I came here for an engine. Actually, I take that back, I was going somewhere else but I was mistaken when I put the address in my GPS and it took me here and I didn't realize it until I got there and asked about the 2007 Trailblazer 4.2L engine I had inquired about. They didn't know what I was talking about but they did look to see if they had one in their inventory and.... They did!
They gave me a competitive price with the yard I was going to go to and I bought theirs since I was already there. They pulled the engine off the shelves and loaded it up in my truck and everything was great.
Then, I tried to return the engine. It doesn't say on the receipt that it there's a time limit on when the engine core can be returned, so I came back several months later to return the core. I went to the counter and told the guy I wanted to return the engine. He said, "It's been over 30 days, I can't take it back."
Me: "It doesn't say anywhere that there's a time limit."
"You'll have to talk to the owner but he's not here. You'll have to come back."
Me: "You can't call him?"
"He's out of the country."
Me: "So you can't call him?"
"No. Just call on Monday and you can talk to him."
Me: "I already drove all the way out here, it took me this long just to find a time to bring it."
"Sorry."
So I held on to it for that long to return it and I get turned away. Forget that. I gave it to the scrap metal guy because driving out there is 45 minutes one way for a $100 core. I hate to throw away $100 like that but I already drove out there once, so 3 hours plus loading it and unloading it and storing it is not worth my time.
What's the difference if I return a bad engine within 30 days and after 30 days? I guess they want to keep the core money.
Two stars because the engine was in great shape, but their customer service could have been a lot better.
It's a shame. read more