I spoke to a guy named Pat on March of 2020 about a 170 amp alternator I purchased in 2006 I also purchased a lifetime warranty with this alternator. I explained to Pat that the alternator is not working properly and that I have the receipt that shows it has the lifetime warranty. He told me to send the part to him with a copy of the receipt that he would take care of it and fix what he needs to. I sent the item via UPS the alternator broke during shipping. I put in a claim and was told I will get reimbursed by UPS they don't know when. On April 16 I call Pat at alter start to explain the situation and to tell him that I will purchase a regular alternator from him and as per the warranty If he would be able to rebuild it like the original alternator I sent him so it would put out 170 Amps he said NO. He said he will sell me a already hi output alternator for the regular price of almost $300. Then he gets nasty on the phone and basically says he doesn't want to here it. If I knew he wasn't going to honor the warranty I would have never shipped the item from New York to Texas and saved me the hassle and just stayed local. What I am asking for is an alternator with the same guts he was going to put in the damage one before UPS broke it. I will purchase a basic alternator. The guy is rude and unprofessional doesn't have any people skills to deal with customer's concerns. Will take business somewhere else. read more