We've taken our vehicles to this tire and service center for many years and when it was Atlantic…read moreTire it was a convenient location with good quality service. Since it changed to Assurance Tire the quality of services has declined and prices have gone way up. Last week was the final time we will have service at Assurance Tire. We brought the SUV in for tire rotation and simple oil/filter change. Rotation was free and the oil change was $115 (similar with dealership prices). After the car was home we noticed a large puddle of oil on the garage floor and we could see the trail of oil on the street in front of our house. We brought the car back to Assurance and they said the gasket they replaced had a tear in it. The car was basically out of oil so they replaced the gasket and the oil. The next three days we continued to see new oil drops on the garage floor so we took it to the Lexus dealer. They said it was likely a cracked oil filter cover and the undercarriage of the car was covered in oil. We paid for the new part and cleaning. Assurance did not offer a discount or refund of the botched oil change nor did they offer to clean the mess under the car. They did offer a future oil change for free, but given this experience we'll pass on that. Assurance did give an estimate for them to replace the front brakes and flush the brake fluid; Lexus gave us a quote for the same at $70 less than the Assurance quote. Do you think we are going to trust Assurance with our brakes when they can't even do a simple oil change correctly? About a year and a half ago I got a quote from Assurance for a brake job on my truck which was about $200 more than I paid to have the job done at the Honda dealer. I'm not going to tell anyone where or where not to have their auto service done, but the advice I can give is to check around and maybe the prices at the dealerships are competitive or better (as in my case). I will give my trust to a business that wants my future business and shows they actually care.

Just updating my last review. First off, their name has changed to Assurance Tire and Service…read more Same place, same folks. This applies to their friendly attitude, and efficient staff, and I trust them implicitly. They don't try to upsale you, but they are a full service garage and will bring important issues to your attention. For this area they are the best! I trust these guys. (Plus, there is a Bojangles next door, a great place to hang out if you need to!!)

My ford Cmax keeps dying and has to be jumped. Morgan Automotive replaced the battery about 6…read moreweeks ago and the car continued to have problems. I brought the car to the Ford service center to have the electrical system looked at ( for a $125 fee!). The service tech said "you need a new battery it tests "recharge and test"". I told them that I didn't believe it was the battery. The ford service tech said "computer isn't showing any codes" and refused to do any other diagnostic tests. He said they could only sell me a new battery (at $155!!!) but that was it. I picked it up decided I wasn't going to spend any more money Ford "Service Center". I took my Cmax back to my Morgan Auto mechanic and showed him what Ford said and he laughed. He said, he would test the electrical system and see if he could figure it about. 1 HOUR later the Morgan mechanic called me and said he found an electrical ground and fixed it and believed that was the draw on battery. Ford Service center is a JOKE. Their service people are no better than tech support. Morgan employs actual mechanics and actual repair your vehicle. I have used Morgan for simply repairs - oil change, tire replacement, battery replacement for year. I now know I can and WILL take all my automobile repair business to them.

The Manager, the workers, and the owners here take great pride in their work and the product they…read moregive the customer. I had the good fortune of dealing with the Oil changing business as well as their auto repair business located right behind. Good people, fair pricing.

What a great experience. This place was clean, the employees very nice and professional and the…read moreservice outstanding. I went in for a synthetic blend oil change, and while there decided to rotate my tires. They have 3 bays so where able to get me in and out fast! They even topped off my fluids! This is a great place if you are looking for a fast, professional job I have been to location twice now and they have been prompt, courteous and professional. These guys have my business hands down. Oil changes and inspections, they are great. I have not had to have other services ( fingers crossed ) but I would consult them on other necessities.

I visited the Grease Monkey location on Chapel Hill Road in Morrisville for an oil and filter…read moreservice on my Mercedes-Benz GLC 300. After pulling my vehicle into the bay, the technician removed the oil cap and then discovered they did not have the correct oil or filter needed to perform the service. My vehicle was returned to me, and I left the location. A few miles later, I noticed the vehicle was idling rough and driving abnormally. After stopping to inspect the engine, I discovered the oil cap was missing. When I called the Morrisville location, the employee who answered immediately recognized the seriousness of the situation and transferred me to the technician, who instructed me to drive to another Grease Monkey location in Cary. The Cary team discovered engine oil throughout the engine compartment and eventually found the missing oil cap lodged inside the engine bay. They cleaned the engine, completed the oil change, and inspected the vehicle. My concern is that a vehicle was released after a technician removed a critical engine component and failed to ensure it was properly reinstalled before returning the vehicle to the customer. Given the potential risk of engine damage, this was a serious oversight and needs to be addressed.

