I have a monthly plan. Never had any problems. Car wash is same quality as any other automated…read morewash. Differentiation is the service is great. Very attentive staff and an owner who is is there every day managing standards.

I purchased 2 car washes on Sunday 1 for my car, 1 for my wife. I paid 25.00 for them to towel dry…read morethe cars off. Well Sunday evening it rained. Monday I called and told them I got the silver wash which included towel dry and tire dressing and I needed to know if I can bring it back in. I was told yes and I would get the Silver Wash all over again. I got there and after running the car thru the wash, I was told they would not towel dry it I was on my own. This is bullshit business and I will have to find another car wash to go to. I should be able to get the same wash I paid for as a raincheck. Not good business. I will take my business elsewhere.

The coin wash here is not maintained. The change machine typically doesn't work, and the foaming…read morebrush is about 50/50. If you go after dark, the lights may or may not come on. Bottom line: don't count on this location for an after hours DIY wash.

can't go wrong with this place, love the way my car looks when its all clean and shinyread more

This post was written last week and my adjuster Patricia got in touch with me this week after the…read moreowner sent a response stating she would at the end of the week last week. She sent me an email asking me a question about the estimate and I sent her a response back with three other emails and once again no communication again just dead silence. This has became very time consuming and frustrating dealing with this company about my vehicle being repaired. I have been more than patience for over four months. AND DONT SEND ME THAT SAME AS LAME RESPONSE YOUR SENDING ON EVERY REVIEW BECAUSE IT SENSLESS AND A COPEOUT!!!! At this point this company has the worst communication. I never seen where you can only get in touch through email which they don't respond back until its convenient for them. I had an incident that cause damage to my 2024 Infiniti q80 which they approved the claim and I sent in an estimate of rhe cost to repair. I have emails from them stating once they received the estimate it will be paid they are just waiting on me. I have sent over 10 emails to two parties and till this day no one has responded. Poor as business at this point. Now the workers are great at this location its the people in the office that have lack of compassion for their customers. I'm not a sit around person that doesn't work work, I earn everything I have and do not like my vehicle not looking the part. I'm truly not done with this at all. My truck will be repaired. PLEASE DONT TELL ME TO SEND IN A SERVICE REQUEST WITH YOUR EMAIL ADDRESS BECAUSE I HAVE SEVERAL TIMES AND NOTHING HAS BEEN DONE. I DO HAVE A PAPER TRAIL STATING MY CLAIM HAS BEEN APPROVED AND THE ESTIMATE HAS BEEN SENT SEVERAL TIMES TO THREE PEOPLE IN YOUR COMPANY!!!! ITS NOW MONDAY AND STILL NO RESPONSE FROM PATRICIA!!!!

Ghetto!! The staff doesn't talk to you, doesn't help you, the girl "helping" people pay has an…read moreattitude and is always on the phone, I do not recommend this car wash place.

On Sunday March 2nd around noon, I got a call from my wife because she went to Shine Car Wash (Now…read moreunder RaceWay Express) located at 1530 W. Pleasant Run Rd, Lancaster, TX 75146, to have her car washed because that's where our Membership has been the last 3 years. This particular day she was in line behind a black Dodge Ram (pictured in the photos) and for some reason the car wash operator did not check and or make the driver remove all of the items from his truck bed. I've been using this place a for a while and it is their policy that ALL ITEMS MUST BE REMOVED FROM YOUR TRUCK BED, but for some reason the Dodge Ram driver was allowed to go thru the wash tunnel with items still in his truck bed. Once he went in and the wash began, the moving parts from the car wash connected with one of the metal items left in his bed (picture included of items) and was thrown back at my wife's car causing a significant amount of damage. You can see in the pictures the damage that was caused, what you can't see is that the windshield is busted down the side under the trim that was broken. What makes this incident even worse is that when I arrived to speak to the manager (that goes by the name J.C) that was on duty at the time of the incident, he wouldn't even come out the building because he said "he was on lunch break" so he sent someone else out that wasn't even on duty at the time of the incident. This entire incident was COMPLETELY AVOIDABLE if the Car Wash Operator would've followed policy and made the other driver clear his truck bed

I just got denied a wash using my account. I'm in a rental car and own two accounts and kindly ask…read morea corporate manager on location today to allow me access my account to get the rental washed and he rudely denied me access so I had to pay $15 for a wash! This is unacceptable and I will be closing my accounts ASAP!! L Davis Lorenzo Transportation!!

