A friend recommended this shop to me. So, took my baby (Jeep Renegade; std transmission; ~8yrs old)…read morein twice as planned - for BIG items and oil changes. Finally, a shop that helps me plan/ budget. See reasons why they are now "my place" 1. Got my vehicle back from two planned services - BIG items. The identified problems were FIXED and NO unexpected new issues over the past ~6 mths drive time since the 1st repair was done and ~2 wk since 2nd repair done (but lots of mile - couple of road trips, lol). 2. Their bumper-to-bumper inspection is detailed in a an online report (pics; vids; descriptions). It identifies critical issues (fix now); concerns (fix to prevent bigger issues); consider (future items). The report helped me to plan/ budget the repairs. 3. After asking for the full report, they provided even though they knew I might have sticker shock which I did. They patiently walked me through and answered my many questions via the phone, and let me take time to decide on options: keep/invest or trade in. The report allowed me to consider new vehicle (prices/longterm commitment) vs. the one-time fixes. With a shop that truly fixes the problem and no unexpected new problems, am keeping my baby; well that and she is fun to drive, lol. 4. The online report/ front office staff (Connor; Averie) are able to keep up with my extremely busy work schedule; are genuinely professionally patient with a non-mechanical person (me); if they didnt know the answers they asked the mechanics and got back to me quickly which provided insights on the repair options and then let me decide what works for me/ my budget/ my future plans. ...Again, this shop is now "my place".

Overall, the experience was good. The staff was friendly, and the repair was done correctly. My…read moreonly complaint is that the service took longer than I had planned for.

My mom had recently went to go get her wind shield wipers fixed at this place. The manager there…read morewas being extremely rude to her. I called her to ask her something when I heard the man going on and on being rude to her. He was being super rough trying to fix her wipers and ended up breaking them. When she asked him to fix it he started yelling at her and causing a scene. He then called the police on her and they gave her a trespassing ticket. Usually the service is very good at this place but today something was different.

I came here after someone in a neighborhood FB group recommended it. If you're looking for a place…read morewith a nice waiting room, this isn't the spot. If you're looking for a good, honest car mechanic who has a slightly dinky shop because he isn't overcharging customers to remodel... this is the place for you. Extremely happy with the service provided.

Excellent service and very friendly staff. Jenny at the front desk was super helpful, professional,…read moreand made everything easy from start to finish. She answered all my questions and made sure everything was taken care of quickly.

Do not ever come to this place of business for any reason, not even something as simple as an oil…read morechange because they will advise you to do something like flushing your transmission fluid, which will then turn around and force your transmission to break. Worst place I've ever been to. Went in spending a couple hours dollars and now going to have to spend 2,000$s or more to get it fixed. These people don't care about the safety of you and your family while robbing you.

I've been going to this location consistently for 3 years - state inspections, oil changes, etc…read more. They are a phenomenal group. I've never felt like I've been upsold or oversold. They are genuine in their recommendations, and are quick to explain their opinions (which I value) Highly recommend!

Service is extremely slow as well not allowing you to walk next door to Walgreens for restroom…read more Porta potty on sight is filthy

This place is always a rock solid five stars out of five stars. The staff is friendly, efficient,…read moreand polite. They don't try to up sell you on other services. They will simple provide you with recommended services and listen for a simple yes or no. This place is thirty minutes from my house but when it is time for an oil change, this place is where I drive for value.

Get yelled at for asking questions here!…read more I've been coming to this Valvoline exclusively for 4 years but I think the management has changed and had a terrible experience here, which shouldn't happen. I asked the bay technician which garage to enter at 9:45am on a Monday and he was sarcastic and dismissive. I was so stunned I voiced my frustration to the manager and the bay tech started yelling at me and called me a "liar" and said "he's trying to step up to me." Like I really have a reason to lie and fight when I go get my oil changed. Embarrassing. There was no movement after 20 minutes and I felt awkward with the angry technician so I left. I came back at 4pm and there was a line 9 cars deep. Something is off here, so after 4 years I'm off to find a new oil change spot. Bummer how a change in staff can make or break who you trust your car with.

