on timeread more

I went in on a week day morning about 8:30 for a state inspection. I was there just long enough to…read morepour a cup of hot coffee and my car was done. Apparently it just takes a quick plugging in diagnostic test and it's done. Well done and very affordable!.