I was driving home from work and realized my engine body splash guard was dragging. I looked up the…read moreclosest auto zone and went inside to look for clips to reattach. I found some and then went to the counter to ask for help. The man at the counter called for Ravi Jones to help me. Ravi was amazing! He told me to bring the parts outside to my car where he crawled under my car and tried the parts to make sure i got the right one. He then proceeded to place the proper parts and fix my engine shield cover. You do not get that kind of kindness and customer service anymore. I am so grateful for Ravi and hope his company realizes what a gem they have in him!

They have amazing customer service here. Their parking lot is as busy as the garage next door. Good…read moreselection of what you need and very helpful

I started having an issue yesterday with my car upon starting and wondered if my battery was…read morestarting to go. I stopped here to get it checked. I usually go to the other parts store up the street by Big Lots that's always jammed. I visited AAA where I'm a member, but they looked slammed too. Anyway, walked in here and was quickly asked if I needed help. The nice gentleman came outside with his tester in hand to get a read on the battery and alternator and both were fine. Nice to know they're so responsive and I can get these minor things checked for free. If I need a battery sometime in the future, wiper blades, or anything will definitely come here for it!

Im literally sitting here at 8:40pm on friday trying to get things to work on my car over the…read moreweekend and the doors are locked when it clearly says it closes at 9pm on the door and on google. Im willing to bet the employees are inside right now waiting for me to leave.. there were 4 cars in the parking lot and im sure they belong to the employees.. im not one of those customers that always complains, im a chill laid back dude but this really pissed me off considering its snowing tomorrow and I dont want to commute on icy roads.. unreal.

I've been in sales for 35 years. Bryce is AMAZING. One of the best salesmen…read more I've ever met period. He helped me get my battery charged no questions asked but also took some time to say something nice about my sports car.

Any time I've gone in this Advance Auto I I have been treated with respect and the most polite…read moreyoung gentlemen have helped me to find what I have needed. If I need wiper blades or my car is acting up they always offer to use the scan tool to see if there is something that they can help me with. When I needed an alternator they were great about telling me that's what I needed and then sold me one and charged my battery a little so I could get down the street without breaking down before my husband got home.

Lawrence offered great customer service! He recommended a good windshield wiper fluid and…read moreaccompanied me to my car to show me where to refill it. Very professional and friendly. Thank you, Lawrence! Jane

These guys are cool. They're knowledgeable, professional, and respectful. They have a good…read moreselection of parts and keep the store clean. They even put my wiper blades on and refused to take a tip. Who does that, really? I appreciate the consideration.

I came in there and ordered a part that i admittedly got wrong and I only had the part in my…read morepossession for a couple of hours when I returned it they Charge me a 35% restocking fee on something that only cost $80. Management got very rude when I asked why their cost of restocking was SO high when everybody else is only between 10 and 20% so yeah, I'll never go there again.

what a scam they sell you wrong part than charge you a $35.00 restock fee. Dont buy parts there not…read moreeven test. Will not refund full amount paid after they give you wrong part.

The staff is super friendly. There's a very long walk along a fenced wall to the vehicles. Anyone…read morewith walker or wheelchair will have a tough time managing. There are 7000 volts if someone missteps and grabs onto or bumps into the fence. It's a narrow walkway thats got gravel so its easy to lose balance. Luckily we knew where we needed to go and we got very lucky and found what we wanted. They do offer a law enforcement discount. Parking is ample: be sure to enter in the door directly by the lot and not the back side. That side is for paying. The online catalog is very accurate and updated.

Good selection and fair prices. Like the way they post inventory on line. Don't wait too long or…read moreit will be gone!

So, cool story. Before I owned both the home inspection company and Turnkey property solution…read morebusiness I currently run; in a past life I worked as car salesman and as a service writer for many years. That being said I know more of the inner workings of a dealership than most and am knowledgeable about the profit and loss margins and the best ways and timeframes to make a purchase. My companies are growing and I was looking for a very specific vehicle at a different brand dealership closer to my location who was offering what is considered an A-tier rebate program. The sales manager would not simply run the A-tier program that the corporate entity strictly enforces and he kept trying to hide little things in the offer to double dip for more front end gross. I don't nit pick or haggle when there is a deal on the table especially when I know the margins and the program, I own two businesses and understand that profit is never bad as long as there is transparency. Fast forward a few days and I found a Truck online at Hendrick Chevrolet Buick GMC Southpoint I looked up the staff online and saw my former associates Carlos Aragao and sales manager Geoffrey Edwards Both great guys. Carlos very quickly confirmed the Truck was on the lot I communicated with him what I was looking for due to tax claims and wanted to make sure the truck met the weight rating needs for the best outcome for making a section 179 deduction and also fulfilling my operational needs. Geoffrey worked the current promo program for all it was worth. Carlos was warm, friendly, laid back and best of all transparent and stayed longer than he should have sacrificing his personal time. Geoff has the calmest demeanor on the surface of anyone you will ever meet he makes you feel at home even when making a mid level purchase decision. He really tries to advocate rebate programs to get every customer the best outcome during a purchase decision. Underneath the calm you can tell his gears are always turning trying to find the win-win and I can honestly say not only as a previous co-worker 14 years removed from the industry they handled my deal no different than they would have handled any other as I have seen them from both sides of the fence. They were even patient with me as I neurotically double and triple checked numbers because let's face it, it's still a car deal. Once we came to terms the back end finance office was a party With Ryan Desmond. We stayed way too late just chatting and having a big ol' time. I wound up purchasing a modified version of the HAART platinum extended warranty protection because I do put unusually high mileage on all of my service vehicles in a relatively short time so for me I know that the right extended plan can actually bring real value. I don't leave many reviews because I very transparently over communicate, but when the service is this good it should be shouted from the roof tops. Go see Carlos Aregao if you want an open, honest, and chill experience. Go to a different place if you don't value transparency and accountability at all levels. If I could give my experience an 11 out of 10 I would; however, if 5 stars is all I can give here they are.

RUST RUST RUST! I would be cautious buying a Chevy or working with Hendrick…read more I bought a new Chevy Colorado five years back, the car only has 30,000 miles on it and I take good care of it. I recently found out my driver door has begun rusting through, the paint is flaking along the inner door, this is way more than a normal 'paint defect'. Hendrick has told me this is not under warranty and apparently considered normal based on my conversation with them. It's never been 'up north' or dealt with anything other than NC roads. They claimed they would work with Chevy on a 'Special Claim' but they will not return my calls and brush me off each time I get someone on the line. It's pretty poor service for this new vehicle with significant rust forming. If this was an exposed area that could have taken damage of some form, I could maybe understand some of their arguments, but its the inside of my door panel. Basically, for all you new car buyers this year, just a small warning of what you might have to deal with in the future here at Hendrick and Chevy.