I am writing to formally report a deeply disturbing experience I had today at Hamm's…read more I arrived at the shop seeking assistance for a nail in my tire. An employee approached me but refused to speak. When he returned with a jack, I asked if he knew which tire was flat. He suddenly became aggressive, repeatedly calling me "guey" in Spanish. As I tried to clarify which tire needed repair, his behavior escalated; he appeared highly agitated with bloodshot eyes, dropped to his knees, and began shouting insults at me, including "pendejo." When I asked him to calm down, he told me to "get the fuck out." I immediately went to the manager's office to report the situation and asked if the employee might be under the influence of drugs. The manager merely smirked and replied, "Unfortunately, that's the business." He offered no apology and told me to wait by my car. While I waited, I could hear the employee continuing to scream profanities at me from another part of the shop. Finally, another employee approached me. When I asked if anyone would be helping me, he told me my only options were to call the police--claiming they would never show up--or to leave the property. When I asked to speak with the manager again, this employee told me to "fuck off." I eventually drove across the street to J&J Llantas Inc., where the staff was polite and efficient. The technician there even confirmed that he had witnessed the entire altercation from across the street. I am stunned by the unprofessionalism and hostility I encountered at Hamm's and will never use your services again.

This place is awesome if you ever need a quick fix out of nowhere. They're open from 7AM to…read moremidnight, so even if you find yourself in a bad spot late at night, they're surprisingly still open while almost all other tire repair shops are closed! They have a cool pull in style that does a good job of catering to people who may have simple fixes that need to be handled over more major ones. I typically come here when I get a flat tire out of nowhere as I can always rely on them to get myself the best deal possible, whether it be a used or new tire. Overall, definitely recommend this place, especially if it's late at night and you're not sure where else to go!

Most trustworthy auto experience I have had. After YEARS of overpaying for services at BMW, I…read morebrought my car here on a recommendation. My battery had been a bit funky with the recent storm and my car refused to start several times. Mark and Vinny were professional, knowledgeable, efficient, and most importantly, taught me about my car! Services were affordable, which I appreciated, but the two of them also showed me how to replace my battery as they worked. This level of transparency is very rare in my auto repair experience. I will definitely be coming back for my future auto needs.

They were very quick-got me in same day and was there for maybe an hour. They were kind and polite…read moreas well. I'll be going back!

Billy was great! Very friendly, polite, & informative. And…read moresolution oriented. Really appreciated his willingness to help same day on short notice & near end of the day. Thank you!

I stopped by Discount Tire around 7:50 AM without an appointment and had a great experience. I…read moreneeded two new tires, and Richard got me taken care of quickly and had me back on the road in about an hour and a half. He worked with me to find the right tires that fit both my needs and budget. During the inspection, he also spotted a nail in one of my rear tires and had it repaired at no cost, which I really appreciated. The technician who handled the install and repair did an excellent job as well. Overall, smooth, honest, and efficient service. I'll definitely be back for future tire needs.

Cannot say enough good things about the team at this Discount Tire! Went in for a free air, check…read moreand discovered I had a nail in one of my tires, and all of them were very worn and lacking safe tread depth. They recommended replacing all my tires, which I knew needed to be done, then they offered me a really good deal on all four tires! They said they could get me in and out in about two hours, and true to their word that's what they did!

Discount Tire 3800 W Spring Creek Pkwy, Plano, TX 75023 In the past I have purchased tires from…read morethis location. About a month and a half ago I spent $1,000.00 on tires and tire sensors. The black guy that helped me was great. Today I went today to ask a few questions and get a price on a service. I stood there waiting on help. The manager Keith helped the guy before me. Two younger guys were behind the counter were helping other people. Moron number 1 got a womans keys from her and put them in a plastic sleeve. He handed them to a rough looking tech from the shop and the tech just threw them on a desk, without any care or professionalism. So I'm standing there the two morons behind the counter are just standing there not doing anything. Then a pretty young girl walks in to pick up her car, and they are fighting to help her, and I'm just standing there. I turn to leave and they never say a word to me. I go outside and ask the Moron manager Keith if he is in fact the manager and why I was never helped? He got really defensive and and said, "I will help you, but he was already helping another guy. I told him that this was not the service I expected, and that Firestone was just down the road. He told me that I should go there. I should have known, because the parking lot was almost empty. The Discount Tire at the other end of Spring Creek is much better, and has service people that actual help you.

This place was awesome! I had a nail in my tire. I came in at 8:30am on a Thursday, and was helped…read moreinstantly by Gustavo. There wasn't a line and we went out to see my tires immediately. He said it would be an easy fix and because my tires were from Discount Tire the fix would be free. He said the repair would take 45 minutes, but that I could leave the car until I needed to get back. I left to go run at white rock lake and came back a few hours later. Again, not busy, and was helped instantly by Gustavo, my car was ready, he gave me my keys, again it was free, and I was good to go, I got to leave immediately. Best service ever!

I had a good experience here as I always do with discount tire. Friendly service and a great…read morevalue. It took a little longer than expected, but it wasn't the end of the world.

Came here with my sister to have them check out why the air conditioner stopped working on her…read moreAccord. They let us bring it in right away and quoted $20 in cash to do a diagnostic to determine the issue. We left to grab cash and returned in fifteen minutes for them to tell us the air conditioner would be over $400+ to fix. That's pricey so we opted not to have them fix it. Our experience was okay, but you can get work done for cheaper other places.

Very pleasant and professional service. I was just pleased and surprised how quickly and…read moreefficiently my tire was replaced. Thank You!

phone number doesn't work but i went in there and they fixed my tire in no time. definitely…read morerecommend!!!!

This is my second time at Rodriguez tire shop and they are always so efficient and nice. Very…read morereasonably priced and do a great job with repairs and replacements. They are my go to when a nail gets in my tire!

I cannot express how Alex helped me out with a specific set of tires I wanted. He had them there…read morethe next morning. They fixed the alignment on my truck and my sensor issue. I have been to 8 different alignment shops, and have been to literally 30 shops in the Dallas Area, and 4 out in Ft Worth. I'm very picky with who I spend my money with, and everything was perfect, efficient and professional from the moment I pulled up. Best prices, Best all around service.... I will be bringing all of my trucks here from now on, and I live over an hour away in Mansfield !

We had a blowout on an X7, they had the tire and had us back on the road in 30 minutes. Staff was…read morewonderful!

I thought I may have had a problem with my front tires, They were kind enough to look at it,…read morerotate them out for me for no charge

Great experience! Super fast service! Will definitely be back if ever in need of new or used tiresread more

This may be a fine Tire Shop but I would not know. All I know is pulling up to this '24/7' tire…read moreshop at 1:30am was a bit of a let down. Not a soul around.

Found I had a flat tire one morning in my garage. Look these folks up, called to make sure they…read morecould get to us, and headed over. Pulled right in and they started work immediately. Found the screw that cased the problem and fixed it right up for $15. Out in 15 minutes good as new. Very efficient service and very nice folks. Signs also said they worked on brakes.