Not too much to complain about here. They have good prices and are swift. I only had a state…read moreinspection done since they didn't have the oil I needed for the car I drive. I will say the oil my car uses is a little particular as it's high mileage, full synthetic so I give them a pass there on short notice. The staff definitely had some personality, which I liked, but could see how others may see it as not professional. For me though, I'm more concerned with the end result and how fast it's done, which this place did a great job of. Overall, if you're looking for more simple work to be done on your car like an inspection or an oil change, I definitely recommend this place as they'll have you in and out in no time; however, I'd recommend somewhere else if you're looking for more deep repairs.

This place destroyed my car. I had a beautiful Mustang that I worked really hard for I took it up…read morethere for an oil change in 10 minutes later my motor went out and now the motor needs to be replaced in my car I can't even drive my car my car is ruined. They did a horrible job I'm not sure what they did to ruin my car but apparently they didn't put any oil back in it they didn't even change the oil filter it was the same old nasty one and I paid them almost $100 for a full synthetic oil change only to get my beautiful car destroyed. They do not want to take any responsibility they are denying all responsibility but a nice new low mileage car does not have the motor go out 10 minutes after getting an oil change. This is really seriously devastating to my life I can't get to work the pain the anxiety the $7,000 of damage they did to my car this it should be criminal they should go to jail for what they did to my car

To everyone reading this, please avoid this shop and shops like this. I am writing for someone that…read morerecently went to this shop to get a so called diagnosis on her vehicle. Concern was check engine light and smoke coming from under the hood. So to start off I'm a mechanic and when I got this call for help I couldn't believe what I was hearing...$1200 to replace a radiator on an old 2003 Lexus. And on top of that to add an insult to injury they quoted another 2.5 hours to replace the radiator hoses which is apparently $585 of labor and parts. Oh and get this, another hour of work for adding the coolant into the vehicle.....so like you don't do that when you replace the radiator????? From the beginning this whole thing smelled of scam and guess what I was right in thinking that. Then they tell her her thermostat is bad....how do they know.....who knows maybe they did testing? Nope they just told her it was bad and quoted 2.5 hours which is $750 on top of everything else quoted. The thermostat calls for 1.4 hours of labor and yes I understand it's in a different area and all but gosh I can't help but think my conscience would scream at me for trying to quote someone $1200, $585, $750, and $385 and not try to help with cost. Wow. My problem is these shops exist out here either knowingly scamming or unknowingly just bad at their jobs and are incompetent. But anyway no indication of what the check engine light was on for, no information on what they did to diagnose it or any expectations set for her to understand what's going on. So what was the technicians diagnosis...radiator was leaking at the top seal and any person can see that. I'm sure they didn't pressure test based on the track record of saying the thermostat was bad without checking. But back to the story. I received the car after she paid for the so called diagnosis fee which who knows what that's all about because doesn't say any information or a story on how they diagnosed anything, then started on working on the radiator, I literally timed myself and it took 15min to pull the radiator out....removed the top covers, removed the support beam, the radiator isn't even bolted to the condenser....15 mins guys. I don't know what kind of things yall are smoking....transferred over the upper and lower radiator hoses not for another 2.5 hours and transferred over the temp sensor which took another 20min to do. Then another 15 min to install radiator and then top off the coolant and burp the system another 5 min. Sooo all this is under the 1.4 all dats time to do. And they wanted to charge 5.5 hours. I have no idea where in their right mind they thought 5.5 hours was acceptable to quote. Now Iet me tell you guys something, in my head I told myself when she gets here I'm going to ask what did they say to you when you said I'm going to pay the so called diagnosis fee and take the car because it's too expensive. And in my mind I told myself watch she's going to tell me that they tried to lower the prices and give a discount by waiving the diagnostic fee which is laughable. How can you charge a diagnostic if you leave without using information on the check engine light and or the leaks. Well clearly the radiator is leaking but where does that diag fee go to? The person who's going to respond to this is going to say well it goes to the tech to pay for his time to look at the car. Yea yea my butt, I've been in this industry for 15 years and all my notes for every single car has pictures and exactly what I checked down to the pressure I used on the cooling system to check for leaks. Everything is documented and if a car comes in we can look at the history of what was done previously. That's because we notate exactly what's going on. If a car comes in with a check engine light I take a picture of it and upload it and attach it to the multipoint inspection so we can have a record of what the light is. Oh and that's not diagnostic labor that's just looking at what the light says. Actual diagnosis is checking the circuit, checking the module or solenoid or running test on evap components or smoking the intake for leaks and pressure testing the cooling system and having a full formed conclusion. Condition, cause, correction and confirmation is a full formed conclusion of diagnosis which if this was done I wouldn't have had an issue paying $120 for a diag. Shame on you guys and other shops like this. Shame shame shame!!! Im appalled at what you guys did and to the person working for this shop trying to respond to this, there is no response, there is nothing you can say. The sheet says it all, I have receipts and proof. You cannot come at me and say all the responsive garbage you say to other customers who have a bad experience. I've read your posting responses. All you need to feel is shame and fix yourselves, apply better fundamental values and progress from this caveman style of automotive repair. You wrote down the quote on a piece of blue paper for God sakes!

