Five-Star Service & Honesty!…read more I had an excellent experience at Discount Tire thanks to Senior Assistant Manager Kevin Hunter and his team. I brought in my mother's vehicle after being told one tire was dangerously low on tread. Kevin took the time to show me the tread readings and explain exactly what was needed without any pressure. I decided to purchase three new tires and also requested an alignment. When I returned later that afternoon, I was pleasantly surprised to learn that they had checked the alignment and found it was nearly perfect--so they didn't perform an unnecessary service or charge me for one. That level of honesty and integrity really stood out to me. They could have easily charged me, and I would have been none the wiser. I dropped the vehicle off around 1 PM without an appointment, and despite being extremely busy and working in 100+ degree Texas heat, they had everything taken care of by about 4:30 PM. I've used Discount Tire before and have always appreciated their tire warranty and great customer service, but this experience reinforced why I'll continue coming back. Thank you, Kevin and the entire team! You've definitely earned five stars and my continued business.

Great location filled with courteous skilled employees dedicated to customer satisfaction…read more Regardless of the type of work performed I receive top level service.

I had an oil change, it was a great experience . Everyone was very courteous and quick. Thank youread more

I have been a longtime customer of NTB/Mavis and have serviced the majority of my vehicles with…read morethis company, but after my experience at the Cedar Hill location, I will be taking my business elsewhere. I walked into the store after speaking with someone on the phone about getting my vehicle serviced. His name was Tam, but over the phone it sounded like "Tim." When I walked in, I asked Q for Tim. Instead of simply trying to figure out who I was talking about, Q responded, "Aww bro, we don't have nobody here named Tim." I explained that I had literally just spoken with him before coming into the store. Q then said he was probably from the call center. A few minutes later, Tam walked in from helping another customer outside and confirmed that he was the person I had spoken with. Tam even explained that people frequently mistake his name, Tam, for Tim. Fine. Mistakes happen. But unfortunately, the customer service got worse from there. I was getting ready to have my vehicle serviced when Q asked if I purchased my tires from Mavis. I said no. He immediately told me that I would have to pay for a tire rotation because I didn't purchase the tires there. Here's the problem: Q had access to my service history and could see that I have had my vehicle serviced there multiple times and received tire rotations there before--despite never purchasing a tire from them. Instead of checking my history, checking for any current promotions, or simply explaining the policy professionally, his response was essentially, "I guess I can see what I can do to waive the fee." That attitude was the final straw. This was NEVER about paying for a tire rotation. It's about how you treat a loyal customer. Don't tell a longtime customer they're going to be charged a fee without first doing your due diligence, especially when your own system shows their previous service history. And don't make it sound like you're doing the customer some huge favor by potentially waiving a small fee. At that point, I decided NOT to have my vehicle serviced and walked out. I've spent years doing business with NTB/Mavis and have never experienced this kind of treatment. Unfortunately, one interaction can absolutely change whether a customer continues doing business with you. I also want to address Nikki, the former manager at this location. I found out this week that she is no longer with the company, and honestly, that explains why the customer experience feels completely different. Nikki was the reason I continued coming to this location. She was professional, knowledgeable, positive, and made sure her customers were informed and taken care of. She understood that customer service is about more than just making a sale or collecting a fee. BRING NIKKI BACK TO THIS LOCATION! The difference in the customer experience is night and day. I left without getting my vehicle serviced because the entire interaction--from the moment I walked through the door to the way the tire rotation situation was handled--left a very bad impression. Mavis Cedar Hill: you didn't lose a customer over a tire rotation fee. You lost a customer because of the way that customer was treated. After years of doing business with NTB/Mavis, I'm officially taking my vehicles somewhere else. Management needs to seriously address the customer service at this location. Loyal customers should be appreciated, respected, and properly taken care of--not made to feel like they're asking for a favor

I came at 11am to get my back brakes replaced. they told me it would take 2-3 hours to complete…read more then 15 mins before they close they tell me it's ready. I go over to get my car and it's closed(website says 7pm) and the door says 6pm. Waited over 6-7 hrs for my car to get done and for it to be in the shop another day very unprofessional and time consuming.

Would not recommend them at all. Service walking in was like " what do you want "…read more Very disrespectful and my alignment is all messed up.

When I called they were Rude and impatient when I showed up I got the same treatment as if, how…read moredare I walk into a shop and think I could possibly get work done the same day! I was ONLY ASKING!!

Nick and Ash are WONDERFUL! I'm very pleased with the service I received-these guys know their…read morestuff! Did not try to oversell me on anything and very knowledgeable about my car and what it needed.

LoL. I parked my in back by the automotive department so I could take a short cut to get to…read moreelectronic department. All I see a long lines of cars waiting to get service. Only one person moving around in the bays.I go in and customers all with angry looks on their faces. Someone is chewing out the cashier. She said she been waiting 4 hours for a oil change. Another customers walk up and said is my car finish yet? She began yelling that she had been here all day. Everybody in waiting room looks miserable. I laughed and shook my hood as I walked to electronics section.

Ordering tires is easy and has not been a problem. Ordered online and messaged for pick up. The…read moreinstall/mount is a nightmare. Went down twice to get the tires mounted. 2.5 hour wait minimum both times. Never again. You can pick up the tires and have them mounted elsewhere; my suggestion to avoid the headache.

100% recommend!! My tire blew out on the freeway close to Midlothian. I called Emerge Roadside and…read morehe showed up fast. I'm so so thankful as I moved here from out of town and didn't have any family to call for help! Prices are very reasonable considering it was late and freezing out.

From the owner: Emerg Roadside delivers reliable roadside assistance in the DFW area. Service designed to meet your…read moreneeds. We provide a wide range of solutions to keep you safe and moving when unexpected issues arise such as: flat tire change service to auto lockout service. Our team works quickly and efficiently to get you back on the road. Emerg Roadside take safety precautions before and while performing tire service, jumpstart service, battery service and fast fuel delivery for you to reach your destination without delay and damage free. Our commitment is to ensure your experience is seamless from start to finish.

This is s great place to take your car. Great customer service. The mechanics are extremely…read moreknowledgeable . They have that ole school feel. They clean your front windshield and check the air in your tires. Matt is the Bomb.com

If negative state was an option that is well earned. From the moment I pulled up to an appointment…read moreI already had it was down hill. No one came out to the car. Wouldn't open the sliding door for the auto car entrance. Had me walk all the way around the store to the front entrance and walk all the way back to service to go back out to my car to meet someone. Then they don't have the oil. Trash.