On Tuesday May 9th, I arrived at the shop for a condenser replacement. At 2 pm, I received a text message stating I need to replace the blower motor. When I arrived back at the shop, I told Shawn it was not possible that I needed a blower motor. He asked if I would like to speak to the Mechanic and I said yes. I asked Shawn, does the blower motor not blow air into the car? He said yes! I said, well my car does not need a blower motor, there is air blowing in my car, it is just hot, not cold. Shawn went out to meet the mechanic. Shawn walked towards me and he was shaking his head. He said never mind about the blower motor. He said the mechanic misread the work order.
I dropped off my car the next day at 8 AM. At 2:15 pm, I called the shop to see if my car was ready. Emily said the mechanic was test driving my car and she would call me when he returned. Upon arriving to the shop, I saw my car still in the bay with the AC hoses hooked up to it. I walked into the office and asked Emily why was my car sitting there with the hoses hooked to it. Emily, proceeded to tell me I had a larger issue at hand. She said the Evaporator Core needed to be replaced on my car. I asked her what did she mean, nothing was said previously about the evaporator. I asked her why was I just now finding out about this. She said when the Mechanic does his check, he checks for the most common causes of why the AC was not working. He did not check it thoroughly, because he is going to check the more obvious. I ended up paying $631.29 for the repairs. While driving home, I heard a hissing noise and the smell of freon leaking was burning my nose. When I got home all the freon was gone; my car was hot. I called the shop and asked for a refund because the AC was still not working. I received the following text message from the shop:
"I apologize for any inconvenience caused due to the recent repair work done on your ac system. I understand that we fell short in our efforts to identify all the issues at the first instance, and we should have looked further into the system to find all the leaks. We initially identified that the condenser was leaking, and we thought that fixing it would resolve the problem. However, upon further inspection, we discovered that there were more issues than we had initially anticipated, and the leak in the firewall was not immediately visible. Once we fixed the leak in the condenser, we were able to identify the second leak in the firewall, which we subsequently addressed. I regret that we were not able to identify all the issues at the outset, but please be assured that we did everything possible to rectify the situation once we were made aware of the additional problems. I am willing to work with you and set you up so that we can get all the problems fixed on your car. Again, I apoligize that we did not see all the issues in the first time you were here. I am willing to see what we can do to help keep our relationship good, and get your car working properly."
The next morning, I called the shop and told Shawn about the hissing noise and smell coming from my vents, he said why didn't I call the shop. I told him I did and spoke to Emily, she said it was safe for me to drive. I requested a refund for the work that was done. He said I will absolutely not receive a refund from him. He said he will work with me on fixing the evaporator. He asked what did Emily quote me and I told him $1610.93, he said he would do the work for half of that. I told him absolutely not! I was very unhappy with their service and I did not want his mechanics to touch my car again. Shawn said he does not give refunds and he does not do business that way. He said I can work with him or not. Shawn also told me I better not go on Google and leave a bad review, because if I did, he was going to respond back with he offered to do the repairs at half the cost. At this point there was nothing left to be said between Shawn and I. I did not want them to do any further repairs on my car since it was misdiagnosed to begin with. read more
