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Bear Creek Auto Center

5.0 (3 reviews)
Closed • 8:00 am - 4:00 pm

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Services - Bear Creek Auto Center

Auto maintenance

Oil changes

Auto repairs

2 More Services

Routine automotive maintenance

Car wash

Bear Creek Auto Center Photos

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Raceway Express Car Wash

Raceway Express Car Wash

(23 reviews)

I just got denied a wash using my account. I'm in a rental car and own two accounts and kindly ask…read morea corporate manager on location today to allow me access my account to get the rental washed and he rudely denied me access so I had to pay $15 for a wash! This is unacceptable and I will be closing my accounts ASAP!! L Davis Lorenzo Transportation!!

On Sunday March 2nd around noon, I got a call from my wife because she went to Shine Car Wash (Now…read moreunder RaceWay Express) located at 1530 W. Pleasant Run Rd, Lancaster, TX 75146, to have her car washed because that's where our Membership has been the last 3 years. This particular day she was in line behind a black Dodge Ram (pictured in the photos) and for some reason the car wash operator did not check and or make the driver remove all of the items from his truck bed. I've been using this place a for a while and it is their policy that ALL ITEMS MUST BE REMOVED FROM YOUR TRUCK BED, but for some reason the Dodge Ram driver was allowed to go thru the wash tunnel with items still in his truck bed. Once he went in and the wash began, the moving parts from the car wash connected with one of the metal items left in his bed (picture included of items) and was thrown back at my wife's car causing a significant amount of damage. You can see in the pictures the damage that was caused, what you can't see is that the windshield is busted down the side under the trim that was broken. What makes this incident even worse is that when I arrived to speak to the manager (that goes by the name J.C) that was on duty at the time of the incident, he wouldn't even come out the building because he said "he was on lunch break" so he sent someone else out that wasn't even on duty at the time of the incident. This entire incident was COMPLETELY AVOIDABLE if the Car Wash Operator would've followed policy and made the other driver clear his truck bed

Take 5 Car Wash - Dirty

Take 5 Car Wash

(45 reviews)

I like this car wash because it isn't packed and has good vacuums. It is in a little ducked off…read morearea off beltline in Desoto and is gated . There is usually no wait or small wait times. Checkout is smooth and they have an attendant that will guide you in the wash. Pretty spot free so it does its job all the way down to the basic wash . They have a detail area where they house interior spray, rags, and window spray . A quick and easy experience every time I visit .

More poor service from the customer service team: first they said they're not responsible because…read morethe running boards are aftermarket, which they're not. I clarified and pointed out I go through other car washes all the time without any issues. Then they simply refused to address the claim with no explanation. Definitely avoid these guys. Heather (Car Wash Customer Care) Feb 26, 2026, 7:34AM MST Hi Adam, We conducted a comprehensive investigation regarding your claim. This process involved a meticulous review of all relevant evidence and documents, an examination of camera footage, and an inspection of the equipment within the tunnel. The results of this investigation indicate that the car wash is not responsible for the damage you reported. Your claim has been denied, and this decision remains the official position of the company. Thank you for your time. Heather Customer Service Rep Takecare@take5carwash.com Take 5 Car Wash Home of Pro5 Plus Adam Brown Feb 26, 2026, 6:57AM MST Heather - the running boards on my truck are not aftermarket. They are original to the truck and I've never had a problem with them in any other car wash. Please advise. Thx, Adam Heather (Car Wash Customer Care) Feb 25, 2026, 9:11PM MST Adam Brown 2023 GMC Denali Ultimate VIN # Date 02/7/2026 This letter is to confirm that your recently reported damage claim at Take 5 Car Wash location #- has reached the Take 5 Corporate Claims department. Please know that we have completed a thorough investigation of the situation and reviewed all the evidence and/or documents related to your claim. At this time, we have determined this factual evidence does not support a claim of damage caused by the service at Take 5 Car Wash. The facts of this claim's denial are as follows: Our management team has concluded that your claim was a result of After Market Parts. This includes, but is not limited to, · Lightbars · Decorative Antennas · Decorative Valve stems · Decorative Spare Tire Covers · Luggage, bike, ski, or other equipment racks · Ladder or utility racks · Cargo and bike Carriers · Running boards · Wheelchair Ramps · Hitches and hitch attachments · Spoilers · Hood Scoops · Rain/Wind/Bug Deflectors · Truck Bed Covers · Non-factory installed parts We take all customers' concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. Thanks, Take 5 Damage Claims Heather Customer Service Rep Takecare@take5carwash.com Take 5 Car Wash Home of Pro5 Plus

Bear Creek Auto Center - autorepair - Updated May 2026

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