Contacted business and would take a day to get a response back multiple times. Was told that a…read moreThursday would work then tried swapping it to a Friday after I said a Friday wouldn't work for me he scheduled a Thursday appointment then got a message canceling appointment about 5 hours before tim

From the owner: Softwash detailing is a mobile detailing company. The real question is why take your Vehicle to a…read morecar wash where your paint gets worst every time. We can come to you or you can come to us. Whichever makes sense for your’ situation/ schedule. Happy to announce that we will be serving Dallas County/ Ellis county and surrounding neighborhood areas.

I simply wanted a quick car wash. You can't SEE the screen or even what wash you are getting so I…read morewent inside & Paid. Absolutely NO SOAP ever came out. I went back in & ALL the guy could do was Mumble. Pretty SURE he had NO clue. I explained NO soap came out. Finally the answer was come back I'll give you another wash. I said just REFUND me. Then a lady took over & said they had a NO REFUND policy. She called or acted like she called someone & then tried to have me talk to whoever was on the phone saying they would CALL the Police ? Over a carwash with NO soap they LOST $100.00 in gas because I was filling up 2 cars. Of course it's NOT about the $ it's about the talking down to a customer. Disputed with my credit card but STAY AWAY. OBVIOUSLY whoever OWNS it is ALL about having people with NO clue about HOW to deal with Customers.

Terrible service , always shuts the register down due to shift change and it stops lottery sales…read morebefore the cutoff time call me crazy but shift changes should be done on your time not the customers, all staff members are rude and when it's more than one they speak in alternative languages as to not allow a person to know what that are saying ! I use to go here often never will again as there are many more options and friendly service available in this area I hope places like this get closed down due to the way they treat Americans Point proven a scratch off didn't scan properly he said nothing he could do ! I left went across the street had the same scanning issue the guy types the numbers in bam he gives me winnings ! I also got 45$ of gas ! Smh the guys clearly lazy and or racist

I like this car wash because it isn't packed and has good vacuums. It is in a little ducked off…read morearea off beltline in Desoto and is gated . There is usually no wait or small wait times. Checkout is smooth and they have an attendant that will guide you in the wash. Pretty spot free so it does its job all the way down to the basic wash . They have a detail area where they house interior spray, rags, and window spray . A quick and easy experience every time I visit .

More poor service from the customer service team: first they said they're not responsible because…read morethe running boards are aftermarket, which they're not. I clarified and pointed out I go through other car washes all the time without any issues. Then they simply refused to address the claim with no explanation. Definitely avoid these guys. Heather (Car Wash Customer Care) Feb 26, 2026, 7:34AM MST Hi Adam, We conducted a comprehensive investigation regarding your claim. This process involved a meticulous review of all relevant evidence and documents, an examination of camera footage, and an inspection of the equipment within the tunnel. The results of this investigation indicate that the car wash is not responsible for the damage you reported. Your claim has been denied, and this decision remains the official position of the company. Thank you for your time. Heather Customer Service Rep Takecare@take5carwash.com Take 5 Car Wash Home of Pro5 Plus Adam Brown Feb 26, 2026, 6:57AM MST Heather - the running boards on my truck are not aftermarket. They are original to the truck and I've never had a problem with them in any other car wash. Please advise. Thx, Adam Heather (Car Wash Customer Care) Feb 25, 2026, 9:11PM MST Adam Brown 2023 GMC Denali Ultimate VIN # Date 02/7/2026 This letter is to confirm that your recently reported damage claim at Take 5 Car Wash location #- has reached the Take 5 Corporate Claims department. Please know that we have completed a thorough investigation of the situation and reviewed all the evidence and/or documents related to your claim. At this time, we have determined this factual evidence does not support a claim of damage caused by the service at Take 5 Car Wash. The facts of this claim's denial are as follows: Our management team has concluded that your claim was a result of After Market Parts. This includes, but is not limited to, · Lightbars · Decorative Antennas · Decorative Valve stems · Decorative Spare Tire Covers · Luggage, bike, ski, or other equipment racks · Ladder or utility racks · Cargo and bike Carriers · Running boards · Wheelchair Ramps · Hitches and hitch attachments · Spoilers · Hood Scoops · Rain/Wind/Bug Deflectors · Truck Bed Covers · Non-factory installed parts We take all customers' concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. Thanks, Take 5 Damage Claims Heather Customer Service Rep Takecare@take5carwash.com Take 5 Car Wash Home of Pro5 Plus

We brought my car in at 11 and picked up at 3. He was very detailed and did a great job on my SUV…read more The car looked amazing and smelled great without being overpowering. I appreciate that he was also very personable and made it easy to pay him with online pay options. His motto for cleaning was if you can see it, it'll get cleaned. But he really was able to get many areas that aren't seen regularly as well. We liked our service and we will be back.

