1. Japan Direct

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Raleigh, NC

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Japan Direct

5.0 (1 review)

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Advance Auto Parts

Advance Auto Parts

(1 review)

The people at Advance on Durant Road in north Raleigh have always been friendly, knowledgeable and…read morehelpful. Unfortunately, the corporate stuffed shirts have not aligned policies to provide acceptable customer service. I bought an ODB diagnostic dongle, connected it to my wifi (after it said Error 001 instead of saying "no internet connection", but it connected after moving the car closer to the house), but it repeatedly failed when it tried to download the firmware to the dongle. I drove back to the store the next day to return it and was told, "It is corporate policy not to accept an electronic item for return without the manager who is not here. You can return it tomorrow." Another fellow called today and had not been told any of the details of the return. I repeated and he said he used it without issue. He used an Apple phone, I used a Samsung. That piece of the problem never made it into his head, but should have since I explained it loudly enough for everyone in the store to know. They said in the store and on the phone that they could not refund the purchase without the physical credit card. My credit card company confirmed that a retailer CAN refund a purchase without storing all the credit card information. Since they cannot, then they need to fix their system. Can't return without a manager, must return to the store when a manager is there and they are not capable of a refund transaction without the card that the credit card company agreed with me that the do not need. Incompetent executives is the main problem with the commerce worldwide.

From the owner: Your local Advance Auto Parts at 8730 Fidelity Blvd in Raleigh offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

AutoZone

AutoZone

(24 reviews)

Went to get a new car battery on Glenwood.After calling ahead I asked would they be able to switch…read moremy battery out and they said yes. When I got there Isaiah started helping me. After 30 minutes of me setting in the car with my two small kids and him looking on YouTube to try and figure out how to take the battery out. He stated he don't like working with Chevrolet equinox and he did not feel comfortable doing it. That he could give me a jump start to go about my day. So I asking if he could see if any of his other employees knew how to do it. Stated he don't like them that he wasn't going to ask that I could ask if I wanted to. Went back in and asked employee Sonny. Within 15 minutes Sonny had changed my car battery out and apologize for the wait and the unprofessionalism from his employe. He also provides me with a discount. Would like to thank Sonny for going above and beyond!

If this is the Auto Zone on Hallburn Drive in Raleigh, NC; I had an experience with the Associate…read moreZack; I think was His name; Was not pleasant and acted like He did not want to help a Black Person. Very arrogant attitude regarding my brakes wearing out. Very sarcastic attitude and questioning my mechanic knowing about my car. Not a nice person to be in Retail capacity!!! He helped me in Commercial parts and did not want to accept my Commercial Account. Questioned too much!!! Some things are not His business. I had the PIN Number. He came across as a Black Person cannot have a Commercial Account!!!

Japan Direct - autopartssupplies - Updated October 2026

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