We had a radiator issue and were unsure if how to fix it. Employee Isaiah went above and beyond to…read morehelp us solve our issue! Because of his exemplary service, we'll be back next time we need auto parts!

Very knowledgeable staff with good recommendations. Parts ordered came quickly and were inexpensive.read more

This review is based on my only experience so far. On Sunday (8/14) evening, my car was…read moreexperiencing battery issues. Since I was near this particular Auto Zone location, I called them first to see if they were open and if they would test the battery out for me. I also asked if they would replace it as well since I knew my battery was old and would have needed to be replaced anyway. They informed me that they would test the battery for free and install a replacement as well with no installation costs. When I showed up, I was greeted by Carlos at the register. He was extremely courteous. He agreed to test my battery right away, and on testing it showed me that my battery needed to be replaced. He then located a new battery inside the store and then replaced it for me as well. All of this happened in very little time, and Carlos was very pleasant throughout. I couldn't have asked for a better overall experience and final result on a Sunday evening with a busy workweek ahead.

I was driving home from work and realized my engine body splash guard was dragging. I looked up the…read moreclosest auto zone and went inside to look for clips to reattach. I found some and then went to the counter to ask for help. The man at the counter called for Ravi Jones to help me. Ravi was amazing! He told me to bring the parts outside to my car where he crawled under my car and tried the parts to make sure i got the right one. He then proceeded to place the proper parts and fix my engine shield cover. You do not get that kind of kindness and customer service anymore. I am so grateful for Ravi and hope his company realizes what a gem they have in him!

My ford Cmax keeps dying and has to be jumped. Morgan Automotive replaced the battery about 6…read moreweeks ago and the car continued to have problems. I brought the car to the Ford service center to have the electrical system looked at ( for a $125 fee!). The service tech said "you need a new battery it tests "recharge and test"". I told them that I didn't believe it was the battery. The ford service tech said "computer isn't showing any codes" and refused to do any other diagnostic tests. He said they could only sell me a new battery (at $155!!!) but that was it. I picked it up decided I wasn't going to spend any more money Ford "Service Center". I took my Cmax back to my Morgan Auto mechanic and showed him what Ford said and he laughed. He said, he would test the electrical system and see if he could figure it about. 1 HOUR later the Morgan mechanic called me and said he found an electrical ground and fixed it and believed that was the draw on battery. Ford Service center is a JOKE. Their service people are no better than tech support. Morgan employs actual mechanics and actual repair your vehicle. I have used Morgan for simply repairs - oil change, tire replacement, battery replacement for year. I now know I can and WILL take all my automobile repair business to them.

The Manager, the workers, and the owners here take great pride in their work and the product they…read moregive the customer. I had the good fortune of dealing with the Oil changing business as well as their auto repair business located right behind. Good people, fair pricing.

I bought a Ford Explorer Platinum over the weekend. Sean (sales) and the rest of the team were…read moregreat to work with. So far they do what they say and say what they do!

This dealership is terrific…read more Its service department gets the work done ahead of time and below estimates. Rachel is my and my wife's service rep - she embodies professionalism. Its sales department doesn't sell you vehicles; it helps you buy what you need/want. Ruben Sandoval helped me buy Explorers for my wife and me. Its customer service skills are terrific - all the staff is professional, knowledgeable, friendly, effective and efficient. This is a superlative auto dealer. My wife and I actually drive out of our way to use this dealership for all our vehicle needs. We could use another Ford Dealer closer to home in Hillsborough, but University Ford is a quantum leap better.

I went in to get my free diagnosis test on my car. The gentleman at the desk was very polite and…read moreknowledgeable about cars. He assisted me quickly and told me things about my car I didn't know I needed fixed. He even recommended a near by mom and pop shop that can give me a good deal.

We are all entitled to our own opinion, right? Well here is mines:…read more Parking: 5 Location: 5 Ambiance & Décor: 4 Customer Service: 5 Went to O'Rileys today to have my check engine diagnosed. That darn light came on today and the first thing I could do is panic and think about the cost to fix. As I was on a stroll back to work from lunch I yelped "Check Engine" and O'Riley's popped up on my local search. I walked in and was assisted by Stephen! He was awesome. He took a diagnostic device outside to my car and hooked it underneath the dash and low and behold... He pulled my code from the car and told me exactly what I needed to do. He even went the extra mile to give me some sound advice. Great experience today at O'Riley's

