Had several issues they have taken care of, heater, AC, truck missing and stalling all taken care of

Took in my vehicle for a noise they said they fixed it I paid close to 400 then a day later it's acting up I take it back now it's something else that's 280 well 2 days later it's acting up again I decided to take to another mechanic and turns out a sensor and electrical was damaged when they supposed "fixed" the problem. If they don't know what's wrong just say so not charge customer to "fix" it.definitely won't return and don't recommend read more

My son is a student at DBU and he needed some work done on his vehicle. Great communication and they did an amazing job. My mechanic checked it out when he came home and said it was perfect. read more

They don't know how to do their job right. Went in to change my break pads and left out two important screws. Now the repair will cost me even more. read more

Unfortunately, I had an awful experience at this Auto Shop. I can not recommend them. The customer service was very poor: They didn't listen when I would explain the issue and treated me terribly when I disagreed with them and requested a refund for the labor service. They finally double-checked the o2 sensor part they put in after my uncle called. Still, when I asked that they make sure the part wasn't faulty, they kept saying no, that's just a code we can't help you with from the manufacturer for something else that's the issue, then they kept pointing to my car running fine though the engine light was still on for the same code they said they took care of. Later they took back those statements and agreed the sensor they put in was faulty. The biggest issue I want to share to at least give people another perspective and warning is this: The owners and I were back and forth discussing the issue in the parking lot when Ms. Laura walked away and said, "I'm taking a picture of your license plate, you are a trouble maker, and I wish you never came here." There were so many customer service issues, but that was the worse. None of my actions warranted the establishment's owner saying that to me. I did not cuss at anyone, yell, or touch, but I did disagree. And for that, I was called a troublemaker? I have had my car for years and have never had an auto shop treat me like that, even when an issue needs resolution. I did report them taking a picture with the non-emergency number to make sure that the photo isn't used falsely. I can't believe this happened. I really can't. Just be aware because although you weren't there to verify these events, and it's my word against there, there is NO REASON. The owner of an auto shop should walk passed me to take my car's photo and call me a troublemaker. What kind of service is that? Has no one ever disagreed with them? Anyways. Just a bad overall experience. read more

Garage Radillo - Just proof for visiting Radillo. FYI Not showing full receipt to protect my number and full name in the middle of it. - Auto Repair Near Me - Duncanville, Texas

We were on the way back to Austin & suddenly our AC Stopped working after going through a drive thru Car Wash @ a Close by Shell Station. Garage Radillo really Hooked us up by getting the AC going within half hour. We can't Thank him enough for his kindness & Consideration to help our Family even though he had plenty of cars ahead of us. Highly recommended. read more

They told me what part I needed, I ordered it on line and saved $800. Three days after I got them the part, I called for an update. Of course, it was being worked on right then! Turns out it was the wrong part. THEN they told me while it was on their lot the catalytic converter had been stolen off my vehicle and NO, THEY ARE NOT GOING TO PAY FOR IT! Now I have to pay to get my vehicle taken somewhere else, I will have to pay the $1200 for the part AND I will need to buy a new catalytic converter. They used to be awesome, but something has changed drastically!!! read more

This place us a FRAUD took my car in told be it was the bujias and CLAIMED they replaced them Yet my car started feeling the same the next day Took it Somewhere else told me the bujias didn't work that they where wasted !!! This place told me it was ready for pickup and ready to go i payed them and they never changed anything in my car !!! THEY STOLE MY MONEY AND DID NOT CHANGE ANYTHING IN THE CAR !!!! read more

Very quick service and reasonably priced. I've been coming here for years and they do great mechanic work. Inspection done here too.

just left the garage where my car was for about 2 weeks they returned it saying the battery cable was disconnected and they filled it with coolant. i was charge 50 (that they won't refund) because they put coolant ( not the problem) and the car didn't make it home it has the same problem. we are seniors on a fixed income what a scam!!!!!!!!! read more