Otis did an outstanding job on my vehicle! A little back story of what happened... I left my…read moresunroof open all night..the same night we had a flood rain in my area. I woke up to my car full of water, water in my cup holders, puddles under the floor mats..seats, soaking wet and also the car headlines were soaked! Otis went in and took up my carpet in the vehicle and completely dried/removed excess water out of the car. Shampooed the floors and seats afterwards. Looks like I never had flood water in the car, AND there is NO MILDEW SMELL!! 10/10 RECOMMEND!

Tacos at the gas station was awesome! I never would have imagined that a taco restaurant in a gas…read morestation would give me this upper level grade of tacos as an option. Definitely a good it's late night and I'm hungry, let's get tacos place to go!

I was racial profiled on 8-29-2026, I had been to thos location for years and paid extra for towel…read moredry of 6.00 . When I pulled up 2 Hispanic males looked at me suspicious like I had did something and automatically asked for my receipt. I complied with no issue. One guy end up saying we don't offer this service it's 19.00 . I said here is my receipt and I never pay that amount and I'm a member. So he calls over management whom agreed with me that he was wrong and proceeded to do my car.I at that point was still upset and from that point on will not give my money to an establishment that treat me like that. So now I'm here writing this review to warn others that this treatment is unexceptable.

These guys are great! Professional service at a reasonable price. I made an appointment the day…read morebefore and they gave me a window of time that they would be arriving. Their professional service truck pulled up and they went to work. Their glass is top notch quality, and the installer asked for my rearview mirror, to install for me. I usually had to do that myself with others. After he was done, he gave me care instructions on when I could go through the carwash, and I couldn't believe my 20 year old truck looked new again with the new windshield! If you are looking, these are your guys! They are now my go to for life!

Good Afternoon,…read more THIS IS A MUST READ. I would like to inform the public that I was very dissatisfied with this company, it's service, and the way they conduct business. In our initial conversations, I asked the owner about the quality of the windshield, and in addition how payment is expected regarding payment for the service. In addition, I asked him about the payment processm and if he had a " tap to pay" process and He " J" said "Yes". I had taken off work to get my windshield replaced, because the car could not pass inspection without my windshield being fixed due to visibility issues. They were 3 HOURS late in their arrival. They were not proactive in stating that they were going to be late. I had to initiate any communication regarding their lateness. I told him that they should give me a discount for being late. He agreed, but "of course" in the end he did not "follow up" with the discount agreement. They "finally" arrived, and completed the service. This next part is very important... The owner, J, SAID he would send a link to my phone for payment. He NEVER sent the link, BUT WHAT HE DID DO was send 2 police officers to my house the SAME DAY to collect payment. When the TWO police officers arrived, and I answered the door, they asked me to identify my vehicle. I identified my vehicle. J, the owner, was standing a few feet away as if HE was SCARED or something. One of the police officers asked him to send the link AGAIN to my phone while he was standing there. Supposedly, J, the owner sent the link and AGAIN, the link NEVER came. Mind you, the police officer witnessed ALL OF THIS, and saw that the link was NEVER sent to my phone to make payment. At that point, the police officers asked for my email address. In spite of my hesitance, I did. The officer asked the owner to send the link to my email address in which he did. The link "finally" came to my email address, and the payment was made right then and there. Ultimately, "True" companies CAN OBTAIN payment, without getting the police involved, and trying to SET THINGS UP to cause harm to their customers. Also, there are multiple ways to send a link, and this should have been done in the ONSET of conducting business. This process should not be the "task" of the customer. Also, as you can see in the other threads "being late" a pervasive problem with this company because they "overbook" service. Please be aware that there are other companies who will provide you with the same service with a decent price, and utilize their payment service in a "user-friendly" way. It seems as though, they are "looking" to cause a problem with the customers. I would advise people to not use this company. My mistake was "taking a chance" on this one.