An honest mechanic shop is worth its weight in gold. This place excels at auto repair in an honest…read moreand completely transparent way. They've actually saved me money with their honest assessments before. I won't take my car anywhere else.

Did oil change on my truck when i parked my truck let it run for a while the motor started shakingread more

So took my new car in for its first oil change. Everything was fine until the tech closed my hood…read morewith the prop rod still up. Folded it over and damaged the inside of the hood. He quickly tried to bend it without me seeing. Well I did see. Got out and talked to the supposed manager Kylethe same guy that damaged my car. He took photos and assured me they would contact me. I have called multiple times and got no answers. Drove to store and the new staff said they transferred everyone to Plano. And told me to drive there. Well that's not happening. So he finally reviewed the footage and supposedly forwarded the information to the new district manager. Said the old one was fired. Well 2 weeks more and nothing. They are literally avoiding the situation. DONT TAKE YOUR CAR TO THEM. THEY ARE NOT A BBB ACCREDITED BUSINESS. READ THE REVIEWS ON THE BBB WEBSITE. Always the same story. Lawsuit incoming. The invoice number is 155511. You can find me. Been contacting some news medias as well.

I recently hit a curb in a cramped parking garage and ripped a chunk out of the sidewall of my…read moretire. After a couple of weeks, the steering wheel began to "walk" back and forth across the road from 0-40 mph, signifying a separation of the tire. I called a few local front end shops & tire shops, not having much luck with many, and getting the run around with others. I have a "sport" suspension with 19" rims, which pretty much translates to: expensive and harder to find tires. I called City Tire around 9:30 on a Saturday morning, and was promised my tires by noon. I received a call at 10:30 saying my tires had arrived at the shop and that I could bring my car in. I was given a complete price quote (taxes & installation) over the phone. I brought it in at 11:15, received quick and immediate service (they didn't damage my rims like some other companies I've recently dealt with), and now I sit here on my couch at noon writing a Yelp review about my awesome experience.

They are THEIVES. I took my car for a fuel pump and left my prescribed schedule c narcotic for my…read morebroken back in the middle covered arm rest. When I went to pick up it was stolen. So not only did they steal, now they will sell making them drug dealers. So don't go!!! Ever!!! I have gone for 10 years and that's how this works! Untrustworthy!!! I only put one because you had to!!!

There always so kind and very fast no matter Whatime ago ... never along wait ...I would definitely…read morerecommend this place to friends and family especially about needing a new window for my car ....

I've been coming to this shop for years. Abdul and the crew are always courteous and give you…read morestraight answers. I drive all the way from Irving, which is a 45 minute drive just to bring my vehicles in. Once, I recommended this shop to a friend who was having problems with her brakes. She needed a significant amount of work done. But seeing that she had limited money, they addressed multiple issues for one price, and saved her a good amount of money. Repeat business is a big part of a shop's success, and I can see why they have so many loyal customers. Keep up the good work guys!