I wish i could give them a neg. zero Review. My car broke down last Saturday and since I live down the street from this Shop i stopped by on Tuesday and asked if i could push my car there and them tell me what was the reason it wouldnt start. I suggested to the young man either a fuel pump or Crank sensor, im not very car smart but i did grow up in a garage so i had an idea. The gentleman assured me they could check it for free and they would call me of tge outcome. I did ask pricing on Labor and if i could buy my own and have them put it on. He said $65 an hour for labor and yes i can get my own part. They will call before work is done and I can decide then what to do. So i call each day with no answers since my car had not been checked yet. So I decide to go to the shop Friday and speak with Mike the owner. I tell him Im 8 months pregnant, single and pregnant ill add and i need my car, i need to know whats wrong so i can figure out if i fix it or cut my losses. Not to mention i am going to need to drive to hospital when in Labor so its important to know whats going on with my car. He promised it would be looked at in morning and he would call me to let me know. Well next morning i get a call from Mike 11am. He says "Hey we have your car ready" i ask "Okay whats wrong with it" he says " It was your crank sensor and we went ahead and put it on for you" I was shocked they worked on my car without calling first but I knew the sensor was a $31 part so i figured $100 for parts and labor no big deal...I was shocked when he said bring $209 cash or $219 card...I didnt argue i just said im on my way. Upon getting there i was greeted by a worker and i asked if i could speak to Mike, he was not there but would be back in 10 min. So i asked to see my charges, cause i need to know facts before i get upset. Sure enough they charged me $65 in Labor and $149 in parts. Thats right $149 for a $31 part. So now im upset. I take a seat and wait for Mike. When he arrives i ask why he worked on my car without calling me, he apologized and said i usually do but i knew you needed your car. So then i ask why im paying $149 for a $31 part, at this point His wife chimes in and says its Market price up, everyone does it, Walmart and Target. So i asked to see what they paid, she refused. She then said you know what we will take it off and put yours back on and you can leave. Thats when Mike said i still owed $65 in labor and $35 in diagnostics...wait what???? $35 for what i was told was free. I offered him what he paid in parts and labor. Mind you this part litterally takes 5 min to replace as its just a plug...so to pay for a full hour is crazy but i would have done it just cause. So i havent given $ yet and i walked out as they were pushing my car out of the bay. I asked if they could not push my car too far away so i can push it off the property since im alone and very pregnant. The wife says no it will get push to the road (wich is at an incline snd on opposite side of lot where i need to push it out) and you push it from there. She demanded i have 10 min to move my car from her property. I follow the guy pushing and demanded my keys, he handed them to me and she yelled dont give her those keys she owes for services. I then put my car in neutral and got behind it and pushed it up the incline. I asked one of the workers to help but she told him nope let her push it. So i did, i got bebind it and i pushed till i got it out of her driveway when a customer saw me and pushed me with their car down the street to my house. When i get home and lift my hood i see they ripped my wires out requiring that to be fixed as well. Just a warning this place will mark up prices 70% if not more and they could care less about their customers well being. What person, especially a woman watches a pregnant woman push a car? Had i went into preterm labor i would have sued them for what they did. By the way i went to autozone and bought my part and put it on myself in 10 min. And fixed what they ripped up. My car now runs. read more

It is hard, near impossible, to find a garage that is reasonably priced, honest, and competent. That is, until you've been to Garage Radillo. These guys are family owned and operated and every mechanic is a pro. Mr Radillo will treat you fair and make sure you understand exactly what the problems are and how he suggests fixing it. His prices are some of the most competitive and reasonable I've ever found and he won't try to sell you things you don't need. My bill came in right on the dot of the estimate, no surprises. I now take all my vehicles here for everything! read more

I have been driving for 9 years now, in those 9 years I have had 4 different cars(Honda CR-V, Mazda6 sport, Kia Forte and a Kia Optima) and all of them have been serviced at Garage Radillo. Outstanding service, courteous and kind business staff who know exactly what they are doing. If you ask them to do something like an oil change they will do the oil change and not try to sell you 100's of dollars of other junk you don't need *cough cough* Jiffy Lube/Pep Boys I'm looking at you two....Garage Radillo is the place to go!! read more

You won't find a local independent shop around with better customer service or experience. The owners Mike and Laura Radillo are some of the nicest people I've ever met and will do anything in their power to make sure you leave a satisfied and happy customer. I highly recommend this shop for your general repairs or state inspections. read more

I have been depending on Mike and Laura Radillo and their honesty for quite a number of years. If something is wrong that they can't repair, they point you to people who can and who do business and who have the same honest ethics they do. I like them personally and I trust them implicitly. I've lived here for many, many years so I've had the good, bad and ugly experiences. The Radillo's rank way up at the top of good. read more

Best place ever , no one can beat their prices . Have had many cars fixed there . Family owned , also have free coffee as well . Free air and water if I remember , it's been a while since I been since i moved . read more