A belated but well-deserved 5-star review for Tri-City Auto Care. I couldn't have been happier with…read morethe service I received. I had driven from Pittsburgh to Durham for a job interview; on the day of my interview, something went terribly wrong with my car brakes, and while I managed to coast the car back from the interview to my motel, I knew I wouldn't be able to drive the 8+ hours back to Pittsburgh the next day. I found Tri-City on Yelp and sent them an email, but it was after 5:30p and I was worried I wouldn't get a response. Much to my (pleasant) surprise, Rhonda responded right away and said they would be happy to get me in to check out my car first thing the next morning. I brought my CR-V in first thing, and as promised, they immediately took my car back, gave it a thorough inspection, provided me with a (reasonable) quote for the work, and managed to get me back on the road by 10:45a. I've had other situations where my car has needed emergency repairs while I'm traveling, and have been completely taken advantage of (financially, with overpriced repairs, and mechanically, with "patch" jobs that didn't repair the problems). I had the complete opposite experience at Tri-City. Good work, friendly service, reasonable prices. Rhonda herself made a point of coming up to me in the waiting room to make sure everything was going well. She is a delightful woman, and it is clear that she and her husband take extreme (and well-deserved!) pride in their service. The waiting room couldn't have been more comfortable: comfy chairs, TV, bottled water, snacks, K-cup coffee, a clean restroom, even a place for kids to play -- everything one could want to make the painful process of car repairs (hey, let's be honest!) as pleasant as possible.

Tri-City Auto Warning: Dishonest Service, Scammers, Voided Refund, and Vehicle Put at Risk"…read more It's rare that I leave negative reviews, but my experience with Tri City Auto was a complete nightmare. They charged me $773 for faulty work based on a diagnostic they never properly performed. I was told my Q3 Audi needed a thermostat--only to later learn it didn't. The part was ordered incorrectly three times, delaying repairs. I was then told by Jennifer McCormick, I should be grateful she did not charge me for their mistake because it cost them money. My car was initially promised back the same day but wasn't returned for two days. The day after pickup, my car wouldn't start, I was able to get a battery jump, to make it to Jiffy Lube (less than 1 mile away) for a battery replacement. Within minutes the dashboard lights lit up, smoke billowed from under the hood and fluid poured from the bottom of the car. Jiffy Lube discovered the intake hose hadn't been properly reconnected--posing serious safety risks to me and others as I was about to travel out of town. Tri City agreed to tow the car back and offered a loaner, which was the only positive experience. They eventually admitted the thermostat wasn't ever needed and said they'd issue a refund. The owner can also express sometimes things just happen and things can go wrong. However, the refund receipt was vague, and when I asked for clarification, shop supervisor Jennifer McCormick responded unprofessionally--handwriting unclear notes on the receipt. I followed up via text, simply requesting confirmation of the refund details. Within minutes, Ken McCormick, the owner, called me with a hostile tone, stating, "I already told you what the refund was for." Despite having printed documentation and screenshots of the initial refund, Ken and the Tri-City team ultimately reversed and voided the promised refund transaction. I had to take my car to another repair shop, where the technicians expressed serious concerns about the work Tri-City performed. All dashboard lights are now on, and there appears to be additional electrical damage. I've already lost over a week of access in my car, now using LYFT and incurred more than $1k in additional repair costs--potentially even more. Tri City Auto is dishonest, unethical, and extends dangerous. I would never trust them with my vehicle again and strongly advise others to avoid this shop. what they are doing to people is so unfair and I would not wish this treatment on anyone.

I came here after my car was rear ended by another person recently. They had Geico insurance, and…read morebrought me to this place to get my bumper replaced. My experience with this team was fantastic. They fixed everything up super fast, and my car looked good as new. The repair only took three days, and when I got my car back they had vacuumed out the whole thing and given it a car wash. I couldn't have been more pleased! I might come here myself to get some other small repairs fixed, just because they were so good. Highly recommend them!

I went in because my windshield wipers were not working. They told me that the windshield wipers…read morewere not installed properly. By the way, they installed them 2 months ago and charged me $225 reinstall them correctly.

Awesome customer service and very reliable people. I have use this garage for many years ranging…read morefrom oil change to small repairs and they have always done a great job and charged fair price-definitely lower than big chain repair shops. Last weekend, I found a rattling noise coming from the back of my car. I was worried about driving it and thought about bringing it to a big chain auto repair shop which opens on weekends. I am so glad I didn't because it would have cost me a pretty penny. I brought the car to Couch on Monday morning, they took a look right away, secured the heat shield from the exhaust and I am on my way! They didn't charge me anything because I am a loyal customer! You just don't find honest and nice repair shop like this anymore, I highly recommend it!

I had a great experience here. I'm a bit inexperienced when it comes to cars. Ace made me feel…read moreright at home! My car was done in 3 hours for a reasonable price. As I was leaving, Ace made sure to give me some good advice and gave me his business card so I can contact him if I ever need help again in the future. I will be coming back to Couch Automotive Repair!!