Horrible service and attitude toward customers they keep hanging up on me after installing a tire…read moreand did not replace what they needed to in return with me and my kids in the car, my tire flew off while driving it causing extreme day and Mitch and they refuse to be responsible when I did not want to negotiate the liability

Stopped by SoLo today. My tires had been improperly installed at a tire store in Florida. They…read morewere installed backwards so the word "Inside" was actually on the outside tire wall of all four tires. Shawna understood and had the tires "flipped" and balanced within about 45 minutes. I'll be back for new tires for my CRV later this year.

Great friendly people working there and great prices. Jay did my inspection for 30 dollars, and…read morethey were quick and the employees were all very kind and helpful.

fter the car inspection was complete, the Valvoline floor manager came up to me and told me that my…read morevehicle had passed inspection, but in order to "Pass" I needed to get new wiper blades from them because the current ones installed were not working properly and leaving streaks on the windshield. I also requested that he demonstrate the streaks he's talking about or show damage to the wiper blades. He said he doesn't make the rules, and my only options were either to get new wiper blades at $30/piece to pass inspection or to leave without passing inspection, but I would have to pay a $20 failed inspection fee. I felt that this manager at this location used my need for inspection and used the only excuse he could find - in this case, windshield wipers - as an upselling tactic or scam to upcharge services.

Had a great experience, truly no complaints. They had the best price for an alignment, called to…read morecheck availability, was able to get in that same day. Staff was knowledgeable and very friendly. Service was efficient and I was able to wait in a clean, quiet, and well stocked area where one could easily do work from. They gave some standard service suggestions based on my vehicles mileage but did not push anything or try to upsell at all which I greatly appreciate (I had actually just had my standard service earlier that day which is what prompted me wanting an alignment). Would highly recommend and will likely be returning.

Chapel Hill tire really saved the day for me! As an AAA member I called them first, but after…read morewaiting and waiting and waiting with a later and later arrival time projected, I reached out to CHT. Ben was on the spot immediately and totally fixed my problem. He went so far beyond the service I am used to these days and I am most grateful!

This was my first time using this shop for my oil change for my Alfa Romeo Stelvio since the…read morelocation in Raleigh closed. Let me just say that my appointment was for 2pm, my car was ready at 2:35pm. The gentleman at the front desk ( I think Matt ) was fantastic. The overall experience and price will keep me coming back.

These here are Facts: in late June my car was towed here to replace two flattened tires & take a…read morelook @ brakes One Calendar week & $3.4K later got car back with new tires. However the brakes felt/worked *exactly* the same Another much more competent garage/set of mechanics confirmed both Master Cylinder & Booster had been replaced This place is good for Inspections, tires & oil changes - don't go there for anything else Do appreciate owned by local family and front desk people very nice/personable

I'm not a car expert, but I like to do my own work as much as I can. I bring my cars to JR Auto if…read moreI need work done that is too complicated, or that I'm too lazy to do myself. Every time I have been impressed with their professionalism and their quality work. When I needed both catalytic converters replaced on my car, I called several auto repair and muffler shops. Most said they wouldn't do the work on my car, and many quoted prices just slightly under what my dealer would charge. I finally called JR and they quoted me a much more reasonable price. I wanted to make sure they fully understood what I needed, as the other places made it seem like replacing the catalytic converters was some daunting task, but they told me it was no big deal and to bring it in. I bought my cats online, and they were happy to replace the parts and only charged me for labor. Afterwards, my check engine light went off, and all was good with my car. I've brought mine and my wife's car to JR's a few other times, and I've always been happy with the work. They are very welcoming, and do not pressure you into doing any unnecessary work. I would recommend JR Auto Repair to anyone who wants great customer service, quality work, and fair prices.

I really liked this place at first. I was new to Durham & wanted to support a mom n pop auto shop…read more the last time I came earlier this year, I got my headlight replaced & a tire rotation for the main reasons. I wasn't sure if they actually did rotate my tires, so I called & was told yes, indeed they did. The guy on the phone told me they keep the same tires in front & the same in back. well, I just got another rotation elsewhere, & they told me my tires were terrible & had not been rotated in a WHILE. Very disappointing this company lied to my face & charged me for a service they didn't even provide. Will not be returning, very disappointing. Adding more since I just removed my cabin air filter. I also paid for my filters to be replaced, & judging by these pictures taken TODAY, these were not changed when I came in. I'm in absolute utter disbelief. Wish I could give a negative star review. You guys should be ashamed.